S F Community Convalescent

Pros

• They take good care of him.
• The facility's staff are very dedicated and the rehab department is awesome.

Cons

• The facility is understaffed, causing delays in overall care.
• The overall service is unacceptable and endangers patients' recovery.
• Medications are not given on time.
• Assistance for bathing and using the restroom is delayed.
• The food is not tailored to patients' dietary needs and requests are forgotten.
• Blood sugar is not checked regularly, risking dangerous highs and lows.
• The social worker is incompetent and not a patient advocate, often expressing opinions instead of offering solutions.
• Patients sharing a room with someone who has a contagious illness are left unattended, creating unsanitary conditions.
• Nurses lack skill in moving patients, leading to injuries.

Review

From what's been shared, the experience at this nursing and rehab center has been a rollercoaster of impressions, with moments of genuine care shadowed by chaotic and troubling events. The narrator begins by describing an impending homecoming for a family member - the uncle - who is expected to arrive home in a day or two, and who, at least initially, has been well cared for. There is warmth in the account: "they take well care of him," and the family member is portrayed as receiving attentive, compassionate support. There's a sense of relief mixed with optimism because his caregivers are described as loving and attentive, and the overall tone suggests gratitude for the initial care received.

Yet very soon the tone shifts dramatically. After two days in the place, the narrator recounts a sharp decline in the environment and in how the staff operate. What started as a seeming culture of care quickly becomes something noisier and less considerate of the patients' rest. The staff are described as turning on lights and waking clients during sleep; doors and lights are left on and conversations are loud, making it hard for people to sleep. While some staff members are clearly described as caring, a large portion of the report emphasizes how little attention is paid to the surrounding environment and the quiet, necessary routines of rest. The facility is depicted as mixed in spirit: some employees are dedicated, while others contribute to a sense of disruption and inconsideration.

Interwoven with this fluctuating outlook are strong positive notes and equally strong negative ones. The narrator explicitly praises the facility in one breath - "I love this facility their staff is very dedicated and the rehab department is awsom[e]" - before contrasting that with a vehement rebuke in another breath: "A 0 stars!!!' MORE LIKE AN ABUSIVE CENTER!" The warnings that follow are stark and specific, directed at families with elderly relatives who might be considering this place for rehab or long-term care after a fall or medical event. The account describes a grandmother who received physical rehab after a bad fall and accuses the facility of endangering and impairing recovery. The central complaint is that the center is severely understaffed, leading to delays and a cascade of other problems that compromise patient care.

The enumerated concerns paint a troubling picture of daily life for residents. Medications are not administered on time, and assistive services - such as bathing and restroom assistance - are delayed. Diet is another major issue: the meals aren't adapted to the patients' dietary needs, and even a simple request like cutting food into pieces for a patient who cannot use one arm is ignored. Blood sugar monitoring is described as inconsistent, risking dangerous highs and lows. The social worker is characterized as incompetent and unsupportive, more inclined to voice personal opinions than to advocate for practical solutions. A frightening detail describes a patient sharing a room with someone who has a virus and being left unattended, resulting in unsanitary conditions for both patients. The nursing staff are accused of lacking skill in moving patients, causing injuries, and the therapies provided are said to be ineffective. There's a sense of disorganization and a lack of urgency that permeates the facility. A particularly alarming incident recounts a patient needing the bathroom for 40 minutes, ultimately using a bowl in distress, with staff arriving after the incident and the social worker reacting with screaming rather than assistance. The reviewer notes seeing similar poor care for other patients during visits, raising concerns about whether these residents have family members to advocate for them. The social worker, Eric Figueroa, is singled out as abusive for his conduct, even as he is reportedly listed as "friendly" in another rating. The review ends with a mention of a lawsuit looming, underscoring the seriousness of the alleged neglect and harm.

In another thread of concern, the author describes a friend admitted for care who suffers from CAA, which predisposes to seizures and dementia. This person wanders the halls or remains bedridden, with insufficient staff paying close attention. The writer suggests that the insurance coverage limits what can be provided, implying that the care may be driven by financial constraints rather than patient needs. The overall sentiment here is that the care is unacceptable, highlighting the vulnerability of patients with cognitive or neurologic disorders and the risk posed when supervision is lacking.

