Hewitt Health & Rehabilitation Center

Pros

• The admissions and financial department staff were pleasant and helpful, providing a positive experience for families.
• The respiratory therapist was described as personable, lovely, and caring, making a notable impact on the patient's well-being.
• One aide, named Betty, was recognized for her kindness and comforting presence during a difficult time for the family.
• Many staff members were identified as caring and compassionate individuals who strive to provide the best care for patients.
• A visitor expressed gratitude towards a manager for being helpful and accommodating during their visit to the facility.
• One reviewer highlighted that despite some challenges, they found overall care to be adequate when patients were able to advocate for themselves.
• Another reviewer praised the quality of care that their mother received over an extended period at Hewitt, emphasizing the kindness of the nurses.

Cons

• The facility is described as abysmal, with inattentive staff that consistently ignore patient requests for assistance.
• Patients often wait excessively long for help, leading to humiliating and degrading situations.
• There are significant concerns regarding the cleanliness and maintenance of personal items, with many items going missing or unreturned from laundry.
• Staff members appear indifferent or uninformed about patients' specialized needs and care plans.
• There are frequent reports of neglect, including instances where patients were left inappropriately without assistance or proper hygiene care.
• The quality of food is criticized as poor, contributing to a negative experience for patients.
• Incidents of disrespectful behavior from staff towards patients and their families have been noted.
• Overall, the care provided is perceived as inadequate, particularly when patients become dependent on others for assistance.

Review

The reviews of the Hewitt Rehabilitation and Health Care facility in Shelton, CT, offer a stark contrast between patient experiences, illuminating both commendable care and alarming neglect within the institution. Many family members express deep dissatisfaction with the standard of care provided to their loved ones during crucial rehabilitation periods. Overall, the facility has garnered a reputation that raises significant concerns about its operational protocols and staff attentiveness.

One recurring theme among reviewers is the inattentiveness of staff, which has been particularly troubling for patients requiring more immediate assistance. Several accounts describe distressing situations where individuals had to wait long periods—sometimes over two hours—before receiving help after pressing their nurse call buttons. Instances of humiliation due to bathroom delays have been highlighted, causing patients distress and degrading their dignity. These incidents reflect a serious lack of sufficient staffing or an organizational failure to respond promptly to urgent needs, raising red flags about the quality of care in this healthcare setting.

While some visitors reported positive interactions with specific staff members—including admissions personnel and respiratory therapists—the negative experiences often overshadow these encounters. Families noted that even during care meetings with professional nurses who expressed concern for their relatives’ well-being, basic information about treatment plans seemed absent or overlooked. For example, in one case, staff were unaware that a patient required specialized dietary considerations or was not returning home after rehabilitation. Such lapses amplify fears regarding care coordination and management within this facility.

Another point of contention is the overall condition of the facility itself. Reviews indicated that Hewitt is an aging establishment with outdated equipment contributing to a less than favorable environment for recovery. Patients suffering from memory issues are reportedly left without vital aids like dry erase boards to help track dates or recognize caregivers' names—further exacerbating their vulnerability when they need assistance most. These physical aspects reflect poorly on the administrative priorities at Hewitt and suggest a misalignment between necessary patient needs and available resources.

Dishearteningly, reports also surfaced regarding lost personal belongings that patients brought with them into the facility—items such as clothing and hygiene products disappearing without explanation from laundry services. This contributes significantly to families' frustrations when combined with inadequate communication channels within the organization; many felt left in confusion without clear points of contact for inquiries about their loved ones’ care or missing items.

Conversely, not all reviews painted such a bleak picture; some families shared positive experiences regarding attentive nursing staff who displayed compassion toward residents over extended periods. Those who visited frequently witnessed genuine connections forming between certain aides and patients. However, it seems that these redeeming qualities exist amidst systemic issues that cannot be ignored based on numerous alarming accounts across various reviews.

In conclusion, while there are glimmers of hope in nurse-patient relationships at Hewitt Rehabilitation and Health Care System, overwhelming evidence points toward inadequate conditions warranting serious scrutiny from both prospective clients and regulatory bodies alike. Parents seeking rehabilitation services for elderly loved ones must exercise caution based on these testimonials —many echo sentiments urging others to thoroughly explore options before entrusting family into this particular healthcare environment.

Restaurants

• Bad Sons Beer Company (1 miles)
• Planet Pizza (1.3 miles)
• McDonald's (1.4 miles)
• Matto (1.5 miles)
• Duchess Drive-In (1.6 miles)
• Wendy's (2 miles)
• Spotted Horse Tavern Shelton (2.9 miles)

Pharmacies

• Rite Aid (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.1 miles)
• Costco Bakery (5.5 miles)
• CVS Pharmacy (5.6 miles)
• Rite Aid (5.8 miles)

Cafes

• Starbucks (3 miles)
• Aunties Cafe (3 miles)
• Starbucks (5.6 miles)
• Panera Bread (5.7 miles)
• Starbucks (5.9 miles)
• Starbucks (6.1 miles)
• Starbucks (6.2 miles)

Physicians

• Medical Imaging Systems (3.2 miles)
• Neurological Specialists PC (3.3 miles)
• Steeves Corrie MD (3.3 miles)
• Associated Neurologists of Southern Connecticut PC (5.8 miles)
• Vicente MD Diaz MBA (6.1 miles)
• Highly Maintained Body Shop (6.9 miles)
• Advanced Radiology Consultants (7.2 miles)

Places of Worship

• St Barbara Greek Orthodox Church (4.8 miles)
• Trinity Episcopal Church (5.7 miles)
• Church Of The Holy Spirit (7.9 miles)

Parks

• Boothe Memorial Park Hawkwatch (5.5 miles)
• Silver Sands State Park (7 miles)
• Twin Brooks Park (7.1 miles)
• Edgewood Park (7.5 miles)

Transportation

• U-Haul Moving & Storage of Orange (5.8 miles)
• Metro North - Milford Train Station (6.5 miles)
• Metro North West Haven Train Station (7.2 miles)

Hospitals

• Milford Hospital Walk In (5.9 miles)
• Milford Campus Bridgeport Hospital (6.8 miles)
• Veterans Affairs CT Healthcare System: West Haven Medical Center (7.1 miles)
• Yale New Haven Hospital Saint Raphael Campus (7.7 miles)