Apple Rehab West Haven

Save

  • Interior

    A cozy bedroom with a wooden bed and dresser, illuminated by a bedside lamp.

  • Outdoors

    A man jogging on a scenic forest path in the summer.

  • Exercise Equipment

    A spacious physical therapy and rehabilitation center equipped with various exercise machines and equipment.

  • Fitness

    Promotional image for a rehabilitation center, highlighting outdoor fitness and recovery.

  • Rehabilitation

    A physical therapy room equipped with parallel bars and a treatment table.

  • Physical Therapy

    A physical therapy room equipped with a treatment table, therapy balls, and exercise machines.

Apple Rehab West Haven

308 Savin Avenue, West Haven, CT 06516

For more information about senior living options: (844) 490-3973

2.8 from 29 reviews
5 stars
11
4 stars
1
3 stars
2
2 stars
1
1 stars
14

Skilled Nursing Facility

Overall Review of Apple Rehab West Haven

Pros

  • pro The social worker Cindy is phenomenal at her job, listening well, being considerate, and going above and beyond to ensure patients feel heard.
  • pro The facility is wonderful, and the staff and administration are accommodating and friendly.
  • pro Amazing patient care; the staff are respectful and kind.
  • pro Great service; the staff and administration are caring and attentive.
  • pro The nurses and staff provided the best care and were very accommodating to visits from family and friends.
  • pro The nurses on the floor were extremely attentive; the facility is clean and well taken care of; administration and CNAs are friendly and helpful.
  • pro The staff have been very professional and kind to patients; the environment is welcoming and clean.
  • pro The facility consistently works toward meeting the needs of patients and making family and visitors feel welcome.
  • pro The reviewer gave this facility their highest recommendation.

Cons

  • pro The facility is described as needing big-time renovations.
  • pro Staffing is inadequate; there should be more nurse aides and the staff's attitude toward patients and families is unacceptable.
  • pro They mistreat the elderly and speak to them with no respect, even in front of others.
  • pro The place is called a living hell and is absolutely disgusting.
  • pro A grandmother sustained a sprained ankle because a nurse did not engage the wheelchair foot pedal, causing her foot to drag.
  • pro A UTI went unchecked and progressed to sepsis.
  • pro Residents are left in wheelchairs for hours in soiled diapers, and showers are infrequent.
  • pro The food is inedible and the water supply is unreliable.
  • pro Administrative staff focus on billing and Medicaid, leaving residents in limbo, with privacy concerns (HIPAA-related issues) raised about contact communications.

Review

These reviews paint a complicated picture of an older Title XIX nursing facility that operates as a short-term rehab option for some residents, with a mix of experiences that range from deeply troubling to surprisingly positive. On balance, the overwhelming thread is one of serious concern about care quality, safety, and everyday living conditions, punctuated by a few moments of praise for individual staff members or sections of the operation. The sentiment from many family members and visitors reads as a warning: do not send your loved ones here unless you are prepared to be vigilant and to push for accountability.

A large portion of the feedback focuses on the core problem of care delivery and staff demeanor. Numerous reviewers describe a lack of attentiveness and respect toward residents, sometimes escalating to outright mistreatment. The language used is vivid: phrases like "disgusting people," "hell," and "do not send your loved ones here if you really care about them" appear repeatedly. Several accounts emphasize that nurses' aides should be more available and that staff attitudes toward patients and their families need to improve. The distress is not limited to private moments; some reviewers report tense, disrespectful interactions that occur in front of other patients and visitors, which compounds the sense of indignity and neglect.

There are several specific and alarming safety incidents described. One family recounts an ankle injury to a grandmother caused by a wheelchair foot pedal not being engaged, with the injury worsening after a nurse turned her the wrong way while getting into bed. Another account attributes a deeper injury and worsened condition to alleged incompetence, leading to hospitalization for a UTI that went unchecked and progressed toward sepsis. These narratives contribute to a broader fear that basic monitoring and timely medical response are not consistently reliable. The fear is not only about isolated errors; it extends to ongoing concerns about whether serious conditions are caught early enough or treated with the urgency they require.

