Overall Review of Sunset Manor Health Care Ctr
common
27 reviews mention this
Staff care and dedication stand out
Residents and families frequently describe staff as caring and hands-on.
Many reviews emphasize that staff members are attentive and dedicated, including CNAs, nurses, reception/administrative staff, and the rehabilitation team. Several families say they felt welcome, that residents were well attended, and that staff went above and beyond for comfort and support. A smaller set of reviews takes the opposite view, describing staff as unprofessional, rude, or overworked, and saying resident care did not meet expectations.
caveat
7 reviews mention this
Cleanliness and maintenance are mixed
Cleanliness and upkeep concerns come up alongside a few positive cleanliness notes.
Some residents and families praise the facility for being clean and well kept, while other reviewers report serious cleanliness problems. Negative comments include reports of mold, mice, broken items not being repaired, unpleasant bathroom odors, and an overall impression of the facility being poorly maintained or outdated. One review also mentions delays in getting clean bed sheets when needed.
caveat
4 reviews mention this
Phone access and call response frustrate
Several reviews describe trouble reaching staff by phone.
A few families say it can be difficult to reach their loved one by phone, including unanswered calls or calls getting mis-handled. Other reviews add that, in at least one urgent moment, staff did not arrive when expected after a request for help. There is also a more general complaint that nobody answers when calling the facility.
common
3 reviews mention this
Activities vary from robust to limited
Reviews describe resident activities ranging from scheduled events to limited options.
Some reviews highlight engaging activities, including events like group outings or themed gatherings that help residents stay involved. Other families say activities feel limited, with at least one reviewer describing boredom and mostly watching TV. One review also describes the community feel during rehabilitation, including multiple kinds of resident engagement.
caveat
2 reviews mention this
Food quality draws strong criticism
Food complaints appear in multiple reviews, including concerns about what’s served.
At least two reviews criticize food quality or meal choices, including descriptions of meals not meeting residents’ needs and comparisons that reflect disappointment. One reviewer describes a specific meal that contributed to an incident, and another calls out the general appearance of the food. These comments stand out because other reviews focus more on staff and rehabilitation rather than dining.
common
2 reviews mention this
Nearby services are within short drives
The area around the facility includes nearby churches and medical options.
Several listings of nearby places cluster around worship locations and local healthcare, which can be useful for visitors looking for nearby services. Nearby options also include hospitals and clinics within a short drive, plus casual dining and cafes for days when families are traveling between appointments. (Only some reviews explicitly mention wanting convenient access, so this remains an area-based convenience rather than a resident-stated benefit.)
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Friendly staff with rehab services and on-site activities.
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