Creekside Rehabilitation & Behavioral Health

Pros

• The presence of a registered nurse on staff at Creekside contributes to a sense of safety for patients.
• Creekside staff displayed professionalism, knowledge, and cleanliness while attending to residents receiving medical treatments.
• Residents at Creekside seem to enjoy the activities provided, indicating that the facility makes efforts to keep them engaged.
• The staff at Creekside appears to care for residents and strives to accommodate their needs as best as they can.

Cons

• Non-English speaking employees may put residents at risk during emergency situations.
• The facility hired staff that did not speak English, which was unsatisfactory for some individuals.
• There were reports of poor food quality and inadequate feeding practices.
• Disappointing care was experienced in both the behavioral rehabilitation and skilled nursing portions of the facility.
• Patients were subjected to unspeakable abuse, particularly in the behavioral facility.
• The administration's profit-focused policies detracted from patient care and well-being.
• There were numerous medication errors and a lack of reasonable cleanliness observed in the facility.
• Family members experienced rudeness and disrespect when expressing concerns about patient care.
• There was fear among family members to complain due to potential retaliation from the administration.

Review

Creekside has garnered a mixed set of reviews regarding the quality of care provided to its residents. Although some aspects of the facility have been praised, significant concerns have emerged, particularly surrounding communication barriers and issues of safety in emergency situations. One of the primary complaints relates to the presence of direct care staff who are non-English speaking and conversing primarily in Spanish. This raises serious alarms about effective communication during critical incidents, such as emergency evacuations, where clear instructions and coordination are paramount. Families worry that such language barriers could potentially jeopardize the safety and well-being of residents who may require immediate assistance.

On a more positive note, Creekside does maintain a registered nurse on staff at all times. Many reviewers highlighted this as a beneficial aspect of their experience. A friend recounted a particularly positive interaction while receiving antibiotics through an IV, noting that nurses displayed professionalism, extensive knowledge, and cleanliness?a reassuring combination that made them feel secure as patients at the facility. The presence of skilled nursing staff plays a critical role in assuring families that their loved ones are receiving appropriate medical attention.

However, not all experiences match this favorable view. Another individual expressed dissatisfaction with staffing practices at Creekside, specifically mentioning that employees who do not speak English were hired. They found this troubling enough to factor it into their decision-making process when considering whether or not to choose Creekside for themselves or loved ones. Additionally, concerns were raised regarding nutrition; some reviewers felt that meals offered did not meet their expectations or requirements for proper dietary care.

The level of engagement with residents is another aspect discussed by families reflecting on their experiences at Creekside. One reviewer appreciated how the staff attempted to keep their mother involved in recreational activities despite her unique circumstances?highlighting positivity amidst other criticism. Reports indicated that residents seemed genuinely engaged and enjoyed participating in various activities offered by the facility. In contrast to those negative aspects noted earlier, this was seen as a commendable effort by the staff to foster an enriching environment for those living there.

Unfortunately, scrutiny deepens when discussing specific experiences involving individuals within the behavioral rehabilitation portion of Creekside?s services. Family members reported worrisome accounts concerning both their sister?s and brother's treatment in different units within the same facility over time: instances they described as bordering on unspeakable abuse occurred frequently under their observation. Despite intentions appearing good among many nurses working there, administration practices came under fire as being overly profit-focused rather than patient-centered?a viewpoint shared by numerous disgruntled family representatives who cited severe medication errors and inadequate cleanliness as pervasive problems throughout patient care.

As disillusionment grew among these families with firsthand experiences at Creekside, apprehensions arose around voicing complaints due to fears that reprisals from administrative personnel would only aggravate situations further instead of resolve them satisfactorily. Such sentiments prompted strong recommendations against potential patients choosing this facility without conducting thorough research into alternative options available elsewhere; families urged others facing similar circumstances to consider facilities reputed for better oversight practices prioritizing health outcomes over profit margins meticulously wielded by nursing homes like Creekside.

In summary, while certain elements?such as consistent nursing presence and attempts at providing engaging activities?may paint portions of a hopeful picture within Creekside?s operations; substantial concerns persist around language barriers impeding communication during emergencies alongside alarming reports from multiple families underscoring systemic issues compromising both dignity and safety among vulnerable populations residing there altogether necessitate careful consideration before making any decisions pertaining caregiving facilities like these going forward.

Physicians

• North Bay Laser & Skin Care Center (0.2 miles)
• Anders, Reuben Dr - Santa Rosa Dermatology (0.2 miles)
• Redwood Empire Dermatology (0.3 miles)
• Foresight Mental Health (0.3 miles)
• Santa Rosa Radiology Medical Breast Imaging Center (0.3 miles)
• Empire Optical (0.4 miles)
• Advanced Fertility Associates Medical Group (0.4 miles)

Restaurants

• Ca Bianca (0.2 miles)
• Rosso Pizzeria & Wine Bar (0.3 miles)
• Wilibees Wines & Spirits (0.3 miles)
• Falafel Hut (0.4 miles)
• Bird & The Bottle (0.4 miles)
• Railroad Stop Bar & Kitchen (0.7 miles)
• Omelette Express (0.8 miles)

Pharmacies

• Creekside Managed Care Pharmacy (0.2 miles)
• The Medicine Shoppe Pharmacy (0.3 miles)
• Herbal Pharmacy (0.3 miles)
• Rite Aid (0.9 miles)
• Lucky Supermarket Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Peace In Medicine (1.4 miles)

Theaters

• Roxy Stadium 14 (0.4 miles)

Transportation

• Santa Rosa Transit Mall (0.4 miles)
• Santa Rosa - SMART Station (0.8 miles)

Cafes

• Dierk's Parkside Café (0.4 miles)
• Aroma Roasters Coffee & Tea (0.8 miles)
• Acre Coffee (1.1 miles)
• Cafe Des Croissants (1.9 miles)
• Taylor Lane Organic Coffee (1.9 miles)
• Trail House (2.1 miles)

Parks

• Old Courthouse Square (0.5 miles)
• Taylor Mountain Open Space Preserve (1.9 miles)
• Howarth Park (2.1 miles)
• Annadel State Park: Stonehedge Entrance (2.8 miles)

Hospitals

• St Joseph Health System (0.5 miles)
• MarinHealth ENT, Head & Neck Surgery | A UCSF Health Clinic (0.8 miles)
• Sutter Warrack Hospital (2.3 miles)
• Summerfield Convalescent Hospital (2.3 miles)
• Kaiser Foundation Health Plan (2.5 miles)