West Hills Health & Rehab Center

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  • Interior

    A cozy living room featuring a seating arrangement with a sofa, two armchairs, and a wooden coffee table. The walls are adorned with three decorative mirrors, and the space is complemented by elegant lamps and small floral arrangements.

  • Decor

    A cozy living room featuring a comfortable sofa, stylish chairs, and decorative elements.

  • Building

    A hallway with polished floors and stacked furniture at the end.

  • Waiting Area

    A view of a hospital corridor showcasing the patient care area.

  • Healthcare

    A hospital room with multiple beds and a small table.

  • Nursing Home

    Healthcare workers assisting elderly patients in a nursing home setting.

  • Caregiver

    A caregiver assists an elderly person using a walker.

West Hills Health & Rehab Center

7940 Topanga Canyon Boulevard, Canoga Park, CA 91304

For more information about senior living options: (844) 490-3973

3.2 from 28 reviews
5 stars
12
4 stars
3
3 stars
2
2 stars
1
1 stars
10

Skilled Nursing Facility

Overall Review of West Hills Health & Rehab Center

Pros

  • pro Vida is hands down the best person at the facility, and the staff are extremely lucky to have her.
  • pro The late mother received excellent care, with physical therapists giving maximum effort, and the place was clean with a cute cat on the premises.
  • pro The staff is very kind and as helpful as possible.
  • pro The reviewer notes that their mother spent three months in the facility and was glad with the outcome of her health and recuperation, thanks to the nurses, especially RN Jojo, and Ms. Yani, the case manager.
  • pro Ma Arlyn, PT, was extremely helpful, hardworking, and caring, and ensured all needs were met.
  • pro The therapists provided amazing therapy that helped the patient learn how to transfer and care for needs after surgery.
  • pro People at the facility are described as very nice.

Cons

  • pro Maribel was very rude and not helpful at all.
  • pro The executive administrator was not helpful, very rude, and aggressive, slamming her hand on the desk and yelling.
  • pro This place is not professional at all.
  • pro The reviewer believes English should be the primary language in the United States.
  • pro There is a lack of caring, interest, and professionalism toward vulnerable patients.
  • pro People were left in diapers for 10 to 12 hours, and calls for assistance were ignored.
  • pro The facility seems to have numerous violations and should have been shut down.
  • pro Most of the staff are understaffed, unqualified, and some are downright mean.
  • pro Bob was rude and impatient toward an elderly patient; Rosie made her cry; the food was not edible.
  • pro Phone lines cannot be reached; calls are forwarded to a busy signal.
  • pro A loved one was left in bed all day with minimal therapy, and declined.
  • pro Staff smoked outside a patient's door, affecting the patient.
  • pro CNAs have no compassion and gossip about patients; many are related; it's hard to find a kind CNA without an advocate.
  • pro The facility sent a client to the hospital and did not contact the family.
  • pro The place is horrific, the food is horrible, and emergency responses take an hour or more.
  • pro Diabetic medications were forgotten for two consecutive weekends.
  • pro It saddens to see elderly residents treated like garbage by some nurses and staff.

Review

The collection of experiences surrounding West Hills Health and Rehab presents a troubling and highly uneven picture. Across multiple reviews, there is a recurring theme of strong dissatisfaction with how patients and their families are treated, paired with a few sharply positive notes about individuals who stood out in the midst of a difficult environment. Taken together, the comments reveal a facility that many feel is mismanaged, understaffed, and shielded by an operational culture that allows rough, even hostile interactions to go unchecked at times. Yet there are also reminders that not every interaction is negative and that a handful of staff members are praised for their dedication and care.

A thread that runs through many of the negative reports concerns staffing levels and the basic ability to attend to residents in a timely, compassionate manner. Reviewers describe scenes where help is slow or altogether absent, with patients left in beds without adequate assistance for long stretches. One particularly stark claim notes a resident "left in diapers for over 10 to 12 hours," with calls for help ignored or met with indifference. Other accounts describe patients who "went downhill" due to insufficient physical therapy or rehabilitation attention, or whose medications were forgotten over weekends, underscoring fears about safety and continuity of care. The sense of being at the mercy of an overextended staff is reinforced by comments about a lack of responsiveness and a general impression that patient needs are not prioritized.

