3223 Duke Street, San Diego, CA 92110
For more information about senior living options: (866) 208-4318
Overall Review of Golden Living Health Management
Pros
Calstro Hospice works well with Golden Living, with excellent communication with executive director Rocio and the rest of the team; caregivers and med techs are praised. - Visitors feel the love as soon as they walk in.
- The staff are highly professional and provide quality care.
- The facility is clean and staffed by caring people who communicate well and encourage residents to participate in activities.
- The staff at Golden Living of Point Loma do an amazing job providing care and keeping the building clean.
- Golden Living of Point Loma is very clean, with caring staff who genuinely care for residents, and it offers a chef and diverse, good-tasting meals.
Cons
His son is ready to leave. - The pictures on the website do not reflect the real place.
- The place is absolutely terrible, out of control, barely fit for humans.
- The furniture is older and worse than items in antique markets.
- It’s an abandoned house; everything is broken and disorganized.
- They are short-staffed.
- The staff are inconsiderate, rude, and downright threatening.
- The issues have not been resolved after two years.
- They were negligent in his care and in contacting his family about his medical condition.
- He had to go to the emergency room after a fall, and they did not contact the family.
- The facility was horrible, filthy, and smelled bad.
- The staff were unprofessional.
- They need to refurbish the entire building and hire professional staff.
- The facility was not worth the price for a suite-like room because of its location.
Review
Golden Living Health Management’s San Diego campuses are best suited for budget-conscious families who want a straightforward, no-frills assisted-living option and are prepared to be actively involved in care. The most durable fit appears to be residents who don’t require intensive medical oversight and who value predictable routines, a basic but honest environment, and a location that makes regular visits feasible. The price point and the sense of home can be a plus when staff are present and communication lines stay open. For families willing to advocate, this can deliver dependable daily care without the premium price tag that accompanies higher-end campuses.
Several reviews highlight genuine warmth from staff where consistent oversight exists. A resident described the staff as the most professional and the facility as clean, with caregivers and med techs who communicate well. Another client praised the Point Loma location for cleanliness, a chef, and a variety of meals, along with attentiveness to diabetes needs and maintenance responsiveness. The presence of activities and outings, and the sense that staff care for residents, are recurring positives. A partner hospice program reported excellent communication with leadership, suggesting that when the right team is in place, care coordination can be strong and coordinated with external providers.
However, the record includes serious safety and communication red flags. Families report missed emergency notifications and delayed medical decisions, including a case where a resident with Alzheimer’s fell, sustained a hip injury, and was not contacted promptly, leading to urgent surgery. Others describe rude or inconsiderate night staff, loud disturbances, and ongoing frustration with administration. Claims of neglect and failure to address basic needs appear in several accounts, along with cleanliness concerns and smells. The most alarming reports describe infectious conditions like scabies among residents, signaling potential infection-control lapses. These themes cannot be dismissed and should weigh heavily in a decision.
Weighing the positives against the negatives, the friendly, capable staff and clean spaces in some reviews provide meaningful advantages, especially at the Point Loma site. For residents who are relatively independent or require light assistance, the combination of accessible dining, maintenance responsiveness, and a sense of community can translate into a livable routine. Yet the negative experiences, communication failures, emergencies mishandled, and inconsistent staff behavior, dampen confidence in a consistently safe, well-run operation across all shifts. The budget-driven structure may correlate with staffing variability, making reliability a central risk for families to evaluate.
For families prioritizing safety, consistency, and spotless environments, alternatives with stronger safety records should be explored. If proceeding with Golden Living, plan to audit the site intensively before move-in: visit multiple times, speak with frontline staff and residents, request a detailed care plan, and verify call-bell response times, emergency notification protocols, and infection-control practices. Seek transparency on current staffing levels, turnover, and training, and insist on concrete metrics for incident reporting and follow-up. Have a plan for escalation if concerns persist, including a clear path to higher-level oversight or an earlier exit if care quality deteriorates.
In short, Golden Living Health Management can be reasonable for budget-minded families who value basic care and can stay actively involved. It is not ideal for those who require consistent, proactive safety oversight, rigorous infection control, and seamless communication. If the decision is made to proceed, use disciplined due diligence: tour the facility, question frontline staff, corroborate with current residents, and insist on measurable assurances around safety, cleanliness, and responsiveness. For others, especially those with significant medical or behavioral needs, broaden the search to facilities with stronger safety reputations and more robust oversight to avoid placing a loved one at ongoing risk.
113 resident community capacity
Studio apartments
Assisted Living
Respite Care
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Laundry
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
San Diego International-Lindbergh (2 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Physical therapy
Special dietary restrictions
Concierge services
Planned day trips
English
Is Assisted Living Deductible on Your Taxes? Understanding the Complexities of Assisted Living Expenses and Deductions
Assisted Living Support for Veterans: A Complete and Detailed Overview
Exploring the Contrasts Between Assisted Living and Skilled Nursing
