University Heights Rehab & Care

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University Heights Rehab & Care

656 Dillon Wy, Aurora, CO 80011

For more information about senior living options: (844) 490-3973

3.7 from 46 reviews
5 stars
28
4 stars
3
3 stars
1
2 stars
1
1 stars
13

Skilled Nursing Facility

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    Overall Review of University Heights Rehab & Care

    Pros

    • pro The facility is clean and smells wonderful, with staff consistently cleaning and residents seeming to have fun.
    • pro Every staff member is cheerful and welcoming, with smiles on their faces and a willingness to help.
    • pro The rehabilitation center reportedly taught a resident to walk and do things on their own, with doctors, nurses, social workers, and the whole staff described as excellent.
    • pro A nurse named Serena/Selena goes out of her way to ensure residents have what they need and are comfortable.
    • pro The facility offers many activities, has a safe outdoor area, and provides space for residents to relax.
    • pro Visitors describe wonderful experiences and would recommend the facility.
    • pro The staff are positive and cheerful, with decorated hallways and events.

    Cons

    • pro The facility reportedly had a severe roach infestation and a pervasive odor, with residents not properly cared for.
    • pro Residents were placed in multiple layers of diapers because staff would not change them.
    • pro Staff were described as asleep or on the phone and not assisting residents when needed.
    • pro The place was described as unsafe and severely understaffed, warranting a health inspector visit.
    • pro Don and admissions were unresponsive, making it hard for families to reach anyone to check on their loved ones.
    • pro There were allegations of elderly abuse and of falsifying medication administration by a nurse.
    • pro Security was lacking; there was no staff in sight and residents wandered unsupervised.
    • pro The food was described as disgusting.
    • pro Reviewers claimed neglect and cruelty and urged that the facility be shut down.

    Review

    Families whose loved ones have spent time at this facility paint a sharply divided portrait, with harrowing accounts of neglect, infestations, and unsafe conditions competing with pockets of praise for individual caregivers and moments of genuine care. The strongest notes across many reviews describe a hospital-level concern that began even before the move-in: a belief that a transfer from Nebraska would ensure proper monitoring and care, only to see the home become a site of frequent hospital visits, falls, and a pattern of supervision that many feel failed to protect residents. In one of the most pointed observations, a family recounts that their mother was there for less than three weeks before the hospital removed her due to elderly neglect, repeated falls, and the need for constant surveillance. This combination of safety failures and rapid escalation to medical intervention sets a somber tone for the overall experience described by multiple reviewers.

    Infestation and odor issues recur as recurring and vivid problems. A number of reviewers allege a serious roach infestation that permeates bath areas and resident rooms, with at least one instance of a family member personally killing an insect in the bathroom and then discovering more roaches crawling on the walls. The environment is described as smelling horrible at times, with some reviewers insisting that such conditions were noticeable to visitors and indicative of broader cleanliness failures. One review even recounts that residents were placed in multiple layers of diapers to avoid frequent changes, an image that underscores a broader concern about attentiveness to basic hygiene and dignity. The combination of pests and odors is presented not as a perception issue but as a tangible, ongoing problem that affected daily life for residents.

    Staffing and responsiveness are central to the distressing narratives, with many reviewers accusing the staff of being inattentive, overworked, or disengaged. Repeated claims surface about nurses and CNAs being inattentive, with some reviewers asserting that staff are asleep during night shifts or preoccupied with personal phone use rather than assisting residents. One reviewer even provided a dramatic anecdote of a worker sleeping for a significant stretch during a visit. Other families describe trying repeatedly to reach the director of nursing (DON) or other administration with little or no response, leading to a perception that long-distance families are particularly disadvantaged when trying to check on loved ones. The perceived disconnect between frontline caregivers and administrative leadership is a recurring theme, with frustration directed at the frequency of DON changes and unclear accountability for follow-up on concerns.

    At the same time, the reviews do not present a single, monolithic picture of care. There are accounts of severe abuses and alarming lapses alongside testimonies that praise particular staff members and moments of meaningful care. In one crimson-highlighted narrative, a family member claims that a nurse in charge admitted to elderly abuse and even to falsifying medication charts, saying that she marked administering a drug she did not actually give. This claim is coupled with descriptions of pain, hunger, and an inability to obtain timely assistance, creating a powerful portrayal of a facility that, in these voices, fails at fundamental patient protections. By contrast, several other reviews describe wholesome, respectful care from specific nurses or rehab staff, noting that rehabilitation nurses helped a resident relearn how to walk, or that the director and other staff were pleasant and responsive during other periods of care. The existence of these widely divergent experiences suggests inconsistent staffing patterns, instilling a sense that the quality of care can vary dramatically from shift to shift or from one unit to another.

