Country Villa Hacienda Healthcare Center in San Bernardino, CA

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  • Interior

    A person wearing a mask and hat sits indoors near a plant.

  • Building

    A long, well-lit hallway with a wooden floor and decorative elements.

  • Architecture

    A residential house featuring a red tile roof and palm trees under a clear blue sky.

  • Windows

    A bright and airy dining space featuring a red tablecloth, stylish chairs, and ample natural light from large windows.

  • Landscaping

    A sunny outdoor patio with tables, chairs, and greenery under shaded coverings.

  • Outdoor

    A serene outdoor patio area featuring a decorative fountain and shaded seating.

  • Lobby

    A modern waiting area featuring minimalistic furniture and a large wall clock.

  • Outdoor Seating

    A tranquil courtyard featuring a fountain, vending machine, and outdoor seating under a blue awning.

  • Grass

    A serene courtyard featuring well-maintained grass and shrubs, surrounded by buildings under a clear sky.

  • Waiting Area

    A modern waiting area featuring black chairs, a round coffee table, and decorative plants.

  • Staircase

    A welcoming lobby area featuring a reception desk and stairs, complemented by modern furnishings and decor.

Country Villa Hacienda Healthcare Center in San Bernardino, CA

Information last verified:

1311 East Date Street, San Bernardino, CA 92404

For more information about senior living options: (844) 490-3973

3.3 from 87 reviews
5 stars
42
4 stars
5
3 stars
6
2 stars
2
1 stars
32

Overall Review of Country Villa Hacienda Healthcare Center

Pros

  • pro The social service department and the rest of the staff are highly praised for their care.
  • pro LVN Deryk and CNA Diana J. were wonderful in helping during the visit.
  • pro Irvin was sweet, explained skilled nursing well, and helped the grandfather thrive.
  • pro Isabel C. was a very kind CNA who cared for the loved one with attentiveness and cleanliness.
  • pro Isaiah and Leticia, the PT/OT team, were beyond amazing and treated the mom with love and care.
  • pro The admin team (Daisy, Theresa, Maria, Reuben) went above and beyond to secure care coverage and support.
  • pro The nursing staff are the backbone, attentive and caring.
  • pro The wound care team was gentle and helpful; the therapy team was amazing.
  • pro The food was well balanced, healthy, and excellent.
  • pro Hats off to Haven Post Acute; absolutely amazing staff and a clean, welcoming environment.

Cons

  • pro The facility is terrible and should not be used for loved ones.
  • pro The staff are often understaffed and incompetent, leading to delays and medication errors.
  • pro The building is dirty and frequently smells like urine.
  • pro Belongings such as hearing aids, clothes, and wheelchairs frequently go missing or are mishandled.
  • pro Residents are not fed promptly, and basic safety measures like bed rails are neglected.
  • pro The facility lies to families and fails to follow through on promises or orders.
  • pro Residents suffer falls and injuries due to inadequate supervision and unsafe conditions.
  • pro The care seems more focused on money than on humane, patient-centered support.

Review

Country Villa Hacienda is best suited for families pursuing post-acute rehabilitation where the focus is on aggressive PT/OT, wound care when needed, and a social-work team that coordinates care and billing. It works well for residents who respond to consistent, hands-on attention from CNAs and nurses and for families willing to stay engaged, ask questions, and advocate for timely care. In short, it’s a rehab-forward community that can deliver real mobility gains and structured recovery when the on-site team is aligned and administration supports clear, ongoing communication.

Those who require steady, predictable staffing, rigorous safety oversight, and a consistently pristine environment may want to consider alternatives. Across many reviews, under-staffing, delays in medications, and uneven adherence to doctors’ orders emerge as recurring themes. There are also reports of falls, missing safety rails, and belongings going astray, alongside odors and cleanliness concerns that undermine comfort. For residents with high medical complexity or whose families cannot supervise care closely, the variability from shift to shift creates a risk that outweighs potential gains. In short, if reliability and environment quality are non-negotiable, other options may be a safer bet.

On the plus side, the rehab engine at Country Villa Hacienda can deliver meaningful progress when the therapy team is deeply engaged. Several accounts praise PT/OT staff like Isaiah and Leticia for treating patients with care and effectiveness, and the wound-care and therapy teams are repeatedly described as compassionate. The social-work and administrative staff, including Daisy, Theresa, Maria, Reuben, and a dedicated Social Worker Director, are singled out for coordinating insurance coverage, discharge planning, and family communication. Individual nurses and CNAs, many lauded for morning smiles, attentive rounds, and patient-centered care, provide a foundation that, when present, makes recovery feel personal and doable. The facility’s generally clean environment and pleasant common spaces contribute to a calmer, more conducive recovery atmosphere when operations run smoothly.

Yet the cons cannot be dismissed. The most consequential concerns center on safety and reliability: ongoing understaffing, inconsistent access to medications, and occasional failures to follow medical orders. Several reviews describe serious episodes such as falls, delayed responses to calls, and inconsistent medical oversight that culminate in hospital transfers or worsened conditions. Complaints about miscommunication, perceived disrespect from social workers or administrators, and the loss or misplacement of personal belongings further erode confidence. Reports of persistent odors and slow housekeeping add to a sense that the environment can drift toward neglect when staffing or supervision falters. Taken together, these experiences create a cautionary picture that dominates when day-to-day operations are not delivering reliable care.

