Knolls West Convalescent Hospital

Pros

• Many reviewers noted that the facility is very clean, both inside and out.
• Several residents appreciated the caring and helpful nature of the staff at Knolls West Convalescent Hospital.
• Activities such as bingo, Bible studies, and crafts were highlighted as positive aspects of the assisted living experience.
• The personalized care and attention to detail received high marks from families of residents.
• One review described an excellent overall experience with outstanding staff commitment to patient rehabilitation.

Cons

• The nursing care was described as incompetent, failing to recognize serious medical issues such as pneumonia and a UTI in patients.
• Many reviewers reported long wait times for assistance, with one stating it took 45 minutes for the help buzzer to be responded to.
• Several accounts mentioned rude and impatient caregivers who seemed disinterested in the patients' needs.
• Concerns were raised about stolen personal belongings, with claims that staff did not take action to assist.
• Residents experienced neglect, including being left in bed without proper attention or care, leading to health declines.
• The facility was criticized for being dark, dingy, and dirty, with inadequate cleanliness standards.
• Communication issues were noted, with difficulty reaching residents and receiving updates from staff.
• The quality of food was frequently described as poor, with some residents opting for outside meals instead.

Review

Knolls West Convalescent Hospital presents a mixed bag of experiences from various residents and their family members. Some reviews laud the facility's cleanliness, the efforts of dedicated staff, and the overall environment, while others paint a grim picture of neglect, inadequate care, and poor food quality. This duality in response creates a complex narrative about what one might expect when considering this location for rehabilitation or assisted living.

On one hand, several reviewers have praised Knolls West for its spacious lobby area and well-maintained grounds. One respondent highlighted the attentive reception staff who are vigilant about health protocols by checking temperatures at entry points and requiring masks due to COVID-19 concerns. The outdoor areas appear to be regularly tended to as well; visitors have noted gardeners actively maintaining rose bushes during their visits. Room cleanliness has generally received positive remarks too—most observers agree that personal spaces are kept tidy, with trash routinely emptied.

However, the level of nursing care has been a significant source of criticism. Various family members reported instances where loved ones waited extended periods for essential assistance, particularly regarding hygiene needs for bedridden patients. Staffing shortages reportedly exacerbate these issues during weekends or busy periods when help is less available. One harrowing account detailed a serious decline in health that went unnoticed by staff—conditions such as pneumonia and urinary tract infections were overlooked until a family member insisted on an emergency hospital transfer.

The quality of food served at Knolls West also comes under scrutiny in multiple accounts. While some individuals found meals acceptable enough to eat occasionally themselves, many residents complained and preferred bringing in takeout from outside establishments like Subway or chicken sandwich shops instead. According to one reviewer's feedback on their husband’s experience with meals through tray service, it became apparent that resident dissatisfaction with food may contribute to declines in appetite or engagement with facility activities.

There are contrasting opinions about the recreational opportunities within Knolls West as well; although some residents participate joyfully in bingo games or crafts led by staff, others expressed feelings of alienation or lackluster interest from caregivers during off-hours. Certain reports indicated caregivers tended to prioritize certain residents over others—potentially leaving vulnerable individuals feeling neglected during meal times or scheduled activities like Bible studies.

Another recurring theme is communication—or the lack thereof—between families and facility staff. Multiple reviewers expressed frustration over difficulty reaching patients via phone calls or obtaining updates on their loved ones' conditions. Such experiences have fostered distrust regarding care plans and responsiveness within the institution's administrative structure.

In conclusion, while Knolls West Convalescent Hospital showcases certain commendable aspects—cleanliness, outdoor appeal, and a few standout staff members—the lurking issues related to staffing inadequacies, inconsistent nursing care quality, unsatisfactory dining options, and insufficient family communication leave much room for improvement. Prospective residents or their families must weigh these conflicting narratives before making an informed decision about whether this facility could meet their specific needs effectively.

This part of Victorville, California offers a convenient location with various amenities suitable for senior living. There are multiple physicians' offices and hospitals nearby, providing easy access to healthcare services. Pharmacies such as Rite Aid and Kaiser Permanente Pharmacy are located within a short distance for medication needs. The area also features a variety of dining options including El Pollo Loco, Wendy's, and several cafes like Starbucks for social outings and meals. Additionally, transportation services like Enterprise Rent-A-Car and the Amtrak Station are available for easy travel. Overall, this part of Victorville provides a blend of medical facilities, dining options, and convenient transportation services making it a potentially ideal location for seniors looking to settle in the area.

Physicians

• Nanda, Vir - Vir K Nanda, MD - High Desert Oncology Center (1 miles)
• Pacific Dermatology Institute (1 miles)
• Arash Milani, MD (1.2 miles)
• Dr Valencia-pediatrician (1.4 miles)
• Cal Choice Family Practice (1.4 miles)
• Finesse Skin Clinique (1.4 miles)
• Dr Hai P Tran MD., Professional Dermatology (1.5 miles)

Parks

• Doris Davies Park (1 miles)
• Mojave Narrows Regional Park (1.6 miles)

Pharmacies

• Rite Aid (1.4 miles)
• Kaiser Permanente Pharmacy (1.7 miles)
• Best Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Nguyen LYNN Victorville (2.4 miles)
• Walgreens (2.4 miles)

Restaurants

• Jack In The Box (1.4 miles)
• El Pollo Loco (1.5 miles)
• Ravin's Donuts & Ice Cream (1.5 miles)
• Chateau Chang (1.6 miles)
• Wendy's (1.7 miles)
• Tacos Al 100 (1.7 miles)
• Los Alazanes Mexican Food (1.8 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (1.9 miles)
• Starbucks (2.2 miles)
• Molly Brown's Country Cafe (2.3 miles)
• Starbucks (3.2 miles)
• Starbucks (3.3 miles)
• Dutch Bros Coffee (3.3 miles)

Transportation

• Enterprise Rent-A-Car (1.8 miles)
• Amtrak Station (2.5 miles)

Hospitals

• DVMG. Mammography (1.9 miles)
• Loma Linda University Neurosurgery (2.9 miles)
• St Mary Medical Center Mommy & ME Program (3.3 miles)
• Desert Physicians Management (3.4 miles)
• Corwin Medical Center (3.4 miles)