University Heights Rehab & Care
Save656 Dillon Wy, Aurora, CO 80011
For more information about senior living options: (844) 490-3973
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Families whose loved ones have spent time at this facility paint a sharply divided portrait, with harrowing accounts of neglect, infestations, and unsafe conditions competing with pockets of praise for individual caregivers and moments of genuine care. The strongest notes across many reviews describe a hospital-level concern that began even before the move-in: a belief that a transfer from Nebraska would ensure proper monitoring and care, only to see the home become a site of frequent hospital visits, falls, and a pattern of supervision that many feel failed to protect residents. In one of the most pointed observations, a family recounts that their mother was there for less than three weeks before the hospital removed her due to elderly neglect, repeated falls, and the need for constant surveillance. This combination of safety failures and rapid escalation to medical intervention sets a somber tone for the overall experience described by multiple reviewers.
Infestation and odor issues recur as recurring and vivid problems. A number of reviewers allege a serious roach infestation that permeates bath areas and resident rooms, with at least one instance of a family member personally killing an insect in the bathroom and then discovering more roaches crawling on the walls. The environment is described as smelling horrible at times, with some reviewers insisting that such conditions were noticeable to visitors and indicative of broader cleanliness failures. One review even recounts that residents were placed in multiple layers of diapers to avoid frequent changes, an image that underscores a broader concern about attentiveness to basic hygiene and dignity. The combination of pests and odors is presented not as a perception issue but as a tangible, ongoing problem that affected daily life for residents.
Staffing and responsiveness are central to the distressing narratives, with many reviewers accusing the staff of being inattentive, overworked, or disengaged. Repeated claims surface about nurses and CNAs being inattentive, with some reviewers asserting that staff are asleep during night shifts or preoccupied with personal phone use rather than assisting residents. One reviewer even provided a dramatic anecdote of a worker sleeping for a significant stretch during a visit. Other families describe trying repeatedly to reach the director of nursing (DON) or other administration with little or no response, leading to a perception that long-distance families are particularly disadvantaged when trying to check on loved ones. The perceived disconnect between frontline caregivers and administrative leadership is a recurring theme, with frustration directed at the frequency of DON changes and unclear accountability for follow-up on concerns.
At the same time, the reviews do not present a single, monolithic picture of care. There are accounts of severe abuses and alarming lapses alongside testimonies that praise particular staff members and moments of meaningful care. In one crimson-highlighted narrative, a family member claims that a nurse in charge admitted to elderly abuse and even to falsifying medication charts, saying that she marked administering a drug she did not actually give. This claim is coupled with descriptions of pain, hunger, and an inability to obtain timely assistance, creating a powerful portrayal of a facility that, in these voices, fails at fundamental patient protections. By contrast, several other reviews describe wholesome, respectful care from specific nurses or rehab staff, noting that rehabilitation nurses helped a resident relearn how to walk, or that the director and other staff were pleasant and responsive during other periods of care. The existence of these widely divergent experiences suggests inconsistent staffing patterns, instilling a sense that the quality of care can vary dramatically from shift to shift or from one unit to another.
Rehabilitation and medical care, when present, are described in mixed terms. Some families recount positive experiences with rehabilitation services and physical therapy, including stories of teaching a resident to walk again and helping a non-ambulatory person regain independence with professional guidance. A different thread of commentary, however, emphasizes unsafe or questionable practices, including allegations that a nurse might forcefully administer care or fail to listen to a patient's or family's concerns about pain, swallowing difficulties, or otherwise appropriate treatment. The duality here - care that can be compassionate and seriously skilled in some moments, and neglectful or abusive in others - further complicates any attempt to form a single overall judgment from the testimonies.
Communication challenges also appear to color the experience for families, particularly for those who live far away. Several reviews describe being unable to contact a loved one reliably, or feeling that messages and requests for follow-up are not handled promptly. Some reviews specifically reference difficulty in obtaining timely information about deliveries, such as food, and the lack of a stable point of contact for families trying to understand daily routines, meal plans, or changes in care. A few reviews, meanwhile, celebrate the ability to connect through staff who bring cordless phones to residents so distant family members can reach them more easily, illustrating how positive practices can coexist with broader dysfunction.
