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Dept Of State Hospitals - Metropolitan in Norwalk, CA

Dept Of State Hospitals - Metropolitan is a nursing home community in Norwalk, CA.

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Dept Of State Hospitals - Metropolitan in Norwalk, CA

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11401 South Bloomfield Avenue, Norwalk, CA 90650

For more information about senior living options: (866) 208-4318

3.5 from 49 reviews
5 stars
26
4 stars
5
3 stars
1
2 stars
0
1 stars
17

Overall Review of Dept Of State Hospitals - Metropolitan

differentiator 4 reviews mention this

Medication care gets mixed feedback

Residents and families describe both helpful medication management and serious medication-related failures.

Some reviewers say the facility got medications right and helped someone become clearer-headed. Others describe medication requests being ignored, side effects not being addressed, and reports of staff laughter when medication problems were raised. A suicide-watch stay is also mentioned in the context of overall treatment, with commenters linking outcomes to how medication concerns were handled. Overall, medication management is a clear split theme in the reviews.

caveat 6 reviews mention this

Safety and treatment complaints recur

Several reviewers raise concerns about safety and how patients are treated.

Multiple reviews describe abusive or awful treatment, including allegations of intimidation and injuries without explanation. Others report staff misconduct and retaliation after complaints, along with claims that patients’ basic needs were not handled appropriately. A separate review mentions bed-bug concerns and limited personal clothing as part of hygiene and safety issues. While some commenters speak positively about care, the safety-related allegations are frequent enough to stand out as a recurring concern.

caveat 2 reviews mention this

Restraints and padded-room reports

Some reviewers describe being restrained or placed in a padded-room setting.

One reviewer says restraints were used and then moved to a padded-room situation. Another describes being left in four-point restraints for multiple days without food. These accounts are sharply negative, contrasting with a few reviews that describe the overall stay more positively. Because both comments specifically mention restraint use and conditions, this is a distinct theme in the reviews.

caveat 3 reviews mention this

Communication and call access concerns

Reviews mention frustration with communication and call follow-through.

Some reviewers say they could not reach staff or were not called back when trying to check on a family member. One commenter also asks for the phone number for a day room, describing difficulty getting information. In contrast, there is also a mention of a visiting center being helpful for a visit. Taken together, reviews show both ongoing communication frustrations and at least some support around visiting.

common 2 reviews mention this

Food quality and portions vary

Reviews include both positive and negative comments about food.

One reviewer praises the portion size and describes food in a positive way. Another reviewer says inmates complain there is little food. Even with limited mentions, the contrast is clear: food satisfaction is not consistent across reviews. The facility also lists diet-related dining support in its care services, but the reviews themselves focus mostly on portion adequacy rather than specific menus.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 102 resident community capacity 102 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Long Beach (Daugherty) (9 miles away) Long Beach (Daugherty) (9 miles away)
  • Los Angeles International (20 miles away) Los Angeles International (20 miles away)
  • John Wayne Orange Co (21 miles away) John Wayne Orange Co (21 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Hospitals

  • Department of State Hospitals (0.3 miles)
  • Ahmc Whittier Hospital Medical Center (3.7 miles)
  • Kaiser Permanente Hospital (3.8 miles)
  • PIH Health Hospital (3.9 miles)
  • Del Rio Convalescent Center (5 miles)
  • Rancho Los Amigos National Rehabilitation Center (5.4 miles)
  • Beverly Hospital (6.3 miles)

Theaters

  • AMC Norwalk 2 (1.1 miles)
  • Harkins Theatres Cerritos 16 (4.9 miles)
  • AMC Puente Hills 20 (9.1 miles)
  • AMC DINE-IN Fullerton 2 (9.4 miles)

Pharmacies

  • CVS Pharmacy (2.2 miles)
  • Rite Aid (2.8 miles)
  • CVS Pharmacy (2.9 miles)
  • CVS Pharmacy (3.4 miles)
  • CVS Pharmacy (3.9 miles)
  • CVS Pharmacy (4.2 miles)
  • CVS Pharmacy (4.3 miles)

Parks

  • Rivera Park (3.1 miles)
  • Michigan Park (3.5 miles)
  • Shadow Park Hoa (5.3 miles)
  • Cerritos Regional County Park (5.4 miles)
  • Temple Park (5.6 miles)
  • Central Park / La Palma Recreation & Community Services (5.7 miles)
  • La Bonita Park (5.9 miles)

Cafes

  • Starbucks (4 miles)
  • Bopomofo Cafe (5 miles)
  • Starbucks (8.8 miles)
  • Tiger Sugar (10 miles)
  • Starbucks (10.4 miles)

Transportation

  • Metro La Mirada & Alondra Bus Stop (4.7 miles)
  • Long Beach Airport (LGB) (8.9 miles)
  • Komar Aviation Group (9.4 miles)

Restaurants

  • Chick-Fil-A (4.8 miles)
  • McDonald's (5 miles)
  • Porto's Bakery & Cafe (6.5 miles)
  • Chick-Fil-A (7 miles)
  • Portillo's Hot Dogs (7.2 miles)
  • Master Fresh Donuts (8.2 miles)
  • McDonald's (8.5 miles)

Physicians

  • Paramount Physicians (6.3 miles)
  • St Jude Medical Center (8.2 miles)
  • Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (8.8 miles)
  • Kaiser Permanente, Euclid & Romneya (8.9 miles)
  • St Jude's Heritage Medical Center (9.2 miles)

Places of Worship

  • Cottonwood Church (8.6 miles)
  • Saint Hedwig Catholic Church (9.2 miles)

Frequently Asked Questions

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