The Pavilion At Ocean Point in San Diego, CA

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The Pavilion At Ocean Point in San Diego, CA

3202 Duke Street, San Diego, CA 92110

For more information about senior living options: (844) 490-3973

4.4 from 64 reviews
5 stars
54
4 stars
1
3 stars
0
2 stars
1
1 stars
8

Skilled Nursing Facility

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    Overall Review of The Pavilion At Ocean Point

    Pros

    • pro The renovations at The Pavilion at Ocean Point are transforming the facility into a modern, inviting, and beautifully maintained environment that enhances comfort and care.
    • pro The staff are exceptionally warm, professional, and consistently willing to help.
    • pro George and Alex from Social Services consistently go above and beyond to address concerns with compassion and efficiency.
    • pro Sarai from Infection Prevention demonstrates impressive knowledge and diligence, giving confidence in the facility's safety and cleanliness.
    • pro Lashonda, the Director of Staff Development, has an approachable demeanor and dedication to staff support, creating a positive atmosphere.
    • pro The team is quick to respond and ensures residents' needs are met, making excellence in care a standard.
    • pro The facility is welcoming and home-like, with a clean, well-maintained environment.
    • pro Engaging programs and activities foster social interaction, mental stimulation, and a fulfilling quality of life.
    • pro Under new management and renovations, the space is brighter and more welcoming, with improved care and a strong sense of community.
    • pro The food is delicious and nutritious, with menus featuring locally sourced ingredients.

    Cons

    • pro One reviewer calls the facility "a dump," with little safety or security and patients sitting around soiled and dirty.
    • pro They describe staff as bored and lacking concern, seeming to care little for patients.
    • pro They allege medication mishandling, including delays and changes made without the surgeon's authorization.
    • pro They recount a patient fall in which staff left the person on the floor for 45 minutes without assistance or timely paramedics.
    • pro They note theft of patients' debit and EBT cards, indicating poor security and oversight.
    • pro They claim call buttons are never answered and requests are not promptly addressed.
    • pro They criticize frequent staff turnover and perceived incompetence, with ongoing unresolved issues at the facility.

    Review

    The Pavilion At Ocean Point is best suited for families seeking a skilled-nursing and rehabilitation-focused community that has recently undergone a major refresh and is moving toward a more person-centered, home-like culture. The combination of a modernized, inviting environment with a strong emphasis on therapy, social engagement, and open family communication makes it a good fit for residents who need ongoing nursing care or post-acute rehab and who value a facility that continually invests in the space and in staff development. The new leadership is framed as a catalyst for better care experiences, with renovations designed to bolster both comfort and accessibility. In short, this is a solid choice for seniors who want robust clinical care delivered in a vibrant, more welcoming setting.

    Those considering alternatives should be mindful of how important medication reliability and consistent leadership stability are to their family's comfort. A subset of reviews raises concerns about medication administration and responsiveness in the past, and there are credible notes about staffing turnover and leadership changes that have at times created confusion or inconsistency. Families who require a consistently seamless clinical cadence, minimal turnover, and a history of uninterrupted medication management may want to compare options with longer-standing leadership teams or facilities with a more uniform track record. Also, households that cannot tolerate even occasional gaps in safety oversight or security may prefer another community.

    On the plus side, the strongest, most repeated advantages center on exceptional frontline staff, a clean and welcoming campus, and a robust program of therapy and activities. Families repeatedly praise nurses, CNAs, social workers, and infection-prevention staff for genuine warmth, responsiveness, and professional competence. The facility's renovations have produced bright, comfortable spaces that feel like home rather than a hospital, with well-kept common areas and guest-ready dining rooms. Therapy teams are highlighted for practical, outcomes-focused care, and the overall culture - especially under new management - emphasizes collaboration, clear communication with families, and a sense of shared purpose. A renewed focus on person-centered care translates into meaningful social programming and meals that reflect local choices and dietary needs.

    However, the louder caution signs come from reports of inconsistent experiences in care delivery. A minority of reviewers describe significant lapses in medication handling, delays in responding to call lights, and safety concerns that understandably raise red flags for families. There are also notes about past leadership churn and even occasional security or procedural gaps that correlate with prolonged transitions. While many accounts celebrate a transformed environment and steady improvements, the possibility of variability in day-to-day operations remains a reality to investigate. Prospective residents should insist on direct demonstrations of med-pass procedures, request a clear point of contact for daily care coordination, and review how incidents are tracked and resolved before any commitment.

    The calculus then hinges on how much weight is given to the renovations, the strength of the care teams, and the ongoing shift toward a person-centered atmosphere versus the potential for operational volatility. The renovations and the high-quality therapy play a decisive role in producing tangible outcomes: better mobility, more meaningful daily engagement, and clearer family updates. These assets tend to offset many concerns when paired with proactive oversight, transparent communication, and a plan for consistent assignment of caregivers. For families who can engage actively with management, demand regular progress updates, and insist on proven med-management protocols, The Pavilion At Ocean Point offers a compelling blend of comfort, care quality, and community.

