Windsor Gardens Conv Center Of San Diego

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  • Interior

    A healthcare receptionist attending to tasks at the front desk in a modern office setting.

  • Living Room

    A cozy and modern living room featuring comfortable seating, a fireplace, and decorative shelving.

  • Building

    A modern building featuring a welcoming entrance and well-maintained landscaping under a clear blue sky.

  • Trees

    A view of a modern building alongside a paved walkway and lush greenery under a clear blue sky.

  • Dining

    A cozy dining area featuring red tablecloths and artistic wall decor.

  • Landscaping

    Welcome to the Wedding Center of San Diego

  • Kitchen

    A modern kitchen space featuring light wood cabinetry and minimalist furniture.

  • Garden

    A sunny outdoor seating area with an umbrella and potted plants, perfect for relaxation.

  • Chandelier

    A spacious and inviting community lounge, featuring elegant chandeliers and warm wooden flooring.

  • Healthcare

    A modern hospital patient room featuring two beds with warm decor.

Windsor Gardens Conv Center Of San Diego

220 East 24Th Street, National City, CA 91950

For more information about senior living options: (844) 490-3973

3.6 from 69 reviews
5 stars
38
4 stars
7
3 stars
3
2 stars
1
1 stars
20

Skilled Nursing Facility

Overall Review of Windsor Gardens Conv Center Of San Diego

Pros

  • pro Veronica and Alan provided great enthusiasm and cheered up patients.
  • pro Judith and Paulo were described as angels delivering very good care.
  • pro Eddie, Windsor Gardens' director, is engaging with patients and staff and demonstrates excellent leadership.
  • pro Windsor Gardens' CNAs are caring, respectful, and professional; administrative staff are resourceful and attentive.
  • pro The social workers Yamilett, Judith, and Shy go above and beyond to coordinate doctors' appointments and transportation.
  • pro The nursing staff ensure medications and treatments are on time; Raquel, Michelle, and Loraine are exceptional and friendly.
  • pro Activities staff Maciel and Sylvia provide engaging activities that brighten residents' days.
  • pro Occupational and physical therapy teams help residents regain function and return to baseline.
  • pro The kitchen, housekeeping, and maintenance staff are friendly and helpful to residents and families.
  • pro Bianca (receptionist) is bubbly and delightful; Megan is always willing to help.

Cons

  • pro The administrator is described as fake and only smiles to get family members admitted.
  • pro The facility is dangerous due to cockroaches and neglectful staff.
  • pro The administration blames CNAs and shows little understanding of their role.
  • pro The administrator raises his voice and has the shortest patience.
  • pro The facility is unsafe; residents report neglect and bullying during care, including padding changes.
  • pro The building is poorly maintained, with unmoving sliding doors, patchy paint, running toilets, weedy courtyards, and broken blinds.
  • pro Call buttons are not promptly answered, with waits of one to three hours.
  • pro Doctors are rarely seen and discharge instructions are ignored, with patients not receiving timely medical care.
  • pro The office is unresponsive and calls go unanswered.
  • pro The place has cockroaches and unsanitary conditions, posing a safety concern.
  • pro Management is described as ineffective and quick to blame staff, with lawsuits implied.
  • pro Meals are scant, bland, and not nutritionally adequate, especially after surgery.

Review

Windsor Gardens Recovery Home elicits a remarkably mixed chorus of experiences from families and residents. On one hand, there are heartfelt tributes to specific staff members whose warmth and professionalism left lasting impressions. On the other hand, there are stark, urgent warnings about management, safety, and basic care. Taken together, the collection paints a facility that can feel like a caring, almost home-like environment in the hands of some caregivers, but that can also devolve into a troubling, unsafe place in the eyes of others when concerns go unaddressed.

