Country Villa Hacienda Healthcare Center

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  • Interior

    A person wearing a mask and hat sits indoors near a plant.
  • Building

    A long, well-lit hallway with a wooden floor and decorative elements.
  • Architecture

    A residential house featuring a red tile roof and palm trees under a clear blue sky.
  • Windows

    A bright and airy dining space featuring a red tablecloth, stylish chairs, and ample natural light from large windows.
  • Landscaping

    A sunny outdoor patio with tables, chairs, and greenery under shaded coverings.
  • Outdoor

    A serene outdoor patio area featuring a decorative fountain and shaded seating.
  • Lobby

    A modern waiting area featuring minimalistic furniture and a large wall clock.
  • Outdoor Seating

    A tranquil courtyard featuring a fountain, vending machine, and outdoor seating under a blue awning.
  • Grass

    A serene courtyard featuring well-maintained grass and shrubs, surrounded by buildings under a clear sky.
  • Waiting Area

    A modern waiting area featuring black chairs, a round coffee table, and decorative plants.
  • Staircase

    A welcoming lobby area featuring a reception desk and stairs, complemented by modern furnishings and decor.

Country Villa Hacienda Healthcare Center

1311 East Date Street, San Bernardino, CA 92404

For more information about senior living options: (844) 490-3973

3 from 4 reviews
5 stars
0
4 stars
1
3 stars
2
2 stars
1
1 stars
0

Skilled Nursing Facility

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    Overall Review

    Pros

    • pro The staff at Country Villa Hacienda were described as nice, funny, and hard workers who helped residents get back on their feet after being in the hospital.
    • pro Many found the food to be good and enjoyed the comfortable rooms during their stay.
    • pro Physical therapy services received positive feedback for being great.
    • pro Social workers Cathy and Nate were recognized for their genuine care for patients.
    • pro Most staff members were noted to be friendly and checked in regularly with residents.
    • pro Residents appreciated the cleanliness maintained by the housekeeping staff.

    Cons

    • pro The food was sometimes served cold, and staff did not ensure patients were eating.
    • pro Most of the staff were not pleasant, with only a few exceptions.
    • pro The nursing staff contributed to cluttered rooms despite the housekeeping staff keeping them clean.
    • pro There was little offered to occupy patients' time during their stay.
    • pro Staffing issues led to delays in timely care for patients, as evidenced by a grandmother not being changed promptly.
    • pro A wheelchair belonging to a patient was lost for two weeks due to poor management of personal items.
    • pro It was difficult to get someone's attention for information and assistance, indicating a lack of efficient communication and organization at the facility.
    • pro The location of the facility was hard to find, situated in an area that was not very appealing.

    Review

    The experiences shared by various individuals regarding rehabilitation facilities reveal a mixture of satisfaction and concern, showcasing the complexities of care within such environments. From food quality and staff interactions to the challenges faced in personal item management, these reviews provide an insightful overview of what patients and their families might encounter during their stay.

    One recurring theme among the reviewers is the inconsistency in food quality and service. Several individuals noted that meals were sometimes served cold or not delivered promptly to ensure that patients were eating properly. This lack of attentiveness can be particularly disheartening for those recovering from medical procedures or illnesses, as nutrition plays a vital role in recovery. While some praised the food as generally good, others felt let down by the overall dining experience. The importance of mealtime engagement was highlighted, indicating a desire for better communication between staff and patients to enhance this aspect of care.

    Interactions with staff members drew mixed reactions across the reviews. While many acknowledged some staff members as pleasant and friendly, others encountered unhelpful or indifferent attitudes from various personnel—particularly nursing staff who appeared overwhelmed or overworked due to staffing shortages. These situations contributed to feelings of neglect among residents, exemplified by one reviewer’s concern over timely care for their grandmother, who unfortunately developed a rash due to insufficient attention from caregivers. Such issues underline the critical need for adequate staffing levels to ensure all residents receive the high-quality care they deserve.