    For families weighing next steps, the takeaway is practical: The Pavilion At Ocean Point is a strong candidate for those who prioritize rehabilitation strength, staff warmth, and a rejuvenated, home-like setting. It is less ideal for households requiring flawless, incident-free operations from day one or for those unable to tolerate the inherent variability that can accompany ongoing leadership transitions. A tour focused on meeting the therapy team, introducing the social worker who coordinates care, and reviewing a concrete medication-management plan will reveal whether the experience aligns with expectations. If comfortable with active involvement and ongoing oversight, this community often delivers the dependable care and uplifting environment sought by families facing tough decisions about skilled nursing and post-acute recovery.

    Features

    Housing

    • 133 resident community capacity 133 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • San Diego International-Lindbergh (2 miles away) San Diego International-Lindbergh (2 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Pavilion At Ocean Point in San Diego, CA is an inviting assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. With a focus on providing a high quality of life, this community offers various amenities to enhance the daily lives of its residents.

    Residents at The Pavilion At Ocean Point can enjoy the convenience of having a beauty salon on-site to keep up with their grooming needs. They also have access to cable or satellite TV in their fully furnished apartments, allowing them to stay entertained and connected.

    Transportation is made easy for residents as the community provides community-operated transportation as well as transportation arrangement services for non-medical purposes and doctor's appointments. This ensures that residents can easily get around and maintain their independence.

    The community features a computer center, gaming room, small library, and Wi-Fi/high-speed internet access, providing opportunities for residents to engage in technology-related activities or simply relax with a good book. For those who enjoy physical fitness, there is a fitness room available.

    The dining experience at The Pavilion At Ocean Point is exceptional, with restaurant-style dining offered in the elegant dining room. Special dietary restrictions are taken into consideration when preparing meals, ensuring that all residents' nutritional needs are met.

    In terms of care services, this assisted living community offers 24-hour call system and supervision for added peace of mind. Trained staff members assist residents with activities of daily living such as bathing, dressing, and transfers. Medication management services are provided to ensure that residents take their medications correctly. Additionally, there is a mental wellness program in place to support the emotional well-being of residents.

    Residents have plenty of options for nearby entertainment and amenities with numerous cafes, parks, pharmacies, restaurants, theaters, hospitals, and physicians located within close proximity.

    Overall, The Pavilion At Ocean Point provides a comfortable and vibrant living environment where seniors can receive the care they need while enjoying an active and fulfilling lifestyle.

    Nearby Places of Interest

    Restaurants

    • McDonald's (0.1 miles)
    • Red Lobster (0.2 miles)
    • Phil's BBQ (0.2 miles)
    • In-N-Out Burger (0.8 miles)
    • Cafe Coyote (1.4 miles)
    • Point Loma Seafoods (2.1 miles)
    • Nordstroms Cafe (3.1 miles)

    Pharmacies

    • CVS Pharmacy (0.2 miles)
    • Walgreens (0.7 miles)
    • CVS Pharmacy (0.9 miles)
    • Vons Pharmacy (1.1 miles)
    • Rite Aid (1.8 miles)
    • CVS Pharmacy (1.8 miles)
    • Walgreens (3.3 miles)

    Transportation

    • Old Town Trolley Station and Transit Center (1.1 miles)
    • TSA Pre-Check (1.7 miles)
    • Terminal 2 (1.7 miles)
    • San Diego International Airport (SAN) (1.9 miles)
    • Firefly Car Rental (2.5 miles)
    • Fashion Valley Trolley Station and Transit Center (3 miles)
    • Balboa Avenue Transit Center (3.7 miles)

    Parks

    • NTC Park (1.3 miles)
    • Mission Bay Park (2 miles)
    • Mission Beach Park (2.2 miles)
    • Sunset Cliffs Natural Park (2.5 miles)
    • Mission Bay Park (2.6 miles)
    • Crown Point (3.1 miles)
    • Waterfront Park (3.5 miles)

    Physicians

    • San Diego Mental Health Services (1.6 miles)
    • Internal Medicine Associates (3.4 miles)

    Hospitals

    • UC San Diego Medical Center (3.1 miles)
    • Naval Medical Center San Diego (4.6 miles)

    Theaters

    • AMC Fashion Valley 18 (3.2 miles)
    • AMC Mission Valley 2 (4.2 miles)

    Cafes

    • Tabac Specialty Coffee & Cigars (4.4 miles)
    • Ghirardelli Ice Cream And Chocolate Shop (4.4 miles)
    • Communal Coffee (4.7 miles)
    • Copa Vida (4.7 miles)

    Frequently Asked Questions

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