310 Terrace Avenue, West Haven, CT 06516
For more information about senior living options: (844) 490-3973
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The center has a warm, friendly atmosphere and caring staff who go above and beyond to meet residents' and families' needs. The staff and nursing are amazing, and the facility is consistently clean. Erin, a social worker, helped improve her sister's care by moving her to a room with better care, a working phone, and a call bell, and she checked on her frequently. The admissions director and the rest of the staff are generous and kind, providing supportive communication and care. The facility is clean and well-decorated, and the concierge is a very nice man who takes time to talk with people. Amazing service and a friendly staff are frequently cited. Matthew, the concierge, is highly regarded and valued for his help. The staff and medical team are good at their jobs, treating residents with care and compassion, even when overworked.
The center is described as horrible, with a resident's family member never receiving her meal because someone else ate it. Some receptionists were disrespectful when called. The facility initially failed to provide adequate treatment, and a resident's room lacked a working phone and call bell. The place was described as dirty and unsanitary, with odors and poor cleanliness. The staff were reportedly overworked and unprofessional, with allegations of neglect and even theft from a resident's bank account. Overall care was uneven due to staff shortages and unengaged personnel. The center should be investigated or shut down due to alleged negligence and unsafe conditions. The reviews alleging positive feedback were claimed to be fraudulent, with warnings not to send loved ones there. Discharge processes were said to miss serious health issues (pneumonia, dehydration, UTI) and not notify families.West Haven Center provokes a wide spectrum of experiences, with some families raving about a warm, welcoming atmosphere and others cautioning that serious problems undermine the care their loved ones receive. In many reviews, the center is described as a place where caring staff and strong rehabilitative services meet the needs of residents and their families, sometimes in very meaningful ways. Several remarks highlight a friendly, homey environment where the staff go "above and beyond" to support residents and families, and where rehabilitation and recreation programs are highly valued. For some families, the facility's overall tone is positive, with colleagues and nurses frequently described as helpful, attentive, and professional, and the facility itself praised for cleanliness and a pleasant environment.
A number of individual stories stand out as especially positive. One reviewer praised the social work team for making a tangible difference, calling out Erin by name for helping a sister who initially did not receive adequate treatment and for moving her to a room with a working phone and a call bell. Erin's frequent check-ins left a lasting impression, and the family expressed gratitude for the care she helped coordinate. The reception desk and social workers were repeatedly mentioned as friendly and supportive, and another account highlighted the admissions process and a concierge who took the time to communicate and reassure families during visits and tours. Some reviewers even singled out staff members - like a particular concierge named Matthew - as exceptionally valuable, noting that his guidance and demeanor stood out in a facility that was undergoing changes in ownership and management with the aim of addressing past concerns.
Yet alongside these positive voices, a substantial number of reviews raise serious concerns about day-to-day operations and patient safety. Several posts describe staff as generally nice but point to shortcomings in crucial administrative and front-desk interactions, with some reviewers recalling blunt, even disrespectful remarks from receptionists. One reviewer bluntly stated, "IF YOU DON'T LIKE YOUR JOB...PRAY ABOUT IT!" which reflects a broader impression that not all front-line staff are consistently professional. The contrast between friendly care providers on one hand and problematic administrative or communication issues on the other is a recurring theme.
Beyond interpersonal dynamics, a number of accounts recount troubling episodes related to safety, cleanliness, and medical oversight. Families describe residents who smelled of urine, endured delays in showers, or waited long periods for aides to assist with basic needs. There are mentions of facilities that were not maintaining a clean environment, with claims of poor housekeeping and insufficient attention to daily hygiene. Other reviews recount failures in medical communication and coordination - such as missed or delayed medication administration, lack of timely medical evaluation after a fall, or insufficient monitoring after a patient's health declined. In one particularly alarming narrative, a family reported a fall and subsequent bruising, followed by a claim that the patient did not receive timely medical attention or regular check-ins, culminating in a decision to go to the ER.
The most serious accusations include allegations of neglect and serious lapses in patient care. Several reviews describe delayed or unavailable medications, failure to notify families about health changes or discharge plans, and inadequate or absent medical follow-through. One reviewer recounted a partner who could not be reached during a discharge interview and criticized the overall effectiveness of physical therapy. There are also accounts of financial improprieties, such as a claim that a resident's SSI check was accessed by staff, alongside broader complaints about the quality of care that led some families to remove loved ones from the facility against medical advice. Another review recounts a family's decision to file a police report due to neglect and the perception that the staff were not fulfilling essential duties.
Against this backdrop, several reviewers point to ongoing efforts to improve the center's operations. A reviewer noted the presence of a new director of nursing services and a new administrator and described a shift in leadership, with some hope that the organization bought in November was working to address the concerns raised in prior reviews. Enthusiasm for a newly hired concierge, who is viewed as genuinely helpful and capable, is tempered by the acknowledgment that the staff overall remain overworked, with a sense that the facility is still striving to find a better balance between providing compassionate care and meeting all operational demands. One participant even observed that the overall care and medical staff perform well within the constraints of staffing shortfalls, emphasizing the need for more hands and more resources rather than repeated criticism of individual workers.
Overall, West Haven Center presents a portrait of a facility with meaningful strengths and genuine dedication from many staff members, alongside persistent and severe concerns about safety, consistency, and communication. For families considering placement, the reviews suggest a need for careful, up-front diligence: visit in person, speak with current residents and families, and ask pointed questions about staffing levels, response times, medication management, and how leadership responds to complaints. The center appears to have the potential to deliver high-quality rehab and daily living support when well-staffed and well-coordinated, but the breadth of reports indicates that ongoing improvements, strong oversight, and clear accountability are essential to ensure that every resident receives reliable, respectful, and safe care.
98 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Regalcare At West Haven in West Haven, CT is an exceptional assisted living community that offers a wide range of amenities and care services to its residents. The residents can enjoy the convenience of having a beauty salon, cable or satellite TV, and a gaming room right on-site. There is also a fully furnished dining room where they can savor restaurant-style meals prepared by our dedicated staff.
For those who love staying active, there is a fitness room and outdoor space available for exercise and relaxation. The community also provides access to a computer center with Wi-Fi/high-speed internet, allowing residents to stay connected with family and friends. A small library is there for book lovers to indulge in their favorite reads.
At Regalcare At West Haven, we prioritize the well-being of our residents by offering various care services. Our 24-hour call system ensures that assistance is always available whenever needed. We provide support for activities of daily living such as bathing, dressing, and transfers. Our trained staff members are adept at medication management and can cater to any special dietary restrictions.
Residents can participate in engaging activities organized by our concierge services team or join fitness programs designed for their enjoyment. Planned day trips and resident-run activities offer opportunities for socialization and exploration of nearby areas. In close proximity to the community are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
Regalcare At West Haven is committed to providing top-notch assisted living services that promote independence and enhance the quality of life for our residents.
Regalcare At West Haven is located at 310 Terrace Avenue, West Haven, CT 06516 in New Haven County, Connecticut
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