Spring Valley Post Acute

Pros

• The staff at Desert Knolls Conv. Hospital were described as very nice and good.
• There were planned activities, games, and performances that entertained the residents, providing some joy and engagement.
• The facility maintained a clean and tidy environment, which is an important aspect for the comfort of residents.
• Some residents enjoyed attending dinners when they were more mobile, highlighting moments of enjoyment in their daily routines.
• The reviewer acknowledged that while the care was average, there was no major mistreatment or misconduct reported at the facility.

Cons

• The facility had a strong odor that was off-putting to visitors.
• Many residents received infrequent visits, which contributed to an overall sad atmosphere.
• Staff members sometimes failed to respond promptly to patient needs.
• There were reports of suspected theft of minor items from residents.
• Patients appeared unhappy and seemed to be treated improperly, leading to a gloomy environment.
• Interactions with patients revealed a lack of engagement and signs of possible depression.
• Nurses were not regularly seen checking on patients, leaving some in distress without assistance.

Review

Desert Knolls Convalescent Hospital has received mixed reviews from those who have experience with its services. While the facility is characterized by friendly staff and a commitment to planned activities, it unfortunately struggles with several significant shortcomings that leave both residents and their families concerned about the level of care provided.

Many visitors acknowledged the compassionate nature of the staff members, who were described as good-hearted and attentive in their own ways. However, a prevailing sentiment among families was that these positive attributes did not always translate into effective care. Residents sometimes experienced delays when seeking assistance from nurses or caregivers. Times would pass where staff members were either absent or slow to respond to calls for help, leading to feelings of neglect among the patients. For family members entrusting their loved ones to such facilities, this can lead to understandable anxiety about whether adequate support is being delivered.

Moreover, issues around suspected theft of minor personal items have been noted, casting a shadow on the overall impression of safety within Desert Knolls. Although there may not have been reports of major mistreatment or abuse, even minor lapses in security can contribute to an unsettling environment for both residents and their families alike. This sense of uncertainty can exacerbate the sadness felt by visitors as they watch their loved ones live in what they perceive as a less-than-ideal setting.

In observing the patients themselves, many visitors remarked on an overwhelming sense of gloom permeating the atmosphere. The residents appeared withdrawn and disengaged; interactions often felt superficial with individuals staring blankly into space rather than actively participating in conversations or activities around them. This lack of engagement raises concerns about overall mental health and happiness among those residing at Desert Knolls. Visitors could not shake the feeling that many patients lacked proper emotional support and stimulation during their stay.

While Desert Knolls did offer organized events—such as games and entertainment—that might bring some joy to residents, these efforts seemed insufficient in addressing deeper emotional needs for connection and purpose among patients. Families reported seeing numerous individuals who seldom received visits from family members or friends, amplifying feelings of isolation within an already somber environment. The stark reality of elderly individuals being left without engagement from loved ones was distressing for visitors who wanted more for their relatives.

Despite these troubling experiences reported by families and friends visiting at Desert Knolls Convalescent Hospital, some noted a glimmer of positivity: cleanliness and tidiness were frequently mentioned as commendable aspects of the facility's management. Nevertheless, this singular highlight does little to assuage fears or restore confidence regarding patient treatment standards. The need for better caregiver-patient ratios, enhanced training for staff on how best to engage residents emotionally, especially those with limited mobility or communication abilities, is essential moving forward.

Ultimately, while many recognize that no place is perfect when it comes to elder care facilities—and certainly not every aspect at Desert Knolls is negative—the overarching sense gleaned from multiple reviews indicates a need for substantial improvement across various areas regarding resident satisfaction and quality of life enhancement measures. For relatives contemplating long-term care solutions for loved ones struggling with age-related challenges or health complications, these insights underscore critical considerations that demand attention before making any commitments involving placement at such establishments.

This part of Victorville, California offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With multiple physician offices, pharmacies, and hospitals in close proximity, access to healthcare is readily available. Additionally, there are several restaurants and cafes within a short distance, providing options for dining out or grabbing a quick bite to eat. For those who enjoy nature and outdoor activities, there are several parks nearby where one can relax or engage in recreational activities. Overall, this area seems to offer a good balance of essential services and recreational opportunities that could contribute to a fulfilling senior living experience.

Physicians

• Apple Medical Clinic (0.4 miles)
• Orthopaedic Institute of California (0.4 miles)
• Kelly Ahmed (0.4 miles)
• Cal Choice Family Practice (0.5 miles)
• Morakod Lim, MD (0.5 miles)
• Smile Dental (1.7 miles)
• Integrated Health & Wellness Centers (1.8 miles)

Restaurants

• Los Alazanes Mexican Food (0.4 miles)
• Del Taco (0.5 miles)
• Jack In The Box (1.1 miles)
• Ravin's Donuts & Ice Cream (1.1 miles)
• Wendy's (1.2 miles)
• El Pollo Loco (1.4 miles)
• In-N-Out Burger (1.5 miles)

Transportation

• Amtrak Station (1 miles)
• Enterprise Rent-A-Car (1.9 miles)

Pharmacies

• Rite Aid (1 miles)
• Good Neighbor Pharmacy (1.7 miles)
• Nguyen LYNN Victorville (1.9 miles)
• Walgreens (1.9 miles)
• Community Care (2 miles)
• Kaiser Permanente Pharmacy (2.1 miles)
• Rite Aid (2.9 miles)

Parks

• Doris Davies Park (1.1 miles)
• Mojave Narrows Regional Park (1.9 miles)
• Hook Community Park (3.3 miles)
• Brentwood Park (4 miles)

Cafes

• Molly Brown's Country Cafe (1.4 miles)
• Starbucks (1.5 miles)
• Starbucks (1.7 miles)
• Starbucks (2 miles)
• Starbucks (2.2 miles)

Hospitals

• St Mary Medical Center Mommy & ME Program (2.1 miles)
• Corwin Medical Center (2.4 miles)
• Desert Physicians Management (2.4 miles)
• DVMG. Mammography (3.4 miles)
• Loma Linda University Neurosurgery (4.2 miles)