Information last verified:
310 Terrace Avenue, West Haven, CT 06516
For more information about senior living options: (844) 490-3973
The staff treated him like family. They were there for him and his family, consistently. The center has a warm, friendly atmosphere with caring staff who go above and beyond. The staff were amazing, nursing was very helpful, and the facility was always clean. Erin helped move her to a room with better care, a working phone, and a call bell, and she checked on her frequently. The staff and medical team are very good at their jobs, treating residents with care and compassion. The facility is well maintained, clean, and the staff is great. The admissions director was generous and kind during conversations and tours. People would be happy and safe there.
The reviewer says the grandmother is not being cared for and warns others not to place anyone there. The sister wasn’t getting adequate treatment when she first got there. The place is horrible; the mother-in-law never received her food. It’s described as a porta-potty filled with patients, implying rushed and unsafe care. The staff were terrible: the father smelled like urine and never received a shower. Medications were not available for hours and cleanliness was not prioritized. Care was uneven due to staff shortages and many workers being unengaged or unresponsive. The reviewer claims some good reviews are fake and warns not to send anyone, citing risk of sepsis. A loved one was miserable due to terrible food and uncaring staff. This is characterized as the worst place to recover, with unprofessional staff perceived to be there for a paycheck.Regalcare At West Haven is best suited for families seeking a rehab-focused skilled-nursing option in a home-like setting where care can feel personal when staff are engaged. The atmosphere is repeatedly described as warm and welcoming, and several reviews spotlight rehab and recreation programs that support meaningful progress. For residents who benefit from social activities, hands-on therapy, and front‑line staff who genuinely seem to care, this community can deliver tangible gains. Yet the picture is not uniform: other accounts highlight gaps in care, empty rooms between shifts, and safety concerns. Because experiences vary widely, this facility rewards families who stay involved, visits, questions, and timely escalation tend to shape the daily routine. In sum, Regalcare West Haven is not a passive choice; it requires sustained family partnership to maximize reliability and safety.
Who should consider alternatives? Those who prioritze consistent reliability, impeccable hygiene, and meticulous medication management should look elsewhere. Reviews frequently describe red flags: odors and infrequent showers, delayed assistance, and moments when call bells weren’t answered promptly. Medication management and communication about changes in status appear uneven, and several accounts raise concerns about administrative responsiveness and the handling of finances. While some staff are praised for kindness and coordination, the care picture is uneven enough across shifts to create real risk for higher‑acuity residents. For families unable to be present regularly or who demand a uniform standard of care, other facilities with stronger track records for consistency will likely deliver greater peace of mind.
On the positive side, the strongest notes celebrate people who show up consistently. Multiple reviewers describe staff who treat residents like family, maintain clean surroundings, and support rehab goals with enthusiasm. The rehab and recreation programming receives frequent compliments, and several residents report meaningful improvement and social engagement as a result. A handful of staff members, notably a social worker and admissions personnel, are singled out for responsiveness; a concierge is praised for its helpfulness and personal touch. There are even signals that leadership is listening and attempting to address long‑standing concerns. In environments where such dedicated individuals are present, experiences can be transformative and offer real value to families who want active engagement in care.
However, the downsides are substantial and hard to ignore. Staffing shortages and uneven engagement across shifts color many experiences, and basic comfort and safety can suffer as a result. Some reviews describe persistent odors, infrequent bathing, and delayed assistance with daily tasks, while others recount missed calls about falls or medication needs. Allegations about improper handling of patient belongings, or even financial improprieties, appear in some accounts, eroding trust. The most troubling stories center on safety lapses and inconsistent monitoring that can jeopardize health, especially for residents with complex medical needs. The overall impression is a facility with pockets of excellence overshadowed by frequent operational gaps and variability in care quality.
Practical evaluation should begin with an objective tour and data review. Inspect cleanliness and room upkeep, test call bells, and observe meal service. Demand to speak with multiple shifts of staff and request recent incident logs and care plans. Ask direct questions about medication administration, wound care, fall prevention, and how complaints are resolved. Verify staffing ratios and turnover, and press for specifics about how ownership changes have addressed prior concerns. Note whether nonclinical staff, like the concierge or admissions team, demonstrate consistent engagement and problem-solving. Gather impressions from several family members who can offer different shift perspectives so a balanced view emerges. A candid understanding of daily rhythms and responsiveness is essential to gauge whether the positives can realistically be sustained.
Bottom line: Regalcare At West Haven can work for families who want rehab-forward, person-centered care and are prepared to advocate actively. For those who insist on unwavering reliability, predictable daily routines, and rigorous quality controls, alternatives may provide a safer fit. If choosing this community, go in with a concrete plan: arrange structured tours focused on cleanliness, safety protocols, and staff responsiveness; set up a clear line of communication with caregivers; and be ready to escalate promptly if care gaps recur. With vigilant oversight and realistic expectations, Regalcare West Haven can be a viable option, but only for families willing to commit to hands-on management and ongoing dialogue with the staff and leadership.
98 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Regalcare At West Haven in West Haven, CT is an exceptional assisted living community that offers a wide range of amenities and care services to its residents. The residents can enjoy the convenience of having a beauty salon, cable or satellite TV, and a gaming room right on-site. There is also a fully furnished dining room where they can savor restaurant-style meals prepared by our dedicated staff.
For those who love staying active, there is a fitness room and outdoor space available for exercise and relaxation. The community also provides access to a computer center with Wi-Fi/high-speed internet, allowing residents to stay connected with family and friends. A small library is there for book lovers to indulge in their favorite reads.
At Regalcare At West Haven, we prioritize the well-being of our residents by offering various care services. Our 24-hour call system ensures that assistance is always available whenever needed. We provide support for activities of daily living such as bathing, dressing, and transfers. Our trained staff members are adept at medication management and can cater to any special dietary restrictions.
Residents can participate in engaging activities organized by our concierge services team or join fitness programs designed for their enjoyment. Planned day trips and resident-run activities offer opportunities for socialization and exploration of nearby areas. In close proximity to the community are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
Regalcare At West Haven is committed to providing top-notch assisted living services that promote independence and enhance the quality of life for our residents.
Regalcare At West Haven is located at 310 Terrace Avenue, West Haven, CT 06516 in New Haven County, Connecticut
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