Chelsea Place Care Center in Hartford, CT

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  • Interior

    A cozy dining area with neatly arranged tables and chairs, decorated with floral centerpieces.

  • Decor

    A well-lit dining room with tables covered in blue tablecloths and green chairs, set beside large windows.

  • Living Room

    A cozy living room with vintage furniture, a television, and decorative plants by the window.

  • Building

    A residential building surrounded by trees and well-maintained landscaping.

  • Architecture

    A multi-story building surrounded by trees and well-maintained landscaping.

  • Bedroom

    A tidy hospital room with a single bed, chair, and window with curtains.

  • Trees

    A parking lot filled with cars surrounded by trees and greenery under a partially cloudy sky.

  • Windows

    A colorful, well-decorated bedroom with twin beds and ample natural light.

  • Landscaping

    A four-story building surrounded by trees and landscaping with a car parked in front.

  • Kitchen

    A bright kitchen featuring white cabinets, modern appliances, and a clean countertop.

  • Lighting

    A bright and spacious lobby area with a reception desk, comfortable seating, and elegant lighting.

  • Entrance

    An exterior view of a building entrance with a glass door, surrounded by brick walls and landscaping.

  • Fireplace

    A cozy lobby area with chairs, a table, and a decorative fireplace.

  • Exercise Equipment

    A spacious rehabilitation center featuring various exercise and therapy equipment.

Chelsea Place Care Center in Hartford, CT

Information last verified:

25 Lorraine Street, Hartford, CT 06105

For more information about senior living options: (844) 490-3973

1.7 from 59 reviews
5 stars
8
4 stars
2
3 stars
2
2 stars
1
1 stars
46

Overall Review of Chelsea Place Care Center

Pros

  • pro The nursing and administrative staff are professional, kind, stern, and caring in every interaction.
  • pro The facility is described as pretty clean, with residents reported to be in good spirits and well cared for.
  • pro Nurses on 4A, including Jennifer and Antonia, are praised as outstanding.
  • pro There have been noticeable improvements since prior complaints, with cleaner rooms and better responsiveness.
  • pro The staff are doing their best for the population they serve, demonstrating dedication and care.
  • pro Some reviewers describe Chelsea Place as awesome.

Cons

  • pro The reviewers describe Chelsea Place as the absolute worst care facility their family has ever experienced.
  • pro They allege that residents are abused and neglected by staff physically, emotionally, and mentally.
  • pro They claim staff dehumanize residents and harm them in unimaginable ways, destroying families.
  • pro They advise others not to recommend the facility or to avoid staying there.
  • pro Front desk and reception staff are described as rude and unprofessional.
  • pro There is a pervasive lack of communication with families, with updates frequently absent.
  • pro The facility is described as filthy and unsanitary, with mice, roaches, urine odors, and broken toilets.
  • pro Medications are mishandled or delayed, resulting in preventable harm to residents and some deaths.
  • pro The place should be shut down or investigated by health authorities due to neglect and abuse.
  • pro Dementia and other residents are reported to be abused, including inappropriate touching, restraints, and denial of basic needs like water and restroom access.

Review

Chelsea Place Care Center in Hartford, CT is best suited for families facing no-good-options scenarios where immediate placement is unavoidable and lifelong vigilance will accompany the decision. In practice, this means choosing it only when other facilities are not available or affordable and the family is prepared to visit frequently, advocate relentlessly, and be ready to relocate at the first sign of trouble. It is not a neutral choice; it is a last-resort option that demands a hands-on, aggressive oversight plan from day one.

Those weighing alternatives should heed the obvious: if a loved one requires reliable medical oversight, consistent communication, timely medication administration, or specialized dementia or behavioral care, this community should not be your first stop. Families who cannot schedule regular visits, rely on transparent updates, or expect predictable, professional responsiveness should consider other facilities with stronger track records and demonstrable quality controls. This is particularly true for anyone managing diabetes, wounds, or end-of-life planning, where even small lapses can have serious consequences.

The few positive notes that surface in discussions, occasional kindness from certain nurses, rooms that are clean at times, and reception staff who perform adequately on a given day, do not balance the overwhelming body of concerns. The most persistent themes allege rampant neglect and mistreatment: delayed or missed medications, insufficient communication with families, and a pattern of unsafe or unsanitary conditions. Multiple accounts describe residents’ rooms and hallways that feel unclean, with complaints about odors, lingering trash, and infrequent linen changes. When problems surface, the responses from staff and administration are described as slow, inconsistent, or dismissive, undermining trust in the care environment.

Crucially, safety and quality concerns extend beyond irritated feelings to serious outcomes. There are firsthand reports of hospitalizations following neglect, deprivations in hydration and nourishment, and even a heartbreaking account of a relative who died after what family members viewed as delayed escalation to emergency care. Complaints include missed or delayed treatments, mismanaged medications, and failed adherence to doctors’ orders. The clinical risk is compounded by allegations of abuse of residents, inappropriate handling, and a lack of basic respect for patient rights. The pattern across reviews is not isolated incidents but a systemic struggle with basic caregiving standards, which elevates risk far beyond what families should tolerate.

