13430 Hidden Valley Road, Victorville, CA 92395
For more information about senior living options: (844) 490-3973
The staff at Valley Crest are caring and patient, providing love and attention to residents. Residents are treated with dignity and respect by the caregivers. Families feel their loved ones thrive and feel at home due to the staff's care. The team is professional, supportive, and communicates openly with families. Valley Crest Memory Care is described as clean, welcoming, and well run. The staff go above and beyond to ensure residents receive the best possible care. Residents are cared for as part of a family, with time taken to meet individual needs. Families express deep gratitude for the staff's kindness and dedication.
The food looked and tasted horrible. There were times she wouldn't get bathed for a week or two. She developed UTIs several times and needed to go to the hospital because she was not being changed enough. Residents are treated worse than animals and do not get treated with dignity. They lie to the residents and force them to take medicine to keep them controlled. They present this beautiful outdoors but the residents are not allowed to go out and enjoy it. There were many bugs and the food was nasty, and Kim was rude and not a good person. Management sucks; improper work ethics; your family is better off elsewhere.Hidden Valley Assisted Living in Victorville is best suited for families seeking a warm, relationship-driven environment for memory-care needs. The setting is described as homey and welcoming, with a culture of genuine staff engagement where caregivers know residents by name and family involvement is welcomed. For those who want regular updates, photos of activities, and a sense that care is personal rather than procedural, Hidden Valley often delivers the emotional reassurance that a loved one is being treated like family. When memory care is the priority, this community can feel like a lifeline for both residents and their families.
However, there is a clear caveat. Several reviews flag the risk that daily care can slip, with incidents of infrequent bathing, unaddressed hygiene needs, and even hospital visits for UTIs attributed to care gaps. Food quality is described as poor by at least a couple of families, and some residents appear under-stimulated or depressed when programming is limited or inconsistently staffed. In short, the emotional warmth does not automatically translate into reliable, hands-on daily care, and that gap can be a decisive factor for anyone weighing the risk of neglect or insufficient oversight.
On the upside, the same caregivers who show warmth also often demonstrate a steadier, more professional approach when engaged. Multiple families highlight nurses and aides who, when present, treat residents with dignity, respond respectfully, and communicate with family members with empathy and candor. The memory-care niche appears to be where the staff path meets its strongest performance - the environment feels nurturing, residents seem to respond to routine, and relatives express relief at hours of attentive interaction and visible compassion. This is not a sterile, impersonal facility; it has the texture of a small community where staff stories and resident histories matter.
The flip side centers on management and consistency. Some reviewers describe disorganization, difficulty reaching the director, and a disconnect between administrative promises and day-to-day execution. There are outright negative accounts calling the setting unprofessional and noting medications or daily schedules managed in ways that feel coercive or overbearing to families. Complaints about environmental factors - food, odors, or cleanliness - surface alongside concerns about staff turnover or gaps in supervision. Taken together, these signals suggest that the facility's strengths rely heavily on individual caregivers rather than a consistently reliable system.
For families deciding, the key question is whether the care you need hinges on genuine, personalized attention or on predictable, regimented daily care. If the priority is a memory-care environment where staff who know residents' stories can provide meaningful engagement and companionship, Hidden Valley can deliver that when frontline caregivers are stable and supported. To determine fit, prospective residents should request unannounced visits, observe meal times, bathing routines, and how activities are facilitated; probe for the resident-to-staff ratio, and ask for the direct point of contact in administration. Shadow a day with current residents to assess if the promised warmth translates into real, dependable care.
Bottom line: Hidden Valley Assisted Living offers a compelling option for families who value a home-like atmosphere and strong, caring interactions, especially within memory care. Yet the history of inconsistent daily care, limited oversight, and disputes over meal quality or management makes alternatives worth exploring for those who cannot tolerate lapses in hygiene and routine. The facility can be a good fit for committed, engaged families who stay involved and demand accountability; for others, a more consistently run community with stronger housekeeping and governance may be preferable.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hidden Valley Assisted Living in Victorville, CA is an exceptional senior living community that offers a comfortable and supportive environment for older adults. Our residents enjoy a range of amenities and care services designed to enhance their quality of life.
Our beautifully appointed dining room provides a welcoming space for residents to enjoy delicious meals prepared by our skilled culinary team. The fully furnished accommodations ensure that our residents have everything they need to feel at home. In addition, our outdoor space and garden provide a serene setting for relaxation or leisurely strolls.
At Hidden Valley Assisted Living, we understand the importance of maintaining a clean and organized living space, which is why we offer housekeeping services to our residents. Our friendly staff also assists with move-in coordination to ensure a smooth transition.
For those who enjoy staying connected, we offer telephone and Wi-Fi/high-speed internet access throughout the community. Our residents can easily keep in touch with loved ones or browse the web at their convenience.
Care services are at the heart of our community. Our trained caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure comprehensive care for our residents. Those who require specialized diets or have dietary restrictions can rest assured knowing that we offer diabetes diet and special dietary restriction options.
Safety is paramount at Hidden Valley Assisted Living. Transportation arrangements for medical appointments are available, providing peace of mind to both residents and their families. Additionally, medication management is provided to ensure that medications are administered accurately and on time.
To promote an active lifestyle, we offer scheduled daily activities tailored to the interests and preferences of our residents. These activities foster social interaction and engagement within the community.
Located in Victorville, CA, Hidden Valley Assisted Living boasts convenient access to various amenities in the surrounding area. With cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals nearby, our residents have easy access to a variety of services and entertainment.
At Hidden Valley Assisted Living, we are dedicated to providing personalized care, ensuring the comfort and well-being of our residents. Visit us today and discover why our community is the perfect place for older adults to thrive.
Hidden Valley Assisted Living is located at 13430 Hidden Valley Road, Victorville, CA 92395 in San Bernardino County, California
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