Accent Care

Pros

• Cindy, the Manor's Wellness Director, provided exceptional support, even returning calls on her day off.
• Steve and Roman responded promptly and ensured both appliances were replaced in a timely manner.
• The property has ongoing improvements, including enhanced grounds and updated indoor areas such as Manor Hall and the Dining Room.
• A new executive chef was hired, and residents report high-quality meals.
• Robert Barton, the Manor's Director, is kind, enthusiastic, and readily accessible.
• Claremont Manor is described as a well-run organization that takes amazing care of residents.
• Veronica Moreno, the sales and marketing contact, provides thorough information and is welcoming during transitions.
• The staff are cheerful, helpful, and responsive to questions and concerns.
• The Memory Center Summer House offers caring, compassionate service.
• The facility is pleasant, safe, and well maintained, with beautiful grounds.
• Care aides respond quickly to changing needs and treat residents like family.
• The dining and activities staff are patient and friendly, contributing to a positive experience.
• The staff's dedication to residents' health, welfare, and happiness is extraordinary.

Cons

• The foods were described as unremarkable and not high quality.
• The cleaning in the resident's room was negligent, with dusting and bathroom cleaning not performed properly.
• The community is so upscale that wealth is required to live there.
• The staff were perceived as rude and unprofessional.
• There was a report of a strong urine odor in the Lodge dining room.
• Caregivers were overwhelmed, with one staff member handling as many as ten clients.
• There was concern that profits were prioritized over customer service.
• It was felt that upper management mistreated employees, which could impact patient care.

Review

Claremont Manor in Claremont, California, emerges in a wide range of resident and family reflections as a community that many people find welcoming, well kept, and thoughtfully run. Across several stories, the tone is consistently positive about the care leadership and the hands-on support residents receive, even as a few voices note areas where the experience could improve. Taken together, the accounts form a portrait of a retirement community that pridefully emphasizes companionship, attentive staff, and ongoing enhancements to make daily life more comfortable and enjoyable.

A key thread through the narratives is the commendable responsiveness and accessibility of the Manor's leadership and frontline team. Families repeatedly highlight Cindy, the Wellness Director, for going above and beyond to support a mother-in-law during hospitalization after a fall, including returning calls on her day off. This level of dedication is echoed by others who describe Robert Barton, the Manor's Director, as kind, enthusiastic, and readily accessible - someone whom families feel they can turn to for guidance and reassurance. Positive remarks extend to the sales and transition process as well, with Veronica Moreno described as an exceptional resource who provided comprehensive information, guided moves smoothly, and followed up to ensure needs were met. The sense that management and senior staff are approachable and genuinely invested in resident welfare is one of the most frequently cited strengths.

The physical environment and ongoing improvements at Claremont Manor also stand out in the testimonials. Several reviewers note improvements across the grounds and interior spaces, including the Manor Hall and Dining Room, which contribute to a more pleasant daily experience. A new executive chef has joined the culinary team, and there is consistent praise for the meals from the mother-in-law and other residents. In one family's words, the change in leadership and the resulting improvements have been noticeable and positive, reinforcing the impression that the Manor is actively investing in both atmosphere and service quality to elevate residents' quality of life.

Care and daily living support are described in considerable depth through individual journeys. One family's account follows a step-by-step through life at Claremont Manor - from an initial one-bedroom garden apartment with a patio and kitchenette, to access to supportive services like cleaning, changing linens, laundry, medication assistance, and general caregiving. The transition to the Lodge, the assisted living portion, in late 2024 is portrayed as handled with care by the staff, particularly Tanya (Director of Resident Services) and Minerva (Clinic and Wellness Supervisor), who helped ease a difficult change. The family emphasizes that caregivers were quick to respond to changing needs, especially during a hospice transition, underscoring a long-standing commitment to individualized attention and timely care.

The community also receives high praise for its social fabric and the sense of belonging it provides. Multiple families mention engaging activities and friendly residents who are quick to invite others to join meals or events. The memory-centered Summer House receives special recognition for its caring, compassionate service, and the overall atmosphere - comprehensive safety, pleasant surroundings, and a well-cared-for environment - contributes to a sense of security for families. Reviewers frequently cite the warm, participatory culture among residents as a hallmark of Claremont Manor, with staff who are patient, cheerful, and ready to assist during gatherings, visits, and everyday activities.

