Arbor Glen Care Center

Pros

• The staff at Arbor Glen Care Center was helpful, attentive, and made residents feel comfortable during their stay.
• Many reviews highlighted the good quality of food served to the residents, and several patients enjoyed their meals.
• The facility was praised for being clean and well-maintained, contributing to a positive environment for recovery.
• There were numerous activities offered for residents, such as piano sessions, movies, and bingo, which helped keep them engaged and active.
• The physical therapy provided was effective; several patients showed notable improvement in mobility and overall health after their rehabilitation programs.

Cons

• The staff seemed indifferent to the patient’s needs, often leaving patients in soiled diapers for hours.
• The facility had a lack of cleanliness, with urine left uncleaned on the bathroom floor all day.
• Communication from staff was poor, resulting in frustration when trying to contact them for updates about loved ones.
• Residents faced restrictive visit schedules that made it difficult for family members to see them regularly.
• There were concerns about inadequate medical attention and dietary management, particularly for diabetic residents.
• Patients reported a noisy environment that disrupted sleep even at night.
• The facility appeared overwhelmed, with incidents such as flooding being poorly managed by staff using blankets instead of proper cleaning protocols.
• Many residents did not receive the promised physical therapy or care needed for their recovery.
• Some visitors observed immobile patients yelling for assistance while staff seemed unfazed and unresponsive.
• There were instances of negligence regarding infection control, such as releasing COVID-19 positive patients without informing others.

Review

Arbor Glen Care Center has garnered a wide array of reviews from families seeking rehabilitation and long-term care for their loved ones. The facility appears to generate polarized opinions, with some praising the quality of care and others expressing deep dissatisfaction. Several reviews stand out in highlighting both the strengths and shortcomings of this care center.

On one hand, positive reviews often emphasize the quality of physical therapy provided at Arbor Glen. One family member recounted a heartfelt experience regarding their mother’s recovery post-stroke, noting how dedicated staff members motivated her daily, assisted with swallowing exercises, and maintained an encouraging atmosphere. The presence of attentive nurses who ensured their loved one received adequate hydration, medications, and enjoyed nutritious meals was mentioned as a significant factor contributing to the patient's successful rehabilitation journey. After just three months, this individual proudly shared that their mother was not only able to walk again but also resumed speaking—a testament to the efficacy of the therapy experienced at Arbor Glen.

Conversely, many reviews painted a starkly different picture regarding staffing issues and overall patient care. Numerous complaints highlighted an alarming lack of responsiveness from caregivers when patients called for help—some families reported that individuals were left unattended for extended periods or that personal hygiene needs went unmet. Instances of patients being left in soiled clothing or areas within the facility being uncleaned raised serious concerns about health standards and dignity for residents. These accounts created an unsettling image contradicting the nurturing environment touted by satisfied customers.

Concerns about communication between staff and families also emerged prominently among negative reviews. Many expressed frustration over difficulties in obtaining timely updates on their loved ones’ conditions or confusion regarding scheduling visits due to restrictive policies. Some reviewers criticized phone operators' condescending attitudes when assistance was sought, suggesting systemic issues within the institution's operational framework that hampered effective communication and responsiveness.

Another significant issue raised pertains to patient safety and protocol adherence during medical treatment. Families reported incidents involving improper dietary management leading to increased health risks—particularly concerning for diabetic patients who were allegedly fed inappropriate diets without consultations addressing these concerns. There were alarming claims about inadequate monitoring during critical medical situations where staff failed to provide necessary interventions promptly.

Facility cleanliness also emerged as a contentious topic among reviewers; while some highlighted Arbor Glen's well-maintained environments during their stays, others encountered disturbing sanitation lapses including urinary waste left uncleaned on floors throughout entire shifts, which severely detracted from residents' comfort levels and overall health standards expected at such facilities.