    Rehabilitation and medical care, when present, are described in mixed terms. Some families recount positive experiences with rehabilitation services and physical therapy, including stories of teaching a resident to walk again and helping a non-ambulatory person regain independence with professional guidance. A different thread of commentary, however, emphasizes unsafe or questionable practices, including allegations that a nurse might forcefully administer care or fail to listen to a patient's or family's concerns about pain, swallowing difficulties, or otherwise appropriate treatment. The duality here - care that can be compassionate and seriously skilled in some moments, and neglectful or abusive in others - further complicates any attempt to form a single overall judgment from the testimonies.

    Communication challenges also appear to color the experience for families, particularly for those who live far away. Several reviews describe being unable to contact a loved one reliably, or feeling that messages and requests for follow-up are not handled promptly. Some reviews specifically reference difficulty in obtaining timely information about deliveries, such as food, and the lack of a stable point of contact for families trying to understand daily routines, meal plans, or changes in care. A few reviews, meanwhile, celebrate the ability to connect through staff who bring cordless phones to residents so distant family members can reach them more easily, illustrating how positive practices can coexist with broader dysfunction.

    Other mentions add texture to the overall picture. There are stories about well-maintained spaces and cheerful staffs in certain contexts, with reviewers describing clean facilities, fresh-looking common areas, and staff members who display warmth and attentiveness during visits. A specific appreciation is voiced for certain individuals, including nurses who appear to go above and beyond for their patients, and in some cases, family members who feel compelled to acknowledge good-care moments even while chronicling other difficulties. There are also complaints about inconsistent hiring practices and staff turnover, as well as explicit calls to authorities to inspect and intervene, driven by concerns about safety, hygiene, and overall resident welfare.

    Ultimately, the collection of experiences conveys a complex, unsettling mosaic. Some families experienced responsive care and technical excellence in rehabilitation or daily nursing tasks, while others faced what they describe as neglect, abuse, unsafe conditions, and acute staffing shortages. The most persistent threads are concerns about patient safety, proper supervision of residents who require close monitoring, a stressful and sometimes opaque administrative structure, and a facility environment that appears to fluctuate between adequate care and serious lapses. The divergent reviews underscore the importance of firsthand visits, direct observation of staff-resident interactions, and careful scrutiny of both clinical practice and environmental conditions when evaluating a nursing home.

    For anyone considering this facility, the narratives suggest approaching with caution and conducting thorough due diligence. Potential families should prioritize direct observation of care on a typical shift, inquire about current staffing levels and turnover, request examples of monitoring for residents who need close supervision, and seek transparent communication protocols with the administration. Reporting concerns to state authorities is clearly on the minds of several reviewers, reflecting a belief that independent oversight is essential when patterns of neglect or cruelty are alleged. While some residents and families report moments of kindness and effective rehabilitation, the recurring themes of infestation, strong odors, inconsistent responsiveness, and serious questions about safety present a compelling case for evaluating alternative options and ensuring that any chosen facility can deliver reliable, respectful, and safe care for vulnerable loved ones.

    Features

    Housing

    • 88 resident community capacity 88 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Denver International (12 miles away) Denver International (12 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    University Heights Rehab & Care is a premier assisted living community located in Aurora, CO. Our community offers a wide range of amenities designed to enhance the quality of life for our residents.

    Residents can enjoy the convenience of an on-site beauty salon, where they can receive personalized hair and nail services. Cable or satellite TV is available in each resident's room for their entertainment. Our community operated transportation makes it easy for residents to get around town for errands or social activities.

    For those who want to stay connected, we have a computer center with Wi-Fi/high-speed internet access. Our dining room provides restaurant-style dining experiences, where residents can enjoy delicious meals prepared by our skilled culinary team. Special dietary restrictions are taken into consideration to ensure each resident's specific needs are met.

