Manorcare Health Svc Tice Valley

Pros

• Razel the unit manager is thorough and helped us out.
• Razel listens and cares.
• Very professional staff and a very clean environment.
• They do an outstanding job and have a lot of patience with the patients.
• The traveling nurse stated that it was the cleanest place she has been to.

Cons

• They reported finding soiled diapers on the restroom floor, a room temperature of 64 degrees, and said staff were not competent or attentive to the patient's discomfort.
• They stated their father died a week after admission and that he deserved better treatment.
• They alleged the facility was understaffed and that RNs, LVNs, and CNAs did not adequately check on patients or keep them clean and safe.
• They claimed one RN wouldn't call 911 when a loved one was having mini TIAs.
• They said the admins were not helpful and would listen to concerns but never resolve them, except Razel who listened and cared.
• They described the care line as a joke and said the facility did not care.
• They pulled their sister out after a week due to atrocious care and insufficient staffing.
• They reported 15?30 minute nurse response times, medications given incorrectly, and some nurses being rude.
• They described their 98-year-old mother-in-law as having to wait for help with the restroom, often be left in soiled conditions, and smell like urine because staff did not respond.
• They criticized the facility for poor communication during a Covid outbreak, with delayed test results, and a perceived breakdown in care.

Review

There is a wide range of experiences shared about ManorCare at Tice Valley, reflecting a facility that some families found well-organized and compassionate, while many others paint a troubling picture of care, communication, and safety. On the positive side, a number of reviewers recount experiences that suggest a well-run operation, including organized post-acute care, thorough staff, and meaningful support from certain leaders. One reviewer singled out Razel, the unit manager, as especially thorough and helpful, noting that this staff member listened and cared. Another pair of comments describe very professional staff, a clean environment, and therapists - physical and occupational - who were described as wonderful, underscoring that, at times, the facility can deliver high-quality rehabilitative care. A resident who had previously spent time there two years ago described clean rooms, caring staff, and strong therapy services, which stands in contrast to later negative experiences and suggests that quality may vary over time or by unit.

Yet the overwhelming thread in many reviews is concern about patient safety, cleanliness, and responsiveness. Several accounts emphasize understaffing as a core problem, with not enough RNs, LVNs, or CNAs to check on patients, clean them, or keep them safe. One account explicitly notes that only a single RN would not call 911 when a loved one was having mini TIAs, highlighting a fear that emergencies may be mishandled or delayed. The recurrence of staffing concerns appears to influence many other complaints: when there aren't enough hands on deck, basic tasks like assisting with call bells, helping patients use the restroom, or ensuring timely hygiene care can fall through the cracks.

Cleanliness and dignity during care are recurrent points of contention. Several reviewers describe unsanitary conditions or neglect that deeply affected family members and patients. For instance, there is a disturbing report of soiled and dirty diapers found on a restroom floor, with a room that was left uncomfortably cold (a reported 64 degrees) and a clarification that the patient had not received appropriate comfort or monitoring. Other reviews recount that patients were left soiled for extended periods or were not assisted with basic personal hygiene, leading to a smell and a lower quality of life that family members found unacceptable. These stories are paired with concerns about the overall environment - things like outdated interiors, loud alarms, and a perception that the facility has not kept up with maintenance, which can compound the stress already placed on patients and families.

Communication, or the lack thereof, is another major theme. Families describe a system that fails to keep them informed about their loved ones, even during health scares or changes in status. There are explicit complaints about not receiving updates, being left on hold when trying to reach the facility, and a general sense that administrators are not taking concerns seriously. One particularly charged account alleges that an administrator named Maggie threatened to withhold care if a Yelp review was not removed, a claim that underscores a broader fear of retaliation and a perception that patient advocacy is hampered by administrative gatekeeping. The role of the care line or family communication channels is described as ineffective in multiple reviews, contributing to a sense of abandonment and anxiety among families during crises or outbreaks.

Outbreaks and medical responsiveness add to the seriousness of the concerns. Several reviews mention COVID-related issues, including a lack of timely communication with families about tests, outbreaks, and the status of patients. One account describes a complete breakdown in care during a Covid outbreak, with four months to implement a plan and ongoing confusion about test results and the movement of patients. The perception that the facility struggled to manage infection control, keep track of test results, and provide timely breathing treatments in the evenings is cited as evidence of deeper systemic problems. The sense of chaos during these periods amplifies worries about safety and the overall standard of care.

There are also vivid, individual episodes that underscore the potential consequences of these systemic issues. A number of reviewers recount situations where patients apparently did not receive timely assistance or were left without necessary care, leading to indignities or medical deterioration. Some describe witnessing or experiencing falls, delayed hospital evaluations, or missed opportunities to prevent harm. In at least one case, a family member described the patient's oxygen saturation falling dangerously low after an episode where care seemingly did not respond promptly, prompting a hospital visit. These stories contribute to a broader fear that, in some parts of the facility, the pace of care and the attentiveness of staff do not meet the needs of elderly residents who require constant monitoring and rapid response.

