Families Home Care LLC

Pros

• It is beautiful.
• Great company.
• The Lord blesses you.
• For the good, worthy, and skilled workers, may the light be for good.

Cons

• The service in Connecticut is terrible.
• The staff allegedly uses patients' cell phones and makes purchases, with part of the purchases left in their trunks.
• They misrepresent groceries as food brought from home and charge patients for them.
• They arrive early, punch in, and run errands during work hours.
• They escort children and young adults to patients' homes and misuse patients' credit cards, spending money and making the patient appear crazy.
• They leave patients alone in malls while using the patients' cards.
• The program administrator admits he does not have time to supervise his employees.
• They lack geriatric training and knowledge of senior care.
• They are accused of theft, such as lifting rugs.
• The meals they provide are described as unsafe or inedible.

Review

A caregiver in Connecticut has voiced a series of troubling experiences with a local home care agency, painting a picture of service that many would find alarming and unacceptable. The overarching message is simple: the reviewer feels the care provided to their loved one was undermined by persistent mismanagement, questionable practices, and a troubling lack of supervision. The complaints cover a broad spectrum, from how employees interact with patients to how money and personal belongings are handled, and even extend to concerns about the integrity of the program's leadership.

One of the most persistent themes centers on the handling of patients' personal belongings and money. The reviewer alleges that employees used their patients' cell phones, purchased items with those phones, and left portions of purchases in the staff's trunks. They describe a troubling pattern in which the patients were made to believe they were bringing food from home, yet the items purchased appeared to be paying for those services. The implication is that money and resources intended for the patients were diverted in ways that benefited staff rather than the people receiving care.

Another set of accusations concerns transportation charges and how rides are billed. The reviewer claims that the agency charges for rides even though the workers themselves are the ones who are supposed to be providing those transportation services. In short, the rides are framed as a service paid for by the agency or the patient, rather than a straightforward, legitimate expense; the result, according to the account, is a financial burden placed on those who should be the beneficiaries of the care.

The narrative goes deeper into day-to-day conduct. Employees are described as arriving early, punching the clock, and then running errands during what should be work hours. The reviewer alleges that staff sometimes take children and young adults to the patients' homes and, disturbingly, use their own credit cards to spend on the patients - sometimes making the patient appear unwell or unstable in the process. The sense conveyed is that some actions are designed to manipulate perceptions of the patient's condition or behavior, which contributes to a sense of distrust and fear about what is happening behind closed doors.

There are also episodes that involve leaving patients unsupervised in public spaces. The reviewer says that staff would take patients to malls or other public places, sometimes shopping with the patient's own card while the patient was left to navigate the environment with staff's minor companions. The underlying concern here is safety and the potential for unauthorized spending or mismanagement of the patient's funds, all while staff focus on other tasks or errands.

Supervision, or the lack thereof, is a recurrent point of contention. The person who runs the program allegedly admits that they do not have time to supervise their employees. This claim of limited oversight dovetails with broader concerns about staff qualifications, with the reviewer arguing that many workers are selected without geriatric training, and without adequate knowledge of senior care. The result, according to the reviewer, is a system ripe for mistakes, misbehavior, and potential exploitation.

The narrative also touches on cultural and demographic notes, stating that "most of them are Latino," a claim that appears in the context of a broader complaint about the character and behavior of staff. The reviewer frames it as part of a qualitative judgment about who works within the program, though the broader focus remains the troubling conduct and potential exploitation rather than the ethnicity itself. The account stresses that the issues described are strongly connected to the personnel who staff the program and how they are managed or mismanaged.

Other portions of the review warn readers to be vigilant about interactions with government support staff and to monitor visits closely. The writer urges families to pay attention to body language, to monitor visits, and to lift up every detail, including seemingly mundane instructions like "lift rugs." They caution against leaving employees unsupervised and emphasize attentiveness to how care is delivered. There are also cryptic or alarming lines that reference "Rotenlon" and imply a sense of risk near the care process - alongside explicit warnings to scrutinize how money and coupons are used in the aid process.

The review contains several highly charged, personal phrases about the meals involved in care. The author describes meals as prepared and delivered by the agency, with a stark claim that "Seniors don't eat ravioli and beefaroni" and that "that's certain death." The language is severe and accusatory, suggesting that the meals offered by the agency may be unsafe or inappropriate for the elderly, and that the treatment of patients mirrors a broader, troubling pattern of neglect or harm. The reviewer uses intense language to convey how mismanagement can escalate into serious consequences for those being cared for.