    We understand the importance of maintaining an active lifestyle, which is why we offer a fitness room and wellness center on site. Residents can participate in fitness programs tailored to their abilities and interests. We also organize planned day trips and scheduled daily activities to keep residents engaged and entertained.

    Our community features fully furnished private rooms with housekeeping services provided for convenience. Each room has a private bathroom and a kitchenette equipped with necessary appliances. Move-in coordination is available to assist residents in transitioning smoothly into our community.

    Located nearby are two cafes, two parks, 13 pharmacies, six physicians' offices, six restaurants, and transportation options for non-medical needs. Additionally, there are four hospitals in close proximity for any medical emergencies or specialized care requirements.

    At University Heights Rehab & Care, we pride ourselves on providing exceptional care services as well. With 24-hour call system and supervision, residents can feel safe knowing that assistance is readily available whenever needed. Our dedicated staff provides assistance with activities of daily living such as bathing and dressing as well as transfers if required. Medication management ensures proper administration of medications following doctor's prescriptions.

    Mental wellness programs are offered to support residents' emotional well-being, and special dietary restrictions are accommodated to promote optimal health for individuals with specific nutritional needs. Transportation arrangements can be made for residents' appointments.

    In summary, University Heights Rehab & Care is a vibrant assisted living community that offers a variety of amenities, care services, and nearby conveniences to enhance the lives of our residents.

    Nearby Places of Interest

    This part of Aurora, Colorado offers a convenient and vibrant community with easy access to essential services such as pharmacies, hospitals, and physicians. You will find a variety of dining options ranging from fast food to sit-down restaurants, as well as cafes for your morning coffee. Nearby parks provide opportunities for outdoor recreation and relaxation, while transportation options are available for getting around the area. Additionally, there is a theater nearby for entertainment and a place of worship for spiritual fulfillment. Overall, this area provides a well-rounded environment that could be suitable for senior living with its amenities and accessibility.

    Pharmacies

    • Walgreens (1 miles)
    • Walgreens (2.1 miles)
    • Walgreens (2.6 miles)
    • Walgreens (2.7 miles)
    • McKesson Drug Co. (2.7 miles)
    • King Soopers Pharmacy (3.4 miles)
    • Walgreens (3.6 miles)

    Restaurants

    • In-N-Out Burger (1.1 miles)
    • McDonald's (2.4 miles)
    • McDonald's (2.8 miles)
    • Stanley Beer Hall (3.6 miles)
    • Piper Inn (4.5 miles)
    • Old Town Hot Pot (4.9 miles)
    • Sonic Drive-In (5.6 miles)

    Hospitals

    • Village Pavilion (1.3 miles)
    • Children's Hospital Colorado Anschutz Medical Campus (1.3 miles)
    • Rocky Mountain Regional VA Medical Center (1.4 miles)
    • University of Colorado Hospital (1.7 miles)
    • Cherry Creek Eye Center (6.2 miles)
    • National Jewish Health (6.6 miles)

    Physicians

    • UCHealth Sue Anschutz-Rodgers Eye Center - Anschutz Medical Campus (1.6 miles)
    • Health Images (2.4 miles)
    • The Medical Center of Aurora (2.7 miles)
    • Rocky Mountain Cancer Centers (2.9 miles)
    • VA Jewell Clinic (3.1 miles)
    • Colorado Kids Pediatrics (4.9 miles)
    • Orthopedic Associates (6 miles)

    Cafes

    • Starbucks (3.2 miles)
    • Dutch Bros Coffee (4 miles)
    • Starbucks (5.6 miles)
    • Starbucks (6.4 miles)
    • Starbucks (7.2 miles)
    • Starbucks (7.2 miles)
    • Aviano Coffee (7.2 miles)

    Parks

    • Lowry Dog Park (3.4 miles)
    • Great Plains Park (4.6 miles)
    • Cherry Creek State Park- Off Leash Dog Area (6 miles)
    • Kennedy Dog Park (6.1 miles)
    • Ash Grove Park (6.2 miles)
    • Rolling Bluff Park (6.4 miles)
    • Infinity Park (6.5 miles)

    Transportation

    • RTD Rail - 40th Ave & Airport Boulevard-Gateway Park Station (3.4 miles)
    • United Airlines Flight Training Center (5.1 miles)

    Theaters

    • Amc 9+Co 1 (6.4 miles)

    Places of Worship

    • Temple Sinai (7.7 miles)

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