Heritage Manor - Monterey Park
Save610 North Garfield Avenue, Monterey Park, CA 91754
For more information about senior living options: (844) 490-3973
The facility is clean, well-kept, and recently remodeled, with spotless floors and a welcoming atmosphere. The staff genuinely cares for residents, and many nurses and CNAs speak Cantonese and Mandarin, making families feel at home. Wen is described as compassionate, professional, and proactive in communicating about her mother's condition. Nursing and social service staff are helpful and supportive, with Chinese-speaking team members facilitating communication. The front-desk nurses are warm and attentive, consistently addressing residents' needs. Fay guided the family through the tour and reassured them, helping them decide Heritage Manor was the right choice. The staff's compassion, respect, and dedication are credited with helping residents thrive. The rehabilitation services (PT and OT) are highly effective and have restored or improved residents' functioning. The facility offers engaging daily activities and individualized rehab programs tailored to residents. Garfield Medical's proximity is a practical benefit, enabling quick access to emergency care when needed.
Nurses argued with patients and refused to change a full ostomy bag. The facility lost the grandmother's dentures, glasses, clothes, and other belongings, and could not locate them or take responsibility. Michelle, the director of social services, claimed she didn't know anything about the loss and said she doesn't keep anyone's belongings. Most of the nurses and workers were rude and irresponsible and did not own up to their mistakes. Parking at the facility was described as horrible. The grandmother was moved twice within two weeks.Heritage Manor presents itself as a facility that blends a refreshed, welcoming environment with the reassuring presence of caring staff. Several reviewers highlight the physical space first and foremost: clean, spotless floors, a fresh remodel featuring new artwork and wallpaper, and a general sense of warmth as soon as you walk in. One family member emphasized that the cleanliness and odor-free setting stood out, but it's the human touch that truly makes a difference. The facility also benefits from a modern, inviting feel that helps families feel at ease during what can be a stressful time.
What truly distinguishes Heritage Manor for many families is the staff. A number of reviewers point to the compassionate, attentive care they received, with particular attention paid to language skills that help families feel understood. Many staff members speak Cantonese and Mandarin, making everyday communication easier for residents and their relatives who are more comfortable in Chinese. This bilingual capability is repeatedly described as a meaningful, home-like touch that helps bridge gaps between medical care and family involvement. The sense that staff genuinely care about residents' well-being comes through in numerous anecdotes, from daily updates to the small, thoughtful gestures that reassure families during challenging moments.
Several residents and their families recount positive experiences that begin with a guided tour and a strong first impression. Fay is frequently singled out for inviting families to tour the facility, highlighting areas like the rehab gym and dining rooms, and providing reassurance that Heritage Manor could be a better fit than prior experiences with other facilities. For many, that initial walkthrough becomes the turning point that leads to placing a loved one in Heritage Manor. The sentiment is consistently that the staff's professionalism, compassion, and respect laid the foundation for residents to begin thriving, and that the entire team should be proud of the work they do.
Long-term and ongoing stays are described with even more warmth. Reviews about parents or grandparents who have spent months or more at Heritage Manor carry a tone of trust and gratitude. Families report that residents not only receive daily care but also feel supported enough to engage in rehabilitation and therapy that can restore function and improve quality of life. In several accounts, loved ones are said to have made meaningful progress - standing or walking with therapy, regaining independence, and showing readiness to return home when possible. The consistent thread in these pieces is that the facility's atmosphere, combined with dedicated nursing and therapy teams, can offer tangible benefits for both patients and their families over the long haul.
Yet, like many care settings, Heritage Manor has its share of criticisms and alarming anecdotes. A number of reviewers recount troubling experiences that undermine trust and confidence. Some describe confrontations with staff, including accusations that nurses argue with patients or do not want to perform tasks tied to patient care, which raises serious concerns about daily operations and accountability. Specific incidents include clashes over managing an ostomy bag, with complaints about reluctance to move a patient for practical reasons or to adjust care plans; calls and communication that were not handled promptly or respectfully; and a sense that residents' needs were not being prioritized in the moment. One particularly vivid report details a nurse hanging up the phone when a family member requested a brief activity adjustment, which understandably leaves a family feeling dismissed.
