Canyon Oaks Nursing And Rehabilitation Center

Pros

• The nursing staff at Canyon Oaks is exceptionally caring and professional, providing attentive care to residents.
• Evening staff members like Neelam, Angie, and Blanca are always helpful and supportive of the residents' needs.
• The therapy staff, including Charise and Jackie, is wonderful and offers various options for rehabilitation.
• Physicians Dr. Xu and Dr. Makhijani demonstrate genuine care and professionalism towards their patients.
• Residents have access to a variety of activities, such as bingo and blackjack, adding to their engagement and enjoyment.
• The rooms at Canyon Oaks are nice and comfortable for residents.
• Families feel a sense of community when visiting their loved ones at Canyon Oaks, likening it to visiting family.

Cons

• The inability to communicate with a loved one due to unanswered phone calls is appalling and frustrating.
• Communication from the staff regarding the COVID-19 outbreak is minimal, leaving families uninformed about the situation.
• There are concerns about how COVID-19 has spread within the facility without any clear communication to families.
• The shared bathroom situation for multiple residents is inconvenient and may raise hygiene concerns.
• Restrictions on visitation limit family interaction and provide no clarity on conditions inside the facility.

Review

The experiences of families with loved ones residing in nursing facilities can vary greatly, often reflecting both commendable care and frustrating communication challenges. A notable case is that of a husband who has been a resident since May 11, 2021. His spouse expresses deep concern regarding the difficulty she has faced in trying to communicate with him. She describes her attempts to call the facility, only to encounter an unresponsive reception team that transfers her calls without any follow-up or clarity. The uncertainty of not being able to hear his voice during what could be a challenging time for both parties is described as appalling and indicates a significant need for improved communication protocols within the facility.

Conversely, another family shares their experience with Canyon Oaks, a skilled rehabilitation center where their mother is currently receiving care following a serious fall and subsequent surgery. This family articulates considerable frustrations stemming from restricted communications during the ongoing pandemic. With minimal updates from staff about their mother's condition and living environment, they feel left in the dark—especially alarming given that the mother recently tested positive for COVID-19. The family raises concerns about potential outbreaks within the facility due to perceived lapses in communication regarding how such cases are spreading among residents.

Despite these challenges, there's significant praise for Canyon Oaks from another perspective. One reviewer highlights the exceptional care provided by the nursing staff at this institution. They describe Neelam, Angie, Blanca, and other evening staff members as consistently helpful and attentive to their mother’s needs during her stay. The therapy team also receives high marks; Charise and Jackie stand out for discussing options effectively with families while ensuring quality rehabilitation services are delivered to residents. The physicians involved—Dr. Xu and Dr. Makhijani—are noted for their professionalism and compassionate approach as well.

The overall sentiment reveals an environment where residents feel cared for akin to familial bonds developed between staff members and patients' families. Visitors report experiencing warmth reminiscent of home each time they visit their loved ones—and this heartfelt connection is essential in such challenging circumstances involving health crises or recovery phases post-surgery.

While amenities like arts-and-crafts activities such as bingo and blackjack are available at Canyon Oaks, it appears some residents may not fully engage in them due to personal preferences or limitations associated with their health conditions. However, one reviewer notes there is an outdoor courtyard where residents can enjoy some fresh air—a critical aspect of mental well-being that should not be overlooked when considering long-term care settings.

In conclusion, while there are profound gratitude and admiration expressed towards specific caregiving staff at Canyon Oaks, it’s clear that there exists pressing need for improvement when it comes to communication practices within healthcare settings like these amid ongoing public health concerns like COVID-19 pandemics. Balancing exemplary patient care while ensuring families remain informed about their loved one's well-being will ultimately prove beneficial in fostering trust between facilities and those they serve.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• Del Taco (0.7 miles)
• In-N-Out Burger (1 miles)
• The Cheesecake Factory (1.4 miles)
• McDonald's (1.5 miles)
• Joey Woodland Hills (1.6 miles)
• BJ's Restaurant & Brewhouse (1.6 miles)
• Wokcano (1.6 miles)

Parks

• Shadow Ranch Park (1.2 miles)
• Parthenia Park (1.4 miles)
• Castle Peak Park (2.6 miles)
• Serrania Park (3.7 miles)
• Chatsworth Park North (3.7 miles)
• Lake Calabasas (4 miles)
• Top of Topanga Overlook (4.8 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.8 miles)
• Winnetka Bowl (2.3 miles)
• Starbucks (2.7 miles)
• Starbucks (3.2 miles)
• Porto's Bakery & Cafe (3.4 miles)
• Starbucks (5.6 miles)

Physicians

• Evan Bachner Evan J Bachner MD (1.3 miles)
• Center For Orthopaedic Specialists (1.4 miles)
• Liberty Pacific Advanced Imaging | West Hills (1.4 miles)
• Providence Medical Institute West Hills OB-GYN (1.4 miles)
• UCLA Health Woodland Hills (1.6 miles)

Theaters

• AMC Porter Ranch 9 (5.1 miles)

Transportation

• Van Nuys Airport (VNY) (6.6 miles)
• Van Nuys FlyAway Bus Terminal to LAX (7.1 miles)

Hospitals

• Veterans Administration (7.6 miles)
• Rinaldi Convalescent Hospital (8.2 miles)