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2.7 from 31 reviews
5 stars
11
4 stars
1
3 stars
2
2 stars
1
1 stars
16
Overall Review of Apple Rehab West Haven
common19 reviews mention this
Staff responsiveness feels inconsistent
Residents describe both very attentive care and moments of hard-to-get help.
Several reviewers say the staff can be attentive and respectful, including nurses who are responsive and teams that make family and visitors feel welcome. Other reviewers report being unable to find someone to help, describe indifferent care, and complain about how staff handled call requests and patient needs. A few accounts include more detailed concerns about equipment and daily support, which residents and family members interpret as a lack of timely follow-through.
caveat7 reviews mention this
Cleanliness and odors draw strong reactions
Cleanliness is a recurring point in reviews, with several describing noticeable odors and dirty rooms.
Some positive reviews mention a clean environment and well-kept facilities. Others use much stronger language, describing filthy rooms or hallways and odors that residents and visitors found unpleasant. In the most negative accounts, cleanliness lapses also appear alongside broader care concerns, such as extended periods in soiled situations.
caveat5 reviews mention this
Families cite staffing and neglect concerns
Some reviewers describe care delays and periods without adequate help.
A reviewer asks for more nursing aides to assist with patients, and several others describe getting ānoā or āhard to findā help when they needed it. One account describes a patient left in a wheelchair for hours and in a soiled situation, while another describes leaving residents in hallways or in bed longer than expected. These reviews generally portray missed support needs rather than one-off frustrations.
caveat2 reviews mention this
Communication problems come up
At least a couple of reviews raise concerns about communication and follow-up.
One reviewer describes repeated issues with a patient phone not being fixed after work orders, and they question how contact information was handled. Another account complains that it was āalmost impossibleā to find someone who would listen, framing the problem as a breakdown in responsiveness during care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
90 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
CVS Pharmacy (0.6 miles)
Walgreens (0.6 miles)
CVS Pharmacy (0.7 miles)
Rite Aid (1.3 miles)
Walgreens (2.2 miles)
CVS Pharmacy (2.4 miles)
CVS Pharmacy (2.6 miles)
Places of Worship
Church Of The Holy Spirit (0.7 miles)
St Barbara Greek Orthodox Church (3.3 miles)
Physicians
Yale New Haven Ambulatory (0.8 miles)
Cornell Scott - Hill Health Center (2.6 miles)
Lima David MD (3 miles)
Yale Dermatology Associates PC (3.1 miles)
A Place To Nourish Your Health (3.5 miles)
St Raphael Healthcare System (3.5 miles)
New Haven Implant and Oral Care (3.5 miles)
Transportation
Metro North West Haven Train Station (1 miles)
U-Haul Moving & Storage of Orange (2.4 miles)
New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (2.9 miles)
Tweed-New Haven Regional Airport (3.2 miles)
New Haven State Street Station (3.5 miles)
Robinson Aviation (3.6 miles)
Metro North - Milford Train Station (6.2 miles)
Cafes
Starbucks (1.3 miles)
Kaiydens Coffee (3.4 miles)
Starbucks (3.5 miles)
Panera Bread (3.9 miles)
Starbucks (4.8 miles)
Starbucks (5.7 miles)
Starbucks (6.5 miles)
Restaurants
McDonald's (1.4 miles)
Shell & Bones Oyster Bar & Grill (1.8 miles)
Wendy's (2.2 miles)
Chip's Family Restaurant (2.8 miles)
Olive Garden (3.1 miles)
Barcelona Restaurant & Wine Bar (3.4 miles)
Zeneli Pizzeria (3.4 miles)
Hospitals
Veterans Affairs CT Healthcare System: West Haven Medical Center (1.6 miles)
Hill Health Center Grant Street Partnership (2.1 miles)
Yale New Haven Hospital Saint Raphael Campus (3.5 miles)
Apple Rehab West Haven on seniors.fyi includes 6 photos including images showing rehabilitation, physical therapy, exercise, therapy room, exercise equipment, bedroom, outdoors, fitness, and more.
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The guide outlines the rising costs of 24/7 in-home care, ranging from $10,000 to over $20,000 monthly, driven by factors such as location and caregiver qualifications. It discusses the limited coverage by Medicare and private insurance, potential Medicaid support, and the emotional and living condition considerations influencing families' decisions on care arrangements.
Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
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