Creekside Rehab & Behavioral Health

Pros

• They have made a a huge impact on the lives of the residents & staff and are now heavily involved with the local community.
• The compassion really shows in the work ethic of the employees.
• They really make the residents & families feel welcome.
• They do the best they can.
• Creekside is an OK place to temporarily be.
• Director of Nursing is one of the best people I've met in quite sometime.
• Great help for your recovery.

Cons

• Creekside is the worst facility.
• The weekend staff are extremely rude and treat residents as if they're in jail, more like corrections officers than medical professionals.
• The staff's response time to call lights is virtually non-existent.
• Patients experienced serious health issues (bladder infection and bed sores) that required hospitalization and surgery, which is totally unacceptable.
• A nurse named Ardi was described as horrible, barely spoke English, and was very rude to the family.
• There is definite room for improvement in all aspects of the facility.
• Every bad thing that can happen to a patient seems to happen there.
• Laundry was lost, diets were mishandled for weeks, and medications were not correctly administered.
• A dog was allowed to stay in a resident's room and feed hospital food.

Review

Creekside presents a sharply mixed picture to those who have experienced it, with some visitors feeling abandoned by care and others sensing a real shift in culture and compassion. Several reviewers describe the place in stark terms, especially those who visited during difficult times or who were there for extended stays. One caller labeled Creekside the worst, recounting weekend staff who treated patients as if they were in a jail rather than receiving medical care, and describing persistent problems with basic comforts like laundry. In their telling, treatment was so poor and delays so frequent that the experience felt like a nightmare, with a particular emphasis on missed call-light responses and a sense that staff were more like corrections officers than medical professionals. The sentiment is not isolated, and these accounts underscore a fear that the facility may be ripe for legal exposure if patient rights and standards aren't consistently met.

By contrast, other voices highlight a substantial transformation that has taken place under new ownership and management. From the perspective of a visitor who returns to Creekside after leadership changes, there has been a tremendous shift in the facility's culture. This reviewer notes a meaningful impact on both residents and staff, with the new administration driving greater community involvement and a palpable display of compassion in the work ethic of those who stay on site. The sense is that caregivers and administrators are now more committed to making residents and their families feel welcome, and that the atmosphere around the facility has improved as a result of this renewed leadership.

Operational logistics and daily routines continue to draw both criticism and ideas for improvement. One recurring complaint centers on parking, with employees parking directly in front of the building in a short-stay loading zone. The reviewer suggests that this blocks essential access for transportation companies and advocates for a policy that would keep the spot available for those bringing patients to appointments. It's framed as a practical issue that highlights how seemingly small choices can affect the experience of both families and service providers who visit Creekside. And while some reviewers see room for improvement across the board, others acknowledge that Creekside is doing the best it can within the constraints of its environment, suggesting that progress is uneven but real.

Staffing and medical care remain central to the most troubling reviews. A strong thread running through several accounts is insufficient nurse staffing, with one review claiming only one nurse for every 15 patients and citing serious health consequences for a loved one, including infections, bed sores, and even surgeries that followed. The seriousness of these claims is amplified by reports of a nurse who spoke little English and was perceived as rude by family members. These anecdotes emphasize how communication barriers and apparent understaffing can magnify stress for families during already challenging times and may contribute to a perception of neglect or neglect-like delays in essential care.

There are also more procedural and policy-related concerns that paint Creekside in a chaotic light. Accounts include a two-week delay in a patient's diet being corrected, lost laundry, and a roommate being allowed to keep a dog in a hospital room - a situation that left one reviewer bewildered about dog-related policies, food handling, and whether the presence of a pet was compatible with care and insurance coverage. Additional remarks point to medication errors and confusion about services like dog visits. Taken together, these episodes suggest a campus where policy gaps and inconsistent implementation can create disorienting and frustrating experiences for patients and families alike.

Amid the harsher critiques, there are notable affirmations about people who stand out in a positive way. The Director of Nursing receives particular praise from at least one reviewer, who describes her as one of the best professionals encountered in a long time. That account highlights her personal involvement in wound care, including management of wounds requiring specialized equipment such as a wound vac. Such praise points to a potential anchor of quality care within Creekside, where skilled clinicians can make a meaningful difference even when other aspects of the operation are under strain. In parallel, another reviewer frames Creekside as "not a bad place to heal," noting that while there are worse facilities, Creekside remains an acceptable option for temporary recovery. Short statements like "great help for your recovery" add to a nuanced picture where recovery can be supported effectively by capable staff, even if the overall experience is inconsistent.

