University Heights Rehab & Care in Aurora, CO
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656 Dillon Wy, Aurora, CO 80011
For more information about senior living options: (844) 490-3973
The facility is described as clean and odor-free, with staff consistently cleaning and residents appearing to have fun. The staff are cheerful, welcoming, and eager to help, and are noted for having big hearts. The administration and directors are praised for making personal visits and showing genuine care for residents and staff. The facility offers engaging activities and entertainment, with residents socializing and staff participating in events. Families report attentive, professional care and appreciation for staff who truly care about their loved ones. Visitors describe the environment as inviting, with friendly, professional staff and a sense of purpose among the team. Long-standing residents and their families express gratitude for the care and the positive experiences at the facility. Some reviewers describe University Heights as a wonderful place for rehabilitation and recovery, citing positive experiences across multiple staff members.
They describe the facility as a mess and unsafe, with severe understaffing and security issues. They report a roach infestation and a pervasive, foul odor throughout the building. They say staff are uncaring, with many workers asleep or on the phone and unresponsive to assistance. They allege residents are left in multiple layers of diapers because staff won’t change them. They accuse a nurse of elderly abuse and of falsifying medication administration. They complain the facility is hard to contact, with constant changes in the DON hindering accountability. They claim the food is disgusting and basic needs like showers are not met in a timely manner. They urge others not to use the facility and say it should be shut down.University Heights Rehab & Care in Aurora is best suited for families seeking a rehab-forward environment where meaningful progress and an engaged staff are possible, and where a lively, socially active atmosphere can support a resident’s quality of life. The strongest case rests with the rehab potential: multiple accounts describe residents learning to walk again or regain independence with professional therapists, coupled with administrators and nurses who demonstrate a personal investment in residents’ daily comfort. When the population is oriented toward recovery and short-to-medium term stays, the campus’ clean, well-kept appearance, pleasant staff interactions, and visible activity calendar offer tangible value. The facility also shows pockets of stability at times, with leadership that makes direct, in-person visits and a team that can deliver consistent care when staffing aligns.
Those who should consider alternatives are families dealing with persistent, high-stress reliability gaps. The most troubling reviews point to long wait times for call buttons, slow response to needs, and inconsistent communication with families, including repeated difficulty reaching decision-makers. For long-distance family members, the inability to secure timely updates or quick access to a loved one’s status can erode trust. Serious concerns about safety and supervision, claims of understaffing, unattended medication, and even allegations of neglect, signal that this facility may not meet expectations for continuous oversight or withstanding higher-acuity needs. Additionally, infestations, odors, and a perception of overall cleanliness slipping at times create a risk calculus that will push some families to look elsewhere.
The pro-set is meaningful: a number of reviewers hail the rehabilitation program as effective, with caregivers who are friendly and genuinely dedicated, and with administration that appears engaged in residents’ welfare. Cleanliness and a welcoming, home-like feel recur in positive experiences, and several families note active social calendars, outdoor spaces, and staff who go above and beyond on occasions. In those moments, residents seem to enjoy interactions with staff, and some residents’ families describe regular personal touches from nurses and therapists. Taken together, the positives suggest that when staffing is adequate and management is stable, the community can deliver the kind of person-centered care that families hope to find.
Yet the main cons cannot be merely waved away. The most persistent complaints center on staffing inconsistencies, with residents and families reporting delayed assistance, missing meals, and miscommunications about schedules or who is responsible for care decisions. Structural issues, unreliable food delivery, unsatisfactory showering and hygiene timing, and medication-management concerns, underline a fragility in daily operations that erodes confidence during a stay. Pervasive concerns about cleanliness and safety in some reviews, ranging from pests to alarmingly broken or unmonitored medical carts, signal that conditions can deteriorate when supervision lapses. Add to that the turnover in key leadership roles and the perception that some managers are difficult to reach, and the overall picture becomes a caution flag for families prioritizing consistent, predictable care.
