Country Villa Hacienda Healthcare Center

Pros

• The staff at Country Villa Hacienda were described as nice, funny, and hard workers who helped residents get back on their feet after being in the hospital.
• Many found the food to be good and enjoyed the comfortable rooms during their stay.
• Physical therapy services received positive feedback for being great.
• Social workers Cathy and Nate were recognized for their genuine care for patients.
• Most staff members were noted to be friendly and checked in regularly with residents.
• Residents appreciated the cleanliness maintained by the housekeeping staff.

Cons

• The food was sometimes served cold, and staff did not ensure patients were eating.
• Most of the staff were not pleasant, with only a few exceptions.
• The nursing staff contributed to cluttered rooms despite the housekeeping staff keeping them clean.
• There was little offered to occupy patients' time during their stay.
• Staffing issues led to delays in timely care for patients, as evidenced by a grandmother not being changed promptly.
• A wheelchair belonging to a patient was lost for two weeks due to poor management of personal items.
• It was difficult to get someone's attention for information and assistance, indicating a lack of efficient communication and organization at the facility.
• The location of the facility was hard to find, situated in an area that was not very appealing.

Review

The experiences shared by various individuals regarding rehabilitation facilities reveal a mixture of satisfaction and concern, showcasing the complexities of care within such environments. From food quality and staff interactions to the challenges faced in personal item management, these reviews provide an insightful overview of what patients and their families might encounter during their stay.

One recurring theme among the reviewers is the inconsistency in food quality and service. Several individuals noted that meals were sometimes served cold or not delivered promptly to ensure that patients were eating properly. This lack of attentiveness can be particularly disheartening for those recovering from medical procedures or illnesses, as nutrition plays a vital role in recovery. While some praised the food as generally good, others felt let down by the overall dining experience. The importance of mealtime engagement was highlighted, indicating a desire for better communication between staff and patients to enhance this aspect of care.

Interactions with staff members drew mixed reactions across the reviews. While many acknowledged some staff members as pleasant and friendly, others encountered unhelpful or indifferent attitudes from various personnel—particularly nursing staff who appeared overwhelmed or overworked due to staffing shortages. These situations contributed to feelings of neglect among residents, exemplified by one reviewer’s concern over timely care for their grandmother, who unfortunately developed a rash due to insufficient attention from caregivers. Such issues underline the critical need for adequate staffing levels to ensure all residents receive the high-quality care they deserve.

Despite facing challenges with certain aspects of care, there were also several positive notes about specific personnel within these facilities. For instance, physical therapy services received high praise from one reviewer who experienced remarkable progress through rehabilitation efforts. Additionally, social workers Cathy and Nate were described as exceptionally caring individuals whose dedication made a significant impact on patient experiences. This sentiment reflects that while systemic improvements are needed in staffing levels and processes, individual healthcare professionals still play a crucial role in creating positive interactions and outcomes for residents.

The cleanliness of living quarters was another point acknowledged throughout these reviews; housekeeping staff generally maintained tidy rooms conducive to comfort during recovery periods. However, complaints arose regarding how nursing staff contributed to cluttered spaces, pointing towards potential lapses in organized care practices that could further complicate recovery environments. The duality of this feedback indicates areas where nursing practices could be improved alongside ongoing efforts by housekeeping teams.

In terms of recreational activities and patient engagement options, reviewers expressed disappointment at the limited offerings available within facilities. A lack of stimulating activities can lead to boredom—a detrimental factor for those working towards rehabilitation goals—meaning facilities may need to invest more effort into creating engaging programs or opportunities for socialization among residents. On a more positive note, some visitors fondly recalled bonding over games like dominoes with family members while receiving consistent check-ins from attentive staff during visits.

Lastly, logistical challenges posed additional difficulties for families considering these types of facilities for loved ones requiring assistance after serious health events. One visitor remarked on difficulty obtaining information promptly and noted concerns about location accessibility along with limited parking space at certain establishments—factors which could deter prospective clients from selecting such places ultimately impacting admissions rates negatively based on convenience alone.

In conclusion, while experiences varied significantly across different individuals’ stays at these rehabilitation facilities—including disparities noted in service quality related primarily but not solely linked back down toward understaffing—the overarching sentiment remains clear: There exists both triumphs worthy celebrating amidst setbacks demanding focused attention if comprehensive improvement can ever be achieved holistically moving forward.

Physicians

• California Eye Specialists (1 miles)
• Palm Imaging Institute (1.1 miles)
• San Bernardino Eye Specialists (1.3 miles)
• Primary Care Medical Group of Inland Empire (1.9 miles)
• Jo David DDS (2 miles)
• Yukom Patient Group (2.9 miles)
• Bolivar Family Medical Clinic (3 miles)

Hospitals

• Vantage Oncology (1.1 miles)
• San Bernardino Medical Group (1.4 miles)
• Pacific Park Convalescent Center of San Bernardino (3.8 miles)
• Mountain View Surgery Center (5.4 miles)
• Loma Linda Ambulatory Care Center (5.7 miles)
• Jerry L Pettis Memorial (6.3 miles)

Restaurants

• Serrano Vista Cafe (1.8 miles)
• Rock & Brews (1.8 miles)
• George Lopez’s Chingon Kitchen (1.8 miles)
• Orchid Thai Restaurant (3.1 miles)
• In-N-Out Burger (3.3 miles)
• Amapola Rico Taco (3.4 miles)
• Panda Express (3.6 miles)

Pharmacies

• Family Pharmacy (1.9 miles)
• Diamond Collective 20 Cap (2.5 miles)
• Rite Aid (3 miles)
• Cbc Community Pharmacy (3.5 miles)
• Don's Drugs (3.8 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (3.9 miles)

Cafes

• Viva La Boba (3.1 miles)
• Starbucks (3.4 miles)
• Starbucks (4.9 miles)
• Starbucks (5.7 miles)
• Starbucks (7 miles)
• The Coffee Bean and Tea Leaf (7 miles)
• Stell Coffee & Tea Company (7 miles)

Theaters

• Regal San Bernardino & RPX (3.1 miles)
• Mountain Grove 16 (5.5 miles)
• Studio Movie Grill (7.1 miles)

Transportation

• San Bernardino Transit Center (3.5 miles)
• The Colton Diamonds (6.4 miles)

Places of Worship

• Packinghouse Church (5.1 miles)
• Crosswalk Church (5.4 miles)
• National Association of Seventh Day Adventist Dentists (6.2 miles)

Parks

• Leonard Bailey Park (6.9 miles)
• Brookside Park (7.1 miles)