Caresource Inc

Pros

• The check-up was described as excellent, and the patient felt well cared for with top-notch service.
• The facility was clean and the staff were kind, with a welcoming receptionist.
• The staff were extremely professional, caring, and attentive.
• Patients were seen quickly, with little to no wait time.
• The scheduling process was easy, and online check-in contributed to a smooth experience.
• APRNs and PAs were thorough, knowledgeable, and explained things clearly.
• Patients felt reassured and grateful for the care provided.
• The care team worked efficiently, ensuring an in-and-out experience without fuss.
• Clinicians like Sasha, Anya Gunderson, and India were singled out for exceptional care.
• The environment was comfortable, and patients appreciated the organization and pace.
• Front desk and administrative staff were described as friendly, courteous, and helpful.
• Reviewers repeatedly recommended the facility due to the high quality of care.

Cons

• The prescription transfer process completely failed and there was a lack of communication, leaving the patient without needed medication.
• The patient could not reach anyone at the urgent care to report the issue, and calls went unanswered.
• The Walgreens prescription was said to take two full days to fill, delaying treatment.
• After switching pharmacies, the new location confirmed the script was not there, indicating a mismanaged transfer.
• The APRN was rude and condescending, providing little clear guidance or plan.
• The patient felt paying a $130 copay for care that did not deliver effective medication was not justified.
• One reviewer stated there was no help or prescription medication for back or muscle, calling the experience a joke.

Review

Across the board, the majority of feedback paints a picture of a health care team that excels when you are actually seen. Patients repeatedly describe the in-person encounter as warm, efficient, and professional. They note clean, welcoming facilities, a courteous front desk, and comfortable exam rooms. Wait times are often described as brief, with one person noting they were "in and out" quickly after prescheduling the same day, and another praising the overall flow from check-in to examination. The emphasis is clear: when you walk in, you feel taken care of, heard, and respected.

A large portion of the praise centers on the clinical staff and their bedside manner. Multiple reviews highlight nurse practitioners and physicians who listen attentively, explain what they are doing, and tailor advice to the individual. APRN Anja Gunderson and APRN Anya Gundersen are singled out by name for their thorough, compassionate care, with patients appreciating the time they take to listen, address concerns, and offer clear guidance about home care and medications. Several patients mention that the examiners took especially careful histories, performed detailed physical assessments, and provided practical, easy-to-understand explanations for treatment plans. The experience for many includes a sense of reassurance and genuine concern for their well-being.

There are specific stories of care that stand out for their impact. One patient described a back-pain visit in which the clinician started with a thoughtful assessment, offered a conservative approach, and explained the rationale behind every step. Another patient praised how a provider walked them through a sinus infection treatment, with practical tips that went beyond simply prescribing a pill. In a different account, a patient dealing with a recent fall appreciated the quick vitals check, the careful decision-making about wound closure (glue initially, with the option of sutures reconsidered once bleeding had stopped), and the overall sense of competence and calm throughout the visit. Across these narratives, the common thread is clear: competent, attentive, patient-centered care that leaves people feeling cared for and relieved.

However, not every experience was flawless, and one substantial area for improvement emerges clearly from the set of reviews: prescription fulfillment and follow-up communication. In the first, and most detailed, account, the patient describes an excellent check-up followed by a breakdown in getting prescribed medication to a pharmacy. The doctor initially sent the prescription to Walgreens, but the order was said to be delayed by two days. The staff reportedly advised switching to a different pharmacy immediately, but when the patient arrived at the second pharmacy, the script hadn't arrived there either. Attempts to contact the urgent care team for a follow-up were unsuccessful, with calls going unanswered. The writer emphasizes that this gap in the prescription transfer and follow-up undermined the value of the visit, leaving them without essential treatment and highlighting a critical process failure that needs attention.

There are also more pointed criticisms embedded in other reviews. A few patients express frustration with insufficient or inconsistent treatment for certain conditions, including back or muscular issues, or contradicting advice about treatment options like antibiotics for suspected viral infections. One reviewer describes an APRN as briefly rude and condescending, with comments that left the patient feeling dismissed and without a clear, actionable plan. Another patient notes that, despite good overall care, the absence of a concrete plan after an assessment left them still needing to see their PCP. Taken together, these remarks underscore the importance of consistent, respectful communication and a coherent plan of care that respects each patient's medical history and ongoing needs.

