West River Rehab Center in Milford, CT
Save245 Orange Avenue, Milford, CT 06460
For more information about senior living options: (844) 490-3973
They take good care of their patients; the staff are friendly and well organized. The nurses are kind and attentive. The facility is clean, welcoming, and beautifully kept. The physical therapy team is awesome and helps residents tremendously. The staff are pleasant and engage with patients, making them feel important and cared for. The environment is great for recovery. The nursing and therapy staff are professional, caring, and exceptional. The front desk and office staff are pleasant and welcoming. There are many activities for residents to participate in. Families would choose this facility for care.
Some reviewers claim Civita @ West River has neglected residents and failed to respond to needs in a timely manner. Several accounts describe rude or unprofessional staff, with at least one reviewer calling the staff the rudest encountered. The facility is criticized for unsafe conditions, including odors, plumbing issues, and disruptive noise. Food quality is repeatedly described as terrible or inappropriate for residents (e.g., pur?ed meals when not needed). There are reports of poor communication and mismanagement, such as unanswered concerns, delays in PT, and confusing procedures. Some reviews allege inconsistent care, with a mix of compassion and neglect, and even severe outcomes some attribute to inadequate supervision. Multiple reviewers say they would not recommend the facility and urge others not to send loved ones there. Instances of patient falls or injuries are described, linked to insufficient supervision or assistance. A number of readers report retaliation or punitive responses to raising concerns or complaints.West River Rehab Center in Milford is best suited for families pursuing post-acute rehab in a setting that prioritizes compassionate bedside care, steady rehabilitation therapy, and clear, ongoing family communication. The reviews consistently highlight a clean, welcoming facility with staff who are genuinely kind, organized, and engaged with residents. The rehabilitation pathway - especially the physical therapy - tends to produce tangible gains in mobility and confidence, and families repeatedly note how therapists, nurses, and aides coordinate to keep the patient progressing. For those who want a homey, approachable atmosphere where the patient feels seen and supported, this center often delivers.
Alternatives are worth considering for residents with different risk profiles or higher safety expectations. If memory care needs are prominent, or if there is a history of wandering or severe cognitive impairment, other homes with stronger dementia-focused protocols may be preferable. Families who require consistently rapid responsiveness to call bells, tighter supervision, or a zero-tolerance standard for any lapses in care should prepare for the possibility of uneven experiences here. And for those who place a premium on gourmet meals or meticulous cleanliness (carpets and odor concerns recur in a few critiques), exploring other options could yield a tighter alignment with personal standards.
The core strengths - the pros - tend to offset, though not erase, the significant cons. On the plus side, numerous families praise the staff's warmth, professionalism, and willingness to engage with relatives. The nursing and therapy teams are frequently described as attentive and capable, with specific therapists and nurses singled out for meaningful care and communication. The facility's cleanliness and organization come through in multiple visits and transitions, reinforcing the sense that operations are well run. When concerns arise, administrative responsiveness is cited as a strength, especially after changes in management; corrective actions are reported as quick and focused on patient needs. These factors collectively establish a foundation where rehab can flourish for many residents.
However, the most critical red flags cannot be ignored. Several reviews recount episodes of neglect, delayed responses to calls, or situations where the patient did not receive timely or appropriate care, sometimes culminating in hospital visits or a hospital-level deterioration. Food quality is another frequent point of contention, with some residents or families noting unacceptable meals or dietary mismatches. There are accounts of inconsistent staffing, unaddressed maintenance or safety issues, and experiences where supervision lapses led to falls or health scares. These experiences create real safety concerns and suggest that the daily reality can vary significantly by shift, staff, and management practices. In short, the risk profile is uneven enough that it will matter intensely to families with higher safety or supervision expectations.
