Hayward Healthcare & Wellness Center

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Hayward Healthcare & Wellness Center Hayward Healthcare & Wellness Center

Hayward Healthcare & Wellness Center

1805 West Street, Hayward, CA 94545

For more information about senior living options: (844) 490-3973

3.9 from 83 reviews
5 stars
52
4 stars
9
3 stars
2
2 stars
1
1 stars
19

Skilled Nursing Facility

Overall Review of Hayward Healthcare & Wellness Center

Pros

  • pro The staff at Hayward Healthcare are wonderful and treat residents with care.
  • pro Administrator Laleen listens to concerns and fulfills requests, solving problems.
  • pro Social workers Celia and Herna work closely to meet residents' needs.
  • pro Nurses, rehab staff, and wound care staff provide amazing care.
  • pro The facility is clean, up-to-date, and welcoming, especially after renovations.
  • pro Physical Therapist Sean, Darren, and Arlo, along with Occupational Therapist Maribel, come highly recommended.
  • pro CNAs Lani, Maya, Rosa, Latta, Tina, Sahar, and the rest of the CNA team work hard to meet patients' needs.
  • pro Nurses Kenneth, John, Kim, Kelley, and Arianne are professional and very helpful.
  • pro Activity Director Eric provides movies, engaging games, and activities.
  • pro The discharge team coordinates well with home health agencies, ensuring smooth transitions.
  • pro The staff demonstrate compassion and respect toward residents.

Cons

  • pro The facility is awful.
  • pro A nonverbal patient receives inadequate monitoring, with no one checking on him throughout the day except at shift changes.
  • pro Staff kept trying to feed a patient despite explicit end-of-life care instructions.
  • pro There is a breakdown in communication; staff do not read notes in charts or share important information.
  • pro The rooms are disgustingly old with peeling paint.
  • pro The patio area is overwhelmed by a foul odor of decomposing food and a fly infestation due to an uncovered compost bin.
  • pro The phone line is frequently not answered, leaving families unable to reach staff.

Review

Hayward Healthcare & Wellness Center presents itself as a place where a broad spectrum of experiences unfolds, spanning moments of genuine care and warmth to times of frustration and concern. For many families and residents, the facility has proven to be a welcoming and reassuring environment, especially highlighting the strength of its caregiving teams, the professionalism of its staff, and the positive impact of renovations that have the feel of a modern health care setting. Several reviewers praise the administration and the people who keep the wheels turning day in and day out, noting especially how certain individuals rise to the challenge to support recovery and well-being.

On the positive side, more than a few residents and family members attribute meaningful improvements to the teamwork they encountered at Hayward. A notable elder-care advocate, identified by the initials K. Nielsen, recalls a well-administered staff who treated her mother with care and respect, describing the facility as one of the best in the Bay Area. Others recount a transformative realization after an initial period of unease: once the patient recognizes that staff members are truly there to help, the daily experience shifts toward cooperation, gratitude, and noticeable progress. The administration, particularly a leader named Laleen, earns heartfelt appreciation for listening, addressing requests, and resolving problems in a reliable, compassionate manner.

The social services team receives frequent commendation for their responsiveness and collaborative approach. Celia and Herna are repeatedly acknowledged for their close attention to resident needs, with several reviewers noting how social workers help craft and adjust care plans that fit evolving circumstances. Miriam and Gloria, alongside Celia, are celebrated for keeping residents connected to the right supports and ensuring that planning aligns with personal goals. In the therapy realm, patients express strong approval for the work of physical therapists like Sean, Darren, and Arlo, as well as occupational therapist Maribel, who are praised for teaching exercises with patience and clarity so patients feel capable of carrying skills home. The CNAs - Lani, Maya, Rosa, Latta, Tina, Sahar, and others - are repeatedly thanked for their dedication, sense of humor, and consistent companionship, with families noting that the aides' presence makes a meaningful difference in day-to-day comfort and morale. The nurses - named individuals in praise - are described as professional, attentive, and deeply supportive, underscoring the sense that the facility's care teams are thoroughly invested in residents' health journeys. Acknowledgments extend to activity programming led by Eric, whose movies, games, and activities help preserve a sense of normalcy and community.

