Haf House

Pros

• The staff were friendly, courteous, and professional.
• There was no waiting at the walk-in crisis center, and they avoided the need to explain their situation.
• The peer counselor, the therapist, and the nurse provided attentive, high-quality care.
• The counselor offered excellent problem solving and helped set up a follow-up treatment plan.
• The team at the center is exceptional.
• They left extremely pleased with the overall experience.

Cons

• The staff turned away a suicidal person because they weren't in crisis and offered no alternatives.
• They implied help was only available if the person was ready to act on self-harm immediately.
• An older staff member appeared uninterested, had an attitude, and didn't talk to them.
• The supervisor's interpersonal skills were described as poor.
• Someone called CPS on their family, and they would never trust the facility again.
• They warned others to stay away, saying there were better places and not to trust the facility.
• They were barely diagnosed or spoken to, misidentified as an addict, treated as such, laughed at, and told to stop crying.
• The daughter cried hysterically asking for help, and no one would help.
• The place was described as a joke.

Review

This collection of impressions paints a starkly mixed portrait of a crisis walk-in center, where some people swear by the help they received and a few describe life-changing, swift care, while others leave convinced that the system is unreliable, hard to reach, and sometimes callous. The threads run in opposing directions, but they all orbit around the same place and the same idea: access to meaningful mental health support is supposed to be available, yet real experiences show a spectrum from life-affirming to frustrating or even harmful.

Among the most troubling accounts is a powerful accusation that the facility turned away someone who was suicidal because they were not "in the midst of a crisis," with no alternatives offered. The reviewer describes anger and disbelief, labeling the response as "absolutely horrible" and suggesting that help is only available if someone is ready to act on self-harm in the moment. This sentiment is reinforced by other callers who express a deep sense of betrayal and mistrust after being told to seek help elsewhere or being given no clear pathway forward. One person even notes that a CPS call was placed on their family, a development that compounds fear and distrust and leads to an emphatic warning to stay away and "do not trust them." The aggregating message here is a fear that the center's intake criteria and its crisis thresholds may relegate vulnerable people who are not in immediate, outwardly dramatic distress to the margins of care.

There are also voices that scream the opposite message loudly: that the center can be a beacon of quick, compassionate intervention. Phrases like "Highly effective for positivity & assistance with these memory challenges" and "Only the best help!" appear as short, emphatic endorsements, suggesting that for some people the experience can be affirming and supportive. In these accounts, the staff is not a monolith but a spectrum within the same place: some reviewers describe highly effective, uplifting experiences that feel tailored and respectful, especially for people who are navigating anxiety, memory issues, or a first encounter with formal mental health support.

Several detailed recountings highlight what many would call best-case scenarios when the center functions as intended. A recent visit is described where the entire team - peer counselor, therapist, and nurse - was "friendly, courteous, professional" and able to locate a hospital that met the family's needs. The sense conveyed is of a coordinated, patient-centered approach, where apprehension about entering a service like this is eased by the warmth and competence of the team. For someone who has never engaged with a service like this, the experience becomes a turning point toward reassurance and next steps, rather than a discouraging, time-wasting ordeal.

A particularly compelling narrative comes from a pastor who accompanied a church member to the walk-in crisis center. This reviewer emphasizes that there was no waiting and no need for embarrassing explanations of the need. The patient was immediately interviewed by a nurse and then moved to a counselor, who helped craft a follow-up treatment plan. The account describes a year-long process of care that stabilized the person in distress, presenting the center as a superior alternative to the bedlam of ERs and long hospital waits. The sentiment here is not merely gratitude for an immediate encounter but appreciation for a structured, proactive pathway that keeps people engaged in longer-term support.

Not all experiences align with the highest expectations, however. A different set of stories recounts troubling encounters marked by poor communication, perceived dismissiveness, and even ridicule. One individual describes arriving for help, receiving little or no meaningful engagement, and then being routed to another facility where they were mischaracterized as an addict rather than being treated for their true mental health concerns. This pattern culminates in moments of outright hostility: someone crying and being told to stop crying, lights shut off, and a sense that no one really wanted to hear or help. The emotional impact of such interactions is profound, leaving the person feeling dehumanized and alone in a moment when they were seeking care.