Management and interpersonal dynamics emerge as a second major source of distress. A number of reviews accuse supervisors and executives of rudeness, aggression, or a dismissive, unhelpful attitude. There is a specific complaint about a supervisor named Maribel who allegedly behaved rudely and failed to provide needed assistance, and about an executive administrator who was "not helpful, very rude and very aggressive," with physical cues such as placing a hand on a desk and yelling. Language and communication issues are also highlighted, with a pointed remark that "in this United States of America, our first language should always be English," signaling a broader sense of bureaucratic and cultural frustration. Beyond individual interactions, several reviewers condemn the overall communication infrastructure - finding it difficult to reach anyone by phone, with calls "forwards to a busy signal," and a sense that important updates are not being conveyed to families promptly when there is a change in a patient's condition.

Despite the heavily negative tone of many remarks, a few reviews loop in moments of genuine appreciation for specific staff members, which suggests that the care landscape is not uniformly poor. One reviewer singles out Vida as "hands down the best person I've ever met here," praising her as someone the staff is lucky to have, which stands in sharp relief against many other criticisms. Other positive mentions include a patient who felt the late mother received "excellent care," with physical therapists providing maximum effort and the facility being clean, accompanied by a favorable note about a friendly atmosphere - complete with a cat on the premises - that offered some warmth amid the difficulties. Yet even these positive reflections tend to be tempered by caveats about consistency and breadth of care across the entire facility.

The stories also touch on internal culture and accountability mechanisms. Several reviewers describe a climate where many aides and nurses are "unqualified," with some suggesting interpersonal dynamics that undermine trust - claims that some staff members discuss patients among themselves or that relationships among staff members (including families who are staff relatives) complicate transparency and privacy. There is a recurring call for leadership changes or a new director who can address what many perceive as systemic problems, from insufficient staffing to unclear or uneven standards of care. Several accounts recount experiences where families or advocates felt compelled to act as their loved ones' champions, stepping in to request timely assistance or to escalate concerns to higher levels of administration.

Within this mosaic of experiences, there are also several concrete anecdotes about mixed quality of care. Some reviewers recount long-standing, satisfactory experiences that culminated in positive outcomes for loved ones - testimony to the potential for competent, attentive care when the right staff members are present and properly supported. In contrast, others recount alarming lapses: a patient suffering from pneumonia and a urinary tract infection described as being treated "like a pain," with others recounting that food was not edible, and that staff showed little empathy or engagement with residents' distress. A recurring theme is the sense that the facility can produce both "great care" moments and "horrific" experiences, often within the same week, suggesting inconsistency in staffing levels, training, supervision, and procedural adherence.

Overall, the narrative surrounding West Hills Health and Rehab is dominated by concerns about safety, respect, and reliability - especially for residents who are elderly, frail, or otherwise vulnerable. The accounts convey a potent sense that, at times, the institution falls short of basic expectations for dignity and attentiveness, with patients left waiting for assistance, caregivers overwhelmed by workload, and families left feeling anxious and unheard. Yet there are also a handful of hopeful indicators: dedicated clinicians who go above and beyond, a facility that is described as clean and well-maintained at times, and recipients who leave with gratitude for certain therapies or staff members who made a measurable difference. Taken together, the reviews portray a facility in urgent need of reform - improved staffing, stronger leadership, more consistent training, clearer channels of communication, and a culture that consistently centers the wellbeing and dignity of residents - and they underscore why families might proceed with caution when considering care for loved ones at this center.