Despite mixed experiences regarding staffing efficiencies and logistical issues faced by visiting families—such as overcrowded living conditions with multi-resident rooms—the overarching takeaway reflected a community grappling with delivering high-quality care amid underlying administrative challenges. As long-term care facilities like Arbor Glen continue to operate during unprecedented times exacerbated by factors like pandemic-related protocols, it seems vital for them to assess feedback critically and implement necessary improvements aimed at enhancing both resident welfare and family satisfaction moving forward.

In conclusion, while Arbor Glen Care Center enjoys praise for its rehabilitation services showing promising results for certain residents under skilled therapists' guidance, it is equally essential for management to address prevalent complaints pertaining to staffing shortages, communication failures, cleanliness issues, dietary regulation adherence—all crucial elements necessary in fostering an environment conducive not only to physical healing but emotional well-being among those entrusted into their care services.

This part of Glendora, California, offers a range of amenities that may appeal to seniors looking for a convenient and vibrant community to call home. With several places of worship nearby, including Real Life and Charisma Life Church, residents can easily continue their spiritual practices. Additionally, there are multiple pharmacies in the area such as CVS and Walgreens, providing easy access to medication and healthcare needs. For leisure activities, cafes like The Donut Man and Starbucks offer opportunities for socializing and relaxation. There are also various restaurants such as In-N-Out Burger and Chick-Fil-A for dining options. In terms of healthcare services, there are several physicians' offices nearby as well as hospitals like Pomona Valley Hospital Medical Center and City Of Hope within a short distance. The proximity to parks like Frank G. Bonelli Regional Park also provides opportunities for outdoor recreation. Overall, this part of Glendora offers a mix of services that cater to the needs and interests of seniors looking for a comfortable and convenient living environment.

Places of Worship

• Real Life (0.3 miles)
• Charisma Life Church (5.7 miles)
• Calvary Chapel Golden Springs (7.3 miles)
• First Evangelical Church Arcadia (10.1 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Walmart Pharmacy (1.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.9 miles)

Cafes

• The Donut Man (1.6 miles)
• Starbucks (3.3 miles)
• Starbucks (3.4 miles)
• Starbucks (5.2 miles)
• Panera Bread (5.8 miles)
• Porto's Bakery & Cafe (5.9 miles)
• Starbucks (5.9 miles)

Restaurants

• In-N-Out Burger (1.7 miles)
• Raging Waters (2.1 miles)
• In-N-Out Burger (3.3 miles)
• Old Stump Brewing Co. (5.1 miles)
• In-N-Out Burger (5.5 miles)
• Chick-Fil-A (5.6 miles)
• McDonald's (6.2 miles)

Physicians

• Healthcare Partners (1.8 miles)
• Foothill Dermatology Medical Center (1.9 miles)
• Glendora Dentistry (2 miles)
• Inland Neurosurgery Institute (5.6 miles)
• Chapparal Medical Group (5.8 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (6 miles)
• Kaiser Permanente Diamond Bar Medical Offices (7.6 miles)

Hospitals

• Casa Bonita (2.6 miles)
• Rowland Convalescent Hospital (3.6 miles)
• Kindred Hospital San Gabriel Valley (4.5 miles)
• Pomona Valley Hospital Medical Center (5.7 miles)
• City Of Hope (7.5 miles)
• Hope (7.6 miles)
• Kaiser Permanente Baldwin Park Medical Center (8.7 miles)

Parks

• Frank G. Bonelli Regional Park (2.6 miles)
• Creekside Park (5.9 miles)
• Pantera Park (7.1 miles)
• Chino Hills Community Park (10.1 miles)
• Citrus Park (10.3 miles)

Transportation

• Pomona Station (5.2 miles)
• Montclair Metrolink Station (8.5 miles)
• Metro - Monrovia Station (9.3 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (8.6 miles)
• Harkins Theatres Chino Hills 18 (8.9 miles)
• AMC Puente Hills 20 (9.1 miles)