Wadsworth Glen Health Care Center

Pros

• The physical therapy at Wadsworth Glen Health Care Center was noted to be excellent, providing valuable rehabilitation support.
• Several nurses at the facility were recognized as very good, contributing positively to the care experience.
• The cleanliness of the facility was appreciated, with a fresh environment that did not have the unpleasant odors common in some nursing homes.
• One individual learned valuable insights about elderly care and how the system operates through their experiences with relatives in nursing facilities.
• An aunt currently residing in a nursing home is reported to be doing well, indicating a positive experience for her and her family at this time.

Cons

• Many staff members at the facility are perceived as incompetent and undereducated, leading to concerns about the quality of care provided.
• There appears to be a lack of qualified nursing staff on-site, with reports of no RN or MD being present during patients' stays.
• The food is consistently described as poor quality, often cold and incorrect compared to what was ordered, which diminishes the overall experience for residents.
• Some aides have reportedly caused harm to patients due to rough handling, resulting in unnecessary pain and discomfort.
• The facility has been criticized for dismissing vital information provided by family members, which can lead to serious consequences for residents’ health.
• Communication with families is viewed as ineffective, especially during difficult times when they are unable to visit their loved ones.
• The social worker's role has been deemed ineffective, leading family members to feel they must intervene in care arrangements themselves.
• There are complaints regarding long wait times for assistance when patients call for help, highlighting understaffing issues within the facility.
• Instances of physical harm have occurred, such as patients being dropped and experiencing injuries that led to further complications like cellulitis.
• Overall dissatisfaction is echoed across multiple reviews, indicating a general consensus that the facility does not meet expectations for quality care and support for residents.

Review

In recent reviews of skilled nursing rehabilitation facilities, particularly Wadsworth Glen Health Care Center, numerous patients and their families have expressed their profound dissatisfaction with the level of care and services provided. One individual who spent a month in 2024 at this facility reported an alarming lack of competent staff, claiming that there was no registered nurse (RN) on site during their stay and certainly no physician available for medical oversight. Instead, those providing care were described as undereducated and poorly equipped to handle the needs of residents. The reliance on external agencies for appropriately trained personnel had significantly diminished the quality of care expected in such facilities, leaving many patients feeling vulnerable and neglected.

The complaints extended beyond mere staffing issues to include severe inadequacies in food service. Multiple reviewers highlighted how the meals served were often subpar—frequently cold, canned, or entirely different from what had been ordered. One patient recounted their struggles with complicated dietary requirements being ignored, leading to a frustrating experience when basic nutrition was not met. This lack of attention to dietary needs compounded feelings of neglect in an environment where residents are already vulnerable due to health challenges.

Incidents involving direct patient care raised further alarms about safety and staff competency. A reviewer shared a traumatic experience where a Certified Nursing Assistant (CNA) was removed from their care due to excessive force that resulted in extreme pain. Another family recounted how their grandmother experienced serious medical neglect; crucial information relayed by family members regarding her condition was dismissed multiple times until she suffered two seizures that necessitated hospital intervention. Such examples raise significant concerns about the training and attentiveness of caregivers, as these situations could potentially exacerbate existing health issues rather than alleviate them.

Furthermore, communication between staff and family members appeared severely lacking across several accounts. Families felt that meetings designed for updates were ineffective and lacked substance, particularly during challenging times like the COVID-19 pandemic when emotional support was most needed. Critics pointed out that social workers seemed overwhelmed or unhelpful—a sentiment echoed by another family who expressed frustration over having to coordinate transportation for a loved one while simultaneously being left feeling isolated from any genuine support from the facility.

Despite some positive remarks regarding specific aspects of care such as physical therapy services—which were praised—overall impressions remained negative due to chronic understaffing issues. Patients reported waiting long periods for assistance with basic needs like using the restroom, reflecting a systemic problem affecting daily operations within the nursing home environment. Instances where residents sustained injuries due to negligence further fueled dissatisfaction; one patient suffered cellulitis after being dropped by staff during routine transfers.

Lastly, these cumulative experiences have led families expressing despair about their loved ones' well-being while residing at Wadsworth Glen Health Care Center and similar facilities. Many feel powerless amid poor decision-making by those holding power of attorney or case management so that convenience takes precedence over quality care for elderly individuals who deserve compassion and dignity during vulnerable times in their lives. Despite discovering distressing realities about eldercare systems through these experiences—and even finding some success stories elsewhere—the overall consensus remains clear: reform is necessary to ensure all elderly individuals receive adequate support tailored to meet both their physical health requirements and emotional needs during an already difficult phase of life.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.2 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• Walgreens (2.3 miles)
• Walgreens (3.3 miles)
• The Stop & Shop Supermarket Company (3.3 miles)

Restaurants

• Athenian Diner Restaurant (0.3 miles)
• McDonald's (0.4 miles)
• Neil's Donuts (1.3 miles)
• Celtic Cavern (1.5 miles)
• McDonald's (3.3 miles)
• Joe's Filling Station (3.3 miles)
• Chicago Sam's (3.6 miles)

Cafes

• Starbucks (0.3 miles)
• Perkatory Coffee Roasters (1.4 miles)
• Starbucks (4 miles)
• Starbucks (6.4 miles)
• Starbucks (7.2 miles)
• Provision State Coffee (7.2 miles)
• Starbucks (8.6 miles)

Physicians

• Radiologic Associates (1.4 miles)
• Community Health Center (1.4 miles)
• Community Health Center of Middletown (1.4 miles)
• Open Mri of Middletown (1.5 miles)
• Middlesex Family Practice (2.5 miles)
• Middlesex Medical (2.9 miles)
• Middlesex Health Primary Care - Middletown (2.9 miles)

Hospitals

• Connecticut Valley Hospital (2.3 miles)
• Middlesex Hospital Cancer Center (3 miles)
• Riverview Children's Hospital (3.2 miles)
• Family Birthing Center (6.5 miles)
• MidState Medical Center (6.5 miles)

Parks

• Sage Park (5.1 miles)
• Washington Park (5.6 miles)
• Maxwell Park (8 miles)
• Hubbard Park (8.1 miles)

Theaters

• Picture Show at Berlin (6.3 miles)

Transportation

• Amtrak (7.3 miles)