Of course, no community is without constructive feedback, and a handful of reviews voice concerns that temper the otherwise positive picture. Some observations point to areas where cleanliness and maintenance could be improved, such as a note about less thorough dusting and bathroom cleaning in one resident's room. Dining experiences receive mixed comments: while many praise the kitchen staff's kindness and the overall quality of meals, others describe the food as average or not meeting certain expectations, with some suggesting improvements in culinary quality relative to the upscale setting. Staffing load is also a point of contention for a few reviewers who describe situations where caregivers felt stretched or where the ratio of staff to residents could affect responsiveness. A critical voice mentions rude or unprofessional behavior among certain staff members, and concerns about odor in the Lodge dining room, illustrating that some days can still present challenges despite the generally positive atmosphere. A few reviewers explicitly note the perception that high-end living comes with high costs, framing it as a barrier for some potential residents.

Despite the mixed feedback, the overarching impression from these reviews is a community that many families consider a blessing for their loved ones. The testimonials express gratitude for timely responses, compassionate care, and the sense that the Manor is a place where families feel confident in the daily management and in the people who care for their relatives. The combination of accessible leadership, a nurturing caregiving team, ongoing improvements to facilities, and a strong sense of community makes Claremont Manor stand out in a crowded field of senior living options. For families evaluating a move in, the message from these voices is clear: reach out to Veronica Moreno for transition guidance and contact Robert Barton to meet the leadership team, as their roles appear central to shaping a positive and responsive experience for residents and their families.

Located in Claremont, California, this area offers a diverse range of amenities perfect for senior living. With easy access to restaurants such as Old Stump Brewing Co. and The Hat, seniors can enjoy delicious meals without traveling far. Nearby healthcare facilities like Inland Neurosurgery Institute and Pomona Valley Hospital Medical Center provide peace of mind for medical needs. Transportation options like Pomona Station and Montclair Metrolink Station make getting around convenient. Places of worship such as Charisma Life Church and Real Life offer spiritual support, while parks like Frank G. Bonelli Regional Park and Citrus Park provide opportunities for outdoor recreation. Additionally, cafes like Starbucks and Omomo Tea Shoppe offer relaxing spots to enjoy a cup of coffee or tea. With a variety of amenities in close proximity, this area is an ideal choice for seniors looking for a vibrant community to call home.

Restaurants

• Old Stump Brewing Co. (0.2 miles)
• Bardot (2 miles)
• Raging Waters (3.4 miles)
• The Hat (3.5 miles)
• Lazy Dog Restaurant & Bar (3.6 miles)
• McDonald's (3.6 miles)
• McDonald's (4 miles)

Physicians

• Inland Neurosurgery Institute (0.4 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (1.5 miles)
• Chapparal Medical Group (1.5 miles)
• Heavenly 3D 4D Ultrasounds (4.4 miles)
• Foothill Dermatology Medical Center (4.4 miles)
• Healthcare Partners (4.7 miles)
• Tarick Smaili, MD (5 miles)

Transportation

• Pomona Station (0.4 miles)
• Montclair Metrolink Station (3.2 miles)

Places of Worship

• Charisma Life Church (0.6 miles)
• Real Life (5 miles)
• First Presbyterian Church Upland (5.7 miles)
• St Anthony's Catholic Church (5.9 miles)
• Calvary Chapel Golden Springs (7.8 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4.5 miles)

Hospitals

• Pomona Valley Hospital Medical Center (1.5 miles)
• Casa Bonita (2.7 miles)
• San Antonio Community Hospital Maternity Information Services (6.5 miles)
• San Antonio Medical Center (6.7 miles)
• Rowland Convalescent Hospital (8.4 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (4.8 miles)
• The Donut Man (6 miles)
• Omomo Tea Shoppe (6.2 miles)
• The Coffee Bean and Tea Leaf (6.4 miles)
• Panera Bread (6.9 miles)
• Starbucks (7.7 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (3.3 miles)
• Harkins Theatres Chino Hills 18 (6 miles)

Parks

• Frank G. Bonelli Regional Park (4 miles)
• Citrus Park (4.9 miles)
• Pantera Park (6.4 miles)
• Ruben S Ayala Park (6.9 miles)
• Chino Hills Community Park (7.5 miles)