Country Villa Hacienda Healthcare Center in San Bernardino, CA

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  • Interior

    A person wearing a mask and hat sits indoors near a plant.

  • Building

    A long, well-lit hallway with a wooden floor and decorative elements.

  • Architecture

    A residential house featuring a red tile roof and palm trees under a clear blue sky.

  • Windows

    A bright and airy dining space featuring a red tablecloth, stylish chairs, and ample natural light from large windows.

  • Landscaping

    A sunny outdoor patio with tables, chairs, and greenery under shaded coverings.

  • Outdoor

    A serene outdoor patio area featuring a decorative fountain and shaded seating.

  • Lobby

    A modern waiting area featuring minimalistic furniture and a large wall clock.

  • Outdoor Seating

    A tranquil courtyard featuring a fountain, vending machine, and outdoor seating under a blue awning.

  • Grass

    A serene courtyard featuring well-maintained grass and shrubs, surrounded by buildings under a clear sky.

  • Waiting Area

    A modern waiting area featuring black chairs, a round coffee table, and decorative plants.

  • Staircase

    A welcoming lobby area featuring a reception desk and stairs, complemented by modern furnishings and decor.

Country Villa Hacienda Healthcare Center in San Bernardino, CA

1311 East Date Street, San Bernardino, CA 92404

For more information about senior living options: (844) 490-3973

3.2 from 81 reviews
5 stars
37
4 stars
5
3 stars
6
2 stars
2
1 stars
31

Skilled Nursing Facility

Overall Review of Country Villa Hacienda Healthcare Center

Pros

  • pro The staff are kind and caring.
  • pro The staff woke patients with beautiful smiles and cared for them at night.
  • pro The PT/OT team, Isaiah and Leticia, were beyond amazing.
  • pro The admin team went above and beyond to secure care coverage.
  • pro The nursing staff are the backbone and were very attentive.
  • pro Jon and Florence were standout nurses.
  • pro The wound care team was gentle and helpful.
  • pro The therapy team was amazing.
  • pro Haven Post Acute staff are absolutely amazing.
  • pro The facility is very clean and welcoming.
  • pro The staff are friendly, professional, and go above and beyond.
  • pro Vanessa is kind, helpful, and has a great attitude.
  • pro The food was good and the rooms were nice and comfortable.
  • pro Tamika is one of the best CNAs here, with a great attitude.

Cons

  • pro They warn that Haven Post Acute is terrible and not worth recommending.
  • pro They describe the facility as horrible and unsafe for loved ones.
  • pro They accuse the staff of laziness, vindictiveness, and poor care.
  • pro They report the place is dirty and smells of urine.
  • pro They say belongings are lost or stolen and not returned.
  • pro They claim patients are under-medicated and not properly treated.
  • pro They say meals are poorly provided, sometimes not served, or served cold.
  • pro They allege staff lie to families and hide information.
  • pro They cite unsafe conditions, such as lack of bed rails and inadequate safety measures.
  • pro They claim some reviews are fake and allege the place is a scam.

Review

Country Villa Hacienda Health Center in San Bernardino is best suited for seniors needing short-term rehabilitation after surgery or a stroke, where the priority is intensive, hands-on therapy and attentive daily care. Readiness to engage with a robust PT/OT program is a plus, since the therapy team is repeatedly praised for skill, patience, and motivational coaching. Families with an advocate ready to participate in daily plan-of-care decisions will find the setting responsive and personal, with many residents reporting meaningful progress under generous therapy and nursing attention. The facility's courtyard, day room, and overall atmosphere can support a recovery-focused routine, giving patients a place to regain independence while receiving close supervision.

Those considering alternatives should weigh the facility's frequent caveats against its strengths. Several reviews depict a stark contrast between bright, supportive therapy moments and unsettling gaps in safety and consistency. Concerns range from under-staffing and delayed responses to basic needs, to medication administration errors and inconsistent doctor communication. A number of families describe environments where safety rails were absent, falls occurred, and important belongings were lost or mishandled. Widespread complaints about odor, cleanliness inconsistencies, and the perception that administrative priorities overshadow direct patient care push families to compare other options where governance and oversight feel firmer and more transparent.

In practice, the favorable therapy and nursing experiences do create meaningful offsets to the downsides for many residents. The PT/OT staff, wound care teams, and nurses are repeatedly identified as compassionate, capable, and genuinely invested in recovery. When therapy is scheduled consistently and partnered with attentive bedside care, patients often report improved mobility, better endurance, and a clearer understanding of what to work on daily. Administrative helpers - social workers and program coordinators - are cited as taking extra steps to coordinate insurance coverage and logistics, which can smooth the path from hospital to home-like rehab. These positives matter: for a patient who thrives on structured therapy and personal encouragement, Country Villa Hacienda can deliver tangible gains.

However, the negatives are not trivial. Recurrent themes center on staffing stability and reliability, with several accounts describing slow responses, missed calls, or inconsistent medical oversight. Multiple reviews allege miscommunications between nurses and physicians, delays in pain management, and even unsafe practices in patient handling. Reports of bed conditions, sanitation concerns, and the occasional accusation of neglect or disrespect further complicate the decision for families trying to protect a loved one. For anyone whose loved one has complex medical needs, brittle safety nets, or a tendency to require highly consistent, near-constant oversight, these recurring issues are a red flag that warrants serious consideration and a thorough on-site evaluation.