Hygiene, nutrition, and daily living conditions are also recurring sources of complaint. Reviewers repeatedly describe patients left in wheelchairs for extended periods, in soiled diapers, or without access to basic needs like water. The water supply is described as sporadic, with some residents resorting to personal mini-fridges to obtain drinking water, depending on the kitchen's ability to supply it. Food is described as inedible by some residents, and showers or baths are inconsistently provided, with at least one account noting weeks without a shower. The environment is depicted as unhygienic in places - rooms and hallways smelling of urine, with clutter, and some concerns about how clothes and personal items are handled during moves or transfers. Taken together, these details paint a picture of daily life that feels dehumanizing to residents.

Communication and administrative processes emerge as another major pain point. Several critiques center on how information is shared (or not shared) with families and designated health proxies. HIPAA concerns arise in at least one account where a family member questions who is reached and how contact information is used, suggesting a breakdown in proper, patient-centered communication. Several reviews describe a procedural focus on billing and Medicaid matters, to the point where families feel the administrative side crowds out legitimate patient care. The callous impression that "the Administrative Staff only cares about the bill being paid" appears in one critique, underscoring a perceived misalignment between financial and clinical priorities. There are also complaints about discharge planning and how decisions are communicated, with some families feeling left out of important conversations.

Amid the sea of negative experiences, there are notable counterpoints that add complexity to the overall portrait. A few reviewers report that their experiences were positive, highlighting clean surroundings and professional, kind staff. One family member recounts a well-regarded social worker who listened attentively, empathized with the patient, and went above and beyond to ensure the patient felt heard. Another account describes a different part of the facility - perhaps a different shift or floor - where staff were attentive, the facility was clean, and interactions with administration were favorable. A few reviews also praise the general kindness and professionalism of the staff, suggesting that some caregivers communicate well, show respect, and make efforts to accommodate visits from family and friends.

Taken together, the reviews reveal a dichotomy: some residents and families experience compassionate, competent care and respectful treatment, while others encounter neglect, discomfort, and disorganization that severely undermines trust in the facility. The most persuasive takeaway is that there is substantial variability in experiences, potentially depending on the unit, staff on duty, or even the time and day of the week. That variability makes any broad judgment difficult, but it clearly signals a need for substantial improvements in care standards, staff training, patient dignity, hygiene, and reliable communication with families.

For prospective families or patients considering this facility, the pattern suggests a cautious approach. If you are evaluating this location, it would be prudent to conduct a thorough, in-person assessment that includes meeting with multiple staff members, reviewing recent inspection reports or citations, observing care routines, and asking pointed questions about safety protocols, staff-to-patient ratios, and how complaints are handled. If you have a loved one there already, maintaining an active presence - checking rooms, monitoring hydration and nutrition, and requesting timely medical updates - appears essential given the experiences recounted by multiple reviewers. While some individuals report positive interactions and outcomes, the breadth and intensity of the negative feedback indicate meaningful areas in need of urgent attention and reform.

Features

Housing

  • 90 resident community capacity 90 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Apple Rehab West Haven is an assisted living community located in West Haven, CT. Our community offers a wide range of amenities to ensure that our residents have everything they need for a comfortable and enjoyable stay.

Our residents can take advantage of our beauty salon to stay looking their best, and enjoy their favorite shows with cable or satellite TV in their own private rooms. We offer community operated transportation for those who need assistance getting around, as well as a computer center for residents to stay connected with friends and family.

Meals are served in our dining room, where residents can enjoy restaurant-style dining with specially prepared meals to accommodate any dietary restrictions. For those who prefer to cook on their own, we provide kitchenettes in each room.

In addition to providing physical care services like assistance with daily tasks and transfers, medication management, and meal preparation, we also prioritize the mental wellness of our residents. Our mental wellness program ensures that all residents receive the support they need for their emotional wellbeing.

