Pacifica Senior Living, LLC

Pros

• They reported a great experience with Pacifica Companies, describing the process as smooth from start to finish and recommending them for all real estate needs.

Cons

• They allegedly stole the deposit and refused to return it, despite approval for a full refund.
• They are described as rude, disrespectful, and dishonest.
• They do not answer calls or emails, leaving tenants with the runaround.
• They allegedly locked a resident out illegally and failed to fix mold and other urgent issues.
• They fail to pay vendors and delay payments beyond agreed terms.
• They have poor management and communication, with corporate unreachable.
• They neglect resident services, maintenance, and safety concerns.
• They misrepresent services or locations and fail to deliver advertised offerings.
• They continue to bill former tenants after move-out by retaining debit information.
• They are labeled as scams and urged to stay away.

Review

A broad tapestry of experiences emerges from the set of reviews and anecdotes about Pacifica-affiliated properties and management. The stories span many locations and involve a mix of personal housing experiences, contractor relationships, and impressions of corporate responsiveness. A recurring thread is frustration with communication, unclear or delayed financial handling, and a sense that tenants or vendors are left waiting without clear accountability. Some residents describe positive interactions and efficient processes, but those accounts appear far fewer and more isolated compared with the volume of criticisms that repeatedly surface.

A prominent concern across the conversations is the handling of deposits and refunds after move-out. In at least one Tampa case, a resident explicitly states that after three months they still had not received their deposit refund, despite multiple visits to the leasing office and despite being told that the issue was someone else's responsibility. The resident emphasizes that there was a contract with a defined time frame for returning the deposit and signals discontent with what they perceive as bureaucratic runaround. Other comments echo a perception that deposits or funds owed to former tenants can vanish into a process that lacks urgency or transparency, with many reviewers describing delays, evasive responses, or outright accusations that the company withholds funds despite approvals or agreements to refund.

The dissatisfaction with financial handling is not limited to deposits. Several reviewers complain about paying vendors or service providers and not receiving timely payment themselves, sometimes describing delays well beyond the promised 30 days. A common sentiment is that the corporate or local offices are hard to reach and that there is a pattern of poor follow-through on financial commitments, which contributes to a broader sense of mistrust about how the company conducts business and treats its partners.

Maintenance, housekeeping, and safety concerns also recur across multiple reviews. Some residents report prolonged or chronic maintenance problems, with some describing broken or underperforming laundry facilities, slow responses to service requests, and in at least one instance, severe issues such as mold in the units. There are accounts of properties being left without adequate management or maintenance staff, with tenants left to navigate problems on their own or to endure ongoing conditions while waiting for care that never arrives. In several narratives, residents also recount disruptive or unsafe incidents - ranging from canceled services like fumigation to locked-out tenants and poor responses from management when problems are raised.

Management stability and responsiveness appear as another persistent theme. Reviewers describe frequent turnover among on-site managers and a general difficulty reaching corporate offices. Some accounts emphasize that chains of command are unclear, with residents and vendors alike feeling uncertain about whom to contact for resolutions. A number of reviews mention impressive frustrations with what is perceived as a lack of accountability from leadership, including claims that executives do not return calls or take action in a timely fashion. The sense conveyed is one of a fractured system in which local teams and corporate offices are not aligned, and communication cascades into delays and dissatisfaction.

Against the backdrop of widespread complaints, there are a few positive notes that stand out. A handful of reviewers praise smooth processes, clear guidance, and effective communication in their interactions with Pacifica. One reviewer even describes a "great experience" with Pacifica companies and recommends them for real estate needs, portraying a contrast to the negative patterns highlighted by many others. These positive voices suggest that experiences can vary, and that some individuals do receive responsive service and efficient handling of their needs.

Several specific location-based comments deepen the impression that the tenant experience is highly variable. In one set of feedback about Bonita, California, a resident reports ongoing issues with refunds and notes that the office manager attributes errors to accounting, while higher-level executives allegedly fail to return calls. In another case, residents in Laguna Hills describe a revolving door of management, with complaints about food quality, noise, and a lack of attentive service in community spaces. A Phoenix-area review referencing a property known as Palazzo paints a picture of significant frustration with call responsiveness and a sense of systemic mismanagement, while a Poway location describes persistent problems that contribute to a deteriorating living experience. Even within these mixed experiences, the pattern of communication gaps, service delays, and management uncertainty appears repeatedly.

In sum, the collection of experiences presents a spectrum from "great experience, smooth process" to "the worst company I've dealt with." The most consistent threads center on delayed refunds and deposits, difficulties in obtaining timely responses to calls and emails, maintenance and safety concerns left unaddressed for long periods, and a perceived misalignment between local property management and corporate leadership. While some tenants describe constructive, transparent communication and satisfactory resolutions, a substantial portion of the feedback expresses concern about reliability, accountability, and the overall tenant and vendor experience across multiple Pacifica-affiliated properties.

This part of San Diego, California is a vibrant and convenient area with a variety of amenities nearby. The neighborhood offers a range of dining options, including popular chains like In-N-Out Burger and Red Lobster, as well as local favorites such as Cafe Coyote and Phil's BBQ. Transportation is easily accessible with the Old Town Trolley Station, San Diego International Airport, and car rental services within close proximity. Residents can also find several pharmacies for their medical needs, along with healthcare facilities like San Diego Mental Health Services and UC San Diego Medical Center nearby. In addition, the area boasts beautiful parks such as NTC Park and Mission Bay Park, providing opportunities for outdoor recreation. With theaters, cafes, and hospitals in the vicinity, this neighborhood offers convenience and comfort for seniors looking to settle down in San Diego.

Restaurants

• In-N-Out Burger (0.1 miles)
• Cafe Coyote (0.5 miles)
• Phil's BBQ (0.7 miles)
• Red Lobster (0.8 miles)
• McDonald's (0.9 miles)
• Nordstroms Cafe (2.3 miles)
• Urban Mos Bar & Grill (2.4 miles)

Transportation

• Old Town Trolley Station and Transit Center (0.2 miles)
• San Diego International Airport (SAN) (1.5 miles)
• TSA Pre-Check (1.5 miles)
• Terminal 2 (1.5 miles)
• Firefly Car Rental (1.7 miles)
• Fashion Valley Trolley Station and Transit Center (2.2 miles)
• San Diego Santa Fe Depot (3.2 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (1.1 miles)
• Vons Pharmacy (1.3 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• Rite Aid (2.6 miles)

Physicians

• San Diego Mental Health Services (1.2 miles)
• Internal Medicine Associates (2.6 miles)
• Sharp Rees-Stealy San Diego Radiology (4.1 miles)

Parks

• NTC Park (1.4 miles)
• Mission Bay Park (2.6 miles)
• Mission Bay Park (2.8 miles)
• Waterfront Park (2.8 miles)
• Cal's Point (3 miles)
• Mission Beach Park (3 miles)
• Balboa Park South Loop (3.2 miles)

Hospitals

• UC San Diego Medical Center (2.2 miles)
• Naval Medical Center San Diego (3.8 miles)
• Kearny Mesa Convalescent and Nursing Home (4.1 miles)

Theaters

• AMC Fashion Valley 18 (2.4 miles)
• AMC Mission Valley 2 (3.3 miles)

Cafes

• Communal Coffee (3.7 miles)
• Tabac Specialty Coffee & Cigars (3.8 miles)
• Ghirardelli Ice Cream And Chocolate Shop (3.8 miles)
• Copa Vida (4.1 miles)