The human cost of these experiences extends to families and loved ones as well. Another poignant vignette centers on a daughter who was crying hysterically and simply wanted help, with the clear, heartbreaking line, "I just wanted help, why won't they help me." The final, stark verdict from that thread - "This place is a joke" - caps a sense that the care gap is not just an abstract policy issue but something that can devastate families in real time, shaking trust and willingness to seek help again.

Taken together, these reviews reveal a facility whose impact is not uniform but highly contingent on individuals' situations, the staff they encounter, and the moment of care. For some, the center represents a lifeline - prompt triage, compassionate staff, and a clear, ongoing plan that leads to stability and better outcomes. For others, the same space can feel inaccessible, judgmental, or disjointed, with experiences ranging from misdiagnosis and misdirection to outright disrespect and emotional harm. The results are not just about clinical protocols; they touch on how people are greeted, how seriously their pain is taken, and how clearly the path forward is laid out.

In the end, the narratives converge on a common truth: a crisis center that aims to be a doorway to safety and support can also become a source of fear and frustration if it fails to consistently honor vulnerability, communicate clearly, and align intake decisions with the immediate needs of those seeking help. The variation in experiences underscores the importance of continuous listening, staff training, and system design that accommodates both acute crises and the broader spectrum of mental health needs. For those seeking guidance from such centers, the message is clear: outcomes may depend as much on the particular staff and moment as on the center's stated mission, and staying informed about what to expect - and how to advocate for oneself or a loved one - can be as important as the care that follows.

This part of Lakewood, Colorado is a convenient and vibrant area with easy access to essential services such as pharmacies, restaurants, physicians, parks, hospitals, cafes, and theaters. With multiple Walgreens locations within a few miles radius, seniors can easily access their medication needs. There are also a variety of dining options including Tstreet Roadhouse and In-N-Out Burger for enjoyable meals out. Nearby healthcare facilities like the Center For Advanced Dermatology and St. Anthony Hospital provide quality medical care. Parks like Sloan's Lake Park offer opportunities for outdoor recreation and relaxation. Additionally, there are cafes like Dutch Bros Coffee and Starbucks for social gatherings or quiet moments. Theaters such as Alamo Drafthouse Denver are also available for entertainment options. Overall, this area offers a mix of conveniences and amenities that could make it an attractive choice for senior living in Lakewood.

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (1.3 miles)
• Walgreens (2.1 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Grifols (4 miles)
• Walgreens (4.1 miles)

Restaurants

• Tstreet Roadhouse (2 miles)
• In-N-Out Burger (2.2 miles)
• Westrail Tap & Grill (3 miles)
• McDonald's (4.1 miles)
• West Hill Grill (4.5 miles)
• Freddy's Frozen Custard & Steakburgers (5 miles)
• Twin Peaks (5 miles)

Physicians

• Center For Advanced Dermatology (2 miles)
• Kaiser Permanente Lakewood Medical Offices (2.1 miles)
• Kids First Pediatrics (2.6 miles)
• St. Anthony Hospital (3 miles)
• Native Roots Dispensary (3 miles)
• Rocky Mountain Primary Care (3.9 miles)
• Native Roots Dispensary (4.9 miles)

Parks

• National Park Service (2.9 miles)
• Pinecrest Park (3.2 miles)
• Ruby Park (4.8 miles)
• Sloan's Lake Park (4.9 miles)
• Blue Heron Park (5 miles)
• Citizens Park (5.1 miles)
• Crown Hill Open Space Park (5.1 miles)

Hospitals

• St Anthonys Medical Plaza 2 (3 miles)
• Scl Health - Front Range (5.9 miles)
• Exempla Lutheran Medical Center (5.9 miles)
• Webb Center for Primary Care (6.2 miles)

Cafes

• Dutch Bros Coffee (3.1 miles)
• Dutch Bros Coffee (4.2 miles)
• Starbucks (5.2 miles)
• Starbucks (5.8 miles)
• Stella's Coffee House (6.1 miles)
• Starbucks (6.1 miles)
• The Bardo Coffee House (6.2 miles)

Theaters

• Alamo Drafthouse Denver (4.9 miles)
• Regal UA Denver Pavilions 4DX & RPX (6.9 miles)