13430 Hidden Valley Road, Victorville, CA 92395
For more information about senior living options: (844) 490-3973
The staff treated residents with dignity and respect. They treated each resident like family. Kimberly was compassionate and the staff were consistently kind and caring. The administrative team is professional and supportive. The facility is clean, welcoming, and has a pleasant smell. The staff share pictures of activities and maintain open communication with families. Valley Crest has a good name and is esteemed for its care. Visitors feel welcomed and valued by the staff.
There were many bugs and the food was nasty. Kim was rude and not a good person. Management sucks and has improper work ethics; families would be better off elsewhere. Residents were treated worse than animals, not given dignity, and lied to or forced to take medicine to keep them controlled. The facility presents a beautiful outdoors, but residents are not allowed to go out and enjoy it. There were times residents wouldn't be bathed for a week or two and weren't checked on, leading to health issues such as UTIs. Communication with the administration was poor; the director could not be reached and only messages could be sent, with disorganized operations.Valley Crest Memory Care in Apple Valley, California, emerges in these accounts as a place of strong contrast. For some families, it is described as a loving, family-like environment where staff members go above and beyond to form real relationships with residents. For others, it is a place where serious concerns about cleanliness, nutrition, and consistent medical attention were raised. Taken together, the stories reveal a facility that can feel like a sanctuary to some and a source of alarm to others, depending on who you talk to and when.
On the positive side, many reviews celebrate staff who seem to treat residents like members of a family rather than just patients. Recurrent praise centers on specific staff members - Naomi, Kim, Valerie, and Kimberly are mentioned repeatedly for their kindness, patience, and the way they communicate with families. Multiple reviewers recount how conversations with these caregivers were handled with care, both on the phone and in person, and how their consistent, compassionate presence helped families feel that their loved ones were not forgotten. One account notes a long, comforting relationship: a mother who eventually found comfort and dignity in her final days, surrounded by a team that prioritized her personhood. Another reviewer describes feeling reassured by the staff's professional yet warm approach, especially during times of uncertainty and grief.
Residents' dignity is a recurring theme in the praise. Families describe staff who "treat residents like family," who listen to each person's needs, and who strive to tailor care to individual routines rather than enforce rigid, one-size-fits-all approaches. Several accounts stress attention to the daily life and well-being of memory-care residents, including how staff worked to help residents feel at home from day one. Families speak of regular communication, the sharing of photos and updates, and the sense that the facility participates in treating the whole person, not just the medical condition. In moments of difficulty, reviewers express gratitude for the way Valley Crest supported both residents and families, helping to ease what can be an emotionally demanding journey.
There is also admiration for the facility's environment and ethos. Reviewers describe a clean, organized setting where the smell is pleasant and the rooms are simple but well maintained. The art of balancing care with a welcoming atmosphere comes up: staff who understand the needs of memory care residents and who work to create a homey feel rather than a clinical one. The facility's community energy is captured in memories of events and activities, and even positive mentions of outside experiences - like a car show - where staff were welcoming and the interaction with residents was respectful and affectionate.
Beyond day-to-day care, several family members frame Valley Crest as a godsend during challenging arcs of illness. One review notes that their loved one thrived in care beyond expectations, while another emphasizes how the staff's support extended to the family, making challenging times easier to navigate. The sentiment is clear: the people at Valley Crest can become a stabilizing, comforting presence during difficult health journeys, and some families feel a lasting sense of gratitude for the way staff handled the transition toward end-of-life care - with dignity and warmth.
Yet the collection of reviews cannot overlook the more troubling experiences that some families describe. A number of reviewers recount serious concerns about basic care and oversight. There are reports of inadequate bathing and toileting routines, repeated urinary tract infections that required hospital visits, and other indications that residents were not checked on consistently throughout the day. Some reviews mention pests and what they perceived as substandard food, as well as a perception that certain staff members were rude or dismissive. Several comments explicitly criticize management and operational ethics, with terms like disorganized, unprofessional, and insufficient direct access to leadership. One reviewer even calls out a specific individual for being unfriendly in a particular encounter, highlighting the variability in interpersonal experiences among staff.
The tension between these experiences is further reflected in the facility's communication dynamics. A few reviewers praise the admin team for their professionalism and the prompt, supportive responses they receive, while others express frustration at not being able to reach the director directly, preferring to leave messages rather than speaking to someone who can make immediate decisions. This suggests a community in which the human side of care - attentive, responsive leadership and open channels of communication - can be a matter of personal experience, and where a more open, direct line to management might significantly influence overall satisfaction.
In summary, Valley Crest Memory Care is portrayed as a place of dualities. For many families, it represents a sanctuary where caregivers demonstrate genuine love, respect, and dedication to both residents and their families, where residents feel valued, supported, and as comfortable as possible in their day-to-day lives. For others, it highlights concerns about hygiene, nutrition, consistent monitoring, and organizational effectiveness that can cast a shadow over otherwise caring intentions. Taken together, the narratives reflect a community with extraordinary potential and a clear call for continual improvement - especially in areas of day-to-day safety, cleanliness, and accessible leadership - so that every resident can experience the dignity, warmth, and reliable care that so many families already associate with Valley Crest.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hidden Valley Assisted Living in Victorville, CA is an exceptional senior living community that offers a comfortable and supportive environment for older adults. Our residents enjoy a range of amenities and care services designed to enhance their quality of life.
Our beautifully appointed dining room provides a welcoming space for residents to enjoy delicious meals prepared by our skilled culinary team. The fully furnished accommodations ensure that our residents have everything they need to feel at home. In addition, our outdoor space and garden provide a serene setting for relaxation or leisurely strolls.
At Hidden Valley Assisted Living, we understand the importance of maintaining a clean and organized living space, which is why we offer housekeeping services to our residents. Our friendly staff also assists with move-in coordination to ensure a smooth transition.
For those who enjoy staying connected, we offer telephone and Wi-Fi/high-speed internet access throughout the community. Our residents can easily keep in touch with loved ones or browse the web at their convenience.
Care services are at the heart of our community. Our trained caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure comprehensive care for our residents. Those who require specialized diets or have dietary restrictions can rest assured knowing that we offer diabetes diet and special dietary restriction options.
Safety is paramount at Hidden Valley Assisted Living. Transportation arrangements for medical appointments are available, providing peace of mind to both residents and their families. Additionally, medication management is provided to ensure that medications are administered accurately and on time.
To promote an active lifestyle, we offer scheduled daily activities tailored to the interests and preferences of our residents. These activities foster social interaction and engagement within the community.
Located in Victorville, CA, Hidden Valley Assisted Living boasts convenient access to various amenities in the surrounding area. With cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals nearby, our residents have easy access to a variety of services and entertainment.
At Hidden Valley Assisted Living, we are dedicated to providing personalized care, ensuring the comfort and well-being of our residents. Visit us today and discover why our community is the perfect place for older adults to thrive.
Hidden Valley Assisted Living is located at 13430 Hidden Valley Road, Victorville, CA 92395 in San Bernardino County, California
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Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
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