Manorcare Health Svc Tice Valley in Walnut Creek, CA

Pros

• They had a great experience with ProMedica/ManorCare at Tice Valley and found it very organized.
• Razel, the unit manager, is thorough and helpful.
• The staff do an outstanding job and show a lot of patience with the patients.
• The environment is very clean and the staff are professional.
• The room was clean and the physical and occupational therapists were wonderful.
• The care has been excellent for post-acute needs, and residents like the staff and routine.
• The rooms and property are nicely kept up and fresh.
• Manor Care is an excellent choice for rehab.

Cons

• The facility is severely understaffed, leaving patients unclean and unsafe.
• Some nurses wouldn’t call 911 when a patient was having mini TIAs, endangering him.
• The care line is described as a joke and the facility shows little concern for residents.
• Call lights are often left unanswered for hours.
• The interior is outdated and dirty, with constant loud alarms and poor maintenance.
• The meals are horrible, not nutritious, and often served cold, leading to weight loss.

Review

ManorCare Tice Valley in Walnut Creek is best suited for families seeking a post-acute rehab track where skilled therapy services are a clear focus and where a dedicated, hands-on approach to oversight can influence daily care. The reviews consistently point to solid rehabilitation potential: competent physical and occupational therapy, a clean environment, and a unit manager who can be a responsive point of contact for families. When a loved one needs structured rehab after a fall or surgery, this community can deliver real therapeutic value, and it helps that Razel, the unit manager noted in the feedback, is described as thorough and attentive. For families willing to stay engaged and insist on accountability, that rehab emphasis can be the defining strength.

Those who should consider alternatives are families whose priorities hinge on steady, 24/7 nursing coverage, consistently courteous care, and a consistently calm, well-maintained environment. Several reviews flag persistent staffing gaps, with concerns about call lights not being answered promptly, medications and hygiene not being managed reliably, and experienced family members feeling forced to oversee basic daily needs. If reliability in daily nursing, predictable routines, and a consistently quiet, clean setting are nonnegotiables, this community may not meet those expectations. For long-term custodial care where ongoing oversight is critical, other options with stronger staffing models and fewer repeated complaints may be preferable.

The strongest positives here center on rehab capability and certain frontline staff. Families describing positive therapy experiences report well-trained physical and occupational therapists, responsive aides, and a facility that is kept reasonably clean. In scenarios where therapy goals dominate the care plan and family members are able to monitor progress, these elements can translate into meaningful gains for a resident. A number of reviews also highlight engaged staff who treat residents with dignity and respect when they are able to connect, and some patients benefit from the presence of a motivated unit manager who can intervene on concerns. These are tangible advantages that can support a solid rehab outcome when other risk factors are managed.

However, the major cons consistently weigh the balance toward caution. Understaffing appears as a recurring theme, affecting RN, LVN, and CNA coverage, which leads to delayed call-light responses, uneven monitoring, and tasks like hygiene and grooming not being completed promptly. Administrative communication can be sporadic or unproductive, and some families report encounters with rigid or overburdened staff who are unable to keep up with clinical needs. The environment is described as noisy and outdated in places, with frequent alarms and a palpable sense that equipment and amenities are variably available. Food quality and nutrition are another recurring concern, with several reviewers noting meals that are unappealing or not adequately protein-focused, which compounds the challenges for post-operative or medically complex residents.

The way these pros and cons play out is a cautionary calculus. If a resident’s primary need is rehab recovery supported by capable therapists, and a family partner can maintain ongoing communication with the care team (especially with Razel or other proactive staff), the positives can drive genuine improvements. But the weight of multiple reports detailing missed calls, delayed care, and inconsistent daily routines cannot be dismissed. The facility’s strengths in rehabilitation and some caring staff are real, but they are frequently offset by safety and quality-of-life risks tied to staffing, communication, and environment. This makes the decision highly situational and requires careful planning and proactive oversight.

Practically, families should visit with specific questions: what are current nurse-to-resident ratios, how quickly are call lights answered during different shifts, and what is the exact process for medication administration and daily hygiene duties? Request to meet the unit manager and the therapy team, and ask for recent discharge summaries or care plans to gauge consistency. Review the menu and nutrition information, and probe how the facility handles changes in a resident’s diet or medical needs. If possible, arrange a trial period or closely monitored stay and set up a clear escalation path for concerns. Consider bringing in an advocate or leveraging a family member who can act as a steady care partner to ensure the plan stays on track.

In the end, ManorCare Tice Valley offers a pragmatic option for post-acute rehab where therapy strength and engaged frontline staff can make a meaningful difference. For long-term custodial care or situations demanding unwavering daily nursing reliability and consistently pristine conditions, it is prudent to explore other communities first. The facility’s rehab drive and some compassionate caregivers exist alongside persistent concerns about staffing, communication, and overall consistency. Families able to implement a rigorous oversight plan and prioritize rehab goals will find value here, but without that hands-on partnership, the risks can quickly overshadow the potential benefits.

This particular area of Walnut Creek, California is a convenient and well-equipped neighborhood with a variety of amenities within close proximity. There are several pharmacies nearby for easy access to medication and healthcare needs. The presence of multiple hospitals and physicians in the area ensures quality medical care for residents. Additionally, there are plenty of cafes and restaurants for dining options, as well as theaters for entertainment purposes. Parks provide opportunities for outdoor recreation and relaxation, while transportation options like BART stations offer convenient access to nearby cities. Overall, this neighborhood offers a comfortable and convenient lifestyle for seniors looking to settle in a bustling yet peaceful community.

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.5 miles)

Hospitals

• Kaiser Permanente Medical Center (1.4 miles)

Cafes

• Philz Coffee (1.5 miles)
• Marketplace Cafe (1.7 miles)
• Bondadoso Coffee & Tea Collective Add to Favorites (2.4 miles)
• Sideboard Neighborhood Kitchen and Coffee Bar (2.6 miles)
• Peet's Coffee and Tea (2.8 miles)
• Philz Coffee (2.8 miles)
• Starbucks (3.6 miles)

Restaurants

• Gott’s Roadside (1.5 miles)
• True Food Kitchen (1.6 miles)
• Taco Bell (2.6 miles)
• Chick-Fil-A (3.3 miles)
• Wendy's (3.6 miles)
• Rocco's Ristorante & Pizzeria (4.6 miles)
• Jack's Restaurant & Bar (4.8 miles)

Theaters

• Century Walnut Creek 14 and XD (1.6 miles)
• Century 16 Downtown Pleasant Hill and XD (4.7 miles)
• Solano Drive In (8.5 miles)

Physicians

• Derek Jue (1.8 miles)
• Ford Lloyd C MD (3.8 miles)
• Golden State Dermatology (4 miles)
• Michael Y Chang, DO (4.3 miles)
• Ipm Medical Group (4.4 miles)
• Muir Orthopaedic Specialists - Redwood (4.5 miles)
• Muir Orthopedic Specialists (4.5 miles)

Parks

• Civic Park (2 miles)
• Rudgear Park (2.5 miles)
• Livorna Park (3.1 miles)
• Hacienda de las Flores (3.3 miles)
• Heather Farm All Abilities Playground (3.4 miles)
• Heather Farm Park (3.5 miles)
• Heather Farm Dog Park (3.6 miles)

Transportation

• Walnut Creek BART Station (2.1 miles)
• Pleasant Hill/Contra Costa Centre BART Station (3.7 miles)
• U-Haul of Concord (6.1 miles)

Places of Worship

• Queen of All Saints (7.5 miles)