Nursing and Rehabilitation at Good Shepherd

Pros

• The staff are wonderful and truly care about each resident.
• The facility is clean and feels like a home-like, comfortable environment.
• The administration and staff are attentive and provide excellent, top-notch care.
• The therapy team is top-notch and actively engages residents in rehabilitation.
• Families feel supported and staff show genuine kindness and dedication.
• Residents enjoy activities such as bingo and Bible study.
• The food is good and the overall environment is welcoming.

Cons

• The care at the facility was horrible due to inadequate staffing, with patients medicated rather than properly cared for.
• The facility is not equipped or trained to handle dementia or Alzheimer's patients.
• The facility is not fully staffed in evenings, overnights, and weekends; nurses and CNAs disregard call lights and fail to assist with activities.
• Staff lied about tests and infections, undermining trust in the facility.
• The administration and director are ineffective, and rehabilitation/therapy is not reliably provided.
• There are allegations of money skimming by staff.
• Patient safety issues and loss of belongings occurred; residents were left unattended or at risk (e.g., found on the floor, alarms unconnected).
• Families felt the treatment was unprofessional and communication was poor.

Review

Good Shepherd Rehab Reserve cuts a wide swath through the memories of families who have encountered it. For some, it feels like a beacon of warmth and reliability - a clean, friendly place where staff truly seem to care about each resident. Several reviewers describe the atmosphere as home-like, with a staff that is kind, attentive, and consistently accessible to families. They point to moments when the nurses, CNAs, dietary staff, and therapists worked in concert to create a sense of safety and comfort, and to the impression that the facility is well-maintained and inviting. In these accounts, the facility earns praise for cleanliness, thoughtful caregiving, and a level of personal attention that makes a difference in daily living. The sentiment is that the people who work there genuinely want to help their patients recover and feel supported, and several families express gratitude for the personal kindness shown to both residents and their loved ones.

On the rehab side, a number of reviews highlight a positive picture of progress and professional dedication. One reviewer who placed their husband in rehab speaks highly of the overall experience, noting that staff across nursing, CNA, housekeeping, and therapy were consistently agreeable and respectful. The space was described as clean, with good meals and a sense of consistent, steady care that helped the family feel confident in the recovery process. The same tone appears in other testimonials, where the therapy teams - physical and occupational - are praised for their engagement and for helping patients regain mobility. In several cases, families report that administrators and frontline staff came alongside loved ones not only to support rehabilitation, but also to coordinate care for the family members who needed rehabilitation themselves. Those pieces contribute to a robust sense of trust in the facility when things go well and the care feels comprehensive and compassionate.

A different strand of feedback presents a much more troubled picture. Several reviewers recount experiences they describe as horrible or dangerous, with chronic understaffing, miscommunication, and lapses in basic safety and medical monitoring. One reviewer describes an inadequacy in staffing that affected the overall experience after they checked a patient in for a five-day stay, including the disappearance of a patient's phone and a sense that patient care was compromised in favor of medicating patients rather than engaging in meaningful rehabilitation. Others allege that dementia- or Alzheimer's-related needs were not adequately met, arguing that the rehab staff lacked appropriate training for those conditions and, as a result, were unwilling to provide the needed level of rehab or support. In some of these accounts, families feel actions were delayed or misrepresented - UTI diagnoses were contested, tests allegedly miscommunicated, and some patients were eventually moved to other facilities after negative experiences.

Safety concerns recur across several negative narratives. Several reviewers complain about poor staffing during evenings, overnights, and weekends, with explicit references to call lights going unanswered and aides not assisting residents who want to participate in activities. There are vivid anecdotes - such as a resident found on the floor from the previous night or a patient described as hanging off a bed - that paint a picture of days when vigilance seemed insufficient. Wounds and wound care appear as recurring items of concern in some reviews, including references to wound care not being performed daily. There are claims of alarms not being connected or working properly and even of patients returning home missing belongings after a stay. All of these points contribute to a perception that, in some shifts and shifts, patient safety and dignity were not being prioritized to the degree families expect in a rehabilitative setting.

Communication and administrative accountability emerge as a particularly contentious theme. Some reviews describe a disconnect between what the hospital or hospital partners communicate and what families experience on the ground. Instances of "unprofessional treatment and attitudes" among leadership and staff, and references to a director or administrator who "sucks" or seems unresponsive, recur in the negative feedback. Conversely, other families acknowledge new administration and suggest that improvements are underway, with comments about ongoing changes and a sense that leadership is listening and moving the facility in a more positive direction. The contrasts between these two broad impressions - one of decisive, sometimes blunt dissatisfaction with leadership and a second of hopeful, reform-minded progress - underline how deeply experience can vary from room to room, shift to shift, and administrator to administrator.

