Manorcare Health Services (Sunnyvale)

Pros

• The staff at Manor Care is described as wonderful, caring, and compassionate, providing excellent care and attention to patients.
• Many reviewers praised the food quality and variety, noting that it was tasty and accommodating to individual needs.
• The facility is generally clean and tidy, with a pleasant environment for residents.
• Reviewers appreciated the range of activities offered, contributing to residents' engagement and well-being.
• Several individuals highlighted the positive experiences with nursing assistants, therapists, and social workers during their recovery processes.
• The private rooms were well-received by patients who valued their comfort and privacy during their stay.
• Family members felt confident in the communications from staff regarding their relatives' care and health updates.
• The facility's atmosphere was regarded as welcoming, with options for personalizing living spaces to enhance comfort.

Cons

• The phone staff at Manorcare Health Services provided less than professional service, leaving calls unanswered for extended periods.
• There was a noticeable odd and distinctive smell in the facility that was unpleasant for visitors.
• The food served at the facility received low ratings, with complaints about lack of nutritional value and limited options for residents with dietary restrictions.
• The activities offered were insufficient to engage skilled nursing residents beyond occasional music therapy.
• Staff members were not always forthcoming with information regarding patient care and updates, requiring families to ask persistently for details.
• Some residents experienced inadequate care due to what seemed to be an insufficient number of staff members available at times.
• The decor of the facility felt outdated and could use modernization to improve the overall environment.
• Parking around the facility was difficult, often requiring family members to park several blocks away after circling multiple times.

Review

ManorCare Health Services has garnered a mixed reputation among its residents and their families, with reviews varying widely based on personal experiences. Several reviewers highlighted the facility's staff as a strong point, noting their compassion and dedication to providing care. One individual praised the nursing staff for their attentiveness during recovery from a hospital stay, emphasizing that they received lots of attention from caregivers, therapists, and social workers that significantly aided in her rehabilitation process. Another reviewer echoed similar sentiments about the helpfulness of various team members, specifically mentioning a delightful admissions nurse named Marianne who made the onboarding experience pleasant.

On the other hand, not all experiences were positive at ManorCare. A particularly distressing account involved a resident whose mother was not adequately cared for during her stay at the facility. This reviewer indicated that bedsores went untreated due to staffing shortages during the pandemic, highlighting concerns about whether essential medical needs were being met in a timely manner. The lack of care reportedly led to deterioration in her mother's condition, ultimately resulting in hospitalization and passing. Such accounts raise serious questions regarding patient monitoring and responsiveness within the facility.

Visitors frequently noted issues with the dining experience at ManorCare as well. While some found the food enjoyable when served hot—thanks to staff accommodating individual requests—others criticized it outright. One review mentioned dissatisfaction with menu options and nutritional quality, citing an instance of pureed iceberg lettuce being offered instead of more nutrient-dense options for a resident who struggled with chewing due to health issues. This pointed towards broader concerns over meal planning and catering to specific dietary needs within residents’ medical constraints.

Despite these critiques, many reviewers felt that ManorCare provided a clean environment conducive to recovery. Comments about cleanliness were generally favorable; some described it as tidy and pleasant without unpleasant odors that often characterize similar facilities. Furthermore, while some common areas seemed underutilized or outdated—such as lounges that appeared empty—many appreciated private rooms equipped with amenities like private showers which added comfort during stays.

The activities offered at ManorCare were another area of contention among reviewers. While several noted engaging physical therapy sessions designed especially for rehabilitation patients, others felt there was insufficient stimulation available for long-term skilled nursing residents. Activities such as bingo or music therapy did occur but were seen by some as lacking variety or depth necessary to keep individuals meaningfully occupied and engaged throughout their day-to-day lives.

Finally, logistical issues such as parking difficulties and communication gaps also came up in multiple reviews. Some expressed frustration over the limited availability of phone support after regular business hours when contacting patients became challenging due to operator hours concluding earlier than expected. Overall impressions reveal a familiarity with both commendable features like attentive staff care coupled with worrying deficiencies related primarily to communication practices and dietary offerings—a duality emblematic of many healthcare facilities today seeking balance amid varying demands.

Restaurants

• Falafel Stop (0.4 miles)
• In-N-Out Burger (0.5 miles)
• McDonald's (0.5 miles)
• Chick-Fil-A (0.9 miles)
• Madras Cafe (1.7 miles)
• BJ's Restaurant & Brewhouse (1.7 miles)
• Starbird (1.8 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.8 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.3 miles)

Physicians

• Santa Clara Valley Health & Hospital System (0.8 miles)
• VHC Sunnyvale Clinic (0.8 miles)
• Silicon Valley Eye Physicians (1.3 miles)
• Melchor Pavilion (2.9 miles)
• Vaughn, Sarah Spring Fertility Management (3 miles)
• Palo Alto Medical Foundation (3.2 miles)
• Abbott Vascular (3.3 miles)

Cafes

• Sunright Tea Studio (0.9 miles)
• 7 Leaves Cafe (1.7 miles)
• Caffe Macs (1.7 miles)
• Apple Park Café (2.2 miles)
• Panera Bread (2.3 miles)
• Starbucks (3.6 miles)
• Coffee & Water Lab (4.2 miles)

Parks

• Serra Park (1 miles)
• Ponderosa Park (1.6 miles)
• Portal Park (2.2 miles)
• Grant Park (2.2 miles)
• Cupertino Memorial Park (2.3 miles)
• Earl J Carmichael Park (2.3 miles)
• Machado Park (2.4 miles)

Theaters

• AMC DINE-IN Sunnyvale 12 & IMAX (1.2 miles)
• AMC Mercado 20 (3.5 miles)
• ShowPlace ICON at San Antonio Centre (5.4 miles)

Transportation

• Sunnyvale Caltrain Station (1.5 miles)
• Apple Park Transit Center (2.1 miles)
• U-Haul Moving & Storage (2.8 miles)
• Mountain View Caltrain Station (3.5 miles)
• Santa Clara Transit Center (5.3 miles)
• Santa Clara Caltrain Station (5.3 miles)
• Terminal A (5.7 miles)

Hospitals

• Surgery Center Mountain View (2.3 miles)
• El Camino Hospital (2.7 miles)
• O'Connor Hospital (5.6 miles)