Western Hills Health Care Center

Pros

• The staff at Western Hills is wonderful, professional, friendly, and helpful.
• Many found the care provided at Western Hills to be exceptional and commendable.
• Previous residents noted that the majority of the staff treated them with care and respect during their stay.
• There is an open-door policy at Western Hills, which fosters good communication between staff and residents/families.
• The community accepts Medicaid, making it accessible for a variety of residents.
• Residents enjoyed a generally positive experience with stable and well-treated staff.
• One reviewer emphasized the importance of being proactive in communication to ensure proper care.

Cons

• The staff at this center is described as cold-hearted, inconsiderate, and lacking empathy for residents and their families.
• There is a strong warning against placing loved ones in this facility due to poor treatment.
• One reviewer experienced significant issues with a P.A. and night LPN, who ignored calls for help during a severe infection.
• Another review mentions that the community did not seem very active, implying a lack of engaging activities for residents.
• Feedback indicates that while some staff were friendly, overall experiences may vary greatly and can be negative.

Review

The reviews regarding the Western Hills rehabilitation and long-term care facility present a mixed bag of testimonials, reflecting a wide range of experiences from various individuals and families. On one hand, there are deeply distressing accounts suggesting severe dissatisfaction with the treatment received by some residents and their loved ones. One reviewer expressed palpable anger and frustration, describing the staff as "cold-hearted" and "inconsiderate," claiming that they displayed no empathy or sympathy for both the resident they cared about and their family. This reviewer issued a stern warning to others, urging them not to place their loved ones in this center, which highlights a significant disconnect between patient care expectations and actual experiences at the facility.

Conversely, another review offers a more positive perspective based on personal experience from 2016 when the individual spent time at Western Hills for rehabilitation followed by long-term care. Despite encountering challenges—such as being ignored by one physician assistant (P.A.) and a night licensed practical nurse (LPN)—the majority of staff members were described as caring and attentive. The review mentions that once the patient bypassed those unresponsive staff members, they received necessary medical attention for a severe infection. This contrasts starkly with the negative sentiment expressed previously, showcasing that experiences can vary widely within the same facility depending on specific interactions with different personnel.

Moreover, this positive reviewer emphasized an important aspect of care: communication. They noted that being proactive in addressing one's needs was crucial for receiving appropriate treatment during their stay at Western Hills. Additionally, leadership within the facility—specifically mentioning an administrator who maintained an open-door policy—contributed to a supportive environment where employees felt secure and stable in their roles. This stability amongst staff was cited as indicative of how well they were likely treated themselves.

Further reinforcing these positive impressions, multiple reviewers praised Western Hills' staff as friendly, professional, and helpful after recent visits by family members who required care services. One person shared that their mother spent 26 days at Western Hills with exemplary feedback about her treatment during that time; such testimonials serve to highlight moments where families found comfort in knowing their loved ones were well taken care of. These experiences reflect instances of competence in caregiving surrounded by warmth which resonates positively among those who have had recent encounters.

Despite some adverse remarks regarding overall activity levels within the community itself—a point noted by yet another reviewer who found it lacking vibrancy—the friendliness of staff was consistently acknowledged across multiple reviews. While they noted aspects like average food quality and cost considerations—including acceptance of Medicaid—the overarching theme remained focused on interpersonal relationships formed between caregivers and residents.

In conclusion, while there are cautionary tales regarding patient care lapses at Western Hills—pointing to potential areas for improvement—the narrative also captures significantly favorable experiences highlighting compassionate caregiving from most staff members. Such contrasting opinions underscore how individual experiences can drastically differ based on various factors including specific personnel interactions or perceived responsiveness to issues raised during residents’ stays. As prospective families consider placement options for their loved ones in facilities like Western Hills, understanding both sides will be integral for making informed decisions tailored to unique needs.

Physicians

• Rocky Mountain Primary Care (0.3 miles)
• Cornerstone Orthopaedics & Sports Medicine (1.6 miles)
• SCL Health Heart & Vascular Institute - Wheat Ridge (1.7 miles)
• Kids First Pediatrics (1.8 miles)
• Native Roots Dispensary (1.8 miles)
• Kaiser Permanente Lakewood Medical Offices (2.1 miles)
• Dr Bassow (2.2 miles)

Pharmacies

• Grifols (0.3 miles)
• Walgreens (1.1 miles)
• Lutheran Outpatient Pharmacy (1.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• McDonald's (1 miles)
• Clancy's Irish Pub (2.1 miles)
• In-N-Out Burger (2.1 miles)
• Tstreet Roadhouse (2.5 miles)
• Westrail Tap & Grill (3.1 miles)
• The Pasty Republic (3.3 miles)
• BookBar (3.4 miles)

Parks

• Crown Hill Open Space Park (1.1 miles)
• Citizens Park (2 miles)
• Sloan's Lake Park (2.1 miles)
• Panorama Park (2.3 miles)
• Fairmount Park (3.2 miles)
• César Chávez Park (3.3 miles)
• Berkeley Park (3.3 miles)

Cafes

• Dutch Bros Coffee (1.1 miles)
• Starbucks (2.1 miles)
• The Bardo Coffee House (2.4 miles)
• Dutch Bros Coffee (2.9 miles)
• The Radiator (4.8 miles)
• Huckleberry Roasters (5.1 miles)

Hospitals

• Scl Health - Front Range (1.7 miles)
• Exempla Lutheran Medical Center (1.8 miles)
• St Anthonys Medical Plaza 2 (2.8 miles)
• Webb Center for Primary Care (5.4 miles)

Theaters

• Alamo Drafthouse Denver (2.6 miles)
• Regal UA Denver Pavilions 4DX & RPX (5.4 miles)

Places of Worship

• Wat Buddhawararam (4.3 miles)
• Church of Jesus Christ of Latter Day Saints (4.7 miles)