On balance, West River Rehab Center presents as a capable, warmer, rehab-forward option for many seniors and their families - especially those who value a responsive, family-friendly culture and visible therapy progress. The strongest endorsements come from those who saw steady improvements in function, felt supported by an attentive clinical team, and appreciated a proactive, communicative approach from staff. Yet the darker reviews cannot be dismissed; a subset of families experienced severe neglect or systemic gaps that undermined trust and safety. That tension makes decisive action essential: prospective residents should not rely on general impressions alone but should demand concrete, recent evidence of safety, staffing stability, and therapy cadence.
For families considering a placement here, a practical plan is essential. Schedule a thorough tour and insist on meeting the administrator, the social worker, and the therapy team. Request a current care plan, a detailed daily schedule for PT/OT, and a clear framework for how call-bell responses are tracked and resolved. Ask to speak with multiple frontline staff during the visit and, if possible, to tour rooms, common areas, and the dining space at different times of the day. Bring a list of nonnegotiables - such as fall prevention, timely med administration, and food preferences - and verify that the facility can meet them. If memory care needs or ultra-predictable responses are non-negotiable, it may be prudent to look at alternatives; if post-hospital rehab with active family involvement feels right and a proactive administration is in place, West River Rehab Center can deliver meaningful recovery with the right bring-your-own-advocacy approach.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.West River Rehab Center in Milford, CT is a premier assisted living community that offers exceptional amenities and care services for seniors. Our community is designed to provide a comfortable and enriching environment for our residents.
With air-conditioning throughout the facility, our residents can enjoy a cool and pleasant atmosphere year-round. For their grooming needs, we have a beauty salon where they can receive professional hair and nail care services. They can also stay entertained with cable or satellite TV in their private rooms.
Transportation is easily accessible as we offer community-operated transportation and transportation arrangement services. Our computer center allows residents to stay connected with loved ones through email or social media.
Meals are served in our elegant dining room with restaurant-style dining, where residents can enjoy delicious and nutritious meals prepared by our skilled chefs. Special dietary restrictions are accommodated to ensure everyone's needs are met.
We provide various recreational activities to keep our residents engaged and active. With a fitness room, gaming room, small library, and wellness center on-site, there is always something enjoyable to do. Planned day trips and resident-run activities further enhance the socialization opportunities within the community.
Residents have access to private bathrooms in their fully furnished apartments which feature kitchenettes for their convenience. Housekeeping services ensure their living spaces remain clean and tidy at all times.
Our dedicated staff is available 24 hours a day to offer assistance with daily living activities such as bathing, dressing, transfers, and medication management. We also provide high acuity care for those who require specialized attention. Incontinence care is given with sensitivity and respect for privacy.
Within close proximity to West River Rehab Center are numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals that contribute to the convenience of our location.
At West River Rehab Center in Milford, CT, we strive to create a nurturing environment where seniors can thrive physically, mentally, and emotionally. We prioritize the well-being and comfort of our residents, offering them a fulfilling lifestyle with exceptional care.
Located in Milford, Connecticut, this neighborhood offers a convenient and accessible location for senior living. With pharmacies such as CVS, Walgreens, and Rite Aid within close proximity, residents can easily access their medication needs. The area also boasts several hospitals including Milford Hospital Walk In and Bridgeport Hospital, providing quality healthcare services nearby. For dining options, there are various restaurants like Dave & Buster's and GG's Wood Fired Pizza, as well as cafes like Starbucks for socializing with friends or family. Transportation is made easy with the Metro North train stations nearby, allowing for easy travel throughout the region. Additionally, parks like Silver Sands State Park offer opportunities for outdoor recreation and relaxation. Places of worship such as St Barbara Greek Orthodox Church and Church Of The Holy Spirit cater to spiritual needs within the community. Overall, this part of Milford provides a well-rounded environment for seniors looking to enjoy a comfortable and vibrant lifestyle.
West River Rehab Center is located at 245 Orange Avenue, Milford, CT 06460 in New Haven County, Connecticut
West River Rehab Center on seniors.fyi includes 6 photos including images showing interior, lobby, dining, chandelier, decor, paintings, lighting, seating area, and more.
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