Amid the distress, there are also reminders that not all experiences are negative and that some families have built positive relationships with the facility. Several reviews mention that staff do their best within the constraints of limited resources, and that when care is good, it is by providers who are attentive, compassionate, and capable. The presence of a few consistently praised staff members - like Razel, and some nurses who remain dedicated - suggests a picture of a facility where individual care providers can make a meaningful difference. The contrasting experiences - some patients thriving with personal attention and good rehabilitative support, others subjected to delays, neglect, or fear - imply that quality can be highly variable depending on staffing levels, time of day, and perhaps the specific unit or shift.

Overall, the reviews present a complex portrait of ManorCare at Tice Valley. On one hand, there are credible accounts of organized rehabilitation, clean facilities, and responsive clinicians who truly care, offering hope and positive outcomes for some residents. On the other hand, a substantial body of reviews raises red flags about understaffing, inconsistent care, delays in responding to call bells, poor communication with families, and cleanliness concerns that affect dignity and safety. The tension between these experiences suggests a facility that has potential strengths in rehabilitative services and patient-oriented care when staffing is sufficient and leadership is responsive, but that also faces significant ongoing challenges in operations, communication, and safety that warrant careful evaluation by prospective families, patients, and regulators.

For anyone considering care at Tice Valley, the reviews encourage a careful, site-specific inquiry. Potential residents and families may want to ask about staffing ratios, response times for call lights, and the facility's current protocols for infection control and emergency response. Visiting and speaking with both staff and family members of current residents could provide a clearer sense of whether the unit you'd be placing your loved one in operates with the consistency and attentiveness needed for reliable post-acute or long-term care. The stories here serve as a potent reminder that the quality of senior care often hinges on daily, concrete actions by caregivers and administrators, and that trust in a facility builds on sustained, transparent communication and dependable, compassionate care.

This particular area of Walnut Creek, California is a convenient and well-equipped neighborhood with a variety of amenities within close proximity. There are several pharmacies nearby for easy access to medication and healthcare needs. The presence of multiple hospitals and physicians in the area ensures quality medical care for residents. Additionally, there are plenty of cafes and restaurants for dining options, as well as theaters for entertainment purposes. Parks provide opportunities for outdoor recreation and relaxation, while transportation options like BART stations offer convenient access to nearby cities. Overall, this neighborhood offers a comfortable and convenient lifestyle for seniors looking to settle in a bustling yet peaceful community.

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.5 miles)

Hospitals

• Kaiser Permanente Medical Center (1.4 miles)

Cafes

• Philz Coffee (1.5 miles)
• Marketplace Cafe (1.7 miles)
• Bondadoso Coffee & Tea Collective Add to Favorites (2.4 miles)
• Sideboard Neighborhood Kitchen and Coffee Bar (2.6 miles)
• Peet's Coffee and Tea (2.8 miles)
• Philz Coffee (2.8 miles)
• Starbucks (3.6 miles)

Restaurants

• Gott’s Roadside (1.5 miles)
• True Food Kitchen (1.6 miles)
• Taco Bell (2.6 miles)
• Chick-Fil-A (3.3 miles)
• Wendy's (3.6 miles)
• Rocco's Ristorante & Pizzeria (4.6 miles)
• Jack's Restaurant & Bar (4.8 miles)

Theaters

• Century Walnut Creek 14 and XD (1.6 miles)
• Century 16 Downtown Pleasant Hill and XD (4.7 miles)
• Solano Drive In (8.5 miles)

Physicians

• Derek Jue (1.8 miles)
• Ford Lloyd C MD (3.8 miles)
• Golden State Dermatology (4 miles)
• Michael Y Chang, DO (4.3 miles)
• Ipm Medical Group (4.4 miles)
• Muir Orthopaedic Specialists - Redwood (4.5 miles)
• Muir Orthopedic Specialists (4.5 miles)

Parks

• Civic Park (2 miles)
• Rudgear Park (2.5 miles)
• Livorna Park (3.1 miles)
• Hacienda de las Flores (3.3 miles)
• Heather Farm All Abilities Playground (3.4 miles)
• Heather Farm Park (3.5 miles)
• Heather Farm Dog Park (3.6 miles)

Transportation

• Walnut Creek BART Station (2.1 miles)
• Pleasant Hill/Contra Costa Centre BART Station (3.7 miles)
• U-Haul of Concord (6.1 miles)

Places of Worship

• Queen of All Saints (7.5 miles)