Amid these harsh criticisms, there are snippets of spiritual rhetoric and phrases professing blessing and divine judgment, which color the tone of the piece. The reviewer invokes Almighty God, the light of progress, and prayers for those who misuse funds or mistreat patients. While these passages reflect a personal moral stance, they also underscore how deeply upsetting and morally consequential the alleged misbehavior feels to the writer. The closing sentiments acknowledge that while some parts of the experience were undeniably negative, there are also references to "the good, worthy, and skilled workers" and a wish for blessing upon them.

Interwoven with the negatives are stark but brief nods to positive or contradictory experiences. The reviewer ends with a paradox: phrases such as "is beautiful," "Terrible customer service," and "Great company" appear in close proximity, suggesting that experiences with the agency can be highly inconsistent. This juxtaposition implies that while the overall impression is dominated by problems in care, there may be moments or individuals that demonstrate value, quality, or potential - contrasting sharply with the broader concerns raised throughout the account.

Taken together, the narrative reveals a complex and troubling portrait of care in Connecticut as described by the caregiver. The central thread is a perception of inadequate supervision, questionable financial practices, and a pattern of behavior by some staff that raises serious questions about safety, ethics, and the integrity of the program. The reviewer's experience emphasizes a need for closer oversight, clearer accountability, and more rigorous standards to protect patients and their families from potential exploitation and harm.

This part of West Haven, Connecticut offers a convenient and diverse range of amenities, making it an excellent choice for senior living. With close proximity to transportation options such as the Metro North West Haven Train Station and New Haven Union Station, residents can easily access nearby cities and attractions. The area also boasts a variety of healthcare options including Yale New Haven Hospital Saint Raphael Campus and CVS/Walgreens pharmacies for easy access to medical needs. Additionally, there are plenty of dining options ranging from fast food chains like McDonald's and Wendy's to more upscale restaurants like Shell & Bones Oyster Bar & Grill. For those looking to enjoy the outdoors, there are several parks nearby such as Edgewood Park and East Rock Park offering opportunities for leisurely walks or picnics. Overall, this area provides a well-rounded community with something for everyone to enjoy in their retirement years.

Transportation

• Metro North West Haven Train Station (0.1 miles)
• U-Haul Moving & Storage of Orange (1.6 miles)
• New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (2.8 miles)
• New Haven State Street Station (3.3 miles)
• Tweed-New Haven Regional Airport (3.8 miles)
• Robinson Aviation (4.2 miles)
• Metro North - Milford Train Station (5.9 miles)

Physicians

• Yale New Haven Ambulatory (0.3 miles)
• Cornell Scott - Hill Health Center (2.3 miles)
• Lima David MD (2.8 miles)
• Yale Dermatology Associates PC (2.9 miles)
• St Raphael Healthcare System (3 miles)
• New Haven Implant and Oral Care (3.1 miles)
• A Place To Nourish Your Health (3.1 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (3 miles)
• Kaiydens Coffee (3.4 miles)
• Panera Bread (3.5 miles)
• Starbucks (4.5 miles)
• Starbucks (4.9 miles)
• Starbucks (7.1 miles)

Restaurants

• McDonald's (0.6 miles)
• Wendy's (1.3 miles)
• Shell & Bones Oyster Bar & Grill (2 miles)
• Chip's Family Restaurant (2.1 miles)
• Olive Garden (2.6 miles)
• Sushi Palace (2.9 miles)
• Mission BBQ (3.1 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1.3 miles)
• Rite Aid (1.3 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)

Places of Worship

• Church Of The Holy Spirit (0.7 miles)
• St Barbara Greek Orthodox Church (2.4 miles)

Hospitals

• Veterans Affairs CT Healthcare System: West Haven Medical Center (0.9 miles)
• Hill Health Center Grant Street Partnership (1.9 miles)
• Yale New Haven Hospital Saint Raphael Campus (3 miles)
• Milford Hospital Walk In (5.3 miles)
• Milford Campus Bridgeport Hospital (6.4 miles)

Parks

• Edgewood Park (3.2 miles)
• Wooster Square Park (3.4 miles)
• East Rock Park (4.7 miles)
• Silver Sands State Park (6.6 miles)