Del Rosa Villa

Pros

• The staff at the facility treated some residents well, providing friendly and attentive service.
• The food served at the facility was described as good by at least one resident.
• Del Rosa Villa has undergone updates and improvements under new ownership, including a larger therapy room and outdoor therapy patio.
• During a recent visit, the atmosphere in Del Rosa Villa was noted to be positive and upbeat, with staff and residents engaging happily.
• The gated grounds of the facility feature nice landscaping and dedicated visiting areas for families, contributing to a pleasant environment.
• The rooms were reported as clean and free from significant odors during visits.

Cons

• The facility's staff, particularly Supervisor Cardenas, displayed a lack of compassion and neglect towards patients, leading to inadequate care and unaddressed needs.
• Communication with the facility was dreadful, with long hold times and calls not being returned, leaving families uninformed about their loved ones' conditions.
• Some staff members do not care about the patients' well-being, resulting in delayed responses to urgent calls for help.
• The environment appeared dirty and unwelcoming, contributing to an overall negative atmosphere for residents.
• There were serious concerns regarding the treatment of patients, including instances of neglect that led to health issues like bed sores and missed meals.

Review

The reviews of various experiences at a healthcare facility, particularly Del Rosa Villa, reveal a spectrum of perspectives that depict the challenges and improvements within the establishment. Overall, there is a significant divide between those who praised their stay and others who voiced serious concerns regarding care and management. This dichotomy highlights both the successes and failures of the facility.

On one hand, some visitors had positive experiences during their stays. They noted that staff members were friendly, attentive, and frequently checked in on patients. One reviewer emphasized how their loved one was treated well, enjoyed good food, and overall had a pleasant experience—highlighting that not only did they feel cared for but also appreciated the quality of service offered by the staff. This positive feedback suggests a commendable effort from certain staff members to provide compassionate care.

Conversely, other reviews paint a troubling picture of neglect and inadequate support within the facility. A particularly alarming account detailed an elderly woman’s experience characterized by severe lapses in basic care. The family expressed outrage over how their loved one was not assisted properly with meals or personal hygiene needs due to heavy sedation for pain management, leaving her unable to eat for days. Instances of delayed responses to call buttons were highlighted as unsafe; family members reported waiting up to 30 minutes for someone to respond while in distress.

Further complicating these accounts are complaints about communication—or lack thereof—from facility administration. Families reported being placed on hold for extended periods when trying to reach out for updates on their loved ones’ wellbeing. Frustration mounted as calls went unreturned and family members reported feeling left in the dark about critical information like bed sores or missed meals. This breakdown in communication underscores a systemic issue affecting family relations with caregivers at Del Rosa Villa.

In stark contrast, another review described recent renovations made under new ownership that transformed the atmosphere of Del Rosa Villa into an inviting environment with improved facilities such as an outdoor therapy patio and an expansive therapy room. The upbeat interactions among staff and residents painted a hopeful picture of what could be achieved within this previously criticized space—a clear indication that progress is being made despite past grievances.

Additionally, some visitors remarked on aspects of the physical site itself—the grounds appeared pleasant with gardens designed for family visits—but inside was described as old and somewhat dingy despite cleanliness efforts being visible in patient rooms. While some areas demonstrated activity—especially around rehabilitation services—others reflected less engagement among residents who seemed either too lethargic or isolated in hallways.

Ultimately, the mixed reviews surrounding Del Rosa Villa resonate deeply with families navigating care decisions for their loved ones. While there are clear signs of improvement driven by new management initiatives catering toward enhancing patient experience and satisfaction; serious concerns about previous neglect remain potent reminders that changes must continue at all levels—from nursing practices to administrative policies—to ensure every resident receives not just adequate care but dignified treatment befitting their humanity.

Physicians

• California Eye Specialists (1.4 miles)
• Palm Imaging Institute (1.4 miles)
• San Bernardino Eye Specialists (1.5 miles)
• Primary Care Medical Group of Inland Empire (2.1 miles)
• Jo David DDS (2.3 miles)
• Bolivar Family Medical Clinic (3 miles)
• Yukom Patient Group (3.3 miles)

Hospitals

• Vantage Oncology (1.4 miles)
• San Bernardino Medical Group (1.6 miles)
• Pacific Park Convalescent Center of San Bernardino (4.1 miles)
• Mountain View Surgery Center (4.9 miles)
• Loma Linda Ambulatory Care Center (5.2 miles)
• Jerry L Pettis Memorial (5.8 miles)

Restaurants

• Serrano Vista Cafe (1.7 miles)
• Rock & Brews (1.7 miles)
• George Lopez’s Chingon Kitchen (1.7 miles)
• Orchid Thai Restaurant (2.6 miles)
• Panda Express (3.1 miles)
• McDonald's (3.2 miles)
• McDonald's (3.3 miles)

Pharmacies

• Family Pharmacy (1.9 miles)
• Diamond Collective 20 Cap (2.5 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.4 miles)
• Rite Aid (3.6 miles)
• Cbc Community Pharmacy (3.8 miles)
• Don's Drugs (3.8 miles)

Cafes

• Viva La Boba (3 miles)
• Starbucks (3.4 miles)
• Starbucks (4.5 miles)
• Starbucks (5.1 miles)
• Starbucks (6.5 miles)
• The Coffee Bean and Tea Leaf (6.5 miles)
• Stell Coffee & Tea Company (6.5 miles)

Theaters

• Regal San Bernardino & RPX (3.1 miles)
• Mountain Grove 16 (4.9 miles)
• Studio Movie Grill (6.5 miles)

Transportation

• San Bernardino Transit Center (3.4 miles)
• The Colton Diamonds (6.3 miles)

Places of Worship

• Packinghouse Church (4.6 miles)
• Crosswalk Church (4.9 miles)
• National Association of Seventh Day Adventist Dentists (5.8 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (6.9 miles)

Parks

• Leonard Bailey Park (6.4 miles)
• Brookside Park (6.6 miles)