Operationally, determining fit requires a disciplined on-site evaluation. Prospective families should request a candid tour that includes observing therapy sessions, meal service, and nursing responsiveness; ask to meet the current Director of Nursing and the administrator to gauge accessibility and follow-through on family concerns; inspect the facility for odor, cleanliness, and safety controls; and verify how recent inspections or corrective actions were addressed. It makes sense to test the phone and communication loop, how quickly a family can be connected to staff and whether messages are promptly relayed to the right person. Inquire about pest control history, room and bathroom maintenance, and how meal quality is monitored, because inconsistent nourishment and dining experiences have a recorded impact on overall resident well-being.
Bottom line: University Heights Rehab & Care can be a strong choice for families who prioritize rehabilitation outcomes, a clean and vibrant environment, and staff who demonstrate warmth and competency on a consistent basis. When those conditions align with ongoing, reliable communication and robust day-to-day supervision, the pros substantially offset the occasional operational hiccup. However, for families where sustained staffing reliability, rapid responsiveness, and unambiguous accountability are nonnegotiable, alternatives should be actively explored. A disciplined, time-bound trial, coupled with direct conversations about ownership, governance, and a concrete plan for addressing past deficiencies, will determine whether this community can transition from a promising rehab setting to a trusted long-term home.
88 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Denver International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.University Heights Rehab & Care is a premier assisted living community located in Aurora, CO. Our community offers a wide range of amenities designed to enhance the quality of life for our residents.
Residents can enjoy the convenience of an on-site beauty salon, where they can receive personalized hair and nail services. Cable or satellite TV is available in each resident's room for their entertainment. Our community operated transportation makes it easy for residents to get around town for errands or social activities.
For those who want to stay connected, we have a computer center with Wi-Fi/high-speed internet access. Our dining room provides restaurant-style dining experiences, where residents can enjoy delicious meals prepared by our skilled culinary team. Special dietary restrictions are taken into consideration to ensure each resident's specific needs are met.
We understand the importance of maintaining an active lifestyle, which is why we offer a fitness room and wellness center on site. Residents can participate in fitness programs tailored to their abilities and interests. We also organize planned day trips and scheduled daily activities to keep residents engaged and entertained.
Our community features fully furnished private rooms with housekeeping services provided for convenience. Each room has a private bathroom and a kitchenette equipped with necessary appliances. Move-in coordination is available to assist residents in transitioning smoothly into our community.
Located nearby are two cafes, two parks, 13 pharmacies, six physicians' offices, six restaurants, and transportation options for non-medical needs. Additionally, there are four hospitals in close proximity for any medical emergencies or specialized care requirements.
At University Heights Rehab & Care, we pride ourselves on providing exceptional care services as well. With 24-hour call system and supervision, residents can feel safe knowing that assistance is readily available whenever needed. Our dedicated staff provides assistance with activities of daily living such as bathing and dressing as well as transfers if required. Medication management ensures proper administration of medications following doctor's prescriptions.
Mental wellness programs are offered to support residents' emotional well-being, and special dietary restrictions are accommodated to promote optimal health for individuals with specific nutritional needs. Transportation arrangements can be made for residents' appointments.
In summary, University Heights Rehab & Care is a vibrant assisted living community that offers a variety of amenities, care services, and nearby conveniences to enhance the lives of our residents.
This part of Aurora, Colorado offers a convenient and vibrant community with easy access to essential services such as pharmacies, hospitals, and physicians. You will find a variety of dining options ranging from fast food to sit-down restaurants, as well as cafes for your morning coffee. Nearby parks provide opportunities for outdoor recreation and relaxation, while transportation options are available for getting around the area. Additionally, there is a theater nearby for entertainment and a place of worship for spiritual fulfillment. Overall, this area provides a well-rounded environment that could be suitable for senior living with its amenities and accessibility.
University Heights Rehab & Care is located at 656 Dillon Wy, Aurora, CO 80011 in Arapahoe County, Colorado
University Heights Rehab & Care on seniors.fyi includes 6 photos including images showing windows, interior, bedroom, building, exterior, brick, entrance, rehabilitation, and more.
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