Other mentions add texture to the overall picture. There are stories about well-maintained spaces and cheerful staffs in certain contexts, with reviewers describing clean facilities, fresh-looking common areas, and staff members who display warmth and attentiveness during visits. A specific appreciation is voiced for certain individuals, including nurses who appear to go above and beyond for their patients, and in some cases, family members who feel compelled to acknowledge good-care moments even while chronicling other difficulties. There are also complaints about inconsistent hiring practices and staff turnover, as well as explicit calls to authorities to inspect and intervene, driven by concerns about safety, hygiene, and overall resident welfare.
Ultimately, the collection of experiences conveys a complex, unsettling mosaic. Some families experienced responsive care and technical excellence in rehabilitation or daily nursing tasks, while others faced what they describe as neglect, abuse, unsafe conditions, and acute staffing shortages. The most persistent threads are concerns about patient safety, proper supervision of residents who require close monitoring, a stressful and sometimes opaque administrative structure, and a facility environment that appears to fluctuate between adequate care and serious lapses. The divergent reviews underscore the importance of firsthand visits, direct observation of staff-resident interactions, and careful scrutiny of both clinical practice and environmental conditions when evaluating a nursing home.
For anyone considering this facility, the narratives suggest approaching with caution and conducting thorough due diligence. Potential families should prioritize direct observation of care on a typical shift, inquire about current staffing levels and turnover, request examples of monitoring for residents who need close supervision, and seek transparent communication protocols with the administration. Reporting concerns to state authorities is clearly on the minds of several reviewers, reflecting a belief that independent oversight is essential when patterns of neglect or cruelty are alleged. While some residents and families report moments of kindness and effective rehabilitation, the recurring themes of infestation, strong odors, inconsistent responsiveness, and serious questions about safety present a compelling case for evaluating alternative options and ensuring that any chosen facility can deliver reliable, respectful, and safe care for vulnerable loved ones.
University Heights Rehab & Care is a premier assisted living community located in Aurora, CO. Our community offers a wide range of amenities designed to enhance the quality of life for our residents.
Residents can enjoy the convenience of an on-site beauty salon, where they can receive personalized hair and nail services. Cable or satellite TV is available in each resident's room for their entertainment. Our community operated transportation makes it easy for residents to get around town for errands or social activities.
For those who want to stay connected, we have a computer center with Wi-Fi/high-speed internet access. Our dining room provides restaurant-style dining experiences, where residents can enjoy delicious meals prepared by our skilled culinary team. Special dietary restrictions are taken into consideration to ensure each resident's specific needs are met.
We understand the importance of maintaining an active lifestyle, which is why we offer a fitness room and wellness center on site. Residents can participate in fitness programs tailored to their abilities and interests. We also organize planned day trips and scheduled daily activities to keep residents engaged and entertained.
Our community features fully furnished private rooms with housekeeping services provided for convenience. Each room has a private bathroom and a kitchenette equipped with necessary appliances. Move-in coordination is available to assist residents in transitioning smoothly into our community.
Located nearby are two cafes, two parks, 13 pharmacies, six physicians' offices, six restaurants, and transportation options for non-medical needs. Additionally, there are four hospitals in close proximity for any medical emergencies or specialized care requirements.
At University Heights Rehab & Care, we pride ourselves on providing exceptional care services as well. With 24-hour call system and supervision, residents can feel safe knowing that assistance is readily available whenever needed. Our dedicated staff provides assistance with activities of daily living such as bathing and dressing as well as transfers if required. Medication management ensures proper administration of medications following doctor's prescriptions.
Mental wellness programs are offered to support residents' emotional well-being, and special dietary restrictions are accommodated to promote optimal health for individuals with specific nutritional needs. Transportation arrangements can be made for residents' appointments.
In summary, University Heights Rehab & Care is a vibrant assisted living community that offers a variety of amenities, care services, and nearby conveniences to enhance the lives of our residents.
This part of Aurora, Colorado offers a convenient and vibrant community with easy access to essential services such as pharmacies, hospitals, and physicians. You will find a variety of dining options ranging from fast food to sit-down restaurants, as well as cafes for your morning coffee. Nearby parks provide opportunities for outdoor recreation and relaxation, while transportation options are available for getting around the area. Additionally, there is a theater nearby for entertainment and a place of worship for spiritual fulfillment. Overall, this area provides a well-rounded environment that could be suitable for senior living with its amenities and accessibility.
University Heights Rehab & Care is located at 656 Dillon Wy, Aurora, CO 80011 in Arapahoe County, Colorado
University Heights Rehab & Care on seniors.fyi includes 6 photos including images showing windows, interior, bedroom, entrance, rehabilitation, therapy room, exercise equipment, physical therapy, and more.
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