Inland Valley Care And Rehabilitation Center

Pros

• The staff at Inland Valley Rehabilitation Center is very accommodating, friendly, and attentive to the needs of the patients.
• Many family members have expressed gratitude for staff members, like Dillon, who provide exceptional assistance and support during difficult times.
• Patients report feeling comfortable and cared for in the facility, with several noting significant progress in their recovery.
• Several reviews highlight that the staff listens to both patients and their families, taking their concerns into consideration.
• Despite some challenges related to communication, many acknowledge that the staff shows concern and care for the residents.

Cons

• Some staff at Inland Valley Care and Rehab were incompetent, and the physical therapy department's reporting was inaccurate.
• The food was described as only adequate, with a rating of 3, while cleanliness received a low rating of 2.
• One reviewer expressed concerns about being compelled to hire a specific person for care, deeming it unethical.
• There were reports of mistakes with medications by some nurses, which led to an emergency hospitalization.
• Family members felt unwelcome when trying to advocate for their loved ones' care, leading to resistance from the facility about readmission.
• Complaints were made about the food tasting bad and the water smelling septic.
• The facility was described as old and needing modernization, which contributed to an unsatisfactory appearance for some residents' families.

Review

Inland Valley Rehabilitation Center has elicited a wide range of reviews from families and patients, showcasing a spectrum of experiences regarding the quality of care, staff interactions, and the overall environment. Many family members have expressed gratitude for specific staff members while raising concerns about broader systemic issues within the facility.

Numerous reviewers highlighted the accommodations and friendliness of the staff. Many noted that their loved ones were receiving excellent care in a supportive environment. One family member specifically praised Dillon, a staff member who assisted during an emotionally challenging time by helping them get their sister-in-law into and out of a car with great kindness and professionalism. This sentiment was echoed by several commenters who felt that individual staff members genuinely cared for their patients, showcasing attentiveness and compassion during treatment.

However, despite these positive interactions, there was significant concern about communication barriers within the facility. A friend of a patient described their distress over not being able to contact her due to the lack of phones in resident rooms. The limited means of communication exacerbated anxieties when they learned that this individual had contracted COVID-19 while at Inland Valley. Attempts to gather information through calls often resulted in frustration; many reported long waits on hold or being redirected to different nurses' stations without resolution. This lack of consistent communication left families feeling disconnected and worried about their loved ones' health status.

Shifting focus to patient experiences, some individuals expressed mixed feelings about the nursing care received at Inland Valley. Although certain nurses displayed attentiveness and concern for patient wellness, there were alarming reports regarding medication errors among some nursing staff?errors severe enough to necessitate hospital transfers for residents due to inappropriate medication administration. One reviewer shared detailed grievances over inaccurate documentation related to physical therapy sessions, stating discrepancies between what was actually performed versus what was recorded by therapists. The lack of proper training among certified nursing assistants (CNAs) also raised alarm bells, leading to incidents where patients fell due to improper positioning in wheelchairs.

Food quality emerged as another theme across various reviews. Multiple respondents rated the meals provided as merely adequate or subpar; one even described the water as smelling like septic?an observation that understandably raised concerns about cleanliness standards within the facility itself. Coupled with comments on cleanliness ratings leaning toward unsatisfactory levels?such as one review giving cleanliness a score of 2 out of 5?the general consensus suggested that improvements in dietary offerings and sanitation practices are needed.

Despite these critiques, there were instances where family members conveyed hopefulness regarding recovery journeys underway at Inland Valley Care & Rehab Center. One family recounted how their mother had made significant progress compared to earlier facilities she had been transferred through?a testament perhaps indicative of some areas where care shines through despite broader challenges faced across staffing issues or facility conditions.

Ultimately, while many commendations can be directed towards individual caregivers within Inland Valley Rehabilitation Center for their kindness and commitment to patient care, serious gaps in communication practices persist alongside troubling reports regarding treatment protocols and living conditions within this institution need addressing if it is striving toward providing comprehensive rehabilitative support for its residents moving forward.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3 miles)
• Walgreens (4.7 miles)
• CVS Pharmacy (4.8 miles)

Hospitals

• Pomona Valley Hospital Medical Center (0.2 miles)
• Casa Bonita (3.2 miles)
• San Antonio Community Hospital Maternity Information Services (6.9 miles)
• San Antonio Medical Center (7.1 miles)
• Rowland Convalescent Hospital (8 miles)

Physicians

• Chapparal Medical Group (0.4 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (0.6 miles)
• Inland Neurosurgery Institute (1.4 miles)
• Heavenly 3D 4D Ultrasounds (5 miles)
• Foothill Dermatology Medical Center (5.1 miles)
• Total Care Walk In Clinic (5.4 miles)
• Healthcare Partners (5.4 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (3.5 miles)
• Omomo Tea Shoppe (4.7 miles)
• The Coffee Bean and Tea Leaf (5 miles)
• Panera Bread (5.4 miles)
• Starbucks (6.3 miles)
• Starbucks (6.3 miles)

Places of Worship

• Charisma Life Church (1.1 miles)
• Real Life (5.2 miles)
• First Presbyterian Church Upland (6.2 miles)
• Calvary Chapel Golden Springs (6.5 miles)
• St Anthony's Catholic Church (7 miles)
• BAPS Shri Swaminarayan Mandir (7.7 miles)
• Crosspoint Church (8 miles)

Transportation

• Pomona Station (1.2 miles)
• Montclair Metrolink Station (3.6 miles)

Restaurants

• Old Stump Brewing Co. (1.4 miles)
• Bardot (2.5 miles)
• Golden Corral (3 miles)
• Raging Waters (3.4 miles)
• Lazy Dog Restaurant & Bar (3.8 miles)
• McDonald's (3.8 miles)
• The Hat (4.1 miles)

Parks

• Frank G. Bonelli Regional Park (3.5 miles)
• Pantera Park (4.9 miles)
• Citrus Park (5.2 miles)
• Ruben S Ayala Park (5.8 miles)
• Chino Hills Community Park (6 miles)
• Creekside Park (8 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (3.5 miles)
• Harkins Theatres Chino Hills 18 (4.5 miles)