Several reviews glow with praise for individual employees who seem to have gone beyond the call of duty. Relatives repeatedly singled out Veronica and Alan, two nurses, for personality and energy that noticeably brightened patients' days. One family member cherished how their mom was "always happy to see them," noting the positive impact of the staff's attitude and cheer. Others highlighted the bedside kindness of Judith and Paulo, as well as Bianca the receptionist, Megan, and Mr. Heriberto Hernandez, the facility director, calling out leadership and positive interactions that helped residents feel valued. The social workers, Yamilett, Judith, and Shy, were described as going "over and beyond" to coordinate doctors' appointments and transportation, while the CNA team was repeatedly praised for caring, respectful, and professional conduct. A long testimonial from a resident with ongoing dialysis described Windsor Gardens as the best facility they've experienced in years, praising the staff for making residents feel like family, the birthday flowers and cards, and the sense that management and frontline workers work together to ensure comfort and continuity of care.

These glowing accounts extend to how the facility handles daily life and therapy. Several reviews emphasize timely medication delivery, clean premises, and a supportive atmosphere where therapy - occupational and physical - helps residents regain function and independence. The culinary and housekeeping teams are also thanked in some narratives for their efforts to make meals enjoyable and living spaces welcoming. For families who feel they found the right balance of warmth and competence, Windsor Gardens becomes more than a rehab place; it's a community where people feel seen and cared for.

Yet the other side of the coin is loud and persistent. A number of reviewers describe Windsor Gardens as a high-risk environment characterized by neglectful practices and inadequate staffing, with serious concerns about safety and quality of care. The administrator is a focal point of this critique, accused of insincerity, poor communication, and a dismissive or hostile demeanor toward families and staff. Reviewers claim that the administrator elevates false friendliness to win admissions and then blames CNAs (the direct care workers) for systemic failings. Comments reflect worry that the administrative leadership lacks a genuine understanding of what CNAs do day-to-day, a gap that some say translates into unsafe conditions for residents.

The safety and living conditions are recurrent themes in the negative feedback. Several accounts mention cockroaches and an overall sense of neglect. Complaints include prolonged wait times for call buttons - one to three hours is described as not uncommon - along with a perception that doctors are not readily available or seen for extended periods. The physical environment is described as poorly maintained in places: unmoving or malfunctioning sliding doors, patchy paint, running toilets, broken window blinds, weedy courtyards, and other maintenance issues that make the facility feel rundown rather than home-like. There are even claims of patients being bullied or mishandled, including distressing anecdotes about care practices related to personal hygiene. One reviewer expressed intent to file complaints with multiple oversight bodies, underscoring the seriousness of their concerns.

Amidst these conflicting experiences, patterns emerge that help explain why families have such divergent views. Some residents and families describe Windsor Gardens as a place where a substantial portion of the staff - CNAs, nurses, therapists, and front desk personnel - work with visible dedication and kindness, sometimes making a patient's stay or recovery feel personalized and hopeful. Other families describe the same facility as unsafe or poorly managed, with frustrations centered on administrative behavior, inconsistent staffing, and a disconnect between what families expect and what the facility delivers in practice. The same location can feel like a welcoming, well-coordinated home for some, while feeling chaotic and unsafe for others.

In the end, the broad spectrum of reviews suggests a facility with significant variability in day-to-day experiences. When the right combination of attentive staff, responsive leadership, and well-functioning systems align, Windsor Gardens can feel like a trusted partner in recovery and ongoing care. When gaps in communication, staffing, and oversight appear or widen, the same place can quickly become a source of anxiety and alarm for families. Prospective residents and their families are urged to conduct thorough, firsthand assessments - visit the site, speak directly with staff across shifts, observe response times to call bells, and verify the availability of physicians and specialists - so they can gauge whether the facility's current state aligns with their expectations for safety, care, and quality of life.

Features

Housing

  • 98 resident community capacity 98 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • San Diego International-Lindbergh (7 miles away) San Diego International-Lindbergh (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Windsor Gardens Conv Center Of San Diego in National City, CA is an exceptional assisted living community that offers a wide range of amenities and care services for seniors. Our residents enjoy luxurious living with the convenience of various on-site facilities and services.