    Despite facing challenges with certain aspects of care, there were also several positive notes about specific personnel within these facilities. For instance, physical therapy services received high praise from one reviewer who experienced remarkable progress through rehabilitation efforts. Additionally, social workers Cathy and Nate were described as exceptionally caring individuals whose dedication made a significant impact on patient experiences. This sentiment reflects that while systemic improvements are needed in staffing levels and processes, individual healthcare professionals still play a crucial role in creating positive interactions and outcomes for residents.

    The cleanliness of living quarters was another point acknowledged throughout these reviews; housekeeping staff generally maintained tidy rooms conducive to comfort during recovery periods. However, complaints arose regarding how nursing staff contributed to cluttered spaces, pointing towards potential lapses in organized care practices that could further complicate recovery environments. The duality of this feedback indicates areas where nursing practices could be improved alongside ongoing efforts by housekeeping teams.

    In terms of recreational activities and patient engagement options, reviewers expressed disappointment at the limited offerings available within facilities. A lack of stimulating activities can lead to boredom—a detrimental factor for those working towards rehabilitation goals—meaning facilities may need to invest more effort into creating engaging programs or opportunities for socialization among residents. On a more positive note, some visitors fondly recalled bonding over games like dominoes with family members while receiving consistent check-ins from attentive staff during visits.

    Lastly, logistical challenges posed additional difficulties for families considering these types of facilities for loved ones requiring assistance after serious health events. One visitor remarked on difficulty obtaining information promptly and noted concerns about location accessibility along with limited parking space at certain establishments—factors which could deter prospective clients from selecting such places ultimately impacting admissions rates negatively based on convenience alone.

    In conclusion, while experiences varied significantly across different individuals’ stays at these rehabilitation facilities—including disparities noted in service quality related primarily but not solely linked back down toward understaffing—the overarching sentiment remains clear: There exists both triumphs worthy celebrating amidst setbacks demanding focused attention if comprehensive improvement can ever be achieved holistically moving forward.

    Features

    Housing

    • 99 resident community capacity 99 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing Facility

    Amenities

    • Air-conditioning Air-conditioning
    • Beauty salon Beauty salon
    • Cable or satellite TV Cable or satellite TV
    • Computer center Computer center
    • Dining room Dining room
    • Fitness room Fitness room
    • Fully furnished Fully furnished
    • Gaming room Gaming room
    • Garden Garden
    • Housekeeping services Housekeeping services
    • Kitchenette Kitchenette
    • Move-in coordination Move-in coordination
    • Outdoor space Outdoor space
    • Private bathrooms Private bathrooms
    • Restaurant-style dining Restaurant-style dining
    • Small library Small library
    • Telephone Telephone
    • Wellness center Wellness center
    • Wi-Fi/high-speed internet Wi-Fi/high-speed internet

    Transportation

    • Community operated transportation Community operated transportation
    • Transportation arrangement Transportation arrangement
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
    • Transportation to doctors appointments Transportation to doctors appointments

    Care Services

    • 12-16 hour nursing 12-16 hour nursing
    • 24-hour call system 24-hour call system
    • 24-hour supervision 24-hour supervision
    • Activities of daily living assistance Activities of daily living assistance
    • Assistance with bathing Assistance with bathing
    • Assistance with dressing Assistance with dressing
    • Assistance with transfers Assistance with transfers
    • Diabetes diet Diabetes diet
    • Meal preparation and service Meal preparation and service
    • Medication management Medication management
    • Mental wellness program Mental wellness program
    • Special dietary restrictions Special dietary restrictions

    Dining

    • Diabetes diet Diabetes diet
    • Special dietary restrictions Special dietary restrictions

    Activities

    • Community-sponsored activities Community-sponsored activities
    • Concierge services Concierge services
    • Fitness programs Fitness programs
    • Planned day trips Planned day trips
    • Resident-run activities Resident-run activities
    • Scheduled daily activities Scheduled daily activities

    Description

    Country Villa Hacienda Healthcare Center in San Bernardino, CA is an assisted living community that offers a variety of amenities and care services to meet the needs of its residents. The community provides a comfortable and welcoming environment for individuals who require assistance with activities of daily living.

