Home Helpers of Santa Rosa

Pros

• Maria has provided excellent care for the client's father for several months.
• Maria is a joy to be around, makes him laugh, and keeps him on track.
• Maria does a fantastic job cleaning up his space, ensuring he eats, stays hydrated, takes his pills, and doesn't fall.
• The Home Helpers team is amazing - a great company that is highly recommended.
• Bana Solomon and her staff are fantastic.
• Home Helpers of Santa Rosa has been nothing short of perfect for the family.
• The care and compassion from Home Helpers has been outstanding.
• The caregivers are professional and very caring.

Cons

• Esmerelda had the most entitled attitude.
• Esmerelda spoke coldly toward the reviewer and did not offer any form of help.
• The reviewer doubted that any other staff would be better after such treatment.
• The reviewer would give zero stars due to the experience with the staff.
• The reviewer urged for office staff who actually care and want the job.

Review

Home Helpers of Santa Rosa has earned a powerful reputation in the community for compassionate, hands-on in-home care that makes a real difference for families in difficult times. Across the collection of reviews, the overwhelming tone is one of gratitude for reliable support, thoughtful caregiving, and a team that truly shows up when it matters most. While one reviewer shared a frustrating encounter with an office staff member, the overall experiences center on dedicated caregivers, responsive scheduling, and a leadership team that steps in to help when emergencies arise.

A standout thread throughout the feedback is the reliability and warmth of the caregivers. Maria, in particular, is repeatedly praised for her ability to blend gentleness with practical care. Reviewers note that she not only keeps a loved one safe and well cared for - making sure they eat, drink, take medications, and stay hydrated - but also brings a sense of joy and lightness that can ease the tension of stressful days. In one extended crisis, Maria's willingness to rework her schedule to fit extra daytime coverage, paired with arranging for Liza to come at night, provided essential stability during a time when nerves were stretched thin. The caregivers aren't just performing tasks; they're providing emotional support, help with daily routines, and the comforting presence families need when facing ER visits or other emergencies.

Liza is described as equally capable and compassionate, stepping into chaos with calm competence. One reviewer recounts entering a scene of chaos after an ER visit, with disarray and bodily spills, and watching Liza immediately take charge to restore order while still attending to the patient. The pair's teamwork illustrates the agency's strength: a responsive care plan that adapts to changing needs and a willingness to go the extra mile to ensure the patient remains safe and comfortable at home.

Beyond the day-to-day care, the reviews highlight the broader value of the Home Helpers team: reliability, minute attention to detail, and a level of hands-on involvement that families find deeply reassuring. The organization is described as a "great team and great company," with a culture of support that makes it possible for families to breathe easier during trying periods. The sentiment is that the staff doesn't simply fulfill a job; they become trusted partners in the care of loved ones.

Leadership and the personal touch from Bana, the owner, feature prominently in several accounts. Families recount how Bana reaches out promptly, answers calls on the first try, and coordinates practical solutions - from discharge planning and medication setup to ensuring the home environment is suitable for the patient's condition. This direct involvement helps create a sense of continuity and confidence at a time when familiarity and trust are critical. The lack of a deposit upfront is also mentioned as a positive aspect that reduces early friction in the care-planning process.

The experiences are not limited to episodic care; many families describe long-term relationships that prove the agency's value. One reviewer notes care partners who have become a daily part of life for months, with caregivers who are punctual, attentive, and deeply caring. The sense of consistency - caregivers who show up reliably, maintain open lines of communication, and adjust care as needs evolve - appears to be a central pillar of why families choose Home Helpers and stay with them through difficult seasons.

There are touching stories that reiterate the impact of compassionate, heart-led care. For example, Bana and her staff are praised for their role in supporting a mother at home through the end of life, ensuring dignity and companionship during every step of that journey. The relationships formed - caregivers developing trust and even fondness with the patient - illustrate how in-home care can become more than a service; it can be a humane and stabilizing presence when families need it most.

Finally, the reviews reflect a broader testimonial. Families relocating or transitioning to Home Helpers from other regions describe seamless starts, with Bana and the team immediately stepping in to bridge gaps, begin new schedules, and ensure no disruption in the patient's routine. The consistent message is that Home Helpers of Santa Rosa delivers attentive, compassionate care across the board, supported by a leadership team and caregiving staff who are genuinely committed to helping people live safely and happily at home. While one negative encounter with an office staff member was noted, the collective voice remains one of deep gratitude for the care, reliability, and human warmth that define this agency.

Located in the heart of Santa Rosa, California, this area offers a wide range of amenities and services that would be beneficial for older individuals considering senior living. With a variety of restaurants such as Wilibees Wines & Spirits, Falafel Hut, and Ca Bianca within walking distance, residents can enjoy diverse culinary experiences. The proximity to theaters like Roxy Stadium 14 and parks like Old Courthouse Square provides opportunities for entertainment and outdoor activities. Additionally, easy access to transportation options such as the Santa Rosa Transit Mall and Santa Rosa - SMART Station ensures convenience for getting around the city. Nearby physicians and pharmacies offer quality healthcare services, including Foresight Mental Health, Creekside Managed Care Pharmacy, and Rite Aid. With hospitals like St Joseph Health System and Kaiser Foundation Health Plan nearby, residents can have peace of mind knowing medical facilities are easily accessible. Overall, this part of Santa Rosa provides a vibrant community with essential resources for seniors looking to make a comfortable transition into senior living.

Restaurants

• Wilibees Wines & Spirits (0 miles)
• Falafel Hut (0.1 miles)
• Ca Bianca (0.1 miles)
• Bird & The Bottle (0.4 miles)
• Rosso Pizzeria & Wine Bar (0.4 miles)
• Railroad Stop Bar & Kitchen (0.5 miles)
• Omelette Express (0.5 miles)

Physicians

• Foresight Mental Health (0.1 miles)
• Empire Optical (0.1 miles)
• North Bay Laser & Skin Care Center (0.1 miles)
• Barth Hanya (0.2 miles)
• Anders, Reuben Dr - Santa Rosa Dermatology (0.2 miles)
• Redwood Empire Dermatology (0.5 miles)
• Santa Rosa Radiology Medical Breast Imaging Center (0.5 miles)

Theaters

• Roxy Stadium 14 (0.2 miles)

Parks

• Old Courthouse Square (0.2 miles)
• Taylor Mountain Open Space Preserve (2.1 miles)
• Howarth Park (2.4 miles)

Transportation

• Santa Rosa Transit Mall (0.2 miles)
• Santa Rosa - SMART Station (0.6 miles)

Pharmacies

• Creekside Managed Care Pharmacy (0.2 miles)
• Herbal Pharmacy (0.4 miles)
• The Medicine Shoppe Pharmacy (0.4 miles)
• Peace In Medicine (1.1 miles)
• Rite Aid (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Lucky Supermarket Pharmacy (1.4 miles)

Cafes

• Dierk's Parkside Café (0.4 miles)
• Aroma Roasters Coffee & Tea (0.6 miles)
• Acre Coffee (1.4 miles)
• Taylor Lane Organic Coffee (1.7 miles)
• Cafe Des Croissants (1.7 miles)
• Trail House (2.3 miles)

Hospitals

• St Joseph Health System (0.7 miles)
• MarinHealth ENT, Head & Neck Surgery | A UCSF Health Clinic (0.9 miles)
• Kaiser Foundation Health Plan (2.3 miles)
• Sutter Warrack Hospital (2.6 miles)
• Summerfield Convalescent Hospital (2.6 miles)
• Kaiser Foundation Hospital (2.6 miles)