Beyond the care teams, several reviewers highlight the facility's environment as a strong selling point. The newly renovated space is described as modern, clean, and conducive to healing, with many staff members contributing to an atmosphere that feels orderly, respectful, and hopeful. Reviewers observe that housekeeping maintains high standards of cleanliness, and the discharge processes are coordinated with home health partners to facilitate smooth transitions. In this context, the staff's warmth and attentiveness become a distinguishing feature, with families feeling reassured by the steady availability and approachability of caregivers overseeing daily routines and longer-term plans.

However, the picture is not uniformly pristine, and a number of reviewers raise serious and specific concerns that demand attention. Some accounts describe difficult, even alarming, experiences when communication breaks down or when patient preferences - such as not transferring to certain hospitals or avoiding specific interventions - are not effectively honored. In one stark account, a family member who is nonverbal and physically unable to push for help reports that assistance is not consistently available through the day, with help appearing only at shift changes. A separate note describes disagreement with a doctor's recommendation for end-of-life care and ongoing issues with feeding despite explicit family and hospice guidance. The recurrence of these themes - miscommunication, insufficient responsiveness, and perceived gaps between notes and bedside action - paints a picture of a facility where excellent care is possible but not guaranteed for every resident or family.

Problems extended to the physical plant in a few voices as well. A reviewer criticized the older patient rooms, citing peeling paint and a sense that aesthetics were overlooked when patient care is at stake. The same narrative touches on the troubling reality that such maintenance concerns can feel at odds with the seriousness of medical needs, implying that facility upkeep matters as part of the overall healing environment. Another critical point concerns communication channels, with a specific claim that phone lines or calls to the facility do not consistently reach someone who can respond in a timely, helpful manner - an issue that compounds the frustration of families already navigating stressful health journeys for loved ones.

Environmental health and safety also appear as themes in the reviews. One review highlights a composting program that, in practice, has introduced an unpleasant odor and an influx of flies to a large, commonly used patio area. The writer supports sustainable practices but urges the facility to reassess the implementation - proper sealing, relocation of the bin, or enhanced pest management - to restore the patio to its intended role as a comfortable, communal outdoor space. This concern reflects a broader expectation that sustainable initiatives should harmonize with residents' quality of life and family time spent in shared outdoor spaces.

Despite these concerns, the community at Hayward Healthcare & Wellness Center is consistently characterized by a belief in the potential for outstanding care. Some reviewers even frame the center as a standout option among rehabilitation facilities in California, noting its acceptance of Medicare, Medical, HMO, and most major insurances. The combination of high-caliber clinical teams and a strong sense of purpose among many staff members contributes to a prevailing optimism: with continued attention to communication, patient advocacy, environmental stewardship, and the alignment of care with patient and family wishes, the center can deliver the kind of compassionate, competent care that residents and families seek when they entrust their well-being to a health care facility. In the end, Hayward Healthcare & Wellness Center emerges as a place of both notable strengths and important opportunities for improvement - an environment where dedicated professionals strive to meet diverse needs, and where the lived experiences of families reflect the full spectrum of care outcomes.

Features

Housing

  • 99 resident community capacity 99 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Metropolitan Oakland International (8 miles away) Metropolitan Oakland International (8 miles away)
  • San Francisco International (14 miles away) San Francisco International (14 miles away)
  • San Jose International (22 miles away) San Jose International (22 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Hayward Healthcare & Wellness Center in Hayward, CA is a vibrant and well-equipped assisted living community designed to provide residents with a comfortable and convenient lifestyle. The center offers numerous amenities to enhance the overall well-being of its residents.

For those looking to maintain their beauty routines, there is an on-site beauty salon where haircuts, styling, and other grooming services are available. Residents can stay entertained with access to cable or satellite TV in their rooms. Community operated transportation ensures that residents have easy access to nearby locations and appointments.

To cater to the technological needs of the residents, there is a computer center equipped with internet access. This allows residents to stay connected with loved ones or pursue their online interests. The dining room offers restaurant-style dining experiences for mealtimes, ensuring that residents can enjoy delicious and nutritious meals.

