Overall Review of ProMedica Total Rehab + (Lakewood)
common
Staff friendliness and cleanliness stand out
Many residents describe consistently friendly, responsive staff in a clean facility.
Across the reviews, people repeatedly comment on staff being kind, friendly, and attentive, including nurses, aides, therapists, and front-desk staff. Cleanliness comes up often as well, with visitors and family members noting the building and rooms look well kept. Several reviews also mention staff taking time to introduce themselves, respond quickly when help is requested, or provide day-to-day support while a loved one recovers.
common
Rehab therapy is a major focus
Residents and families frequently tie progress to daily PT and OT support.
Many reviewers describe receiving physical and occupational therapy that supports mobility and recovery. Several mention therapy happening regularly (including daily scheduling) and describe improvements like walking again, strengthening legs, or regaining movement after surgery or hospitalization. A few reviews also mention coordination around medical needs during rehab, such as managing conditions while therapy continued.
common
Food quality is praised but uneven
Dining gets both strong praise and recurring complaints about meal accuracy.
Some reviews say the food is very good, with residents describing it as filling and well received, and one person also mentions not going hungry. Others report problems such as missing items, meals not matching preferences, or difficulties with special diets and dietary restrictions. A few reviews connect meal issues to extra frustration during recovery, especially when dietary needs were discussed.
caveat
Call-button and staffing concerns recur
Some reviewers report delayed assistance when help is needed.
A recurring complaint is that call-button response and general assistance can be slow or inconsistent, including delays before staff arrive. Multiple reviews also describe limited help with activities of daily living such as toileting and bathing, with some families saying showers or restroom support did not happen as expected. Several negative reviews also tie these issues to staffing levels, including night shifts or being short staffed.
caveat
Medication handling and safety worries
A portion of reviewers raise concerns about medication and care coordination.
Some reviews describe medication problems, including delayed administration, missed doses, or difficulty getting medications handled correctly during the stay. Other accounts report broader care breakdowns, such as communication gaps with families or concern that medical needs weren’t managed appropriately. Even among reviews that are generally positive, the negative stories repeatedly point to safety and reliability concerns during critical moments.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
21 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Center For Advanced Dermatology (0.4 miles)
Native Roots Dispensary (1.4 miles)
Kaiser Permanente Lakewood Medical Offices (3.7 miles)
ProMedica Total Rehab + (Lakewood) on seniors.fyi includes 3 photos including images showing interior, bedroom, dining, television, chandelier, living room, decor, seating area, and more.
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21 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Warm, attentive staff with clean facilities and engaging activities.
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