Regalcare At West Haven

Regalcare At West Haven is a nursing home community in West Haven, CT.

Information last verified:

310 Terrace Avenue, West Haven, CT 06516

For more information about senior living options: (866) 208-4318

3.2 from 39 reviews
5 stars
19
4 stars
3
3 stars
0
2 stars
2
1 stars
15

Overall Review of Regalcare At West Haven

common 23 reviews mention this

Staff are caring, but inconsistent

Residents and families often describe staff as friendly and supportive.

Many reviews say staff members are friendly, helpful, and treat residents well, including moments where families felt reassured. Several mentions focus on specific people and support roles, like social workers and on-site staff who helped families during a stay. At the same time, other reviewers describe care that felt uneven or unresponsive, suggesting the experience can vary from person to person and shift to shift.

common 9 reviews mention this

Cleanliness is a mixed point

Cleanliness comes up often, with some calling it spotless and others disagreeing strongly.

Positive reviews describe the facility as clean, well-maintained, and tidy. Several negative reviews contrast that by describing unpleasant odors and cleanliness problems, including concerns about showers and overall hygiene. There are also accounts where cleanliness was described as not meeting expectations during rehabilitation or after admission.

caveat 13 reviews mention this

Care responsiveness concerns are repeated

Some residents and families report delays and problems getting timely help.

A recurring concern in critical reviews is slow response when assistance is needed, including long waits for aides and issues tied to call bells or phones. Multiple reviewers describe situations where care needs went unmet, such as delayed or missing medications, trouble settling into a room, or inadequate follow-through after a discharge. While some families report excellent care, these complaints point to significant variability in day-to-day responsiveness.

caveat 5 reviews mention this

Food quality draws strong opinions

Food is a frequent source of frustration for some families.

Several reviews criticize meals, describing the food as bad or not the best. There are also complaints about food not arriving correctly or being mishandled. A smaller number of comments pair dining concerns with broader dissatisfaction about resident care during the stay.

common 3 reviews mention this

Concierge and social support

Residents and families mention helpful concierge and social work support.

Some reviews highlight a concierge by name for taking time to talk with people. Others point to social workers for assistance—especially around the early part of a stay when communication and treatment needed improvement. These mentions suggest support staff can be a bright spot for families navigating the process.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 98 resident community capacity 98 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Hospitals

  • Veterans Affairs CT Healthcare System: West Haven Medical Center (0.4 miles)
  • Hill Health Center Grant Street Partnership (1.7 miles)
  • Yale New Haven Hospital Saint Raphael Campus (2.4 miles)
  • Milford Hospital Walk In (5.6 miles)
  • Milford Campus Bridgeport Hospital (6.7 miles)

Cafes

  • Starbucks (0.8 miles)
  • Kaiydens Coffee (3 miles)
  • Starbucks (3.3 miles)
  • Panera Bread (3.8 miles)
  • Starbucks (4 miles)
  • Starbucks (4.8 miles)
  • Panera Bread (6.5 miles)

Restaurants

  • Wendy's (0.8 miles)
  • McDonald's (0.9 miles)
  • Shell & Bones Oyster Bar & Grill (2 miles)
  • Chip's Family Restaurant (2.2 miles)
  • Book Trader Cafe (2.6 miles)
  • Mamoun's Falafel (2.6 miles)
  • Arethusa Farm Dairy (2.7 miles)

Transportation

  • Metro North West Haven Train Station (0.8 miles)
  • U-Haul Moving & Storage of Orange (1.5 miles)
  • New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (2.5 miles)
  • New Haven State Street Station (2.9 miles)
  • Tweed-New Haven Regional Airport (4.2 miles)
  • Robinson Aviation (4.6 miles)
  • Metro North - Milford Train Station (6.3 miles)

Pharmacies

  • Walgreens (0.9 miles)
  • CVS Pharmacy (1 miles)
  • Walgreens (1.4 miles)
  • Rite Aid (1.4 miles)
  • CVS Pharmacy (1.5 miles)
  • CVS Pharmacy (1.6 miles)
  • CVS Pharmacy (2 miles)

Physicians

  • Yale New Haven Ambulatory (1 miles)
  • Cornell Scott - Hill Health Center (1.8 miles)
  • St Raphael Healthcare System (2.4 miles)
  • Lima David MD (2.4 miles)
  • New Haven Implant and Oral Care (2.4 miles)
  • Yale Dermatology Associates PC (2.4 miles)
  • A Place To Nourish Your Health (2.5 miles)

Places of Worship

  • Church Of The Holy Spirit (1.3 miles)
  • St Barbara Greek Orthodox Church (2.1 miles)

Parks

  • Edgewood Park (2.5 miles)
  • Wooster Square Park (3.1 miles)
  • East Rock Park (4.2 miles)
  • Silver Sands State Park (6.9 miles)

Frequently Asked Questions

Where is Regalcare At West Haven?

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