For recreational activities, there is a fitness room where residents can engage in physical exercise and stay active. A gaming room provides opportunities for fun-filled entertainment. Outdoor spaces and gardens invite residents to relax amidst nature. A small library encourages reading and learning while providing a quiet space for relaxation.

Daily housekeeping services ensure that each resident's living environment remains clean and tidy. Move-in coordination services make transitioning into the community seamless. Private bathrooms in each resident's accommodation offer convenience and privacy.

In terms of care services, the Hayward Healthcare & Wellness Center offers 24-hour call systems and supervision to ensure the safety of all residents. Trained staff provide assistance with daily tasks such as bathing, dressing, and transfers as needed. Medication management services ensure that medication schedules are followed accurately.

The center also takes into account special dietary needs like diabetes diets or other dietary restrictions. Meal preparation and service are provided by dedicated staff members who prioritize nutrition while creating flavorful dishes.

Mental wellness programs are available to support the emotional well-being of residents. Transportation arrangements are made for non-medical purposes as well as for doctor's appointments when needed.

Residents can enjoy a variety of activities and outings, including fitness programs, planned day trips, and resident-run activities. The center also provides concierge services to meet any additional needs or requests.

The Hayward Healthcare & Wellness Center is ideally situated with several amenities located nearby. There are three cafes, parks, pharmacies, and physicians within close proximity, allowing for easy access to essential services. Additionally, there are six restaurants nearby for residents who wish to explore dining options beyond the on-site facilities. Convenient transportation options ensure that residents can easily visit places of worship or nearby hospitals when necessary.

Overall, the Hayward Healthcare & Wellness Center offers a comprehensive range of amenities and care services to create a comfortable and engaging living experience for its residents.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (1.5 miles)
  • Walgreens (1.6 miles)
  • Walgreens (2.4 miles)
  • CVS Pharmacy (2.7 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (3 miles)
  • Walgreens (3.1 miles)

Parks

  • Eden Landing Ecological Reserve (1.5 miles)
  • Castro Valley Park and Community Center (4.6 miles)
  • Lake Chabot Regional Park (4.9 miles)
  • Bay Trees Park (5.2 miles)
  • Parsons Park (5.4 miles)
  • Beard Staging Area, Alameda Creek Regional Trail (5.8 miles)
  • Chabot Park (6.1 miles)

Physicians

  • Kaiser Medical Offices (1.5 miles)
  • Kaiser Permanente Pediatrics (1.5 miles)
  • Dr Mark Mandel M.D. - Optima Medical Assoc (2.9 miles)
  • Reproductive Science Center (11.2 miles)
  • Golden State Dermatology (11.7 miles)

Restaurants

  • McDonald's (1.6 miles)
  • McDonald's (2.4 miles)
  • In-N-Out Burger (3 miles)
  • McDonald's (3.5 miles)
  • Chipotle Mexican Grill (4.1 miles)
  • Sonic Drive-In (4.8 miles)
  • McDonald's (6.5 miles)

Hospitals

  • Kaiser Permanente Post-Acute Care Center (3.3 miles)
  • Eden Medical Center (3.9 miles)
  • Kaiser Permanente San Leandro Labor & Delivery (5 miles)
  • Washington Hospital Heliport (9.6 miles)

Transportation

  • South Hayward BART Station (3.3 miles)
  • Castro Valley BART Station (3.9 miles)
  • Union City BART Station (6.6 miles)
  • Terminal 2 (6.9 miles)
  • Southwest Airlines Ticket Counter (7 miles)
  • Oakland International Airport (OAK) (7 miles)
  • Escape Lounge (7.1 miles)

Cafes

  • Starbucks (4.1 miles)
  • Starbucks (4.1 miles)
  • Starbucks (4.3 miles)
  • Panera Bread (9.6 miles)
  • Philz Coffee (9.8 miles)
  • Starbucks (10.9 miles)
  • Daily Bagel Cafe (10.9 miles)

Places of Worship

  • Bethel Presbyterian Church Of San Leandro (4.8 miles)
  • First Baptist Church Of Castro Valley (5 miles)
  • Wat Buddhanusorn (7.9 miles)
  • Bay Area Chinese Bible Church (8.8 miles)

Theaters

  • AMC NewPark 12 (10.3 miles)

Frequently Asked Questions

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Nearby Communities

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