Cypress Ridge Care Center

Pros

• The staff at Cypress Ridge Care Center goes above and beyond to provide remarkable care during challenging times, making residents feel safe and valued.
• Visitors appreciate the variety of comfortable seating areas outdoors, allowing for private visits that enhance the overall experience.
• Many guests compliment the quality of food served at Cypress Ridge, noting that it exceeds expectations for a hospital setting.
• The rehabilitation program is highly praised, with several residents expressing their satisfaction with the therapy and support they received.
• The facility has a family-like atmosphere that makes residents feel cared for and connected to others during their stay.
• Numerous reviewers highlight the kindness and friendliness of the employees, contributing to a positive experience for residents and their families.
• Families express gratitude for the compassionate care their loved ones receive, noting specific staff members who made a significant impact on their experience.
• Residents appreciate special events organized by the staff, such as Thanksgiving celebrations, which create a sense of community and togetherness.

Cons

• Some of the CNA's are rude and speak to residents as if they are a bother.
• Staff appear annoyed when residents frequently use the call button for assistance.
• Patients wait up to 30 minutes for help after using their call buttons.
• An inexperienced physical therapy assistant caused a painful and lingering ordeal for a patient.
• A relative suffered from lack of nourishment, going unnoticed without adequate food intake.
• There were billing issues for physician-ordered services that could not be verified as provided.
• The administrator maintains a closed-door policy and is rarely visible on site.
• Staff report feeling stressed and overworked, indicating potential understaffing or poor management.
• A family member was labeled a "trouble maker" after inviting an Ombudsman to visit.
• The facility has declined in care quality since new management took over.

Review

Cypress Ridge Care Center has garnered a mix of reviews from families and patients, highlighting the facility's strengths and weaknesses in delivering care. Overall, many individuals have praised the center for its friendly staff, quality food, therapy programs, and efforts to create a warm and inviting atmosphere for residents. Several reviews laud the environment as family-oriented, with an emphasis on open communication between staff and residents. The visitation policies during challenging times have also been appreciated; both indoor and outdoor options help maintain connections between patients and their loved ones while ensuring health safety protocols are adhered to.

Many reviewers specifically mention the therapy program at Cypress Ridge as one of its standout features. Patients often express satisfaction with their rehabilitation experiences, pointing out that knowledgeable physical therapists work diligently to assist them in their recovery journeys. For instance, one veteran highlighted his positive experience with the rehab team and recommended Cypress Ridge particularly to fellow veterans citing the compassionate care he received. This sentiment was echoed by others who found great value in the therapeutic services provided during their stays.

Food quality is another aspect frequently mentioned in reviews. While some comments note that it may not rival renowned dining establishments like Cannery Row, many agree that for a hospital setting, Cypress Ridge offers impressive meals that cater to dietary restrictions without compromising taste or variety. This attention to nutrition contributes positively to residents' overall experiences at the facility. The effort of staff members in making meal times enjoyable was acknowledged by several families who felt that shared dining experiences fostered a sense of community among residents.

The atmosphere created by staff is critical according to multiple reviews. Many patients have expressed gratitude towards specific employees—nurses, certified nursing assistants (CNAs), activity directors—who they felt went above and beyond in offering kindness and support during challenging times. Personal anecdotes about dedicated staff highlight how meaningful these relationships can be for individuals embarking on recovery journeys. This sentiment of appreciation forms part of why some families consider Cypress Ridge an excellent choice compared to other skilled nursing facilities.

However, just as numerous positive experiences were reported, some reviewers voiced concerns over declining standards since new management took over. Issues such as long wait times for assistance when using call buttons were raised alongside complaints about unresponsive administrative practices when concerns arose regarding patient care or service levels. A relative expressed frustration after observing how their loved one's nutritional needs appeared neglected for weeks while waiting for proper physical therapy guidance from inexperienced staff members.

The stark contrast between glowing reports from satisfied families comparing their loved ones’ experiences with negative narratives concerning patient treatment raises questions about consistency within operations at Cypress Ridge Care Center. In particular, there seems to be dissatisfaction surrounding transparency; unhappy families noted difficulties accessing information regarding administrative oversight or establishing direct communication lines with management personnel responsible for day-to-day operations.

In conclusion, while many echoes resonate through praise reflecting heartfelt gratitude toward caregivers at Cypress Ridge Care Center—highlighting exceptional rehabilitation opportunities—the mixed perspectives surrounding patient care emphasize areas needing improvement under current leadership structures if they hope to maintain trust among residents' families moving forward into uncertain future circumstances post-pandemic reality shifts influencing healthcare settings nationwide.

Parks

• Veteran's Memorial Park (0.5 miles)
• Veteran's Memorial Park (0.5 miles)
• Via Pariso Park (0.6 miles)
• Dennis the Menace Park (1.7 miles)
• Shoreline Park (2.1 miles)
• Asilomar State Beach (2.2 miles)
• Lovers Point Park (2.3 miles)

Restaurants

• Patisserie Bechler (0.8 miles)
• Compagno's Market & Deli (1 miles)
• Yama Sushi (1.2 miles)
• Fieldwork Brewing Company (1.2 miles)
• Rosine's Restaurant (1.3 miles)
• Alvarado Street Brewery (1.3 miles)
• Esteban Restaurant (1.3 miles)

Hospitals

• Radiation Oncology (1 miles)
• Radiology Services at Community Hospital of the Monterey Peninsula (1 miles)
• Adolescent Inpatient Treatment Community Hospital of the Montere (1.2 miles)

Physicians

• Markusen & Laughlin, MD - Monterey Women's Health Medical Group (1 miles)
• Vein Specialists of Monterey (1.1 miles)
• Coastal Valley Dermatology (1.1 miles)
• Haleh Bassiri, MD (1.1 miles)
• Debra L Bunger, MD (1.1 miles)
• Wesley Sharon, MD (1.1 miles)
• Dauphine T Richard, MD FACS (1.1 miles)

Cafes

• Starbucks (1.2 miles)
• ALTA Bakery & Cafe (1.2 miles)
• Starbucks (1.3 miles)
• Plumes Coffee House (1.3 miles)
• Captain + Stoker (1.4 miles)
• Tidal Coffee (1.7 miles)
• Starbucks (1.7 miles)

Pharmacies

• Rite Aid (1.2 miles)
• Rite Aid (1.2 miles)
• Ordway Drug Store (1.3 miles)
• Rite Aid (1.3 miles)
• Ordway Pharmacy (1.3 miles)
• CVS Pharmacy (1.7 miles)
• Central Avenue Pharmacy (2 miles)

Theaters

• Cinemark Monterey 13 (1.4 miles)