Spring Valley Post Acute in Victorville, CA
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14973 Hesperia Road, Victorville, CA 92392
For more information about senior living options: (844) 490-3973
The staff at the facility are friendly and caring. The activities department provides engaging and enjoyable activities. The facility is clean and well-maintained. The food is excellent and varied. Residents report being treated well and with respect. The overall experience at the facility is described as top-of-the-line by some reviewers.
The facility is severely understaffed and shows no compassion for the elderly. The hallways smell, and the food is terrible for the patients. There is no security at the front desk, making it feel like a prison for the elderly. Nurses and CNAs are often rude and inattentive, leaving residents waiting for help. Residents have been left in soiled conditions with nonworking call lights, making it dangerous. The rooms and facility are dirty, with cockroaches and poor maintenance. There are reports of neglect leading to bedsores, illness, and worsened conditions. Management is described as unprofessional, with allegations of fraud and calls for shutdown. Reviewers say this place should be avoided and that loved ones deserve better care.Spring Valley Post Acute in Victorville, CA is best suited for families that place a premium on an active, socially engaging environment and can tolerate substantial variability in day-to-day care. The facility earns points for cleanliness in many rooms and public spaces, and for a consistently warm, people-focusedActivities Department that residents and families highlight as a bright spot. For short rehabilitative stays or long-term care where family oversight can be frequent, Spring Valley can feel workable when staff turnover is low and the same aides are present. In short, it serves well for residents who want a lively activities calendar, decent ambiance, and a setting where visitors report friendly interactions, provided there is a capable advocate at hand to supervise care and escalation when needed.
But a clear caveat dominates the consensus: this is not a facility to trust without close scrutiny or a readiness to seek alternatives. Numerous firsthand accounts describe chronic understaffing, slow responses to call bells, and inconsistent attention to essential needs. Critics recount nurses and CNAs unavailable for hours, call lights nonfunctional, and routine tasks like changes, hygiene, and temperature control mishandled or delayed. The strongest alarm bells come from reports of bedsores, untreated wounds, and residents left uncomfortable or unattended for extended periods. A pattern of hygiene lapses, unpleasant odors, unclean rooms, and infrequently refreshed linens, appears repeatedly, along with troubling anecdotes about neglectful supervision and even mismanagement at the administrative level. These themes are reinforced by references to physical therapy gaps and maintenance issues that undermine rehabilitation efforts.
The facility’s apparent strengths, the clean environment, the cordial staff in some shifts, and the engagement provided by activities staff, do offset a portion of the concerns, but not in a way that softens the core risk for most seniors. When care is consistent, residents report positive experiences: courteous interactions, approachable helpers, and meaningful programming that helps pass the day with purpose. Yet these positives seem to hinge on favorable staffing on any given day, and when staffing falters, the same residents describe long waits, missed treatments, and a sense that basic dignity and safety take a back seat. In practical terms, the potential upside rests with reliable, involved family oversight and favorable staffing patterns; the downside is a pattern of neglectful moments and safety hazards that can dramatically affect health outcomes.
For families evaluating options, the prudent path is to treat Spring Valley as a facility that can work under the right conditions but can catastrophically fail under stress. Before moving a loved one here, demand a current, on-site assessment of staffing ratios during peak hours, and require concrete responses about call-light reliability, frequency of PT sessions, and daily hygiene routines. Inspect rooms for odors, cleanliness of bathrooms, and the availability of fresh linens. Ask to see recent activity calendars and to meet staff who would be directly responsible for daily care, including PT and wound care if relevant. Check recent inspection reports or any active complaints, and consider talking to a current resident or family member about their day-to-day experiences. For seniors with high medical needs, dementia requiring vigilant supervision, or a history of falls, the safer recommendation is to explore facilities with demonstrably higher staffing levels and stronger reputations for consistent, attentive care.
Ultimately, Spring Valley Post Acute presents a polarized picture. It can deliver a livelier, cleaner, and more person-centered environment for residents who have mild-to-moderate care needs and engaged families. However, the recurring, serious concerns about understaffing, delayed response times, and variable quality of care make it difficult to recommend without caveats. Families with flexibility and the means to conduct thorough, ongoing oversight may find value in the agreeable aspects of the facility, especially when paired with a diligent care plan and proactive management. For others, those whose loved ones depend on dependable, around-the-clock attention, consistent therapy, and rigorous infection and safety controls, alternatives should be pursued with urgency. The decision hinges on balancing the desire for an active community and a clean, welcoming setting against the real-world risks presented by staffing gaps and episodic lapses in care.
126 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Spring Valley Post Acute is an assisted living community located in the vibrant city of Victorville, CA. Our community offers a wide range of amenities and care services to ensure that our residents can enjoy a comfortable and fulfilling lifestyle.
For our residents' convenience and enjoyment, we provide a beauty salon where they can pamper themselves, as well as cable or satellite TV for entertainment. Our community also offers community-operated transportation to help our residents get around town easily. Additionally, we have a computer center for those who wish to stay connected with their loved ones or engage in online activities.
Meals are an important part of daily life at Spring Valley Post Acute, which is why we offer restaurant-style dining in our dining room. We also provide special dietary restrictions options to accommodate the unique needs of each resident. In addition to dining services, we have a kitchenette available for those who prefer cooking their own meals.
Our community is designed to promote wellness and socialization. Residents can enjoy various activities and amenities such as a fitness room, gaming room, small library, and outdoor space for relaxation or gardening. Daily scheduled activities are available for those who wish to participate in group events and resident-run activities.
At Spring Valley Post Acute, we prioritize the comfort and safety of our residents. Our care services include 24-hour call systems and supervision to ensure immediate assistance when needed. Our trained staff also provide assistance with activities of daily living such as bathing, dressing, and transfers. We offer medication management services for our residents' peace of mind, as well as diabetes diet options for proper health management.
Transportation arrangements are made both non-medical purposes and transportation to doctors' appointments. Our move-in coordination service makes transitioning into our community seamless.
To further support mental wellness, we offer a mental wellness program that aims to enhance emotional well-being through engaging activities and professional support.
Additionally, Spring Valley Post Acute boasts its proximity to various amenities in the neighborhood. With cafes, parks, pharmacies, physicians, restaurants, and hospitals nearby, our residents have easy access to essential services and the opportunity to explore the local community at their leisure.
With a focus on providing exceptional care and a fulfilling lifestyle, Spring Valley Post Acute is an ideal assisted living community for seniors seeking comfort, support, and a vibrant social environment.
This part of Victorville, California offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With multiple physician offices, pharmacies, and hospitals in close proximity, access to healthcare is readily available. Additionally, there are several restaurants and cafes within a short distance, providing options for dining out or grabbing a quick bite to eat. For those who enjoy nature and outdoor activities, there are several parks nearby where one can relax or engage in recreational activities. Overall, this area seems to offer a good balance of essential services and recreational opportunities that could contribute to a fulfilling senior living experience.
Spring Valley Post Acute is located at 14973 Hesperia Road, Victorville, CA 92392 in San Bernardino County, California
Spring Valley Post Acute on seniors.fyi includes 5 photos including images showing interior, building, bedroom, decor, dining, daylight, rehabilitation, physical therapy, and more.
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