    Residents can enjoy the convenience and luxury of on-site amenities such as a beauty salon, computer center, gaming room, small library, fitness room, and wellness center. They can also relax and socialize in the beautiful outdoor spaces and gardens. The community offers fully furnished accommodations with private bathrooms and Wi-Fi/high-speed internet access.

    Care services provided at Country Villa Hacienda Healthcare Center include 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance is available for activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper administration of medications. The community has a mental wellness program to support residents' emotional well-being.

    Dining at Country Villa Hacienda Healthcare Center is flexible to accommodate special dietary restrictions. Residents can enjoy delicious meals prepared by the staff in a restaurant-style dining area. Concierge services are available to assist with any additional needs or requests.

    The community offers a range of activities designed to promote physical fitness, socialization, and engagement. Fitness programs are available for residents who want to stay active, while planned day trips provide opportunities for exploration and enjoyment. Resident-run activities allow individuals to pursue their interests within the community. Scheduled daily activities keep residents entertained and engaged.

    Country Villa Hacienda Healthcare Center is conveniently located near various amenities such as cafes, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals.

    Overall, Country Villa Hacienda Healthcare Center provides exceptional assisted living care in a comfortable and enriching environment where residents can thrive physically, mentally, and socially.

    Nearby Places of Interest

    Physicians

    • California Eye Specialists (1 miles)
    • Palm Imaging Institute (1.1 miles)
    • San Bernardino Eye Specialists (1.3 miles)
    • Primary Care Medical Group of Inland Empire (1.9 miles)
    • Jo David DDS (2 miles)
    • Yukom Patient Group (2.9 miles)
    • Bolivar Family Medical Clinic (3 miles)

    Hospitals

    • Vantage Oncology (1.1 miles)
    • San Bernardino Medical Group (1.4 miles)
    • Pacific Park Convalescent Center of San Bernardino (3.8 miles)
    • Mountain View Surgery Center (5.4 miles)
    • Loma Linda Ambulatory Care Center (5.7 miles)
    • Jerry L Pettis Memorial (6.3 miles)

    Restaurants

    • Serrano Vista Cafe (1.8 miles)
    • Rock & Brews (1.8 miles)
    • George Lopez’s Chingon Kitchen (1.8 miles)
    • Orchid Thai Restaurant (3.1 miles)
    • In-N-Out Burger (3.3 miles)
    • Amapola Rico Taco (3.4 miles)
    • Panda Express (3.6 miles)

    Pharmacies

    • Family Pharmacy (1.9 miles)
    • Diamond Collective 20 Cap (2.5 miles)
    • Rite Aid (3 miles)
    • Cbc Community Pharmacy (3.5 miles)
    • Don's Drugs (3.8 miles)
    • CVS Pharmacy (3.8 miles)
    • CVS Pharmacy (3.9 miles)

    Cafes

    • Viva La Boba (3.1 miles)
    • Starbucks (3.4 miles)
    • Starbucks (4.9 miles)
    • Starbucks (5.7 miles)
    • Starbucks (7 miles)
    • The Coffee Bean and Tea Leaf (7 miles)
    • Stell Coffee & Tea Company (7 miles)

    Theaters

    • Regal San Bernardino & RPX (3.1 miles)
    • Mountain Grove 16 (5.5 miles)
    • Studio Movie Grill (7.1 miles)

    Transportation

    • San Bernardino Transit Center (3.5 miles)
    • The Colton Diamonds (6.4 miles)

    Places of Worship

    • Packinghouse Church (5.1 miles)
    • Crosswalk Church (5.4 miles)
    • National Association of Seventh Day Adventist Dentists (6.2 miles)

    Parks

    • Leonard Bailey Park (6.9 miles)
    • Brookside Park (7.1 miles)

    Frequently Asked Questions

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