Other serious grievances focus on administrative and logistical failures. Several reviews describe the loss or misplacement of personal belongings - things as essential as dentures, glasses, clothes, and shoes - that were not promptly accounted for or replaced. In one case, a grandmother was moved twice within a short period, and the family found no clear answers about where her belongings had gone. The director of social services, Michelle, is mentioned repeatedly in these narratives, with some family members reporting a lack of accountability and updates about missing items. The tone in these accounts is disappointment and frustration, with concerns that basic respect and organization were lacking during critical moments.
Parking problems, inconsistent communication, and other operational gaps also appear in the reviews. A number of families mention limited parking and the challenge of coordinating visits, adding yet another layer of inconvenience to what is already a difficult process. A few reviewers acknowledge moments of positive care within a larger context of organizational issues, underscoring that genuine kindness and professional skill can coexist with mismanagement and communication breakdowns. In one particularly balanced note, a reviewer says the facility is "fine" and the staff "nice enough," while also signaling that expectations may be higher in terms of consistency and reliability.
Mixed testimonials about specific staff members and experiences illustrate that Heritage Manor can be both a place of meaningful progress and genuine concern, depending on the day and the department. Individuals recount standout caregivers - such as therapists who develop personalized routines, like a physical therapist who creates tailored approaches for diaper changes and teaches other nurses, or front-desk nurses who demonstrate warmth and attentiveness - alongside stories of frustration where responsibility for errors or losses does not seem to be clearly owned. In one positive reflection, a resident's family describes a scenario where therapy helped their loved one regain mobility and approach discharge with renewed hope, while in another, families recount how administrative missteps colored their entire view of the facility.
Overall, Heritage Manor emerges as a place of strong potential and real warmth, supported by a multilingual staff and a commitment to compassionate care. It also reveals notable shortcomings in communication, accountability, and logistical management that can complicate family trust and resident safety. The facility's proximity to Garfield Medical provides reassurance for emergency needs, and many families praise the rehabilitation opportunities and the dedication of particular caregivers. Prospective families weighing Heritage Manor should consider both the meaningful, ongoing care experiences that many residents enjoy and the areas where improvements in organization, follow-through, and transparent communication could make a substantial difference in overall resident welfare.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (16 miles away) Long Beach (Daugherty) (17 miles away) Los Angeles International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Manor - Monterey Park is an assisted living community located in Monterey Park, CA. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a beauty salon where residents can enjoy professional haircuts, styling, and other beauty services. Residents can also relax and unwind in the comfort of their own private rooms with access to cable or satellite TV. Additionally, there is community-operated transportation available for residents who need assistance getting around.
For those who enjoy technology, there is a computer center equipped with internet access. The dining room offers restaurant-style dining experiences where residents can savor delicious meals prepared by the staff. There is also a kitchenette available for those who prefer to cook for themselves.
Heritage Manor - Monterey Park understands the importance of physical fitness and provides a fitness room for residents to exercise and stay active. The community also features a gaming room where residents can engage in friendly competition and socialize with fellow residents.
Outdoor space is available for residents to enjoy fresh air and take leisurely walks through beautifully landscaped gardens. A small library provides an array of reading materials for intellectual stimulation and relaxation. Residents have access to telephone services as well as Wi-Fi/high-speed internet throughout the community.
Care services provided at Heritage Manor - Monterey Park include 24-hour call systems for immediate assistance, 24-hour supervision to ensure safety, and assistance with activities of daily living such as bathing, dressing, and transfers. The staff also assists with medication management, meal preparation according to special dietary restrictions like diabetes diets, and transportation arrangements.
Residents have the opportunity to engage in various activities offered by the community such as fitness programs designed to promote health and wellness. Planned day trips provide opportunities for exploration outside the community while resident-run activities foster a sense of camaraderie among neighbors. Scheduled daily activities cater to individual interests and preferences.
Heritage Manor - Monterey Park benefits from its convenient location, with numerous cafes, parks, pharmacies, restaurants, places of worship, and hospitals nearby. This allows residents easy access to various amenities and services in the local community.
Overall, Heritage Manor - Monterey Park is a vibrant assisted living community that offers residents a wide range of amenities and care services to promote comfort, well-being, and an active lifestyle.
Heritage Manor - Monterey Park is located at 610 North Garfield Avenue, Monterey Park, CA 91754 in Los Angeles County, California
Heritage Manor - Monterey Park on seniors.fyi includes 5 photos including images showing healthcare, plant, interior, exercise equipment, building, office, outdoor, patio, and more.
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