Despite these concerns, the overarching impression in most reviews remains highly positive. Many patients emphasize the ease of scheduling, the efficiency of visits, and the friendliness and professionalism of staff from receptionists to nurses to advanced practice clinicians. One reviewer even highlights a specific staff member, India, who went above and beyond to ensure a good patient experience. Others commend the clinic for its openness on Sundays and the general sense that the team strives to prevent unnecessary ER visits by offering timely, appropriate care. Several patients highlight that the care they received helped them feel better quickly, with notes of relief, improved symptoms, and gratitude for being heard and understood.

In the end, the consensus is clear: the in-clinic experience is consistently strong. Patients consistently applaud the cleanliness of the facility, the courteous and capable staff, and the thoroughness and empathy of providers. The most pressing issue - an operational gap in how prescriptions are transmitted and followed up on - stands out as a concrete area for improvement. Addressing pharmacy transfer workflows, ensuring timely and reliable follow-up communications, and maintaining the high standard of patient-centered care in the exam room will be essential to preserving the trust and satisfaction that many patients currently express. When the care team nails the in-person visit and closes the loop on medications and follow-up, the overall experience is described as excellent and, for many, life-changing in its efficiency and compassion.

This part of Orange, Connecticut offers a convenient and diverse range of amenities for seniors considering the area for living. With multiple pharmacies nearby such as CVS and Walgreens, easy access to transportation options including train stations and an airport, and a variety of restaurants catering to different tastes, seniors can feel confident in meeting their daily needs. Additionally, the presence of places of worship provides opportunities for spiritual fulfillment. Access to healthcare is readily available with several physicians' offices and hospitals in the vicinity. For those looking to enjoy nature, there are parks like Edgewood Park and Silver Sands State Park within a short drive. Overall, this area offers a mix of practical services and recreational opportunities for seniors seeking a vibrant community to call home.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.8 miles)
• Costco Bakery (1.8 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)

Transportation

• U-Haul Moving & Storage of Orange (0.3 miles)
• Metro North West Haven Train Station (1.8 miles)
• New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (4.2 miles)
• Metro North - Milford Train Station (4.5 miles)
• New Haven State Street Station (4.7 miles)
• Tweed-New Haven Regional Airport (5.6 miles)
• Robinson Aviation (6 miles)

Restaurants

• Chip's Family Restaurant (0.4 miles)
• Olive Garden (1 miles)
• Wendy's (1.1 miles)
• McDonald's (1.2 miles)
• Sushi Palace (1.4 miles)
• Mission BBQ (1.6 miles)
• Jersey Mike's (2.2 miles)

Places of Worship

• St Barbara Greek Orthodox Church (0.9 miles)
• Church Of The Holy Spirit (2.5 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.5 miles)
• Panera Bread (2.1 miles)
• Starbucks (3.1 miles)
• Kaiydens Coffee (4.8 miles)
• Starbucks (5.1 miles)
• Starbucks (6.5 miles)

Physicians

• Yale New Haven Ambulatory (2.1 miles)
• Cornell Scott - Hill Health Center (3.6 miles)
• St Raphael Healthcare System (4 miles)
• New Haven Implant and Oral Care (4.1 miles)
• Associated Neurologists of Southern Connecticut PC (4.1 miles)
• Lima David MD (4.2 miles)
• A Place To Nourish Your Health (4.2 miles)

Hospitals

• Veterans Affairs CT Healthcare System: West Haven Medical Center (2.1 miles)
• Hill Health Center Grant Street Partnership (3.4 miles)
• Milford Hospital Walk In (3.9 miles)
• Yale New Haven Hospital Saint Raphael Campus (4.1 miles)
• Milford Campus Bridgeport Hospital (5 miles)

Parks

• Edgewood Park (4.1 miles)
• Wooster Square Park (4.9 miles)
• Silver Sands State Park (5.2 miles)
• East Rock Park (6 miles)
• Boothe Memorial Park Hawkwatch (6.3 miles)