Information last verified:
2030 North Garey Avenue, Pomona, CA 91767
For more information about senior living options: (844) 490-3973
The staff and Rosemary were there for him during his father’s passing, showing love and support. Brandy helped him get off conservatorship and was appreciated for her support. Rosemary and the staff were there to talk with him, even when he wasn’t there anymore. Brandy is awesome and provided helpful support. Rosie talked with him yesterday and offered assistance. The son has improved tremendously thanks to the staff and Brandy.
A worker had a terrible attitude, blew debris onto the car, and refused to stop even after the horn was honked. He looked at the reviewer with an attitude and a frown, and he flipped them off. The staff were rude, ignored customers, and did not listen, with customers waiting hours for attention. A caller encountered a rude, unprofessional woman who rushed them off the phone and hung up, despite the business being open. The place was described as the worst, with a hypothetical zero rating.Landmark Medical Center in Pomona is best suited for families that prioritize medical oversight and personally meaningful caregiver connections over flawless administrative polish. The community tends to reward residents who benefit from hands-on attention, continuity in caregiving, and staff who remember individual histories during difficult transitions. In practice, that means it can be a solid fit for families seeking a place where certain staff members, Rosemary, Brandy, Tony, Rosie, form durable bonds with residents and families, offering practical support and genuine empathy. For those who expect uniformly impeccable front-desk service, precise scheduling, and consistently seamless administrative communication every day, this community may fall short. It is not the default choice for perfectionists in customer service, but it can be a dependable anchor for those who value trusted caregivers.
The strongest positives here are relational: the staff’s willingness to go beyond routine tasks and provide emotional support during loss, and the sense that some caregivers become a stabilizing constant for residents. The comments about Rosemary and Brandy, with appreciation for being there in times of bereavement or difficult changes, point to a culture where personal connections matter. One review notes considerable gratitude for help with a family member’s conservatorship process, another for actionable guidance and encouragement. A positive thread runs through accounts of a resident’s family member improving under attentive care, and gratitude for staff who show up with kindness when it matters most. When these bonds click, they can transform a difficult transition into something much more manageable.
Yet, the downsides are real and quite pronounced in the balance. Several reviewers describe rude or inattentive behavior from some staff, with an emphasis on a front-desk or administrative experience that feels slow, dismissive, or rushed. One account highlights a front-desk encounter that left a caller feeling dismissed and pressured to call back during business hours, a pattern that undermines trust in coordination and communication. There are also specific reports of poor attitudes from a maintenance or support staff member and a separate incident of a staffer displaying an unprofessional dismissiveness. Long waits, up to hours, just to receive attention compound frustration and erode confidence in the facility’s ability to respond promptly to needs. Taken together, these episodes don’t discredit the care, but they do limit the community’s reliability in day-to-day operations.
The tension between strong caregiver relationships and inconsistent administrative responsiveness is the central dynamic families must weigh. When the caregiving staff is engaged, compassionate, and remembers a resident’s history, Landmark Medical Center can deliver meaningful continuity that supports well-being and reduces stress for families. However, the same environment can feel fraught when the front desk and call handling fail to reflect that same level of courtesy and efficiency. The apparent variability in staff behavior, ranging from heartfelt support to curt, delayed replies, means outcomes depend heavily on which staff members are directly involved. Pros offset cons only to the extent that the caregiver team remains stable and available; otherwise, the administrative friction becomes a distraction that colors the overall experience.
For families deciding whether Landmark is the right fit, a disciplined, proactive evaluation is essential. During visits, assess staff accessibility, ask to meet the program director, and observe how the front desk handles calls and walk-ins at different times of day. Request current staff-to-resident ratios, and inquire about turnover and training standards so expectations align with reality. Engage in candid conversations with families already connected to the community about how concerns are addressed and what response times look like in practice. If rapid responsiveness, consistent courtesy, and streamlined communication are non-negotiable, then it may be wise to explore alternatives. If, instead, the priority is a trusted cadre of caregivers who can be relied on for warmth and continuity, Landmark can still be a compelling option.
The bottom line is practical and clear. Landmark Medical Center is a credible choice for families seeking a medically oriented setting with deeply caring staff who can form lasting relationships with residents. It is less compelling for those who require consistently flawless administrative execution, fast response times, and top-tier front-desk efficiency as a baseline expectation. The best fit tends to be households that can tolerate some variability in administrative moments while banking on the tangible benefits of personal caregiver connections during transitions and times of loss. In short, the community earns value when the human touch is the primary driver; it warrants caution for families whose decision hinges on administrative consistency and prompt, courteous service every single day.
95 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Landmark Medical Center in Pomona, CA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community provides a variety of amenities to enhance the quality of life for its residents. These amenities include a beauty salon for on-site grooming and pampering, cable or satellite TV for entertainment, a computer center for internet access, and a fitness room to promote physical health. Residents can enjoy fully furnished accommodations with private bathrooms and access to outdoor spaces such as gardens. There is also a restaurant-style dining room where residents can enjoy delicious meals prepared by the staff. For leisure activities, there is a gaming room, small library, and scheduled daily activities for residents to participate in. Wi-Fi and high-speed internet are also available throughout the community.
In terms of care services, Landmark Medical Center aims to provide exceptional support to its residents. There is a 24-hour call system in place for emergencies, and 24-hour supervision ensures that residents are safe at all times. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents take their medications correctly. The community also offers special dietary restrictions for individuals with specific dietary needs such as diabetes diets.
Landmark Medical Center goes beyond just physical care by offering mental wellness programs for residents' emotional well-being. Additionally, transportation arrangements can be made both within the community (for non-medical purposes) and to doctors appointments if needed.
The surrounding area provides easy access to various amenities as well. With several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options nearby, as well as places of worship and theaters close by, residents have convenient access to essential services and opportunities for recreation and cultural enrichment.
Overall, Landmark Medical Center provides a supportive and engaging environment where seniors can receive personalized care while enjoying an array of amenities and nearby conveniences.
Landmark Medical Center is located at 2030 North Garey Avenue, Pomona, CA 91767 in Los Angeles County, California
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