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Country Villa Hacienda Healthcare Center in San Bernardino, CA

Country Villa Hacienda Healthcare Center is a nursing home community in San Bernardino, CA.

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Country Villa Hacienda Healthcare Center in San Bernardino, CA

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  • Interior

    A person wearing a mask and hat sits indoors near a plant.

  • Building

    A long, well-lit hallway with a wooden floor and decorative elements.

  • Architecture

    A residential house featuring a red tile roof and palm trees under a clear blue sky.

  • Windows

    A bright and airy dining space featuring a red tablecloth, stylish chairs, and ample natural light from large windows.

  • Landscaping

    A sunny outdoor patio with tables, chairs, and greenery under shaded coverings.

  • Outdoor

    A serene outdoor patio area featuring a decorative fountain and shaded seating.

  • Lobby

    A modern waiting area featuring minimalistic furniture and a large wall clock.

  • Outdoor Seating

    A tranquil courtyard featuring a fountain, vending machine, and outdoor seating under a blue awning.

  • Grass

    A serene courtyard featuring well-maintained grass and shrubs, surrounded by buildings under a clear sky.

  • Waiting Area

    A modern waiting area featuring black chairs, a round coffee table, and decorative plants.

  • Staircase

    A welcoming lobby area featuring a reception desk and stairs, complemented by modern furnishings and decor.

1311 East Date Street, San Bernardino, CA 92404

For more information about senior living options: (866) 208-4318

3.4 from 96 reviews
5 stars
49
4 stars
6
3 stars
6
2 stars
2
1 stars
33

Overall Review of Country Villa Hacienda Healthcare Center

common 42 reviews mention this

Staff is described as attentive

Many reviewers describe staff as attentive, compassionate, and helpful throughout care.

Across a large share of reviews, families and residents say the nurses and support staff were responsive, kind, and focused on comfort. Multiple comments call out specific people and departments, including nursing, therapy, social services, and case management, and describe day-to-day attention to needs. A few reviews also criticize care responsiveness or competence, but even in those cases reviewers are often talking about how staff handled requests and follow-through.

caveat 30 reviews mention this

Facility cleanliness is a mixed theme

Cleanliness gets both praise and complaints in residents’ accounts.

Some reviewers describe the building as clean, well-kept, and even pleasant to visit, including mentions of a courtyard and an overall welcoming feel. Other reviewers report strong cleanliness problems, including recurring urine odors, dirty conditions, and older-feeling surroundings. Taken together, the reviews suggest cleanliness can vary by visit or by time, and several commenters recommend touring in person before committing.

caveat 18 reviews mention this

Falls and staffing concerns appear together

Several reviewers connect care issues with falls, delayed help, or inadequate coverage.

A recurring negative thread is resident safety, with multiple reviewers describing falls, delayed responses, or trouble getting assistance when it was needed. Some accounts also mention medication errors, delays in pain control, or staff not following orders, and describe outcomes that required hospital care. There are also contrasting positive safety stories, but this safety-and-coverage concern shows up often enough to feel prominent in the review mix.

differentiator 10 reviews mention this

Therapy support is frequently praised

Therapy—especially PT/OT and wound care—is repeatedly praised by residents and families.

Several reviewers credit the therapy team with progress during rehab stays, including improved mobility and supportive coaching. Others specifically call out wound care being gentle and helpful, and describe therapists as engaging rather than just performing routine tasks. Not every review is positive about therapy, but positive therapy experiences are common in the overall feedback.

common 4 reviews mention this

Dining quality comes up unevenly

Dining quality is described inconsistently, ranging from good to concerns about service.

Some reviewers say meals were healthy and well-balanced, while others report food being cold or not handled in a way that ensured residents ate. A few comments also mention meal delivery timing and waking residents to eat. Overall, dining shows up less often than staff and safety themes, but when it does, it’s a point of difference.

  • A bright and airy dining space featuring a red tablecloth, stylish chairs, and ample natural light from large windows.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 99 resident community capacity 99 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Ontario International (20 miles away) Ontario International (20 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • California Eye Specialists (1 miles)
  • Palm Imaging Institute (1.1 miles)
  • San Bernardino Eye Specialists (1.3 miles)
  • Primary Care Medical Group of Inland Empire (1.9 miles)
  • Jo David DDS (2 miles)
  • Yukom Patient Group (2.9 miles)
  • Bolivar Family Medical Clinic (3 miles)

Hospitals

  • Vantage Oncology (1.1 miles)
  • San Bernardino Medical Group (1.4 miles)
  • Pacific Park Convalescent Center of San Bernardino (3.8 miles)
  • Mountain View Surgery Center (5.4 miles)
  • Loma Linda Ambulatory Care Center (5.7 miles)
  • Jerry L Pettis Memorial (6.3 miles)

Restaurants

  • Serrano Vista Cafe (1.8 miles)
  • Rock & Brews (1.8 miles)
  • George Lopez’s Chingon Kitchen (1.8 miles)
  • Orchid Thai Restaurant (3.1 miles)
  • In-N-Out Burger (3.3 miles)
  • Amapola Rico Taco (3.4 miles)
  • Panda Express (3.6 miles)

Pharmacies

  • Family Pharmacy (1.9 miles)
  • Diamond Collective 20 Cap (2.5 miles)
  • Rite Aid (3 miles)
  • Cbc Community Pharmacy (3.5 miles)
  • Don's Drugs (3.8 miles)
  • CVS Pharmacy (3.8 miles)
  • CVS Pharmacy (3.9 miles)

Cafes

  • Viva La Boba (3.1 miles)
  • Starbucks (3.4 miles)
  • Starbucks (4.9 miles)
  • Starbucks (5.7 miles)
  • Starbucks (7 miles)
  • The Coffee Bean and Tea Leaf (7 miles)
  • Stell Coffee & Tea Company (7 miles)

Theaters

  • Regal San Bernardino & RPX (3.1 miles)
  • Mountain Grove 16 (5.5 miles)
  • Studio Movie Grill (7.1 miles)

Transportation

  • San Bernardino Transit Center (3.5 miles)
  • The Colton Diamonds (6.4 miles)

Places of Worship

  • Packinghouse Church (5.1 miles)
  • Crosswalk Church (5.4 miles)
  • National Association of Seventh Day Adventist Dentists (6.2 miles)

Parks

  • Leonard Bailey Park (6.9 miles)
  • Brookside Park (7.1 miles)

Frequently Asked Questions

Where is Country Villa Hacienda Healthcare Center?
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