ProMedica Lakewood

Pros

• The staff are super nice and friendly.
• The staff are friendly and helpful.
• The facility is clean and well-maintained.
• Penny, the activities director, does a wonderful job planning activities.
• The CNAs are amazing and caring.
• The nurses and therapy staff are caring and quick to respond.
• The meals are very good with generous portions.
• The administration and staff are responsive, caring, and attentive to residents' needs.
• The facility feels warm, welcoming, and calming.

Cons

• The facility knowingly admitted a patient without the capacity to care for him, leading to pneumonia and death.
• Nurses were constantly on computers and unaware of patients' pain or needs.
• There were repeated instances of staff standing around with a terrible attitude and little empathy.
• The place was accused of prioritizing insurance money over patient care and even changing names to save face.
• The facility was severely understaffed with poor communication among staff and with families.
• Medications were missed, delayed, or given incorrectly, sometimes causing hospital returns.
• Call buttons were ignored for long periods, leaving patients without timely help.
• Meals and dietary management were poor, with repetitive options and ignored dietary restrictions.
• Rooms and facilities were kept dirty or cluttered, with missing or misplaced belongings.
• Families reported a lack of empathy and inconsistent information, needing to advocate for loved ones.
• Discharge processes were mishandled, with incomplete instructions and misleading updates.
• Overall, reviewers described the facility as unsafe and neglectful, advising others not to send loved ones there.

Review

ProMedica Lakewood is best suited for families prioritizing a rehab-forward stay with robust physical and occupational therapy, strong staff engagement, and a reassuring, clean, and private-room environment. It works well for those who want daily therapy, clear progress toward going home, and a facility that feels calm and well maintained. When the focus is on regaining mobility after surgery or illness, and where private rooms with own baths, predictable routines, and accessible dining contribute to a smoother recovery, Lakewood Post Acute delivers consistently solid results.

That said, alternatives should be considered for patients with higher medical needs or where reliability and constant supervision are nonnegotiable. Dialysis coordination is a notable gaps for some residents, and several reviews recount care gaps that could be perilous for seriously ill or frail individuals. Families without a strong advocate may struggle with delayed responses, medication timing inconsistencies, or lapses in basic daily care. For residents who require around-the-clock monitoring, complex medical management, or long-term custodial care, other options may offer steadier staffing and more predictable workflows.

On the plus side, the community's pros frequently align with strong outcomes. The rehab teams - PT and OT - are repeatedly described as capable, persistent, and personally invested in patient progress. Patients leave with improved strength and walking ability, often returning home with renewed independence. The building and rooms are praised as clean and comfortable, the dining experience can be surprisingly good, and the staff across CNAs, nurses, social workers, and activities personnel are cited as genuinely caring when properly staffed. The presence of a proactive admissions team and responsive managers in some reports also helps smooth transitions between hospital, rehab, and home.

Yet the main cons can blunt those strengths if not managed. Understaffing remains a recurring theme, especially on night shifts, with complaints about slow or missed call button responses, delays in showers, and uneven attention to personal care. Medication administration is highlighted as a persistent risk in several stories, including timing errors and gaps in communication about prescriptions. Discharge planning and family communication show wide variance: some families feel well-informed and included, others report fragmented updates and conflicting information. Even where improvements are noted after ownership changes, the spectrum of experiences stays wide enough to meaningfully affect confidence.

The key to weighing pros against cons lies in how well the rehab program can be matched with proactive family oversight. When therapy teams are fully staffed and engaged, residents gain significant momentum toward independence, and private rooms paired with attentive CNAs translate into meaningful daily gains. A clean, calm environment supports recovery, and the best caregivers - those who communicate clearly and document progress - can mitigate many of the operational hiccups. However, the risk of understaffing, inconsistent medication management, and uneven responsiveness means outcomes hinge on ongoing, active advocacy from families and careful questions at intake and during the stay.

For families deciding now, a prudent approach is essential. Schedule a tour and ask up-front about current nurse-to-patient ratios, especially on evenings and weekends; verify how medications are ordered, dispensed, and reconciled; and confirm whether dialysis services are available on site or easily coordinated across the campus. Ensure a candid conversation about discharge planning: who leads it, what milestones define "going home," and how families will receive regular progress updates. If strong advocacy and a clear rehab plan can be guaranteed, ProMedica Lakewood offers a compelling, capable option. If not, and safety, constant supervision, or seamless medical management are non-negotiable, it may be wise to explore alternatives while leveraging the positives Lakewood offers.

Located in Lakewood, Colorado, this part of town offers a variety of amenities within close proximity. With several medical facilities like the Center For Advanced Dermatology and Kaiser Permanente Lakewood Medical Offices nearby, residents can easily access quality healthcare services. Additionally, there are multiple pharmacies such as Walgreens and CVS Pharmacy for convenient prescription pick-ups. For recreational activities, there are several parks like Pinecrest Park and Sloan's Lake Park where seniors can enjoy nature walks or picnics. The area also boasts a selection of restaurants ranging from Tstreet Roadhouse to In-N-Out Burger for dining options. Furthermore, coffee lovers will appreciate the presence of cafes like Dutch Bros Coffee and Starbucks for their daily caffeine fix. Lastly, for entertainment, there are theaters like Alamo Drafthouse Denver and Alamo Drafthouse Littleton where seniors can catch a movie with friends or family members. Overall, this neighborhood provides a well-rounded environment with easy access to healthcare services, recreational activities, dining options, and entertainment venues for seniors looking to settle down in Lakewood.

Physicians

• Center For Advanced Dermatology (1.1 miles)
• Native Roots Dispensary (2 miles)
• Kaiser Permanente Lakewood Medical Offices (3.1 miles)
• Kids First Pediatrics (3.7 miles)
• St. Anthony Hospital (3.9 miles)
• Rocky Mountain Primary Care (5 miles)
• Native Roots Dispensary (5.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (2.3 miles)
• Walgreens (3.2 miles)
• Walgreens (3.3 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4 miles)

Parks

• Pinecrest Park (2.5 miles)
• National Park Service (3.4 miles)
• Blue Heron Park (3.9 miles)
• Ruby Park (5.1 miles)
• Overland Pond Park (5.5 miles)
• Sloan's Lake Park (5.9 miles)
• Citizens Park (6.1 miles)

Restaurants

• Tstreet Roadhouse (3.1 miles)
• In-N-Out Burger (3.3 miles)
• West Hill Grill (3.5 miles)
• Westrail Tap & Grill (3.8 miles)
• Locavore Beer Works (5.1 miles)
• McDonald's (5.1 miles)
• McDonald's (5.4 miles)

Hospitals

• St Anthonys Medical Plaza 2 (3.8 miles)
• Webb Center for Primary Care (6.9 miles)
• Scl Health - Front Range (7 miles)
• Exempla Lutheran Medical Center (7 miles)

Cafes

• Dutch Bros Coffee (3.9 miles)
• Starbucks (4.2 miles)
• Dutch Bros Coffee (5.3 miles)
• Starbucks (5.8 miles)
• Stella's Coffee House (6.4 miles)
• Starbucks (7.1 miles)
• The Bardo Coffee House (7.3 miles)

Theaters

• Alamo Drafthouse Denver (5.9 miles)
• Alamo Drafthouse Littleton (6.9 miles)