Putting the threads together, Creekside emerges as a facility with both significant strengths and substantial challenges. For some patients and families, improvements driven by new ownership have translated into a more welcoming environment, more engaged staff, and a greater sense of community involvement. For others, persistent concerns about staffing levels, communication barriers, and day-to-day operational inconsistencies color every visit and cast doubt on the reliability of the care. The recurring themes - staffing ratios, responsiveness to calls, the management of daily routines (diet, laundry, medications), and the handling of pets or accompanying policies - reveal a facility grappling with how to balance high-quality clinical care with the realities of a busy care setting.

Ultimately, Creekside appears to be a place capable of good outcomes, particularly where dedicated professionals are present and supported by strong leadership. The contrasting experiences shared by reviewers suggest that potential families and patients should approach Creekside with both caution and hope: caution about areas that still require improvement, and hope grounded in stories of compassionate clinicians, effective wound care, and moments of genuine recovery support. If you are considering Creekside for a loved one, it may be wise to assess the current care team, inquire about nurse-to-patient ratios, observe how staff respond to calls, and ask about specific policies around meals, medications, and room arrangements to gauge whether the facility's day-to-day operations align with your expectations for safety, dignity, and timely care.

This area of Santa Rosa, California offers a convenient and bustling community with easy access to a variety of amenities. With numerous physicians and healthcare facilities nearby, including North Bay Laser & Skin Care Center and St Joseph Health System, residents can rest assured knowing quality medical care is within reach. Additionally, a selection of pharmacies like Creekside Managed Care Pharmacy and cafes such as Dierk's Parkside Café provide opportunities for quick errands and leisurely outings. The neighborhood boasts recreational options as well, with parks like Old Courthouse Square and Taylor Mountain Open Space Preserve offering outdoor activities for seniors looking to stay active. Transportation options like the Santa Rosa Transit Mall are also available for easy mobility around the area. Overall, this part of Santa Rosa provides a well-rounded community for senior living with access to essential services and enjoyable amenities.

Physicians

• North Bay Laser & Skin Care Center (0.2 miles)
• Anders, Reuben Dr - Santa Rosa Dermatology (0.2 miles)
• Redwood Empire Dermatology (0.3 miles)
• Foresight Mental Health (0.3 miles)
• Santa Rosa Radiology Medical Breast Imaging Center (0.3 miles)
• Empire Optical (0.4 miles)
• Advanced Fertility Associates Medical Group (0.4 miles)

Restaurants

• Ca Bianca (0.2 miles)
• Rosso Pizzeria & Wine Bar (0.3 miles)
• Wilibees Wines & Spirits (0.3 miles)
• Falafel Hut (0.4 miles)
• Bird & The Bottle (0.4 miles)
• Railroad Stop Bar & Kitchen (0.7 miles)
• Omelette Express (0.8 miles)

Pharmacies

• Creekside Managed Care Pharmacy (0.2 miles)
• The Medicine Shoppe Pharmacy (0.3 miles)
• Herbal Pharmacy (0.3 miles)
• Rite Aid (0.9 miles)
• Lucky Supermarket Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Peace In Medicine (1.4 miles)

Theaters

• Roxy Stadium 14 (0.4 miles)

Transportation

• Santa Rosa Transit Mall (0.4 miles)
• Santa Rosa - SMART Station (0.8 miles)

Cafes

• Dierk's Parkside Café (0.4 miles)
• Aroma Roasters Coffee & Tea (0.8 miles)
• Acre Coffee (1.1 miles)
• Cafe Des Croissants (1.9 miles)
• Taylor Lane Organic Coffee (1.9 miles)
• Trail House (2.1 miles)

Parks

• Old Courthouse Square (0.5 miles)
• Taylor Mountain Open Space Preserve (1.9 miles)
• Howarth Park (2.1 miles)
• Annadel State Park: Stonehedge Entrance (2.8 miles)

Hospitals

• St Joseph Health System (0.5 miles)
• MarinHealth ENT, Head & Neck Surgery | A UCSF Health Clinic (0.8 miles)
• Sutter Warrack Hospital (2.3 miles)
• Summerfield Convalescent Hospital (2.3 miles)
• Kaiser Foundation Health Plan (2.5 miles)