Castle Manor

Pros

• The center is described as clean, peaceful, and well-maintained with attentive, respectful staff.
• The nurses are pleasant, informative, and responsive to patient needs.
• Staff are kind and understanding of patients' needs, and families feel well cared for.
• Visitors note that patients are healing well and receiving exceptional care.
• Staff across nursing and support roles are friendly, welcoming, and easy to communicate with.
• Castle Manor is highly recommended by those who have visited.
• Residents feel safe, comfortable, and well cared for in a welcoming environment.
• The food is individualized and meals are plentiful.
• The outdoor courtyard and overall setting are beautiful and relaxing.
• Specific staff members (e.g., Cleo, Mike) are highlighted for their attentiveness and professionalism.
• The facility is consistently clean, organized, and secure with courteous staff.
• Front desk and admissions staff provide prompt, helpful communication.
• Families express satisfaction with the overall care and services provided.

Cons

• The reviewer gave 0 stars and said the friend admitted after a heart attack received no care, with no physical therapy and left lying there.
• They reported the patient was sent home unable to walk, wheeled to the door with a walker and left in the living room, where she ended up falling.
• They described the facility as terrible at answering the phone, noting that even when answered calls are transferred and the line rings endlessly, resulting in horrible customer service.
• A reviewer stated that their dad left the facility in 2020 due to horrible care post-Covid, and that nothing had changed since then, so they would not consider the place again.
• They pointed out that a patient did not receive a bath for days until a visitor spoke up, and that the night staff did not answer the call button.

Review

Castle Manor and Rehab comes across in a broad tapestry of feedback as a place that many families trust and appreciate for compassionate care, comfortable surroundings, and attentive staff. Visitors frequently describe the facility as clean, peaceful, and well organized, creating an overall impression of a supportive environment where loved ones can focus on healing. First-time visitors often remark on the welcoming atmosphere, noting that the staff are not only pleasant but genuinely respectful and attentive to both patients and their families. The sentiment is overwhelmingly positive, with many accounts expressing sincere gratitude and encouragement to keep up the good work.

Cleanliness and physical environment feature prominently in the praise. Reviewers repeatedly highlight spotless spaces, well-maintained rooms, and inviting common areas. The facility's outdoor areas - the courtyard, plants, shade, and even the water fountain views - are described as calming and pleasant, contributing to a sense of safety and comfort for residents. Several accounts mention comfortable rooms with views and a generally serene, secure setting. In addition to aesthetics, practical details such as well-kept floors, clean dining spaces, and tidy hallways are cited as contributing to the overall feeling that Castle Manor is a place where healing can happen in a dignified environment.

The staff at Castle Manor earn a large share of the high marks. Nurses are described as pleasant, informative, kind, and understanding of patients' needs. Specific praise goes to individual team members who are remembered for going above and beyond: a nurse named Nicole is singled out as amazing and deeply caring; CNA Cleo is praised for being especially attentive to a resident's needs; Mike receives frequent gratitude for his helpfulness and courtesy; and the front-desk and charge-nurse teams are often cited for creating a welcoming first impression and effective communication. Across many reviews, families note that staff members listen, explain care plans, and take time to comfort both patients and their families, which helps the healing process feel collaborative rather than transactional.

Care experiences and daily life for residents are frequently described in glowing terms. Families report that patients are treated with dignity, with care teams focusing on comfort, safety, and individual needs. The menu and mealtime approach are described as being tailored to each person, and residents often comment that they are getting more than they can eat, suggesting generous and mindful portions. The variety of activities and programs is praised, with families noting engaging options that help keep patients involved and motivated. A number of reviews mention how well their loved ones respond to the supportive routines, and some describe noticeable improvements in mood and engagement as rehabilitation progresses.

Several reviews highlight reassuring outcomes for loved ones recovering from illness or injury. Messages range from gratitude that a parent or sibling is safe and well cared for, to observations that recovery appears to be progressing, with residents smiling and reporting positive experiences. The sense of partnership between families and the care team is a recurring theme; reviewers describe feeling heard and supported, with staff willing to listen and respond to questions and concerns. For some, Castle Manor has become a trusted place for ongoing care and rehabilitation, to the point that families would strongly recommend it to others who are hesitant about nursing facilities.

