ProMedica Lakewood

Seniors.FYI Elite Community Awards

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Pros

• The facility is lovely and warm.
• The staff are kind, friendly, and helpful.
• The care is impeccable, and the staff are fantastic.
• The food is very good and tastes homemade, not institutional.
• The rooms are large and furnished like a hotel.
• The building is clean and nicely decorated, especially for the holidays.
• Security is tight and many services are provided in-house.
• Penny, the activities director, plans activities wonderfully.
• Therapy and rehab teams are thorough and dedicated to patients’ recovery.
• Nurses, CNAs, social workers, and other staff are attentive and caring.
• The front desk and administration are welcoming and efficient.
• Families feel informed and included in the care.

Cons

• The facility is severely understaffed, leading to long delays in call-button responses and inadequate help with showers and bathroom needs.
• Some staff are described as unprofessional and uncaring, with reports of terrible attitudes and neglect.
• Medication management is inconsistent, with doses missed, given late, or not provided at all.
• Discharge instructions and communications with families are incomplete or allegedly misleading.
• Food service is criticized as awful or insufficient, with requests often ignored and dietary needs unmet.
• Rooms and housekeeping are sometimes dirty or poorly maintained, with lapses in cleanliness.
• There are serious allegations of patient harm or death due to neglect and mismanagement.

Review

ProMedica Lakewood shines for families seeking a robust post-acute rehab option where strong therapy, a calm, hotel-like atmosphere, and attentive прямework-hospitality feel are priorities. The community is best suited for individuals recovering from surgery or illness who value daily physical and occupational therapy, clear progress reports, and a setting that feels welcoming and well-managed. The rooms are generous and homey, meals are frequently praised, and the staff across nursing, therapy, and social work is repeatedly described as friendly, knowledgeable, and patient-focused. For caregivers who want visible engagement from the care team, therapy timelines, routine assessments, and proactive activity planning, Lakewood Post Acute delivers notably well. This is a place where sustained rehab momentum, personal attention, and a sense of companionship during recovery matter most.

Those who should consider alternatives are families confronting high-stakes medical complexity, fragile oversight needs, or a history of difficulty with communication and timely care. Several reviews flag real risks when staffing is thin or when coordination breaks down: delayed medication administration, missed restrooms or showers, and uneven attention to call buttons. For loved ones who rely on consistent, 24/7 nursing oversight, or who require highly reliable medical management (including dialysis-related needs or complex conditions), the potential variability in day-to-day responsiveness makes alternatives prudent. Families who cannot allocate regular advocacy time or who have had negative experiences with case management will want to scrutinize the facility’s current leadership and care processes before committing.

The strongest positives, therapist accessibility, genuine niceness from CNAs and nurses, and a facility that feels clean and organized, often align with meaningful rehab gains. Many patients leave stronger, more capable, and grateful for therapy teams that push safely and celebrate progress. The in-house amenities, strong social engagement, and the consistently favorable impressions of front-desk and admissions staff contribute to a sense of reliability that families value during an anxious recovery period. When care is consistently good, the benefits compound: better pain control, more effective PT/OT, and a smoother discharge plan. In short, the pros create real value for those who can capitalize on steady therapy momentum and ongoing encouragement.

Yet the reviews also reveal a spectrum of concerns that cannot be ignored. The most serious alarms cite chronic understaffing, inconsistent medication management, and lapses in basic daily care, such as assistance with showers, bathroom needs, and timely response to call bells. A number of families report experiences ranging from subpar communication to outright neglect, including delays in care that sent loved ones back to the hospital or led to frightening lapses in safety. There are also accounts of administrative friction, billing disputes, and shifts in leadership that temporarily unsettled family confidence. The contrast between high praise from many patients and severe warnings from others suggests a facility with strong capabilities in good times and fragile gaps in harder periods.

