The Pavilion At Ocean Point

Pros

• The facility is exceptionally clean and well-maintained, contributing to a positive environment for residents.
• The food served is very good, accommodating various dietary needs while being enjoyable.
• Staff members are attentive, caring, and display a high level of professionalism towards the residents.
• Residents have plenty of engaging activities available, preventing feelings of isolation and loneliness.
• Communication with family members regarding residents' health status is timely and appreciated.
• The bathing facilities are designed thoughtfully for elderly individuals, ensuring ease of access and safety.
• Overall, residents receive dignified care that enhances their quality of life in the facility.

Cons

• The facility is a dump with little to no safety and security, leaving patients sitting around soiled and dirty.
• Staff members appeared bored and lacked concern for the patients, displaying indifference in their care.
• There have been numerous complaints about incompetence from the healthcare staff, with corrections not being made despite speaking to nursing directors multiple times.
• Simple hygiene is not provided consistently, requiring families to intervene daily to ensure proper care for their loved ones.
• Call buttons are never answered, leading to delays in assistance for patients.
• Patients were observed not receiving therapy, as nurses were preoccupied and not engaging with them effectively.
• There was a lack of physical therapy space and activities available for the residents, contributing to feelings of isolation.

Review

In the realm of nursing facilities, experiences can vary significantly based on individual perceptions and the quality of care provided. The reviews presented paint a strikingly dual narrative about one particular facility, highlighting both commendable aspects and glaring deficiencies in care. On one end of the spectrum, some visitors laud the cleanliness, attentiveness of staff, quality of food, and overall warmth exhibited by caregivers; while on the other end, some express deep dissatisfaction with critical safety issues, lack of sufficient staff engagement with patients, and overall neglect.

Several reviewers emphasize a positive experience at the facility. They celebrate its cleanliness—reported as impeccably maintained without any signs of pests—and highlight that despite accommodating diverse dietary needs, the food is consistently good. Attentive nurses who provide compassionate care are also frequently mentioned; visitors feel reassured knowing that their loved ones are cared for by dedicated professionals who seem genuinely invested in their well-being. According to these accounts, this facility stands out as a favorable choice for those seeking long-term care.

In stark contrast to these positive remarks are deeply troubling reviews from others who describe the facility as a dismal environment marked by neglect and substandard care. Patients have been reported sitting in soiled clothing or being left unattended in vulnerable positions right outside nurse's stations. One reviewer noted that they waited an hour without anyone responding to a call for help—an alarming testament to perceived indifference among staff members. Such comments raise serious concerns about safety protocols and the overall attitude toward patient care within this facility.

Compounding these concerns is an unsettling story regarding persistent incompetence among nursing staff that has allegedly led to ongoing issues overlooked even after numerous complaints were filed by relatives. With reports suggesting high turnover rates—including five directors of nursing within a short span—it appears systemic problems plague this establishment. Family members find themselves in the position of having to oversee medication administration and hygiene tasks daily due to inadequate attention from caregiving staff—a burden not expected when placing a loved one in professional care.

The physical environment itself has also come under scrutiny; critiques mention insufficient space for physical therapy activities and social engagement options like games or movie watching areas—elements crucial for holistic rehabilitation in such settings. Additionally, many have observed nurses more focused on paperwork than patient interaction—a lackluster approach that fosters feelings of isolation among residents rather than comfort or companionship.

Despite contrasting feedback regarding patient experiences at this facility, there remain individuals who speak positively about their interactions with both staff and amenities available to residents. They mention engaging activities designed specifically for seniors—such as bingo evenings or craft sessions—that encourage connection among residents rather than solitude, earning appreciation from family members for keeping their loved ones entertained and engaged.

Overall, it is evident that potential patients or their families must tread carefully when considering this nursing facility based on these mixed reviews. While some testimonials present an encouraging view filled with compassionate care and supportive environments conducive to healing, others expose significant lapses in service delivery that cannot be overlooked. Ultimately, informed decision-making hinges upon gathering comprehensive feedback while assessing how well such facilities might meet specific needs essential for elderly individuals requiring attentive rehabilitation services.

Restaurants

• McDonald's (0.1 miles)
• Red Lobster (0.2 miles)
• Phil's BBQ (0.2 miles)
• In-N-Out Burger (0.8 miles)
• Cafe Coyote (1.4 miles)
• Point Loma Seafoods (2.1 miles)
• Nordstroms Cafe (3.1 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Vons Pharmacy (1.1 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (3.3 miles)

Transportation

• Old Town Trolley Station and Transit Center (1.1 miles)
• TSA Pre-Check (1.7 miles)
• Terminal 2 (1.7 miles)
• San Diego International Airport (SAN) (1.9 miles)
• Firefly Car Rental (2.5 miles)
• Fashion Valley Trolley Station and Transit Center (3 miles)
• Balboa Avenue Transit Center (3.7 miles)

Parks

• NTC Park (1.3 miles)
• Mission Bay Park (2 miles)
• Mission Beach Park (2.2 miles)
• Sunset Cliffs Natural Park (2.5 miles)
• Mission Bay Park (2.6 miles)
• Crown Point (3.1 miles)
• Waterfront Park (3.5 miles)

Physicians

• San Diego Mental Health Services (1.6 miles)
• Internal Medicine Associates (3.4 miles)

Hospitals

• UC San Diego Medical Center (3.1 miles)
• Naval Medical Center San Diego (4.6 miles)

Theaters

• AMC Fashion Valley 18 (3.2 miles)
• AMC Mission Valley 2 (4.2 miles)

Cafes

• Tabac Specialty Coffee & Cigars (4.4 miles)
• Ghirardelli Ice Cream And Chocolate Shop (4.4 miles)
• Communal Coffee (4.7 miles)
• Copa Vida (4.7 miles)