151 East 3Rd Street, Palisade, CO 81526
For more information about senior living options: (866) 208-4318
Overall Review of Palisades Living Center
Pros
The nurses and CNAs are pretty good. - The direct nurses and aides were sweet to the mother.
- The staff is pretty good overall.
- The mother says the food is good and it looked good when served.
- The facility is older, but it’s always clean.
- There are activities for residents, and there are opportunities to participate.
Cons
The reviewer states it is impossible to reach staff unless you have titles behind your name.- The reviewer says Katelyn would not return their calls regarding paperwork, calling it pure negligence.
- The reviewer notes Jolene repeatedly did not return messages.
- They claim staff totally lost some of the mother’s belongings, with days of missed callbacks.
- The administrative staff is described as uncommunicative.
- The upper management is described as horrible and should be fired.
- The food is described as horrible and everything as institutional/processed.
- The building is old with uncontrollable heat and loud water hammering sounds.
- The reviewer laments not being told about a parent’s decline in time to say goodbye.
- Medication was not brought on the first day and, when it was, it was wrong.
- The billing department never returned calls, and there were unclear or past-due charges without proper invoices.
- There is a smell of urine in some rooms, attributed to possible low staff.
Review
Palisades Living Center is best suited for seniors who need steady, hands-on daily care and for families willing to actively coordinate logistics and paperwork. The facility proves most compatible when the resident relies on dependable nursing and CNA support, and when there is a available family or POA willing to oversee communications and care planning. It is not a fit for those who expect a modern build, pristine dining, and perfectly seamless administrative responsiveness, nor for anyone who wants a hands-off experience with top-tier overhead management.
Those weighing alternatives should note that this community may fall short for families prioritizing flawless administrative accountability, crystal-clear billing, and proactive discharge or rehab planning. If a resident’s welfare depends on consistently rapid responses from the front office, meticulous recordkeeping, or a facility with a newer aesthetic and more refined dining program, other options are likely to serve better. Rehab navigation and billing transparency in particular emerge as areas where more polished facilities can outperform Palisades.
The main positives center on the direct care team. Reviewers repeatedly highlight that the nurses and CNAs are kind and genuinely attentive to residents’ day-to-day needs, and that the care delivered is solid despite staffing pressures. The environment, while aged, is described as clean, with residents looked after rather than neglected. Some families report tangible improvements in their loved ones’ appearance and mood, suggesting consistent personal attention where staff aren’t overwhelmed. Food, while not uniformly celebrated, is frequently deemed acceptable and sometimes good, and there are activities offered for residents who wish to participate.
However, the cons carry significant weight and do not disappear merely because direct care is dependable. Administrative communication stands out as a chronic weakness: calls from families, including power-of-attorney representatives, are not consistently returned, and crucial information can be misdirected or neglected. Belongings go missing and are hard to recover, with ongoing frustration over how items are located or tracked. Medication handling and billing also surface as recurring trouble spots, with reports of delays, inaccuracies, and difficult-to-get-in-touch-with billing staff. These patterns undercut trust and complicate coordination of care, particularly for residents who require close, ongoing oversight.
Facilities in Palisades’ class often carry older infrastructure and related downsides, and Palisades is no exception. The building’s age translates into noticeable mechanical and environmental irritants: heat control can be inconsistent, with loud water-hammer noises from baseboard heating disrupting sleep, and odors such as urine occasionally lingering in common spaces or entryways when staffing is thin. Cleanliness in common areas and room turnover is described as variable, with some days showing prompt sheet changes and others not. The combination of an older campus and uneven housekeeping amplifies caution for families who demand a consistent, serene living environment.
In the end, Palisades Living Center appears best positioned for families who can tolerate administrative friction in exchange for reliable frontline care and a predictable, if imperfect, daily routine. It can work well for residents who are relatively independent in many activities but still require steady nursing support, and for those who are prepared to supervise care actively and manage logistics. For anyone needing flawless administrative transparency, modern amenities, or a consistently quiet, restaurant-quality dining experience, alternatives should be explored. Before deciding, demand a candid, written care plan, insist on direct points of contact for day-to-day issues, and request concrete timelines for medication, billing, and itemized incident follow-ups. A trial period and a tour focused on actual care delivery, meal quality, and staff responsiveness will reveal whether the offset between strong direct care and fragile administration justifies the fit.
88 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Walker (10 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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