Driftwood Healthcare Center - Santa Cruz
Save
675 24Th Avenue, Santa Cruz, CA 95062
For more information about senior living options: (844) 490-3973
The staff at Driftwood was amazing, with Rafael in admissions helping ensure it was the right fit and making the transfer seamless and comforting. The Director of Rehab, Christina, kept the family well informed and updated on the patient's progress. The CNAs, LVNs, RNs, admissions staff, receptionists, and kitchen staff all went above and beyond to make the stay as pleasant as possible. The Director of Nursing at Driftwood is described as the best. The family was grateful for the care their mother received and felt she was well cared for and loved by all the caregivers. The patient enjoyed Bingo during the stay and played again.
The reviewer states management interactions were rude and condescending. They claim the management lacked empathy and seemed to want the father out. They criticize the phone system as horrible and nearly impossible to reach loved ones. They describe staff as apathetic, especially the cleaning staff. The main manager is reportedly never present and unprofessional. They would give the facility a negative rating. They allege the father received narcotics to sleep and to cause daytime hallucinations, with bedsores causing pain. They say patients are treated like driftwood. They report staff swearing and yelling at each other, indicating unprofessionalism. They note a Covid quarantine due to an employee exposing patients.Driftwood appears to be a facility that evokes a wide range of experiences from families, with some praising the care and communication they received and others warning that the place is fraught with problems. On one end of the spectrum, several reviewers describe a highly positive environment where clinicians, nurses, and rehab staff went above and beyond to help loved ones regain strength and independence. On the other end, many families recount management that feels unsympathetic or even hostile, a phone system that renders contact nearly impossible, and treatment experiences that left them worried about their relatives' safety and comfort. Put together, the notes sketch a picture of a place whose performance depends heavily on who you encounter there.
A recurring thread among the negative remarks centers on management's attitude and a perceived lack of empathy. One reviewer bluntly states that any interaction with the management side was rude and condescending, and that staff seemed eager to have a loved one removed. The sentiment is echoed by others who describe the main manager as rarely present and completely unprofessional. Complaints extend to the overall culture of management, which some say communicates apathy rather than care, especially during tense or emotional moments when families are seeking reassurance about their loved ones. The frustration is amplified by practical barriers, such as a problematic phone system and a mailbox that fills up, making it nearly impossible to reach the facility at critical times. Taken together, these points paint a picture of a place where basic lines of communication can fracture and leave families feeling dismissed.
Several reviews recount alarming allegations about patient care, underscoring a fear that some residents were not treated as they should be. One reviewer goes so far as to claim that their father - after a fall - was given narcotics to make him sleep at night and another round to induce daytime hallucinations, with bedsores that caused excruciating pain when attempting a bowel movement. The reviewer says this culminated in an ER visit, where symptoms began to improve only after receiving care that stopped the narcotics and the hallucinations. The message here is stark: when care is mismatched with a family's expectations for dignity and safety, the consequences feel intolerable, prompting a stern admonition to avoid the facility if possible.
Amid these stark warnings, other families recount deeply positive experiences that counterbalance the negativity. One grandmother's caregivers and the admissions team, led by Rafael, are praised for making sure the transition to Driftwood was the right fit and for ensuring the transfer felt seamless and comforting. The sense of a well-coordinated team is echoed in several other accounts, where the staff - nurses, CNAs, LVNs, and the admissions team - are credited with going above and beyond to support both patient and family. The feeling is that when the right people are in the right roles, Driftwood truly shines and becomes a place of genuine care rather than mere facility routine.
Rehabilitation success stories also highlight Driftwood's potential when the right rehab program and communication are in place. One family notes a remarkable recovery: their Mom entered rehab with oxygen support and, after a focused program spanning physical, occupational, and speech therapies, left without oxygen and with a renewed sense of strength. The Director of Rehab, Christina, is singled out for keeping the family well informed about progress, while other staff members - from CNAs and RNs to the admissions team and kitchen staff - are described as performing with care and attentiveness. The positive anecdotes emphasize not only clinical improvements but also moments of normalcy and morale - activities like BINGO and supportive roommate connections - contributing to a more hopeful rehab experience. Follow-up calls from leadership are cited as a sign of ongoing attention to patient well-being.
Even within favorable narratives, there's an awareness of the facility's flaws. The same positive reviews sometimes acknowledge the difficulty of navigating the system and the importance of a strong, communicative care team. Some reviewers illuminate a more nuanced view: the staff who are praised - such as the Director of Nursing in one case - stand out as exceptional, suggesting that excellent leadership and a cohesive team can transform the patient experience. Conversely, other comments underscore a sense of driftwood-like neglect, with phrases pointing to patients being treated more like objects to be managed than individuals deserving respect. These mixed reflections reinforce the sense that Driftwood's identity is not monolithic but depends heavily on the particular staff serving a given resident at any moment.