For our residents' convenience and enjoyment, we provide a beauty salon, gaming room, fitness room, and a small library. Residents can indulge in delicious meals served restaurant-style in our dining room with special dietary restrictions catered to. They can also relax and socialize in our outdoor spaces and gardens.

We prioritize the well-being of our residents by offering 24-hour call system, supervision, assistance with daily activities like bathing and dressing, as well as transfers. Our dedicated staff ensures medication management and follow diabetes diets as required. The mental wellness program provides additional support for emotional well-being.

Residents have access to community-operated transportation for non-medical purposes and personalized transportation arrangement for doctors' appointments. Additionally, move-in coordination is available to ease the transition into our community.

To keep our residents connected with their loved ones and the world around them, we offer Wi-Fi/high-speed internet access throughout the facility. Our computer center allows residents to stay engaged with technology.

We provide a range of engaging activities for our residents such as fitness programs, resident-run activities, scheduled daily activities, planned day trips, and concierge services that make it easy for them to explore their interests and maintain an active lifestyle.

Conveniently located in National City, CA, Windsor Gardens Conv Center Of San Diego boasts proximity to several amenities including cafes, parks, pharmacies, physicians' offices,and restaurants. This ensures that residents have easy access to local conveniences while enjoying the comfort of our welcoming community.

Overall,Windsor Gardens Conv Center Of San Diego offers a vibrant assisted living environment where seniors can thrive physically, emotionally,and socially while receiving personalized care from compassionate professionals.

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Nearby Places of Interest

Transportation

  • 24th Street Trolley Station (0.5 miles)
  • Gaslamp Quarter Trolley Station (4.7 miles)
  • San Diego Santa Fe Depot (5.6 miles)
  • Firefly Car Rental (7 miles)
  • San Diego International Airport (SAN) (7.5 miles)
  • Terminal 2 (7.8 miles)
  • TSA Pre-Check (7.8 miles)

Restaurants

  • In-N-Out Burger (0.5 miles)
  • Tacos El Gordo (2.4 miles)
  • McDonald's (3.6 miles)
  • Tin Fish Gaslamp (4.7 miles)
  • Half Door Brewing Company (4.7 miles)
  • Bub's at the Ballpark (4.7 miles)
  • New Leaf Restaurant (4.8 miles)

Pharmacies

  • Walmart Pharmacy (0.8 miles)
  • CVS Pharmacy (1.1 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (2.4 miles)
  • Walgreens (2.5 miles)
  • NEX Pharmacy (2.6 miles)
  • CVS Pharmacy (2.8 miles)

Cafes

  • Kung Fu Tea (1.2 miles)
  • Starbucks (2.4 miles)
  • Copa Vida (4.7 miles)
  • Ghirardelli Ice Cream And Chocolate Shop (4.9 miles)
  • Tabac Specialty Coffee & Cigars (5 miles)
  • Starbucks (5.4 miles)
  • Communal Coffee (6.4 miles)

Physicians

  • California Retina Associates (3.1 miles)
  • Internal Medicine Associates (6.5 miles)
  • Sharp Rees-Stealy Otay Ranch (6.5 miles)
  • NBHC Eastlake (7.7 miles)

Parks

  • Quartyard Dog Park (4.7 miles)
  • Embarcadero Marina Park South (4.8 miles)
  • Spreckels Park (4.9 miles)
  • Centennial Park (5 miles)
  • Pantoja Park (5.3 miles)
  • Balboa Park South Loop (5.6 miles)
  • Balboa Park (5.6 miles)

Hospitals

  • Naval Medical Center San Diego (5.3 miles)
  • Sharp Chula Vista Medical Center Cardiac Rehabilitation (5.3 miles)
  • UC San Diego Medical Center (7.5 miles)

Places of Worship

  • Corpus Christi Church (5.9 miles)

Theaters

  • AMC Mission Valley 2 (7.8 miles)

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