Sunset Manor Health Care Ctr

Pros

• The staff are friendly, warm, and very knowledgeable.
• They treat their residents like family.
• The facility is always clean and well maintained.
• The physical therapists are incredibly knowledgeable and care about progress.
• The CNA staff are dedicated to the care and respect of every resident.
• The administration goes above and beyond for residents and staff.
• It truly feels like a community.
• The facility has lots of activities and a caring staff.

Cons

• The reviewer states that medical care is practically not an option, with black mold everywhere, alleged law violations, and nurses not helping.
• The facility is described as rancid, unclean, and dirty, with bathrooms permanently smelling like urine.
• There was a 3-hour wait for clean bed sheets, and the food was said to resemble depressions-era or WWII rations.
• Agency staff are reported to be working 18 hours a day, which is described as illegal.
• Money supposedly isn't going toward upgrades, making the place look like a trap house and staffing inadequate; the overworked staff are the only ones who care.
• Some nurses are kind, but the overall conditions and exhausting hours are said to lead to more mistakes.
• Discharge paperwork and med orders are described as being mishandled or incomplete.
• Not even worth one star.
• Agency personnel are deemed unsafe when transferring or showering residents; staff are always short-staffed and there are safety concerns and plumbing issues.
• A reviewer recounted an incident where a resident waited for a nurse for an accident and no one came, suggesting not to send loved ones there.
• It is called pathetic that rehab patients do not have their own phones and no one answers when they call.

Review

South Platte Health & Rehabilitation Center presents a complex portrait, where voices rise in chorus about warmth, activity, and attentive care on one hand, and sharp warnings about safety, cleanliness, and staffing on the other. A recurring thread across many notes is a deep appreciation for the people who work there - the nurses, CNAs, therapists, receptionists, and administrators who genuinely seem to care about residents and their families. Several reviewers describe the staff as amazing, kind, and dedicated, with a sense of family and a willingness to go above and beyond. They emphasize a clean, well-kept environment, a welcoming atmosphere, and a community feel that makes loved ones feel looked after. In these accounts, the facility reads like a place that, when its people are operating at their best, can be a supportive, even comforting, space for rehabilitation and daily living.

But the other side of the spectrum is stark and unambiguous for many families and visitors. A number of reviewers allege serious safety and sanitation issues that they say undermine the overall quality of care. They describe environments that feel unsafe or unsanitary - black mold, bathrooms that smell of urine, and an overall impression of neglect. Some reviewers argue that the facility is not just understaffed but operating under conditions that violate expectations or even laws, citing long shifts, overwork by agency staff, and inadequate oversight. The sense is that, in some wings or at certain times, the facility struggles to maintain basic standards of cleanliness and safety, leaving families worried about the care their loved ones receive.

These concerns are reinforced by specific, memorable anecdotes that raise red flags for prospective residents and their families. One reviewer recalls a situation where an elderly resident needed assistance that did not come promptly, resulting in a harmful incident. There are mentions of long waits for essentials like clean bed sheets and delivered medications, and others describe meals that seem out of touch with residents' dietary needs or comfort. The complaint that agency staff sometimes work extremely long hours - up to 18 hours a day - and the implication that this may be illegal adds to the sense of a system stretched thin. Even the administrative side - questions about where funds are going and whether money is being spent on upgrades - contributes to a perception that the facility could be more proactive about renovations, equipment, and resident safety.

Communication problems also surface repeatedly. Several reviews note that calling the facility can be a frustrating experience, with reception desks that are hard to reach or where calls are not handled promptly. There are also complaints about discharge processes and miscommunications surrounding medical orders, which can be especially concerning when a resident is transitioning out of care or returning to home life. One particularly troubling vignette describes a resident who was left on the toilet after an incident and needed a nurse to intervene - an incident that left a family member feeling the facility did not respond quickly or adequately. Another note mentions a lack of timely notification when residents test positive for COVID, which understandably heightens worry for families trying to manage exposure and plan visits.

Against this backdrop of fears and frustrations, there are equally strong affirmations of the center's strengths. A substantial portion of the feedback highlights a genuinely caring staff that treats residents like family. Reviewers praise the warmth of the nurses and CNAs, the kindness of the physical therapy team, and the dedication of the administrative staff. Some stories celebrate a culture of respect, attentiveness to detail, and a commitment to making residents feel seen and valued. The sense of community is strong in these accounts, with activities designed to lift spirits and create a positive, encouraging atmosphere for people undergoing rehabilitation. The presence of staff who are described as friendly, patient, and compassionate provides reassurance that, for many families, the center can be a place of hope and recovery.

Therapy and rehabilitation emerge as a standout positive theme in several testimonials. Families recount that the physical therapists are knowledgeable and genuinely invested in their loved ones' progress. Specific therapists are singled out for their personal approach to care, with reviewers noting that therapy plans are tailored to individual needs and sometimes enhanced by creative, modern methods that accelerate recovery. The rehabilitation experience is described as comprehensive, combining traditional techniques with newer practices, and the progress reported by families is meaningful - often framed around the improvement in mobility, independence, and confidence during the six-week or longer rehab periods. The staff's ability to blend clinical expertise with a supportive, encouraging demeanor is a recurring source of praise.