Yet the collection also includes cautionary notes that remind readers of the variability inherent in long-term care. A few reviewers recount negative experiences, emphasizing that not all stories are perfect. One former patient's family describes a troubling experience from 2020, expressing that the care they observed then did not meet expectations and that they would not consider returning under similar circumstances. Other reviewers point to issues that require attention, such as delays in housekeeping or personal care, gaps in call-button responsiveness, and challenges with telephone communications, including long wait times for calls to be answered. A particularly stark account describes a situation where a patient did not receive rehabilitation therapy or adequate support after a heart attack, leading to serious concerns about safety and discharge planning. These notes stand in contrast to the many positive stories and underscore that consistent quality across all shifts and departments remains an area some families watch closely.

Overall, the impression left by the majority of reviews is one of trust and appreciation, with many families expressing confidence in Castle Manor as a place where loved ones can receive compassionate care, feel safe, and experience meaningful opportunities for rehabilitation and daily engagement. The facility is described as clean, calm, and well staffed, with a workforce that often exceeds expectations in attentiveness and warmth. While some reviewers urge continued vigilance and improvement in response times and certain aspects of care, the prevailing narrative celebrates real acts of care - small and large alike - that help residents feel valued, understood, and supported on their recovery journeys. For anyone considering Castle Manor, the blended testimony suggests a facility that many families would choose again, guided by experiences of kindness, professionalism, and a clear commitment to patient well-being.

This part of National City, California offers convenient access to a variety of amenities and services that are essential for senior living. With multiple pharmacies such as Walgreens and CVS nearby, obtaining medications and healthcare products is easily accessible. There are also several cafes like Kung Fu Tea for leisurely outings or meeting with friends. Nearby transportation options include trolley stations and car rental services for easy mobility. Restaurants like In-N-Out Burger and Tacos El Gordo provide dining options close by, while parks such as Quartyard Dog Park offer opportunities for outdoor enjoyment. For medical needs, there are physicians' offices including California Retina Associates and Sharp Rees-Stealy Otay Ranch in the vicinity. Additionally, places of worship like Corpus Christi Church cater to spiritual needs within the community. Overall, this area provides a well-rounded environment suited for comfortable senior living with access to necessary amenities and services in close proximity.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.7 miles)
• Walmart Pharmacy (1.1 miles)
• Walgreens (1.9 miles)
• NEX Pharmacy (2.6 miles)
• Rite Aid (3.4 miles)
• CVS Pharmacy (3.7 miles)

Cafes

• Kung Fu Tea (0.6 miles)
• Starbucks (3.8 miles)
• Copa Vida (4.5 miles)
• Ghirardelli Ice Cream And Chocolate Shop (4.8 miles)
• Tabac Specialty Coffee & Cigars (4.9 miles)
• Communal Coffee (5.4 miles)
• Starbucks (5.9 miles)

Transportation

• 24th Street Trolley Station (2 miles)
• Gaslamp Quarter Trolley Station (4.6 miles)
• San Diego Santa Fe Depot (5.4 miles)
• Firefly Car Rental (6.7 miles)

Restaurants

• In-N-Out Burger (2.1 miles)
• McDonald's (2.4 miles)
• Tacos El Gordo (3.8 miles)
• Half Door Brewing Company (4.5 miles)
• Bub's at the Ballpark (4.6 miles)
• Tin Fish Gaslamp (4.6 miles)
• McDonald's (4.7 miles)

Physicians

• California Retina Associates (4.3 miles)
• Internal Medicine Associates (5.9 miles)
• Sharp Rees-Stealy Otay Ranch (6.6 miles)
• Kaiser Permanente Vandever Medical Offices (7.2 miles)
• NBHC Eastlake (7.2 miles)

Parks

• Quartyard Dog Park (4.5 miles)
• Embarcadero Marina Park South (4.8 miles)
• Balboa Park (5 miles)
• Balboa Park South Loop (5.1 miles)
• Centennial Park (5.2 miles)
• Pantoja Park (5.2 miles)
• Spreckels Park (5.3 miles)

Hospitals

• Naval Medical Center San Diego (4.6 miles)
• Sharp Chula Vista Medical Center Cardiac Rehabilitation (5.8 miles)
• UC San Diego Medical Center (6.8 miles)

Places of Worship

• Corpus Christi Church (5.4 miles)

Theaters

• AMC Mission Valley 2 (6.8 miles)