Despite the flaws, the facility can still offer tangible value for rehab-focused families who can leverage strong on-site therapy and a responsive social-work framework. When the therapy and wound-care teams are fully engaged, residents often show real mobility gains and increased independence, which provides a concrete return on the decision to pursue post-acute care here. Families who feel supported by a robust admin and social-work team, clear discharge plans, insurance navigation, and open lines of communication, tivotally reduce anxiety and help ensure smoother transitions. In those circumstances, Country Villa Hacienda presents a credible option that compares favorably with many peers, particularly for residents who prize individualized rehab after surgery or illness.

For families navigating the decision, the bottom-line approach is practical and direct: visit in person, observe the daily routines, and interview direct caregivers and the therapy team. Insist on seeing the day-to-day medication workflow, fall-prevention practices, and an up-to-date care plan with explicit daily rounding expectations. Verify safety features like bed rails and the availability of staff during peak hours, and ask for a transparent, written plan regarding personal belongings and a clear lost-items policy. Confirm insurance coordination and discharge planning capabilities so transitions to home or another facility are feasible. Country Villa Hacienda can be a strong fit for rehab-driven families who stay engaged, advocate relentlessly, and are prepared to weigh safety and staffing against the rehab gains, yet the decision should be grounded in a candid assessment of day-to-day operations and readiness to explore alternatives if the observed care trajectory drifts from the best reviews.

Features

Housing

  • 99 resident community capacity 99 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (20 miles away) Ontario International (20 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Country Villa Hacienda Healthcare Center in San Bernardino, CA is an assisted living community that offers a variety of amenities and care services to meet the needs of its residents. The community provides a comfortable and welcoming environment for individuals who require assistance with activities of daily living.

Residents can enjoy the convenience and luxury of on-site amenities such as a beauty salon, computer center, gaming room, small library, fitness room, and wellness center. They can also relax and socialize in the beautiful outdoor spaces and gardens. The community offers fully furnished accommodations with private bathrooms and Wi-Fi/high-speed internet access.

Care services provided at Country Villa Hacienda Healthcare Center include 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance is available for activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper administration of medications. The community has a mental wellness program to support residents' emotional well-being.

Dining at Country Villa Hacienda Healthcare Center is flexible to accommodate special dietary restrictions. Residents can enjoy delicious meals prepared by the staff in a restaurant-style dining area. Concierge services are available to assist with any additional needs or requests.

The community offers a range of activities designed to promote physical fitness, socialization, and engagement. Fitness programs are available for residents who want to stay active, while planned day trips provide opportunities for exploration and enjoyment. Resident-run activities allow individuals to pursue their interests within the community. Scheduled daily activities keep residents entertained and engaged.

Country Villa Hacienda Healthcare Center is conveniently located near various amenities such as cafes, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals.

Overall, Country Villa Hacienda Healthcare Center provides exceptional assisted living care in a comfortable and enriching environment where residents can thrive physically, mentally, and socially.

Nearby Places of Interest

Physicians

  • California Eye Specialists (1 miles)
  • Palm Imaging Institute (1.1 miles)
  • San Bernardino Eye Specialists (1.3 miles)
  • Primary Care Medical Group of Inland Empire (1.9 miles)
  • Jo David DDS (2 miles)
  • Yukom Patient Group (2.9 miles)
  • Bolivar Family Medical Clinic (3 miles)

Hospitals

  • Vantage Oncology (1.1 miles)
  • San Bernardino Medical Group (1.4 miles)
  • Pacific Park Convalescent Center of San Bernardino (3.8 miles)
  • Mountain View Surgery Center (5.4 miles)
  • Loma Linda Ambulatory Care Center (5.7 miles)
  • Jerry L Pettis Memorial (6.3 miles)

Restaurants

  • Serrano Vista Cafe (1.8 miles)
  • Rock & Brews (1.8 miles)
  • George Lopez’s Chingon Kitchen (1.8 miles)
  • Orchid Thai Restaurant (3.1 miles)
  • In-N-Out Burger (3.3 miles)
  • Amapola Rico Taco (3.4 miles)
  • Panda Express (3.6 miles)

Pharmacies

  • Family Pharmacy (1.9 miles)
  • Diamond Collective 20 Cap (2.5 miles)
  • Rite Aid (3 miles)
  • Cbc Community Pharmacy (3.5 miles)
  • Don's Drugs (3.8 miles)
  • CVS Pharmacy (3.8 miles)
  • CVS Pharmacy (3.9 miles)

Cafes

  • Viva La Boba (3.1 miles)
  • Starbucks (3.4 miles)
  • Starbucks (4.9 miles)
  • Starbucks (5.7 miles)
  • Starbucks (7 miles)
  • The Coffee Bean and Tea Leaf (7 miles)
  • Stell Coffee & Tea Company (7 miles)

Theaters

  • Regal San Bernardino & RPX (3.1 miles)
  • Mountain Grove 16 (5.5 miles)
  • Studio Movie Grill (7.1 miles)

Transportation

  • San Bernardino Transit Center (3.5 miles)
  • The Colton Diamonds (6.4 miles)

Places of Worship

  • Packinghouse Church (5.1 miles)
  • Crosswalk Church (5.4 miles)
  • National Association of Seventh Day Adventist Dentists (6.2 miles)

Parks

  • Leonard Bailey Park (6.9 miles)
  • Brookside Park (7.1 miles)

Frequently Asked Questions

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