Engaging in activities is an important part of life at Apple Rehab West Haven. Residents can participate in fitness programs, planned day trips, resident-run activities, and scheduled daily activities. We also offer concierge services to cater to individual preferences and needs.

Our convenient location offers easy access to nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals. This ensures that our residents can easily access the services they need without any hassle.

At Apple Rehab West Haven, we strive to create a welcoming and supportive environment where residents can feel at home while receiving the care they require.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.6 miles)
  • Walgreens (0.6 miles)
  • CVS Pharmacy (0.7 miles)
  • Rite Aid (1.3 miles)
  • Walgreens (2.2 miles)
  • CVS Pharmacy (2.4 miles)
  • CVS Pharmacy (2.6 miles)

Places of Worship

  • Church Of The Holy Spirit (0.7 miles)
  • St Barbara Greek Orthodox Church (3.3 miles)

Physicians

  • Yale New Haven Ambulatory (0.8 miles)
  • Cornell Scott - Hill Health Center (2.6 miles)
  • Lima David MD (3 miles)
  • Yale Dermatology Associates PC (3.1 miles)
  • A Place To Nourish Your Health (3.5 miles)
  • St Raphael Healthcare System (3.5 miles)
  • New Haven Implant and Oral Care (3.5 miles)

Transportation

  • Metro North West Haven Train Station (1 miles)
  • U-Haul Moving & Storage of Orange (2.4 miles)
  • New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (2.9 miles)
  • Tweed-New Haven Regional Airport (3.2 miles)
  • New Haven State Street Station (3.5 miles)
  • Robinson Aviation (3.6 miles)
  • Metro North - Milford Train Station (6.2 miles)

Cafes

  • Starbucks (1.3 miles)
  • Kaiydens Coffee (3.4 miles)
  • Starbucks (3.5 miles)
  • Panera Bread (3.9 miles)
  • Starbucks (4.8 miles)
  • Starbucks (5.7 miles)
  • Starbucks (6.5 miles)

Restaurants

  • McDonald's (1.4 miles)
  • Shell & Bones Oyster Bar & Grill (1.8 miles)
  • Wendy's (2.2 miles)
  • Chip's Family Restaurant (2.8 miles)
  • Olive Garden (3.1 miles)
  • Barcelona Restaurant & Wine Bar (3.4 miles)
  • Zeneli Pizzeria (3.4 miles)

Hospitals

  • Veterans Affairs CT Healthcare System: West Haven Medical Center (1.6 miles)
  • Hill Health Center Grant Street Partnership (2.1 miles)
  • Yale New Haven Hospital Saint Raphael Campus (3.5 miles)
  • Milford Hospital Walk In (5.7 miles)
  • Milford Campus Bridgeport Hospital (6.6 miles)
  • Hospital of Saint Raphael (7 miles)
  • Harbor House (7.2 miles)

Parks

  • Wooster Square Park (3.5 miles)
  • Edgewood Park (3.7 miles)
  • East Rock Park (4.9 miles)
  • Silver Sands State Park (6.8 miles)

Frequently Asked Questions

Where is Apple Rehab West Haven?
What photos are available for Apple Rehab West Haven in West Haven, Connecticut?

Nearby Communities

Skilled Nursing Facility in Nearby Cities

Related Resources

  • how much does 24/7 in home care cost per monthUnderstanding the Full Cost of 24/7 In-Home Care: A Detailed Overview

    The guide outlines the rising costs of 24/7 in-home care, ranging from $10,000 to over $20,000 monthly, driven by factors such as location and caregiver qualifications. It discusses the limited coverage by Medicare and private insurance, potential Medicaid support, and the emotional and living condition considerations influencing families' decisions on care arrangements.

  • home health nurseExploring the World of Home Health Nurses: Qualifications, Roles, and Hiring Tips

    Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.

  • does medicare cover home health careNavigating Medicare Coverage for In-Home Care Services

    Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.