Autumn Lake Healthcare At New Britain

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  • Interior

    A modern office reception area with Autumn Lake Healthcare signage on a marble wall.

  • Outdoors

    A scenic outdoor setting with a wooden gazebo and surrounding greenery.

  • Decor

    A modern lounge area with comfortable seating, decorative accents, and a wall clock.

  • Building

    Exterior view of a hotel with a garden and flagpole in front.

  • Bedroom

    A neatly arranged hospital room featuring a bed, a side table, and a painting on the wall.

  • Windows

    A well-arranged hospital room with a patient bed, chair, and dresser, featuring modern interior design elements.

  • Landscaping

    An outdoor deck area featuring a central table with chairs, surrounded by lush greenery and a gazebo.

  • Lighting

    A well-lit hospital hallway with doors and framed pictures on the walls.

Autumn Lake Healthcare At New Britain

400 Brittany Farms Road, New Britain, CT 06053

For more information about senior living options: (844) 490-3973

4.6 from 100 reviews
5 stars
83
4 stars
8
3 stars
3
2 stars
2
1 stars
4

Skilled Nursing Facility

Overall Review of Autumn Lake Healthcare At New Britain

Pros

  • pro The staff were friendly and accommodating.
  • pro The environment was relaxing and serene.
  • pro The PT and OT programs were great.
  • pro The staff were nice, respectful, and responded quickly to patients' needs.
  • pro The rehab care was excellent, with kind and friendly therapists.
  • pro The facility was clean and well maintained.
  • pro The care team involved patients and readily answered questions from families.
  • pro The Autumn Lake staff provided care, accommodations, services, and hospitality described as great.
  • pro The staff were caring, attentive, and professional.
  • pro The rooms and common areas were clean and bright.
  • pro The front desk and reception staff were friendly and welcoming.
  • pro The therapy teams were praised for their dedication and hospitality.

Cons

  • pro One reviewer described the facility as a horrible place, noting multiple resident falls and nurses not on the same page about care.
  • pro Aids were spread too thin between residents, resulting in insufficient help for those in care.
  • pro Food was reported to be poor and meals sometimes did not match orders.
  • pro Some staff were described as having terrible attitudes and no bedside manners, with overall service described as awful.
  • pro Nurses were not consistently on the same page regarding medications, causing confusion.
  • pro Response times to call bells were occasionally long, leaving family members feeling their loved one was not promptly helped.

Review

Autumn Lake Healthcare emerges in these notes as a place where compassionate care and a calming, patient-centered environment are consistently highlighted. Across numerous reflections, residents, families, and visitors describe a setting that feels peaceful and well-maintained, with a clear emphasis on treating people - patients and their loved ones - with respect and warmth. Several reviews repeatedly call out the atmosphere as "very relaxing" and "peaceful," with clean facilities and a welcoming front desk that helps set a positive tone from the moment someone arrives.

A central thread throughout is the strength of the rehabilitation program, particularly physical therapy and occupational therapy. Many reviewers point to the rehab team as the backbone of a successful stay. One person notes that their continued visits were driven largely by the excellence of the PT and OT programs, while others praise specific therapists and staff members by name - Marcia, Rina, Matt, Kaitlyn, and the broader PT/OT teams - who are described as attentive, skilled, and genuinely invested in patients' progress. In several accounts, families and patients describe feeling heard and supported by therapists who coordinate with the rest of the care team to tailor plans to individual needs. The consistency of this care is echoed by statements such as "I would recommend Autumn Lake to anyone" and "What a GREAT experience!!!" for the rehab staff and overall team.

Another well-anchored element is the care culture itself. Reviewers repeatedly commend the staff for being friendly, courteous, and readily available to answer questions. Instances are cited of nurses and aides who respond quickly to patient needs and a broader sense of teamwork that includes coordination with social workers, nurses, and doctors. Families appreciate the sense that the care team involves the patient and communicates with loved ones, often noting how the staff, including nurses, APRs, and the head nurse, demonstrate genuine care. Several comments describe staff as "very kind," "professional," and "on top of meeting patients' needs," even when the facility is busy. The result, for many, is a sense of trust and reassurance during a vulnerable time.

Cleanliness and ambiance also receive frequent praise. Several reviews mention bright, clean rooms and common areas, a generally tidy environment, and a reception that makes visitors feel acknowledged. The combination of a clean setting and a respectful, welcoming atmosphere contributes to the overall impression of Autumn Lake as a place that strives to preserve dignity and comfort for residents. In at least one reflection, a visitor notes that the environment supported a sense of energy and vitality, which can be important for patients undergoing rehabilitation and recovery.

There are heartfelt testimonials from families who describe specific, memorable moments of care. One extended note thanks the entire staff, with special appreciation for individuals like Marcia, Rina, Matt, Kaitlyn, and a concierge team member, highlighting how their support extended beyond medical care to practical needs and everyday comfort. Another family shares that their father was treated with dignity and respect by the care team, including social work, and that the staff's communicative approach helped them feel connected during a challenging time. These narratives paint a picture of a facility where people remember and celebrate the human touch that accompanies clinical expertise.