The social and emotional landscape at South Platte is also repeatedly highlighted as a strength. Beyond formal therapy, reviewers point to a lively, people-centered environment where activities - such as "latte" bars, karaoke, and community events - help keep spirits lifted. The presence of friendly faces across the administrative and reception teams, who make scheduling and insurance processing seem manageable, adds to the sense that this is more than just a clinical facility - it is a community hub where residents can engage and feel connected. Some reviews describe experiences that feel almost like a family gathering, with staff members who celebrate residents' milestones and create moments of joy that brighten difficult days.

Another thread emphasizes the management's role in shaping the facility's trajectory. A number of reviewers acknowledge a transition to what they describe as new management, and they report that the atmosphere and care quality have improved as a result. The sentiment is that the center has undergone positive changes, with people noting that reviews from years past are now outpaced by current experiences. In these accounts, the administrative team is portrayed as having a genuine commitment to residents and staff alike, going above and beyond to address concerns, coordinate care, and maintain a supportive, respectful culture. While some reviews remain skeptical, a sense of progress and renewed focus on resident well-being recurs.

Taken together, the collection of impressions about South Platte Health & Rehabilitation Center presents a nuanced, frequently contradictory picture. For every account of outstanding compassion, meticulous therapy, and a welcoming, community-centered environment, there is a companion account of mold, sanitation concerns, unsafe conditions, and complaints about understaffing and communication gaps. The most useful takeaway for families and prospective residents may be to recognize that experiences appear to vary by shift, unit, and perhaps even individual staff. The center appears capable of delivering high-quality rehabilitation and a warm, supportive environment when conditions allow, but there are persistent concerns about safety, cleanliness, and operational pressures that cannot be ignored.

If you're considering South Platte for a loved one, this mix of perspectives suggests the importance of an in-person visit, a frank conversation with the care team, and careful attention to the particular unit or floor where your loved one would reside. While many reviewers speak glowingly of the staff, the therapy team, and the sense of community, others urge caution and diligence, pointing to serious issues that could impact daily life and safety. The communication gaps cited by some reviewers, along with concerns about sanitation and staffing, underscore the value of speaking with current residents and families, touring the facility, and reviewing up-to-date inspections or regulatory findings. In a setting where care quality seems highly contingent on day-to-day conditions and personnel, due diligence and firsthand observation remain essential steps in making an informed decision about care for a loved one.

This part of Brush, Colorado offers a variety of amenities and services that can cater to the needs of seniors. With several places of worship nearby such as Trinity Baptist Church and St. Mary's Catholic Church, residents can easily practice their faith. Additionally, there are hospitals like Banner Health and Colorado Plains Medical Center in close proximity for any medical needs. Residents can enjoy dining out at restaurants like The Course Cafe and Lounge or Victor's Sushi, or grab a cup of coffee at Willow Coffee, Tea & Smoothies. Parks such as Petteys Gardens provide opportunities for outdoor recreation and relaxation. The transportation options including the Brush Train Station and various rental services make it convenient to get around town. Overall, this area offers a blend of conveniences that can enhance the quality of life for seniors looking to settle in Brush, Colorado.

Places of Worship

• Trinity Baptist Church (0.2 miles)
• Southern Baptist Convention (0.2 miles)
• St Mary's Catholic Church (0.2 miles)
• Gideons International (0.4 miles)
• Calvary Assembly of God (0.8 miles)
• The New Testament Baptist Church (0.9 miles)
• New Hope Community Church (0.9 miles)

Hospitals

• Banner Health (0.3 miles)
• Colorado Plains Medical Center (7.8 miles)
• Lifepoint Hospitals (7.9 miles)

Restaurants

• The Course Cafe and Lounge (0.4 miles)
• Carl's Jr. (0.9 miles)
• Rising Sun Bakery (1.3 miles)
• Victor's Sushi (1.3 miles)
• El Jacal Mexican Grill (1.3 miles)
• Home Plate 2 (1.3 miles)
• McDonald's (1.5 miles)

Parks

• Petteys Gardens (0.4 miles)
• Brush Memorial Park (1.3 miles)
• Optimist Park (2 miles)
• Sunset Park (6 miles)
• Riverside Park (8 miles)

Transportation

• Brush Train Station (0.7 miles)
• BNSF Brush Depot (1.3 miles)
• U-Haul Neighborhood Dealer (1.7 miles)
• Brush Municipal Airport (7V5) (3.3 miles)
• Budget Truck Rental (6.6 miles)
• Pfau Private Heliport (7.9 miles)
• Northeast Planes Aviation (8.1 miles)

Cafes

• Willow Coffee, Tea & Smoothies (0.8 miles)
• Lunchbox Cafe (1.3 miles)
• Cafe Lotus (8 miles)
• Peppy Coffee Co. (8.1 miles)
• Frankie's (8.2 miles)
• Zazzy Cafe (8.2 miles)
• Grandpa's Cafe (9.1 miles)

Theaters

• Sands Theatre (1.3 miles)
• Cover Theatre (8.1 miles)

Pharmacies

• Walmart Pharmacy (6.5 miles)
• Walgreens (8.1 miles)
• Green Stop (9.8 miles)

Physicians

• Salud Family Health Centers (7.5 miles)
• Women's Clinic of the Plains (7.8 miles)
• Platte Valley Hearing Center (7.9 miles)
• Hunter Nicole Eastern Co Orthopedic Center (8 miles)
• Fort Morgan Medical Group PC (8.1 miles)