Serenity Senior Villas in Pomona, CA

Pros

• Johnathon is extremely professional and very talented; his skills are impeccable.
• Johnathon is very good at what he does and is patient, polite, and communicates well.
• The management at Serenity Villas is organized and professional.
• The new office staff has been wonderful, professional, and courteous to all the tenants.
• The maintenance team is efficient and keeps the property well-maintained.
• Serenity Villas is a safe place to live.
• The grounds are clean and the property is well maintained.

Cons

• There is no security here; packages are stolen and management is confrontational.
• There is stereotyping of elderly residents who think they own the property and need to chill.
• The place is horrible; young visitors are harassed and there has been violence, so potential residents should stay away.
• Management communication is abysmal; staff are clueless, rude, and inept.
• The property should be shut down or entirely re-staffed.
• The office cashed a deposit after cancellation and blamed the residents.
• The leasing office is hard to reach; gates are locked and calls go unanswered.
• Rent increases are excessive for seniors or disabled residents.
• The property smells and looks like a homeless camp due to bikes and trash stored in the bushes.

Review

Serenity Senior Villas in Pomona is best suited for seniors who want a hands-on, service-forward community where maintenance issues are addressed promptly and on-site resources are accessible. The standout advantages center on a visible maintenance culture led by a capable manager, plus practical amenities that support independent living: two spas, a full computer room, a community space, and a social worker to offer support. For residents who value daily life conveniences and a neighborhood where neighbors look out for one another, the combination of responsive maintenance, friendly office staff in recent transitions, and convenient proximity to services can make Serenity feel like a workable home base.

That said, those who prioritize consistently flawless communication, predictable safety, and a uniformly calm management environment should actively consider alternatives. Several reviews flag persistent gaps in responsiveness from the office, difficulty reaching leasing staff, and complaints that calls or emails go unanswered. A few families report feeling brushed off during disputes or deposit issues, and there are vivid accounts of safety concerns and tense interactions with some staff or residents. If reliability of communication and a pristine, low-stress management experience are non-negotiable, Serenity warrants scrutiny or comparison with other options.

The core positives, handy on-site maintenance, organized and professional leadership at times, and accessible resident services, do offset some disappointments, but not all. When maintenance needs arise, the maintenance manager is repeatedly praised for professionalism, efficiency, and a practical, friendly approach. Residents note improvements in staffing, and the new office team is described as courteous and effective. Those factors can noticeably ease daily living: timely light bulb changes, smooth repairs, and a visible commitment to keeping the property functional and welcoming. Yet these strengths sit beside a mixed reality where phone lines go unanswered, gate access feels unreliable, and bureaucratic friction can erode trust.

Community amenities and safety features do provide tangible value, particularly for residents who want social supports and creature comforts close at hand. The property’s two spas, safety sprinklers in units, and a nearby fire station and hospital corridor create practical safeguards for independent living. A social worker and a computer room add a layer of support that can help sustain residents’ independence longer. However, the environment has other deteriorating signals, signals that can cancel out the benefits for some. One reviewer described the complex as starting to resemble a homeless camp due to bikes and trash around bushes, and others note the property can smell and feel neglected at times. These contrasts matter for families weighing long-term comfort against maintenance headaches.

From a financial and policy perspective, Serenity presents a mixed picture. Rent increases have frustrated residents who feel the cost of living is pushing beyond what fixed incomes or Section 8 budgets can bear, with one account calling for rent caps to protect seniors. Deposit disputes and shifting move-in promises have left some families wary about upfront commitments. On the upside, a few residents praise professional leasing teams and the sense of community, as well as the practical advantages of nearby amenities and services. For families, this suggests a careful cost-benefit calculation: the living experience can be pleasant and supported on many days, but the financial and administrative risks require close scrutiny before committing.

In the end, Serenity Senior Villas suits seniors who prize on-site responsiveness, practical amenities, and a supportive neighborly environment, provided there is a clear plan to mitigate safety and communication gaps. Those with a strong support network nearby will likely feel confident staying long-term, while families who demand consistent, error-free administration and ironclad safety oversight should evaluate alternatives or visit repeatedly to verify ongoing improvements. Prospective residents should ask pointed questions about how gate access is managed, current leasing response times, debt or deposit policies, and the exact level of contact reliability with the office. An informed choice will hinge on balancing the genuine maintenance strengths and community warmth against the realities of administration, security perceptions, and financial clarity.

This part of Pomona, California offers a variety of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment. With multiple physicians, hospitals, pharmacies, and cafes in close proximity, residents have easy access to healthcare services and dining options. Additionally, the presence of places of worship provides opportunities for spiritual fulfillment and community engagement. The nearby transportation options, including train stations, make it easy for seniors to get around the area and explore different places. Parks such as Frank G. Bonelli Regional Park offer opportunities for leisurely activities and enjoying the outdoors. Overall, this area provides a mix of essential services, recreational facilities, and dining options that can enhance the quality of life for seniors seeking a peaceful and well-equipped neighborhood to call home.

Physicians

• Inland Neurosurgery Institute (0.1 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (1.2 miles)
• Chapparal Medical Group (1.2 miles)
• Heavenly 3D 4D Ultrasounds (4.2 miles)
• Foothill Dermatology Medical Center (4.7 miles)
• Tarick Smaili, MD (4.8 miles)
• Healthcare Partners (5 miles)

Places of Worship

• Charisma Life Church (0.3 miles)
• Real Life (5.3 miles)
• First Presbyterian Church Upland (5.5 miles)
• St Anthony's Catholic Church (5.9 miles)
• Calvary Chapel Golden Springs (7.7 miles)

Transportation

• Pomona Station (0.4 miles)
• Montclair Metrolink Station (3 miles)

Restaurants

• Old Stump Brewing Co. (0.4 miles)
• Bardot (1.7 miles)
• Lazy Dog Restaurant & Bar (3.3 miles)
• The Hat (3.3 miles)
• McDonald's (3.3 miles)
• Raging Waters (3.6 miles)
• McDonald's (3.9 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (4.3 miles)

Hospitals

• Pomona Valley Hospital Medical Center (1.3 miles)
• Casa Bonita (3 miles)
• San Antonio Community Hospital Maternity Information Services (6.3 miles)
• San Antonio Medical Center (6.5 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (4.7 miles)
• Omomo Tea Shoppe (5.9 miles)
• The Coffee Bean and Tea Leaf (6.3 miles)
• The Donut Man (6.3 miles)
• Panera Bread (6.6 miles)
• Starbucks (7.6 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (3.1 miles)
• Harkins Theatres Chino Hills 18 (5.7 miles)

Parks

• Frank G. Bonelli Regional Park (4.1 miles)
• Citrus Park (4.7 miles)
• Pantera Park (6.2 miles)
• Ruben S Ayala Park (6.5 miles)
• Chino Hills Community Park (7.2 miles)