Like any large community, the reviews also include constructive or critical observations that remind readers of the real-world challenges of running a health care facility. Several reviewers acknowledge staff shortages at times, noting that aides can be stretched thin and that this can impact response times or consistency of service. A handful of comments point to areas for improvement in communication and coordination, with one report describing a nurse who seemed overwhelmed or unfriendly and another noting frustration with delays when requesting items or assistance. Some reviews address food quality as a weakness, describing meals as poor or inconsistent, and one patient recounts a negative experience with medication administration and miscommunication. A concerning note is also raised about a resident's safety, with a report of multiple falls inside the facility and questions about whether staff were aligned on care plans, illustrating that patient safety remains an area for ongoing attention.

Overall, the collective impression is of an Autumn Lake Healthcare community that is deeply valued for the care and compassion its staff provide. The positive experiences - exemplary rehab services, attentive and respectful staff, a clean and serene environment, and meaningful connections with care teams - stand out prominently. At the same time, the reviews acknowledge real operational pressures, from staffing constraints to occasional service gaps and food quality concerns. Taken together, these perspectives depict a facility that many families trust and recommend for recovery and daily care, while also highlighting opportunities to further enhance consistency, communication, and resident satisfaction across all shifts and departments.

Features

Housing

  • 282 resident community capacity 282 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Bradley International (16 miles away) Bradley International (16 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Autumn Lake Healthcare at New Britain in New Britain, CT is an assisted living community that offers a wide range of amenities and care services to provide residents with a comfortable and fulfilling lifestyle.

For convenience and relaxation, the community features a beauty salon for regular grooming needs, as well as cable or satellite TV for entertainment. Community operated transportation is available to help residents get around, and there is also a computer center for those who want to stay connected.

Meals are served in a spacious dining room with restaurant-style dining, providing delicious and nutritious options. Special dietary restrictions can be accommodated. Additionally, there is a small library for quiet reading time and a gaming room for some leisurely fun.

The community takes pride in maintaining its outdoor spaces such as gardens, offering residents the chance to enjoy nature and fresh air. Housekeeping services ensure that living areas are clean and tidy. Residents also have access to their own private bathrooms.

To promote wellness, Autumn Lake Healthcare at New Britain offers various amenities such as a fitness room and wellness center where residents can engage in physical exercise programs. Wi-Fi/high-speed internet is provided throughout the community for connectivity.

Providing exceptional care services, the community has 24-hour call systems in place to address any emergencies promptly. Trained staff members offer assistance with activities of daily living including bathing, dressing, and transfers. Medication management ensures that residents take their medications correctly. A mental wellness program supports emotional well-being.

Transportation arrangement services are available for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination makes the transition into the community smooth for new residents.

Residents can enjoy an array of activities organized by the concierge services such as fitness programs, planned day trips, resident-run activities, as well as scheduled daily activities.

In terms of nearby amenities, there are 2 cafes, 4 parks, 15 pharmacies, 14 physicians' offices within close proximity, and 20 restaurants to cater to different culinary preferences. There is also a place of worship nearby for spiritual needs, as well as two hospitals in the vicinity for medical emergencies.

Overall, Autumn Lake Healthcare at New Britain offers a comprehensive assisted living community experience with its amenities, care services, and convenient location near various amenities.

Nearby Places of Interest

Restaurants

  • McDonald's (0.4 miles)
  • P.F. Chang's China Bistro (0.8 miles)
  • Chick-Fil-A (3.1 miles)
  • Naples Pizza (3.1 miles)
  • New Park Brewing (3.2 miles)
  • Max Burger (3.4 miles)
  • Restaurant Bricco (3.4 miles)

Physicians

  • Pinnacle Men's Health of Hartford (1.2 miles)
  • Lexington Cardiology Associates (1.7 miles)
  • Vealechristopher, Macgilpin Douglas, Siracojohn, & Harveyrichard, Verrisimo Ana (1.8 miles)
  • UConn Dowling North (2 miles)
  • Consulting Ophthalmologists (2 miles)
  • Umashanker Devika MD - Tallwood Men's Health (2 miles)
  • Jonathan Schreiber (2 miles)

Parks

  • Stanley Quarter Park (1.2 miles)
  • Wolcott Park (2 miles)
  • Mill Pond Park (2.4 miles)
  • Fernridge Park (3.7 miles)
  • Elizabeth Park (5.1 miles)
  • Maxwell Park (5.2 miles)
  • Satan's Kingdom State Recreation Area (5.8 miles)

Hospitals

  • Newington Veterans Hospital (1.9 miles)
  • The Hospital of Central Connecticut Cancer Center (3.8 miles)
  • Infectious Disease Division (5.3 miles)
  • St Francis Hospital (5.5 miles)

Pharmacies

  • CVS Pharmacy (2.4 miles)
  • Walgreens (2.4 miles)
  • CVS Pharmacy (2.7 miles)
  • CVS Pharmacy (2.9 miles)
  • CVS Pharmacy (3 miles)
  • Walgreens (3.1 miles)
  • CVS Pharmacy (3.3 miles)

Cafes

  • Starbucks (3.5 miles)
  • Starbucks (4.8 miles)
  • Starbucks (5.1 miles)
  • Provision State Coffee (5.5 miles)
  • Panera Bread (6 miles)
  • Blue State Coffee (6.1 miles)

Places of Worship

  • Universalist Church of West Hartford (4.1 miles)
  • Emanuel Synagogue (6.1 miles)

Transportation

  • Amtrak (5.4 miles)
  • Union Station (5.9 miles)

Theaters

  • Picture Show at Berlin (6 miles)

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