Finally, a few reviews touch on broader safety concerns and context, including a COVID-related quarantine notice that mentions an employee exposing patients. While this detail doesn't define the facility's overall quality in every reviewer's view, it adds a layer of caution about safety and infection control that some families weigh when forming their opinions. In parallel, another positive note emphasizes gratitude for the care received by a mother, praising the Director of Nursing as "THE BEST," which shows that strong leadership can still be a defining strength even in a setting with other challenges.
In sum, Driftwood elicits a spectrum of experiences that range from deeply negative to genuinely uplifting. For some families, the care team, when led by empathetic and communicative leaders, delivers meaningful rehabilitation, consistent updates, and a supportive, humane environment. For others, encounters with management, barriers to communication, and troubling statements about the quality of daily care leave lasting concerns about safety and respect. The fabric of Driftwood's reputation, then, seems woven from the threads of individual interactions - some threads bright with hope and others torn by frustration.
92 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Driftwood Healthcare Center - Santa Cruz in Santa Cruz, CA is an assisted living community that offers a variety of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can enjoy pampering treatments, as well as cable or satellite TV for entertainment. Community-operated transportation is available for residents to easily access local attractions and appointments.
A computer center is provided for residents to stay connected with loved ones or engage in online activities. The dining room offers restaurant-style dining where nutritious meals are served, catering to special dietary restrictions. Housekeeping services ensure that the living spaces are clean and well-maintained.
Residents can stay active in the fitness room or enjoy leisure time in the gaming room or garden. A small library is also available for book enthusiasts. Driftwood Healthcare Center provides move-in coordination services to assist residents during their transition.
The community offers private bathrooms for added convenience and privacy. Telephone access allows residents to stay connected with family and friends. Non-medical transportation arrangements are made for residents to reach their desired destinations, including doctors' appointments. A wellness center promotes overall health and well-being, while Wi-Fi/high-speed internet keeps residents connected online.
Care services at Driftwood Healthcare Center include a 24-hour call system and supervision for resident safety. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by dedicated staff members. Special dietary restrictions are accommodated, including diabetes diets.
Medication management ensures that residents receive their prescribed medications on time. A mental wellness program supports emotional well-being among the community's residents. Transportation arrangements are made for any necessary trips outside the community.
In terms of nearby amenities, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals located conveniently close to the Driftwood Healthcare Center - Santa Cruz community. Residents can enjoy various activities offered both within the community and in the neighboring areas.
Driftwood Healthcare Center - Santa Cruz is located at 675 24Th Avenue, Santa Cruz, CA 95062 in Santa Cruz County, California
Driftwood Healthcare Center - Santa Cruz on seniors.fyi includes 4 photos including images showing healthcare, tree, decor, and more.
Flor's Guest Home 1
Santa Cruz, CA
Comprehensive care and social engagement (24/7 supervision, ADL help, meals with dietary options, activities) with transport to appointments.
The Maple House II
Santa Cruz, CA
Home-like setting with 24/7 supervision and respite care
Brommer Manor
Santa Cruz, CA
Warm, welcoming atmosphere with friendly, supportive staff.
Live In Serenity
Santa Cruz, CA
Competitive, affordable pricing; pet-friendly; on-site activities.
Santa Cruz Alzheimer's Association
Santa Cruz, CA
Specialized memory care in a compassionate setting with nearby amenities.
Home Instead Senior Care
Santa Cruz, CA
Home Instead Senior Care reviews
Home Instead Senior Care images
Dominican Oaks
Santa Cruz, CA
Friendly, supportive community with engaging activities and high-quality dining.
Dominican Oaks costs
Dominican Oaks reviews
Dominican Oaks images
Alexandria Victoria
Santa Cruz, CA
Excellent, caring staff in a clean, home-like setting with delicious meals.
Alexandria Victoria costs
Alexandria Victoria reviews
Alexandria Victoria images
Garfield Park Village
Santa Cruz, CA
Excellent access to nearby healthcare, pharmacies, and dining.
Exploring the World of Home Health Nurses: Qualifications, Roles, and Hiring Tips
Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
Navigating Medicare Coverage for In-Home Care Services
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
In-Home Care Costs in 2025: A Detailed State-by-State Exploration
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
Decor
Healthcare
