Riverwalk Post Acute And Rehabilitation
Save1610 Scranton Avenue, Pueblo, CO 81004
For more information about senior living options: (844) 490-3973
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Experiences at this facility run the gamut from heartfelt praise to grave warnings, creating a complex picture for anyone considering it. A cluster of reviews describes staff who are clearly caring, compassionate, and skilled in rehabilitation and daily care, while other accounts raise serious concerns about communication, safety, and the handling of personal belongings. Taken together, they suggest a place that can feel like a lifeline for some residents, yet can fall short in critical moments for families who are hoping for timely updates, respect, and protection.
A particularly distressing thread concerns end-of-life communication and the handling of a loved one's affairs. One reviewer recounted that their mother was in the facility until January 11, 2021, and they received no calls from doctors or nurses updating them on her condition. The family could not visit due to COVID restrictions, which intensified the sense of isolation and uncertainty. After the mother's passing, when the family retrieved belongings, they found several items missing, including her cell phone that was on the family plan, and a Christmas pajama set. There is even a troubling allegation that the last time the phone was used was in Puerto Rico by someone the family did not recognize, and that the mother did not know anyone there. The reviewer notes a lack of clarity about whether certain items were brought to the mother or ever delivered to her, contributing to a perception that communication and accountability were lacking at a vulnerable time.
Beyond those specifics, another broad sentiment runs counter to glossy online portrayals. A reviewer bluntly cautions that the facility is "not the best place" and describes a mismatch between what the site's pictures imply and the real surroundings. They also mention safety concerns, reporting that their father heard gunshots multiple times, which understandably unsettled them and casts a shadow over the perceived safety of the environment. These points paint a picture of a place that, for some families, may feel distant from their expectations of a calm, secure setting, especially when family members cannot be physically present.
Yet the stories of care and competence are not absent. Several members of staff are praised for their warmth and professionalism. One review highlights "very caring, big-hearted, and well-educated" staff, while another notes that the nurses are nice and listen to residents, emphasizing that staff members do care about the people they serve. There is also mention of positive experiences with rehabilitation: a person recovering from a difficult knee replacement describes staff as understanding and comforting, and departing with a sense that the care exceeded expectations. A separate account echoes effectiveness in rehabilitation and the emotional weight of leaving a facility that had provided substantial support.
The environment itself receives mixed notes. Some reviewers describe modest but spacious rooms, with therapists and other professionals performing well, and overall favorable impressions of the care team. There are comments about the physical layout and activity opportunities, such as easy, flat walking routes and accessible stops for meals or breaks during a walk, which appear to offer a sense of routine and engagement. There is praise for therapy services and the general medical support, reinforcing that for many residents the day-to-day care can be solid and compassionate, especially for those seeking rehab or a restart after illness or injury.
However, the darker side of the reviews cannot be ignored. One powerful and explicit accusation centers on elder abuse, alleging a rising problem at the facility. The reviewer describes a specific incident involving a certified nursing assistant and asserts that alarms from a patient went unanswered repeatedly, labeling the situation as unacceptable and unworthy of trust. They go so far as to say the facility does not deserve even a single star and urge others not to send their loved ones there. This stark indictment introduces a serious safety and ethical dimension to any consideration of the facility, signaling that for some families the confidence in the quality of care has been deeply undermined.
Taken together, these voices present a facility that can offer meaningful care and genuine human warmth, particularly in rehabilitation and daily support, while also raising red flags about transparency, safety, and accountability. Families who rely on the facility for end-of-life care, timely communication, and protection of personal belongings may find cause for serious concern in some reviews, especially given the COVID-era limitations on in-person visitation. At the same time, other families report positive experiences with dedicated staff, successful rehabilitation outcomes, and a generally caring environment. Prospective families should approach with careful, specific questions about end-of-life communication protocols, belongings safeguarding, incident reporting, and ongoing safety measures, and should seek to visit or appoint a trusted contact to stay connected with the facility during difficult times.
Riverwalk Post Acute And Rehabilitation is an assisted living community located in Pueblo, CO. Our community offers a wide range of amenities to ensure that our residents enjoy a comfortable and fulfilling lifestyle. Residents can take advantage of the beauty salon for their grooming needs or relax in their fully furnished accommodations while enjoying cable or satellite TV.
We provide community-operated transportation to enable residents to explore the surrounding area conveniently. Our computer center allows residents to stay connected with loved ones, while Wi-Fi/high-speed internet ensures seamless access to the online world. Our dining room offers restaurant-style meals prepared by our experienced staff, and special dietary restrictions can be accommodated.
Residents have various opportunities for recreation and leisure activities at Riverwalk. They can engage in physical fitness activities in our fitness room or participate in resident-run activities organized within the community. Planned day trips and scheduled daily activities offer further options for entertainment.
The proximity of cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals makes it easy for residents to access essential services and enjoy recreational outings.
In terms of care services, we prioritize the wellbeing of our residents with around-the-clock call systems and supervision provided by our dedicated staff. Assistance with daily living tasks such as bathing, dressing, and transfers is readily available. For those with specific dietary needs like diabetes diet or special restrictions, our team ensures appropriate meal preparation and service. Medication management is also available to guarantee that residents receive proper healthcare support.
Our mental wellness program strives to maintain emotional wellbeing among our residents through various interventions designed by professionals. We also arrange non-medical transportation for appointments outside the community when needed.
At Riverwalk Post Acute And Rehabilitation, we aim to provide a safe and enriching environment where seniors can thrive physically, mentally, and socially while accessing necessary care services.
Riverwalk Post Acute And Rehabilitation is located at 1610 Scranton Avenue, Pueblo, CO 81004 in Pueblo County, Colorado
Riverwalk Post Acute And Rehabilitation on seniors.fyi includes 16 photos including images showing interior, building, outdoors, living room, decor, architecture, exercise equipment, fireplace, and more.
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