The narrative also includes a specific accusation of malpractice: a patient supposedly received an injection incorrectly, resulting in a broken blood vessel and internal bleeding that required an emergency room visit. This charge, along with the broader themes of understaffing and slow responses, contributes to a strongly negative overall impression for many readers. There is a lingering sense of fear and frustration about what happens when families can't be present as advocates, and a hope that people can still get back on their feet despite the troubling experiences described.

Towards the end, the thread returns to a mix of confusion and concern, with phrases like "try to help a. people to h[elp] get back feet" and "Not happy 1-10? A 2!" which underscore the inconsistent and fractured experiences that have left families conflicted. The closing remarks convey a desire for improvement and a belief that some family members still hope for better outcomes for their loved ones: "Hoping they good my member in there." The overall story is not a single, uniform account but a composite of very different voices - some praising aspects of care and rehab, and many others warning of serious neglect, poor practices, and unsafe conditions.

Taken together, the collection of impressions presents a facility that can appear capable and compassionate in some moments, yet terrifyingly lacking in others. The broad range of concerns - from disrupted sleep and inadequate attention to basic medical management, sanitation issues, disrespectful behavior by staff toward patients, and a serious allegation of malpractice - creates a complicated portrait. For families considering this center, the accounts suggest exercising extreme caution, asking detailed questions about staffing levels, patient-to-staff ratios, specific protocols for medication administration and diabetic care, infection control practices, and the training and supervision of social workers and nurses. The narrative is a stark reminder of how fragile the line can be between attentive, life-affirming care and environments that place vulnerable residents at risk.

This part of San Francisco, California, offers a convenient and bustling urban environment with easy access to pharmacies, parks, cafes, theaters, restaurants, physicians, transportation options, and hospitals. The proximity of several pharmacies such as Kaiser Permanente Main Pharmacy and Walgreens ensures easy access to medication and healthcare supplies. Parks like Alta Plaza Park and Lafayette Park provide peaceful green spaces for leisurely walks and outdoor activities. The area also boasts a diverse selection of dining options including Arsicault Bakery and House Of Prime Rib for enjoyable meals. Additionally, the presence of reputable healthcare providers like One Medical and Golden Gate OBGYN ensures quality medical care within reach. Overall, this vibrant neighborhood in San Francisco provides a well-rounded living experience with amenities suitable for seniors seeking an active lifestyle in an urban setting.

Pharmacies

• Kaiser Permanente Main Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• Walgreens (0.4 miles)
• Walgreens (0.7 miles)
• Walgreens (0.9 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)

Parks

• Alta Plaza Park (0.3 miles)
• Lafayette Park (0.8 miles)
• Presidio of San Francisco (0.9 miles)
• The Panhandle (1 miles)
• Allyne Park (1.1 miles)
• Municipal Pier (1.2 miles)
• Duboce Park (1.2 miles)

Cafes

• Jane The Bakery (0.4 miles)
• Blue Bottle Coffee (0.5 miles)
• The Mill (0.7 miles)
• Balboa Cafe (0.9 miles)
• Sightglass Coffee (1 miles)
• Cafe Réveille (1.1 miles)
• Saint Frank (1.3 miles)

Theaters

• AMC Kabuki 8 (0.5 miles)
• Alamo Square (0.8 miles)
• AMC Metreon 16 (2 miles)
• Alamo Drafthouse New Mission (2.4 miles)

Restaurants

• Arsicault Bakery (1 miles)
• Salt & Straw (1 miles)
• House Of Prime Rib42 (1.1 miles)
• A Mano (1.1 miles)
• Hi Tops (1.5 miles)
• The Buena Vista01 (1.8 miles)
• SF Eagle (1.9 miles)

Physicians

• One Medical (1.3 miles)
• Golden Gate OBGYN (2.3 miles)
• Noe Valley Pediatrics (2.5 miles)

Transportation

• San Francisco Caltrain Station (2.6 miles)

Hospitals

• Laguna Honda Hospital & Rehabilitation Center (2.8 miles)