Given the mixed track record, a practical decision approach centers on risk management and advocacy. For families leaning into this community, it is essential to secure a formal care plan that designates a dedicated point of contact, establish firm expectations for medication administration and therapy schedules, and insist on proactive discharge planning with timely updates to families. Prior to admission, request a tour that includes a candid discussion with the administrator about staffing patterns, shift coverage, and how concerns are escalated. Inquire specifically about how the unit handles call-bell response times, daily showers, and the integration of dietary needs into meal trays. If dialysis or other specialty care is required, verify current capabilities and transportation plans, since reviews indicate this area has caused critical gaps in the past.

Overall, ProMedica Lakewood offers a compelling rehabilitation-focused option for families who can actively participate in oversight and who prize a polished environment, strong therapy, and approachable staff. Its strengths in therapy intensity, cleanliness, and a supportive social framework are real and measurable. However, the decision to choose this community should weigh the potential for staffing variability and care coordination challenges against the patient’s specific medical needs and the family’s capacity to monitor care daily. If that level of engagement is feasible, Lakewood Post Acute can propel recovery with momentum and confidence. If not, alternatives with more consistent staffing and hand-on medical management may be warranted to avoid risky gaps in essential care.

Located in Lakewood, Colorado, this part of town offers a variety of amenities within close proximity. With several medical facilities like the Center For Advanced Dermatology and Kaiser Permanente Lakewood Medical Offices nearby, residents can easily access quality healthcare services. Additionally, there are multiple pharmacies such as Walgreens and CVS Pharmacy for convenient prescription pick-ups. For recreational activities, there are several parks like Pinecrest Park and Sloan's Lake Park where seniors can enjoy nature walks or picnics. The area also boasts a selection of restaurants ranging from Tstreet Roadhouse to In-N-Out Burger for dining options. Furthermore, coffee lovers will appreciate the presence of cafes like Dutch Bros Coffee and Starbucks for their daily caffeine fix. Lastly, for entertainment, there are theaters like Alamo Drafthouse Denver and Alamo Drafthouse Littleton where seniors can catch a movie with friends or family members. Overall, this neighborhood provides a well-rounded environment with easy access to healthcare services, recreational activities, dining options, and entertainment venues for seniors looking to settle down in Lakewood.

Physicians

• Center For Advanced Dermatology (1.1 miles)
• Native Roots Dispensary (2 miles)
• Kaiser Permanente Lakewood Medical Offices (3.1 miles)
• Kids First Pediatrics (3.7 miles)
• St. Anthony Hospital (3.9 miles)
• Rocky Mountain Primary Care (5 miles)
• Native Roots Dispensary (5.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (2.3 miles)
• Walgreens (3.2 miles)
• Walgreens (3.3 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4 miles)

Parks

• Pinecrest Park (2.5 miles)
• National Park Service (3.4 miles)
• Blue Heron Park (3.9 miles)
• Ruby Park (5.1 miles)
• Overland Pond Park (5.5 miles)
• Sloan's Lake Park (5.9 miles)
• Citizens Park (6.1 miles)

Restaurants

• Tstreet Roadhouse (3.1 miles)
• In-N-Out Burger (3.3 miles)
• West Hill Grill (3.5 miles)
• Westrail Tap & Grill (3.8 miles)
• Locavore Beer Works (5.1 miles)
• McDonald's (5.1 miles)
• McDonald's (5.4 miles)

Hospitals

• St Anthonys Medical Plaza 2 (3.8 miles)
• Webb Center for Primary Care (6.9 miles)
• Scl Health - Front Range (7 miles)
• Exempla Lutheran Medical Center (7 miles)

Cafes

• Dutch Bros Coffee (3.9 miles)
• Starbucks (4.2 miles)
• Dutch Bros Coffee (5.3 miles)
• Starbucks (5.8 miles)
• Stella's Coffee House (6.4 miles)
• Starbucks (7.1 miles)
• The Bardo Coffee House (7.3 miles)

Theaters

• Alamo Drafthouse Denver (5.9 miles)
• Alamo Drafthouse Littleton (6.9 miles)