For decision-making, the practical path is clear. Before committing, seek out current state inspection reports, request to review recent corrective action plans, and speak with multiple residents and conservators to gauge consistency over time. Insist on concrete evidence of medication administration practices, wound care protocols, nutrition plans, and activity or PT/OT services. Observe a meal service and ask for a diabetic-friendly menu option if applicable; verify the presence of a registered nurse on each shift and the availability of emergency transfer procedures. If possible, arrange a trial period with a documented plan for escalation and a clear exit strategy. If these assurances cannot be provided, the prudent move is to keep searching.

Ultimately, the verdict is firm: Chelsea Place Care Center should be approached with extreme caution and generally avoided as a long-term solution. It remains a facility families consider only when other options are exhausted, and even then only with a robust, ongoing oversight framework and a ready plan to relocate if care quality deteriorates. For most seniors who require dependable, compassionate care, this is not the right match. The recommended course is to pursue other facilities with proven safety records, transparent communication, and demonstrable commitment to resident dignity and medical accuracy. The difference between acceptable oversight and unacceptable risk is stark here, and families deserve far more reassurance before entrusting a loved one to this environment.

Features

Housing

  • 234 resident community capacity 234 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Bradley International (12 miles away) Bradley International (12 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Chelsea Place Care Center in Hartford, CT is a top-notch assisted living community that offers an array of amenities and care services to ensure the comfort and well-being of its residents.

Our residents can enjoy the convenience of a beauty salon, where they can get pampered and maintain their desired appearance. They can also relax in our fully furnished apartments, complete with cable or satellite TV for their entertainment needs. Community operated transportation is available for outings and appointments, making it easy for residents to stay active and engaged with the outside world.

For those who want to keep up with technology, our computer center provides access to Wi-Fi/high-speed internet. Our dining room offers restaurant-style dining where residents can savor delicious meals prepared by our skilled staff, catering to any special dietary restrictions they may have. In addition, we have a small library where residents can indulge in a good book and a gaming room where they can have fun with friends.

We prioritize the health and well-being of our residents by providing 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also ensures proper medication management for those who require it. We offer diabetes diet options as well as meal preparation services.

At Chelsea Place Care Center, mental wellness is equally important. We have a mental wellness program in place to support the emotional and psychological needs of our residents. Additionally, we arrange transportation to doctors' appointments for regular check-ups and medical care.

Our community encourages an active lifestyle through fitness programs and scheduled daily activities. Residents can participate in resident-run activities or join planned day trips organized by our concierge services team.

With several cafes, parks, pharmacies, physicians' offices, restaurants nearby, as well as places of worship and hospitals close by – there are numerous opportunities for residents to explore the local community while still feeling secure in their new home.

Come experience Chelsea Place Care Center's exceptional services and warm atmosphere where residents can enjoy their golden years with peace of mind.

Nearby Places of Interest

Physicians

  • SHE Medical (0.1 miles)
  • Woodland Women's Health Associates (0.2 miles)
  • Medical Oncology and Blood Disorders (0.3 miles)
  • Hartford Orthopedic Surgeons (0.5 miles)
  • Woodland Anesthesiology Associates PC (0.6 miles)
  • Village For Families & Children (1.3 miles)
  • Uconn Health Partners (1.4 miles)

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (0.6 miles)
  • CVS Pharmacy (0.7 miles)
  • Walgreens (1.4 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (2 miles)
  • CVS Pharmacy (2.2 miles)

Hospitals

  • St Francis Hospital (0.6 miles)
  • Infectious Disease Division (1.6 miles)
  • Newington Veterans Hospital (4.7 miles)

Restaurants

  • Spigot Cafe (0.7 miles)
  • Red Rock Tavern (1 miles)
  • El Mercado (1.1 miles)
  • McDonald's (1.8 miles)
  • Artisan (1.8 miles)
  • The Capital Grille (1.9 miles)
  • Max's Oyster Bar (1.9 miles)

Parks

  • Elizabeth Park (0.9 miles)
  • Bushnell Park (1.4 miles)
  • Satan's Kingdom State Recreation Area (1.5 miles)
  • Fernridge Park (2.4 miles)
  • Wolcott Park (3 miles)
  • Mill Pond Park (5.2 miles)
  • Stanley Quarter Park (6.1 miles)

Transportation

  • Union Station (1.3 miles)
  • Pratt & Whitney (3.6 miles)

Cafes

  • Blue State Coffee (1.7 miles)
  • Starbucks (2.1 miles)
  • Starbucks (2.4 miles)
  • Rebel Dog Coffee Co. EAST HARTFORD (3.8 miles)
  • Panera Bread (5.8 miles)

Places of Worship

  • Universalist Church of West Hartford (1.8 miles)
  • Jehovah's Witnesses (2.5 miles)
  • Emanuel Synagogue (2.6 miles)
  • Jehovah's Witnesses (5.4 miles)

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