Overall Review of ProMedica Lakewood
caveat
5 reviews mention this
Call buttons aren’t answered
Some residents describe long waits or missed responses when they request help.
Several reviews say staff were not timely in responding to call buttons, including one account of a 40-minute delay. Others describe call button and restroom assistance as inconsistent, with families reporting they had to step in to get help. A few reviews also mention safety concerns tied to these delays during the overnight period.
caveat
5 reviews mention this
Hygiene and showers fell short
Hygiene concerns come up, including missed showers and soiled clothing.
Multiple reviewers report their loved ones went too long without showers or proper bathing. Some describe patients left in soiled clothing or with hygiene needs not addressed as expected. There are also accounts of laundry or clothing issues compounding cleanliness concerns during a stay.
caveat
4 reviews mention this
Medication handling is questioned
Some reviews raise serious concerns about medication timing and accuracy.
A few reviewers say medications were forgotten or delivered at the wrong time, including accounts where doses were given prematurely or not administered as ordered. One resident/visitor describes medications being missing or only partially administered, with improvements taking repeated prompting. Another review describes a failure to connect medication needs quickly enough to avoid worsening outcomes.
caveat
3 reviews mention this
Diet orders and meal accuracy vary
Meal accuracy and dietary preferences are inconsistent in some reviews.
Some reviews describe problems getting what was ordered, including examples of meals served despite a stated item being unavailable. Others mention that dietary restrictions were not followed, such as gluten-free requests not matching meal trays. A reviewer also describes staff not consistently delivering requested food items.
common
2 reviews mention this
Care quality is still praised
Many reviewers highlight compassionate care from nurses, CNAs, and therapists.
While there are also strongly negative accounts, at least a couple of reviews describe staff as friendly, caring, and attentive to recovery needs. One reviewer credits quick responses to calls for help and therapy progress, and another emphasizes that caregivers helped a loved one regain strength. Taken together, the reviews suggest care experiences can differ substantially by unit, shift, and individual staff coverage.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.