Features

Housing

  • 145 resident community capacity 145 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Burbank-Glendale-Pasadena (14 miles away) Burbank-Glendale-Pasadena (14 miles away)
  • Los Angeles International (22 miles away) Los Angeles International (22 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The West Hills Health & Rehab Center in Canoga Park, CA is a vibrant assisted living community that provides a range of amenities and care services to enhance the quality of life for its residents. The facility offers a variety of amenities to cater to the needs and preferences of its residents, including a beauty salon for grooming and self-care needs, cable or satellite TV for entertainment, a computer center for technology access, and a gaming room for leisure activities.

Residents can enjoy their meals in the elegant dining room offering restaurant-style dining experiences with special dietary restrictions taken into consideration. There is also a small library available for those who love reading and learning. Additionally, the community features outdoor spaces such as gardens where residents can relax and enjoy nature.

West Hills Health & Rehab Center ensures that all necessary care services are provided round-the-clock to meet the individual needs of each resident. The 24-hour call system ensures immediate assistance whenever needed, while 24-hour supervision guarantees constant support and safety. Trained staff members provide assistance with activities of daily living, such as bathing, dressing, and transfers.

For residents with specific dietary requirements, diabetes diet plans and special dietary restrictions are carefully considered during meal preparation and service. Medication management is available to ensure that all medications are taken as prescribed. A mental wellness program focuses on promoting emotional well-being among the residents.

Transportation is made convenient as the community offers both community-operated transportation services as well as transportation arrangements for non-medical purposes. Residents can easily access nearby doctors' appointments or go on planned day trips organized by the facility.

With concierge services available, residents have access to personalized assistance in various aspects of their daily lives. Planned fitness programs keep them active and healthy, while scheduled daily activities provide opportunities for socializing and engagement within the community. Additionally, residents themselves organize activities based on their interests.

The West Hills Health & Rehab Center is conveniently located near multiple cafes, parks, pharmacies, physicians, restaurants, and theaters, providing ample options for residents to explore their surroundings and engage in the local community. This assisted living community offers a comprehensive range of amenities and care services to ensure the comfort, well-being, and enjoyment of its residents.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.5 miles)
  • CVS Pharmacy (1.1 miles)
  • CVS Pharmacy (1.2 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (2.3 miles)
  • Rite Aid (2.8 miles)
  • CVS Pharmacy (2.8 miles)

Parks

  • Parthenia Park (1 miles)
  • Shadow Ranch Park (1.6 miles)
  • Castle Peak Park (2.8 miles)
  • Chatsworth Park North (3.3 miles)
  • Serrania Park (4.1 miles)
  • Lake Calabasas (4.5 miles)
  • Top of Topanga Overlook (5.2 miles)

Restaurants

  • Del Taco (1.1 miles)
  • In-N-Out Burger (1.4 miles)
  • The Cheesecake Factory (1.8 miles)
  • McDonald's (1.8 miles)
  • BJ's Restaurant & Brewhouse (2 miles)
  • Joey Woodland Hills (2 miles)
  • Veggie Grill (2.1 miles)

Physicians

  • Evan Bachner Evan J Bachner MD (1.6 miles)
  • Center For Orthopaedic Specialists (1.6 miles)
  • Providence Medical Institute West Hills OB-GYN (1.7 miles)
  • Liberty Pacific Advanced Imaging | West Hills (1.7 miles)
  • UCLA Health Woodland Hills (2 miles)

Cafes

  • Starbucks (1.6 miles)
  • Starbucks (2.2 miles)
  • Winnetka Bowl (2.4 miles)
  • Starbucks (2.8 miles)
  • Porto's Bakery & Cafe (3.1 miles)
  • Starbucks (3.1 miles)
  • Starbucks (5.5 miles)

Theaters

  • AMC Porter Ranch 9 (4.7 miles)
  • Regal Simi Valley Civic Center & Imax (8.1 miles)

Transportation

  • Van Nuys Airport (VNY) (6.6 miles)
  • Van Nuys FlyAway Bus Terminal to LAX (7 miles)

Hospitals

  • Veterans Administration (7.3 miles)
  • Rinaldi Convalescent Hospital (7.8 miles)

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