Dept Of State Hospitals - Metropolitan
Save11401 South Bloomfield Avenue, Norwalk, CA 90650
For more information about senior living options: (844) 490-3973
The hospital is described as a great place for both patients and staff and is well run. The facility offered good portions of food, comfortable beds, and amenities like ping-pong and a TV patio. The staff were seen as cooperative and supportive, working with patients to provide tools to manage schizophrenia. The visiting center was described as very helpful. The son was happy there at first and enjoyed more freedoms than at the Twin Towers. The patient was getting great help there.
The staff are awful and unprofessional; a relative who was a patient was assaulted by a staff member, and after reporting it, other staff treated her badly, accused her of lying, and withheld information, with male staff walking in on her without knocking. The employees do not watch patients; they sit in offices playing on their phones while patients wander into others' rooms and steal, and staff refuse to intervene; hiring practices are terrible. The staff were abusive toward a pregnant sister. A patient's requests to change medication were ignored, while staff laughed at him and the doctor refused to speak with his parent or friend. The reviewer feels the hospital killed their son by ignoring his desperate plea for help. A patient was restrained with five-point restraints and locked in a padded room. Inmates complained that there is little food. A patient reported sexual abuse and being left in four-point restraints for three days without food.A wide range of experiences converges in these reviews, painting a troubled picture of a hospital that many people frame as the worst time of their life. Several accounts describe a long, exhausting ordeal - one reviewer talks about eight unbearable months and questions the point of ongoing tests, expressing frustration with what feels like bureaucratic overreach and a sense that they're being treated like a professional rather than a patient in urgent need. The indignation isn't limited to the process itself; the language suggests a deep weariness with what many perceive as unnecessary hurdles and dismissive attitudes from the system, including comments about "government of California" and the futility of the tests they were asked to endure.
Communication with staff emerges as a pervasive complaint. Several reviewers recount rude interactions when they attempted to reach someone about a relative, including being hung up on and bounced around to different people without getting a meaningful callback. One commenter specifically recalls a "rude man" who clicked on them, and others describe repeated attempts to get through that ultimately went unanswered. This pattern of poor responsiveness and unprofessional conduct appears repeatedly, contributing to a broader sense of neglect and frustration, as families feel sidelined and unheard during stressful times.
Safety and respect in patient care are recurrently flagged as serious concerns. A number of reviews allege that a relative was assaulted by a staff member, and that after reporting the incident the patient faced belittlement and retaliatory attitudes from other staff. The reports describe male staff asking to "walk in on her without knocking," and a culture of disrespect that some feel borders on perverse or vindictive. An update from one reviewer amplifies these fears, alleging that staff aren't properly supervising patients, instead occupying themselves with phones in offices while patients roam, and that theft goes unaddressed because staff neither intervene nor enforce basic safety. Concerns about hiring practices and the overall quality of care surface alongside these allegations, suggesting a perceived mismatch between intent and implementation in safeguarding patients.
There are especially grave and heartbreaking narratives that recur across multiple posts. One reviewer recounts a son who was admitted and later killed himself after requesting a change in medication that was ignored, with claims that the staff laughed at him and the doctor refused to engage with his parent or friends. The emotionally devastating tone underscores a fear that suffering was not only unaddressed but dismissed. Alongside this, other accounts describe sexual abuse, days without food, and periods of restraint that left a patient feeling punished and unheard. These stories, paired with references to padded rooms and five-point restraints, contribute to an overarching sense that some patients endured profoundly unsafe and dehumanizing experiences rather than compassionate, attentive care.
Despite the heavy emphasis on negative experiences, not every review is uniform in its sentiment. There are unmistakable pockets of positivity that readers encounter amid the darker threads. One reviewer who did a clinical rotation at the facility calls it a "great place for patients and staff" and asserts that it is well run, presenting a stark contrast to the broader pattern of complaints. Others recount positive personal connections formed during visits, such as meeting a partner or finding supportive staff in certain roles (for example, a visiting center described as very helpful). There are even notes of gratitude and hope: some parents speak of improvements in their children's care, or of their loved ones receiving help and treatment that they perceive as effective. These voices remind readers that the hospital is not monolithically bad in every case; there are moments of competence, care, and positive outcomes alongside the more troubling reports.
The collection as a whole invites a sober, nuanced takeaway: the hospital is a place where care and harm coexist in stark contrast. Several threads run through the narratives - the frustration with bureaucratic hurdles and unhelpful or abusive staff, the fear and reality of unsafe treatment and neglect, and, in a minority of instances, genuine acts of care and progress. Inmates' complaints about basic needs like food, and accusations of insufficient oversight or retaliation after reporting abuse, deepen the sense that some patients and families feel abandoned within a system that should be safeguarding them. At the same time, the occasional positive testimony suggests that improvements or effective care can and do happen in certain circumstances, especially where dedicated clinicians and supportive staff make meaningful connections with patients and their families.
Taken together, these reviews offer a tapestry of experiences that many readers would find alarming and disheartening, while still leaving room for hope in individual cases. The overarching impression is that safety, respect, and consistent communication are critical gaps that need addressing. Families seeking care for loved ones, as well as potential patients, may reasonably weigh the alternating narratives - some pointing to deeply troubling practices and others to competent, compassionate moments - when evaluating this hospital. The stories underscore the urgent need for accountability, better supervision, robust response mechanisms to complaints, and a culture that centers patient dignity and safety as non-negotiable priorities.
102 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Long Beach (Daugherty) (9 miles away) Los Angeles International (20 miles away) John Wayne Orange Co (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Dept Of State Hospitals - Metropolitan in Norwalk, CA is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a beautiful salon for residents to pamper themselves, and they can enjoy their favorite TV shows with the cable or satellite TV provided. Community operated transportation is available for residents to participate in outings and appointments outside the facility.
For those who want to stay connected, there is a computer center with high-speed internet access available. Residents can dine in a spacious dining room offering restaurant-style meals prepared by the staff. The fitness room allows residents to maintain an active lifestyle, while the fully furnished apartments provide a comfortable living space.
Entertainment options are plentiful with a gaming room, small library, and outdoor spaces where residents can relax and enjoy nature. Housekeeping services ensure that residents' living spaces are always clean and tidy. Each apartment has a private bathroom for convenience.
Move-in coordination assistance is provided to make the transition smooth for new residents. Transportation arrangements are made for non-medical purposes as well as for doctor's appointments. A wellness center is available on-site to cater to any health needs.
The care services at this assisted living community are comprehensive and include 24-hour call system and supervision for added safety and peace of mind. Trained staff members assist with activities of daily living such as bathing, dressing, transfers, and medication management. Special dietary restrictions such as diabetes diets are accommodated in meal preparation.
Residents can engage in various activities offered by the community including fitness programs, planned day trips, resident-run activities, and scheduled daily activities designed to promote engagement and socialization among residents. Additionally, concierge services are available to cater to any specific needs or requests of the residents.
The Dept Of State Hospitals - Metropolitan also benefits from its convenient location with numerous nearby recreational options such as parks, theaters, cafes, and restaurants. Accessibility to pharmacies and hospitals ensures that residents have easy access to medical services when needed.
Overall, the assisted living community at Dept Of State Hospitals - Metropolitan in Norwalk, CA offers a comfortable and enriching environment with top-notch amenities and care services to support the needs of its residents.
Dept Of State Hospitals - Metropolitan is located at 11401 South Bloomfield Avenue, Norwalk, CA 90650 in Los Angeles County, California
Dept Of State Hospitals - Metropolitan on seniors.fyi includes 5 photos including images showing building, architecture, trees, shrubs, road, garden, nature, hallway, and more.
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