Boulder Manor

Pros

• Boulder Manor has made beneficial changes and is doing a great job at running the facility.
• The staff, particularly the RNs and Crystal who works with dementia patients, are wonderful and keep families updated on their loved ones.
• The facility is clean, hygienic, and provides a calm and comfortable environment for residents.
• The leadership in the facility, including the director, is excellent.
• The food is great and the staff is accommodating.
• The staff at Boulder Manor show compassion to vulnerable residents during the pandemic.
• The activities department offers creative and enjoyable activities for residents.
• The activities staff goes above and beyond to provide care and make residents' days more enjoyable.
• The rehab facility at Boulder Manor has caring therapists and a great activity program.

Cons

• The rooms are small, especially when sharing with a roommate.
• The staff often interrupt slow residents and do not let them speak.
• There are very few activities provided, with only Bingo being mentioned.
• The facility is inconsistent and prioritizes profit over quality.
• There is a lack of amenities and residents have to ask for basic things like bed-making, clean towels, and showers.
• The facility is often short-staffed, leading to neglect and abuse.
• Residents are treated like children instead of adults.
• The memory care unit is described as being like a horror movie with poor cleanliness and mistreatment of residents.
• There is a pervasive smell of urine throughout the facility.
• Caregivers often do not respond to calls for help from residents, leaving them neglected and in pain.

Review

Boulder Manor, a senior living facility, has received mixed reviews from residents and their loved ones. While some appreciate the recent improvements and exceptional care provided by the staff, others have expressed disappointment with various aspects of the facility. It is clear that there are differing opinions on the quality and experience at Boulder Manor.

The negative reviews highlight concerns such as inconsistent room sizes, limited activities, and a lack of amenities. Some residents find the rooms to be small, especially when sharing with a roommate. Additionally, they claim that the staff often interrupts slower residents and provide very few activities beyond Bingo. Complaints also include the need to constantly ask for basic necessities like clean towels or showers due to being short-staffed. There are even allegations of abuse and neglect, treating residents as though they were children rather than adults. These criticisms create an image of an inadequate facility focused more on profit than quality.

On the other hand, there are positive reviews that praise Boulder Manor's recent beneficial changes and effective management. These reviewers express appreciation for the cleanliness of the facility, highlighting clean rooms and a calm environment. They mention specific staff members who have been helpful in addressing their loved ones' needs. The quality of care provided by nurses is praised, particularly those working with dementia patients. These positive reviews emphasize that their loved ones feel well-cared for and consider Boulder Manor their home.

One reviewer writes on behalf of their friend who commends the leadership's response to the ongoing pandemic, considering it a smart and professional approach. They also commend the heroic efforts of the staff in caring for vulnerable individuals during these challenging times. Similarly, another reviewer expresses gratitude for the excellent service provided by Boulder Manor's staff and leadership while reassuringly acknowledging their concerns related to COVID-19 quarantine measures.

Another satisfied individual mentions how their friend found Boulder Manor far superior to their previous assisted living facility in terms of cleanliness, food quality, and staff accommodation.

Despite differing opinions, several positive reviews highlight the caring and compassionate staff at Boulder Manor. The activities department is specifically commended for their stellar programs and outings that greatly contribute to residents' enjoyment. Additionally, the activities staff's attentiveness and patience in fulfilling each resident's needs are recognized.

However, there have also been negative experiences shared by some individuals. One reviewer who had previously stayed at Boulder Manor for rehabilitation expresses satisfaction with the therapy sessions but highlights issues such as a urine smell in the halls, poor care due to overworked staff, delayed response times from nurses, and unsatisfactory administration.

Other negative reviews paint a disturbing picture of neglect and mistreatment. They describe harrowing scenes of urine, feces, and blood in rooms claimed to have just been cleaned. These reviewers allege mistreatment of residents with dementia, including verbal abuse by nurse aides and failure to provide proper assistance during mealtimes. Such accounts suggest a lack of compassion and basic care being provided by the facility.

Despite the range of opinions expressed about Boulder Manor, it is evident that there are areas where improvements can be made. The concerns raised about inconsistent room sizes, limited activities, staff shortages, alleged abuse/neglect incidents should be taken seriously by the management in order to provide a better living experience for residents.

Physicians

• Kaiser Permanente (0.2 miles)
• Medical Center Urgent Care (0.2 miles)
• GrassRoots Medical Clinic (0.9 miles)
• Wiz-quiz of Boulder County (1 miles)
• Boulder Womens Clinic (1 miles)
• Boulder Eye Surgeons (1 miles)
• Gastroenterology of the Rockies (1 miles)

Parks

• Arapahoe Ridge Park (0.6 miles)
• Scott Carpenter Park (1.2 miles)
• Tantra Park (1.3 miles)
• Colorado Chautauqua National Historic Landmark (2 miles)
• East Palo Park (3.2 miles)
• Eben G. Fine Park (3.2 miles)
• Eldorado Canyon State Park (5.7 miles)

Restaurants

• World Famous Dark Horse Bar & Grill (1 miles)
• Blackbelly Market (1.1 miles)
• Under The Sun Eatery & Pizzeria (1.3 miles)
• Southern Sun Pub & Brewery (1.3 miles)
• Shake Shack (1.5 miles)
• Chipotle Mexican Grill (1.5 miles)
• Flower Child (1.6 miles)

Hospitals

• Boulder Community Hospital (1.1 miles)
• Western NPHRLGY Mtblic Bone (2.3 miles)

Pharmacies

• Cardno Chem Risk (1.3 miles)
• King Soopers Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• The Apothecary At Wardenburg Health Center (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)

Theaters

• Century Theatre (1.4 miles)

Cafes

• Walnut Cafe (1.6 miles)
• Panera Bread (1.6 miles)
• Altitude Cafe (1.7 miles)
• Starbucks (1.8 miles)
• Starbucks (2.1 miles)
• Boxcar Coffee Roasters (2.2 miles)
• Ozo Coffee (2.4 miles)

Transportation

• Downtown Boulder Station (2.4 miles)
• Boulder Municipal Airport (2.5 miles)