Families choosing this community should go in with a concrete, proactive game plan. A personal in-person tour is essential to assess cleanliness, noise levels, and how attentively staff respond to questions. Request a direct line of communication with the head nurse, the case manager, and the PT/OT lead to review daily schedules, safety measures (including rails and fall prevention), and the plan of care. Bring a detailed meds list and insist on a clear medication reconciliation process, along with proof of who administers meds and when. Document belongings and confirm a robust intake checklist to minimize losses. Most importantly, observe how the team addresses concerns in real time - prompt, respectful, and transparent conversations are a strong predictor of future performance.

Ultimately, the decision hinges on priorities. For families prioritizing aggressive rehabilitation, visible patient progress, and a warm, engaged care team, Country Villa Hacienda can be a solid match - provided there is an active advocate coordinating care and monitoring daily operations. For those who cannot tolerate gaps in safety, inconsistent medical oversight, or doubts about accountability, it is prudent to widen the search and compare with facilities that demonstrate steadier staffing, stronger clinical governance, and proven safety records. The right choice balances the promise of recovery-focused therapy with a dependable, transparent environment where both residents and families feel consistently heard and protected.

Features

Housing

  • 99 resident community capacity 99 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (20 miles away) Ontario International (20 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Country Villa Hacienda Healthcare Center in San Bernardino, CA is an assisted living community that offers a variety of amenities and care services to meet the needs of its residents. The community provides a comfortable and welcoming environment for individuals who require assistance with activities of daily living.

Residents can enjoy the convenience and luxury of on-site amenities such as a beauty salon, computer center, gaming room, small library, fitness room, and wellness center. They can also relax and socialize in the beautiful outdoor spaces and gardens. The community offers fully furnished accommodations with private bathrooms and Wi-Fi/high-speed internet access.

Care services provided at Country Villa Hacienda Healthcare Center include 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance is available for activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper administration of medications. The community has a mental wellness program to support residents' emotional well-being.

Dining at Country Villa Hacienda Healthcare Center is flexible to accommodate special dietary restrictions. Residents can enjoy delicious meals prepared by the staff in a restaurant-style dining area. Concierge services are available to assist with any additional needs or requests.

The community offers a range of activities designed to promote physical fitness, socialization, and engagement. Fitness programs are available for residents who want to stay active, while planned day trips provide opportunities for exploration and enjoyment. Resident-run activities allow individuals to pursue their interests within the community. Scheduled daily activities keep residents entertained and engaged.

Country Villa Hacienda Healthcare Center is conveniently located near various amenities such as cafes, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals.

Overall, Country Villa Hacienda Healthcare Center provides exceptional assisted living care in a comfortable and enriching environment where residents can thrive physically, mentally, and socially.

Nearby Places of Interest

Physicians

  • California Eye Specialists (1 miles)
  • Palm Imaging Institute (1.1 miles)
  • San Bernardino Eye Specialists (1.3 miles)
  • Primary Care Medical Group of Inland Empire (1.9 miles)
  • Jo David DDS (2 miles)
  • Yukom Patient Group (2.9 miles)
  • Bolivar Family Medical Clinic (3 miles)

Hospitals

  • Vantage Oncology (1.1 miles)
  • San Bernardino Medical Group (1.4 miles)
  • Pacific Park Convalescent Center of San Bernardino (3.8 miles)
  • Mountain View Surgery Center (5.4 miles)
  • Loma Linda Ambulatory Care Center (5.7 miles)
  • Jerry L Pettis Memorial (6.3 miles)

Restaurants

  • Serrano Vista Cafe (1.8 miles)
  • Rock & Brews (1.8 miles)
  • George Lopez’s Chingon Kitchen (1.8 miles)
  • Orchid Thai Restaurant (3.1 miles)
  • In-N-Out Burger (3.3 miles)
  • Amapola Rico Taco (3.4 miles)
  • Panda Express (3.6 miles)

Pharmacies

  • Family Pharmacy (1.9 miles)
  • Diamond Collective 20 Cap (2.5 miles)
  • Rite Aid (3 miles)
  • Cbc Community Pharmacy (3.5 miles)
  • Don's Drugs (3.8 miles)
  • CVS Pharmacy (3.8 miles)
  • CVS Pharmacy (3.9 miles)

Cafes

  • Viva La Boba (3.1 miles)
  • Starbucks (3.4 miles)
  • Starbucks (4.9 miles)
  • Starbucks (5.7 miles)
  • Starbucks (7 miles)
  • The Coffee Bean and Tea Leaf (7 miles)
  • Stell Coffee & Tea Company (7 miles)

Theaters

  • Regal San Bernardino & RPX (3.1 miles)
  • Mountain Grove 16 (5.5 miles)
  • Studio Movie Grill (7.1 miles)

Transportation

  • San Bernardino Transit Center (3.5 miles)
  • The Colton Diamonds (6.4 miles)

Places of Worship

  • Packinghouse Church (5.1 miles)
  • Crosswalk Church (5.4 miles)
  • National Association of Seventh Day Adventist Dentists (6.2 miles)

Parks

  • Leonard Bailey Park (6.9 miles)
  • Brookside Park (7.1 miles)

Frequently Asked Questions

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