Overall Review of Lemay Avenue Health And Rehabilitation Facility
common
21 reviews mention this
Staff support is a common theme
Residents and families repeatedly describe staff who feel genuinely caring and attentive.
Across many reviews, residents and family members say staff members were kind, respectful, and engaged in daily care, from nurses and CNAs to therapists, caseworkers, and support staff. Several reviewers describe frequent encouragement with comfort and activities, and others single out coordinated help during rehab and care transitions. A smaller group of reviews raises concerns about staff responsiveness, with some describing delays in answering call lights or getting help, as well as complaints about certain shifts.
common
5 reviews mention this
Meals get both praise and criticism
Dining stands out, with residents describing good meals while a few note food quality problems.
Some reviewers mention good food, including a positive focus on the dining room and specific items they enjoyed. Others describe how meals and diet needs were handled for residents during their stay. At the same time, a couple of reviews say the food was not all that great or that dietary menus needed improvement, even while they acknowledge changes underway.
differentiator
7 reviews mention this
Therapy helps residents regain ground
Physical and occupational therapy are frequently credited with helping residents make progress during rehab.
Multiple reviews describe therapy teams as a bright spot, including examples of rehab progress after serious injuries or illness. Several families specifically mention improvements tied to PT and OT, and one review says the PT team helped bring a parent back from a mental and physical low point. A few reviews still praise the therapists even while questioning broader medical oversight, which suggests the therapy experience is a consistent strength.
common
6 reviews mention this
The facility feels clean and welcoming
Many reviewers describe the building as clean, bright, and home-like rather than overly institutional.
Several reviews describe the facility as clean and well-kept, with bright, inviting spaces and room setups that feel comfortable for residents. Families also mention the look and feel of common areas like the dining room, and a few point to outdoor space and decorations that helped create a less hospital-like experience. A minority of reviews focus less on appearance and more on care concerns, but cleanliness and presentation still show up often in the positive accounts.
caveat
4 reviews mention this
Medical oversight and testing feel inconsistent
Some residents and families say medical care, testing, and follow-through were delayed or insufficient.
Several negative reviews describe problems with timely medical evaluation, including when residents reported not feeling well and did not receive tests or treatment promptly. A few reviewers also describe delayed medication or delayed reporting and follow-up after illness concerns, including one account that led to an emergency visit. Even when therapy was praised, these reviews describe gaps in medical oversight and the need for families to stay closely involved.
caveat
4 reviews mention this
Staffing and response times draw complaints
Some reviews report slow response times and staffing pressures, especially around direct-care needs.
A few reviewers say CNAs and direct-care coverage could be understaffed, with call light response taking longer than expected and check-ins delayed. Others describe situations like needing help but not getting it, or concerns about nighttime shift behavior and courtesy. One review also describes missed transportation timing, reinforcing the idea that families may need to actively monitor schedules and urgent needs.
common
2 reviews mention this
Dementia experience gets specific praise
Some families report especially positive experiences for residents living with dementia.
Two reviews specifically mention dementia, describing residents who seemed happier and more cared for during their stay. One family says their husband would remain long-term because the care felt extraordinary, while another describes the facility as taking wonderful care of a grandmother with dementia. These accounts are positive, but they are limited in number compared with broader feedback about staff and therapy.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
130 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Warm, supportive environment with attentive staff
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