Right At Home - Boulder, CO

Pros

• Jason and Danette were exceptionally kind and reassuring throughout the process.
• Right at Home helped keep their loved one safe until the move and through the transition.
• Right at Home provided amazing care and demonstrated professionalism.
• Jason and the Right at Home team helped keep the mom at home longer than anyone expected.
• The care associates are respectful, professional, and knowledgeable.
• The owner personally introduced the caregivers and showed attention to detail, putting the family at ease.
• Mariah was amazing and the team demonstrated excellent service.
• The caregivers are reliable, organized, and go above and beyond.
• Right At Home is a different kind of homecare company, with a team that leaves a positive impression.

Cons

• The business is described as a scam and not to use their services.
• They could never provide 24/7 care as promised.
• The billing department allegedly withdrew money from their account without sending an invoice.
• Jason could not fill all care slots and relied on a family member to cover weekends.
• They attempted to charge for two weeks of care that were not provided.

Review

In the collection of experiences shared about Right at Home, Boulder, the thread that runs through the stories is a deep commitment to compassionate, hands-on care for aging loved ones and a willingness to help families navigate incredibly difficult transitions. Several reviewers recount encounters with Jason and Danette, who were described as exceptionally kind, reassuring, and attentive from the very first contact. These early interactions set a tone of warmth and professionalism, offering families grounding and confidence at a time when uncertainty was high. The caregivers' demeanor - patient, respectful, and engaged - emerged as a strong throughline in what many people valued most: reliable, personable support that could be counted on when it mattered most.

Yet the reviews also reveal a more complicated picture, especially during critical moments such as end-of-life care and transitions to hospice. One family recounts a period when their loved one was in hospice and Right at Home had committed to 24/7 care. The account is distressing: the family's reality did not match the promise of around-the-clock service, and the arrangement depended on a family member staying with the patient to fill gaps, particularly over weekends. The situation became even more troubling when billing practices came into question. According to that account, the company withdrew money from the family account without sending invoices for the services rendered, and later attempted to bill for two weeks of care that were not actually provided. The reviewer did not mince words, labeling the experience a scam and urging others to look elsewhere for care. This negative experience stands in stark contrast to the more uniformly positive notes that other reviewers share, underscoring that even within a single provider, experiences can vary widely.

Despite that critical episode, a substantial thread of praise runs through the rest of the testimonials. Several reviewers emphasize that Right at Home was able to help keep a loved one at home longer than expected, sometimes when other agencies had stepped away. They credit the team with stability and dedication, noting that the agency stayed with families through challenging periods until a transition - whether that was to a higher level of care or a nursing facility - was necessary. One reviewer even expresses gratitude for being able to thank the company publicly for the ongoing support that made it possible to delay a move to a hospital or facility, highlighting the sense of partnership and perseverance the team offered during an emotionally taxing time.

Professionalism and peace of mind consistently surface as major benefits in the positive reviews. Families describe the care associates as respectful, professional, and knowledgeable, precisely what they were looking for in a care team. The positive sentiment extends to the day-to-day experience - helps with tasks, attentive listening, and a demeanor that conveys genuine concern for both patients and their families. These accounts suggest a level of consistency in the service that many families rely on to navigate daily routines, emergencies, and the emotional weight of caregiving.

A recurring highlight is the personal touch from leadership and specific caregivers who left a lasting impression. One reviewer notes that the owner personally introduced the family to his caregivers, and that his attention to detail quickly put the family at ease during a difficult moment. Another reviewer singles out Mariah as an exceptional member of the team, describing the service as excellent and the care as truly outstanding. This personal connection - the sense that the owner and key staff are not only professional but also genuinely invested in the well-being of clients - appears to set Right at Home apart in the eyes of those who felt they received individualized, thoughtful care.

Location-specific praise reinforces the broader message: Right at Home Boulder is presented as a different kind of homecare company. Reviewers describe the team as caring, capable, and consistently reliable, with comments about a level of dedication that goes beyond ordinary service. For many families, a few minutes on the phone with the company is enough to feel confident that the caregiver roster will align with their needs, and that the team will approach care with a sense of purpose and warmth. In short, several clients emphasize that the company's approach is not just about delivering services, but about building trust and meaningful relationships with families.

Taken together, the collection paints a nuanced portrait of Right at Home Boulder: a company that can deliver extraordinary support and peace of mind to families facing serious caregiving challenges, while also facing criticisms that reveal gaps and inconsistencies in operations and communications. The praise centers on compassion, professionalism, thorough attention to detail, and a personal commitment from the owner and caregivers. The critical note highlights the risk of unmet expectations in high-stakes situations and the potential impact of billing practices on trust. For families seeking in-home care, these stories offer a reminder of the importance of clear conversations about 24/7 coverage, transparent billing, and a fit between a caregiver team's approach and a family's unique needs.

Ultimately, many reviewers come away with a strong sense that Right at Home is capable of extraordinary, family-centered care when everything aligns - when caregivers show up with empathy and competence, when leadership communicates openly, and when logistical realities match the promises made. The contrast between the most positive experiences and the moments of friction serves as a powerful reminder of how essential clear expectations, consistent staffing, and transparent billing are in homecare. For those evaluating options, the testimonials underscore the potential is real: a dedicated team that can provide real comfort, support, and continuity for aging loved ones - and the caveat that careful planning and open dialogue are crucial to avoid mismatches between expectations and service.

Physicians

• Gastroenterology of the Rockies (0.1 miles)
• Boulder Womens Clinic (0.1 miles)
• Boulder Eye Surgeons (0.1 miles)
• GrassRoots Medical Clinic (0.2 miles)
• Roots and Branches Integrative Healthcare (0.4 miles)
• Psychiatric Associates (0.6 miles)
• Tawa Charles Md Boulder (0.7 miles)

Hospitals

• Boulder Community Hospital (0.1 miles)
• Western NPHRLGY Mtblic Bone (1.8 miles)

Pharmacies

• Cardno Chem Risk (0.3 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.5 miles)
• Walgreens (1.8 miles)
• The Apothecary At Wardenburg Health Center (2 miles)
• Walgreens (2.2 miles)

Restaurants

• Blackbelly Market (0.4 miles)
• Upslope Brewing Company (0.9 miles)
• Shake Shack (1.1 miles)
• Chipotle Mexican Grill (1.2 miles)
• BJ's Restaurant & Brewhouse (1.2 miles)
• McDonald's (1.3 miles)
• Torchy’S Tacos (1.3 miles)

Parks

• Arapahoe Ridge Park (0.4 miles)
• Scott Carpenter Park (1.1 miles)
• Colorado Chautauqua National Historic Landmark (1.9 miles)
• East Palo Park (2.3 miles)
• Tantra Park (2.3 miles)
• Eben G. Fine Park (3.2 miles)

Cafes

• Walnut Cafe (1 miles)
• Altitude Cafe (1.2 miles)
• Panera Bread (1.2 miles)
• Starbucks (1.4 miles)
• Boxcar Coffee Roasters (2 miles)
• Ozo Coffee (2.2 miles)
• Starbucks (2.2 miles)

Theaters

• Century Theatre (1 miles)

Transportation

• Boulder Municipal Airport (1.5 miles)
• Downtown Boulder Station (2.2 miles)