In the midst of the mixed reviews, a handful of comments feel almost aspirational. Some reviewers, including those who describe themselves as providers of care outside the facility, speak to a strong belief in Good Shepherd's potential: a place that could deliver excellent rehabilitation outcomes, superior daily living conditions, and a supportive, compassionate environment if it can stabilize staffing, sharpen communication, and sustain consistent clinical practices. A couple of families offer endorsements that feel like a counterbalance to the negative narratives: they commend the staff for loving care, the attention from nurses and aides, and the feeling that the loved ones were cherished and not neglected. There is also a sense that the facility has a foundation of strengths - cleanliness, a caring culture among many staff, and a demonstrated willingness in some instances to stay with a patient through recovery - even if that commitment is unevenly realized across the entire program.

Taken together, the collection of experiences at Good Shepherd Rehab paints a complex portrait. For some families, the facility represents a reliable, high-quality option with a strong sense of community, attentive staff, and a conducive environment for recovery. For others, the same facility feels unsafe or ill-equipped to handle specific medical or behavioral needs, with concerns about staffing levels, communication gaps, and the consistency of care. The truth seems to lie in the particulars: who is on duty, which department is involved, and what the specific condition and needs of a resident are on any given day. Prospective families would be wise to engage directly with staff, ask pointed questions about dementia- and infection-related care capabilities, review current staffing levels for evenings and weekends, and verify the status of administration and accountability measures. In the end, Good Shepherd Rehab appears to be a place where genuine care and clean, comfortable surroundings can coexist with serious challenges in staffing, communication, and safety - an environment that can be profoundly positive for some residents and deeply problematic for others.

Located in the western part of Little Rock, Arkansas, this neighborhood offers a variety of amenities that may appeal to seniors looking for a vibrant community. With a range of dining options such as BJ's Restaurant & Brewhouse and Cracker Barrel nearby, residents can enjoy delicious meals without having to travel far. Additionally, there are several places of worship in the area for spiritual comfort and fellowship. For medical needs, there are numerous physicians and hospitals within close proximity, including Premiere Gastroenterology Asso and CHI St Vincent Infirmary. Seniors can also easily access pharmacies like Custom Compounding Center and Walmart Pharmacy for their medication needs. The neighborhood also offers entertainment options with the Cinemark Colonel Glenn 18 And Xd theater nearby, as well as parks like Woodlands Edge Park for leisurely walks or relaxation. Ultimately, this neighborhood provides convenient access to essential services and amenities that make it a desirable location for senior living in Little Rock.

Restaurants

• BJ's Restaurant & Brewhouse (0.5 miles)
• Cracker Barrel (0.6 miles)
• On The Border Mexican Grill & Cantina (1.7 miles)
• Purple Cow (1.7 miles)
• Freddy's Frozen Custard & Steakburgers (1.9 miles)
• Khalil's Pub & Grill (1.9 miles)
• McAlister's Deli (2 miles)

Places of Worship

• Church At Rock Creek (0.7 miles)
• Covenant Presbyterian Church (3.3 miles)
• Second Presbyterian Church (4.2 miles)

Physicians

• Premiere Gastroenterology Asso (1 miles)
• Rhys Branman, MD (1 miles)
• Arkansas Heart Hospital Clinic (1.1 miles)
• Arkansas Psychiatric Clinic (1.2 miles)
• Arkansas Internal Medicine (1.3 miles)
• Baptist Ortho (1.3 miles)
• Arkansas Prostate Cancer Center (1.3 miles)

Cafes

• Panera Bread (1.2 miles)
• Starbucks (3.4 miles)
• Starbucks (4.1 miles)

Hospitals

• Hickingbotham Outpatient Center (1.4 miles)
• CHI St Vincent Infirmary (3.3 miles)
• Arkansas Federation Of Families For Children's Mental Health (4 miles)

Pharmacies

• Custom Compounding Center (1.5 miles)
• Parkwest Pharmacy (1.6 miles)
• Sca Pharmaceuticals (1.8 miles)
• Walmart Pharmacy (2 miles)
• Cardinal Health (2.1 miles)
• Tabor, Jennifer M - Jennifer M Tabor (2.2 miles)
• Dziurkowski, Nicholas - Nicholas Dziurkowski (2.2 miles)

Theaters

• Cinemark Colonel Glenn 18 And Xd (1.5 miles)

Parks

• Hounds Lounge Pet Reso (1.5 miles)
• Woodlands Edge Park (1.8 miles)