Hickory Heights Health And Rehab

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  • Interior

    A spacious lounge area with comfortable seating and decorative elements.

  • Outdoors

    A scenic garden with a central gazebo surrounded by lush greenery and benches.

  • Decor

    A well-decorated dining room with neatly set tables and chairs, featuring large windows and elegant curtains.

  • Bedroom

    A hospital room with beds, furniture, and a large window.

  • Trees

    Entrance to Hickory Heights neighborhood at sunset.

  • Windows

    A well-lit hospital room with two beds, equipped for patient care.

  • Exercise Equipment

    A well-equipped gym with an exercise bike and parallel bars for rehabilitation exercises.

  • Healthcare

    A hospital room featuring two beds, medical equipment, and warm lighting.

Hickory Heights Health And Rehab

#3 Chenal Heights Drive, Little Rock, AR 72223

For more information about senior living options: (844) 490-3973

3.4 from 59 reviews
5 stars
33
4 stars
3
3 stars
0
2 stars
0
1 stars
23

Skilled Nursing Facility

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    Overall Review of Hickory Heights Health And Rehab

    Pros

    • pro The staff at Hickory Heights is caring and knowledgeable.
    • pro Hickory Heights is a completely remodeled, lovely place with loving care for residents.
    • pro The environment at Hickory Heights is welcoming, and the team makes residents feel at home.
    • pro Hickory Heights is a caring and compassionate facility with a dedicated staff.
    • pro The remodeling has brightened the whole building.
    • pro The facility offers quality rehabilitation and long-term care.
    • pro The residents are very happy.
    • pro The staff are amazing and really care about the residents.
    • pro The facility is clean and has a pleasant atmosphere.
    • pro There are many wonderful perks, including free grooming services for residents.
    • pro The physical therapy program is top-notch.
    • pro Residents have access to transportation, physical therapy, social recreational programs, and pet visitations.

    Cons

    • pro A family member reportedly laid in feces for over three hours, and the supervisor allegedly became irate, yelled at staff in front of residents, and fired them in a highly unprofessional manner.
    • pro A reviewer would not recommend Hickory Heights for anyone.
    • pro One review stated the facility deserves a one-star rating.
    • pro It doesn't seem anyone cares about the patients there.
    • pro A worker's car was broken into, and management allegedly apologized but would not show camera footage.
    • pro A grandmother reportedly wore a gown for two weeks without being given clothes, and her card was withheld.
    • pro The higher-ups were described as rude.
    • pro The facility allegedly lost a resident's clothes and glasses and did not replace them for weeks.
    • pro Another reviewer claimed the place had gone downhill and was a nasty, trashy place.
    • pro There were complaints that management would not return calls or address concerns.

    Review

    Hickory Heights emerges from these accounts as a place that many families come to rely on with gratitude, especially when their loved ones need long-term care or rehabilitation. Across multiple testimonials, the facility is described as a consistently clean, well-run environment where the people who work there make a tangible difference in daily life. Families speak of a bright, modern setting that has benefited from recent remodeling, creating spaces that feel welcoming rather than institutional. The overall tone is one of reassurance: a place that residents come to feel cared for, and where relatives appreciate the steadiness and attentiveness they observe.

    A central thread throughout the reviews is the sense that the staff genuinely cares and treats residents with respect and dignity. Numerous listeners - ranging from parents of children with special needs to siblings, grandchildren, and even residents themselves - credit the team with being kind, patient, and consistently attentive. Comments highlight the staff's knowledge and responsiveness, from housekeeping to administration, suggesting a coordinated effort to keep residents safe, comfortable, and engaged. Several reviewers emphasize that the care feels personalized, with staff taking time to know each resident and respond to individual needs, which in turn helps families feel confident about their loved one's well-being.

    The facility's strengths extend beyond daily care to the breadth of services and activities that residents access. Many praise Hickory Heights for its robust rehabilitation program and the wide range of on-site amenities. It is repeatedly noted that meals and medications can be delivered to rooms as needed, and that special dietary requests are accommodated. The therapeutic side receives particular emphasis: professional physical therapy, a team of therapists who are described as skilled and approachable, and a climate of encouraging activity. Residents and families alike mention a host of enriching options - church services, bingo, cooking activities, and social programming - plus practical perks like a free hair salon and even a jacuzzi. The presence of transportation services and pet visitations adds to the sense of a full spectrum of supportive care, reinforcing the impression of Hickory Heights as a place designed to support independence and quality of life.

    Several reviewers point to individuals who help make the experience better: caseworkers, MDS coordinators, and other leaders who are accessible and responsive. For instance, mentions of dedicated staff such as the caseworker and the MDS coordinator, along with amenities like a scheduled hair salon visit, make it clear that there are specific people whom families feel they can contact with questions or concerns. The consistent praise for clinical staff - nurses and CNAs - paints a picture of a facility where professional expertise is present and where residents can form trusting relationships with the people who care for them daily.

    Yet, the collection of reviews is not uniformly warm. A number of serious concerns and negative experiences surface, underscoring that no facility is without its challenges. One particularly troubling account describes a resident who laid in feces for an extended period, followed by a supervisor who reacted with anger and publicly admonished staff, leading the reviewer to withdraw their loved one from the facility. This single, vivid incident is presented as a stark counterpoint to the otherwise positive picture, and it stands out as a clear call for improved accountability and professional handling of distressing situations. Other negative notes focus on perceived neglect or mismanagement, with one reviewer describing a lack of care and a belief that staff did not consistently address concerns.

    Additionally, there are accounts concerning safety and communication lapses. A reviewer recounts that a coworker's car was broken into and that camera footage was not provided when asked, raising questions about security and transparency. There are mentions of a grandmother who was in care for a short period but faced problems with clothing, misplaced belongings, and delayed responses to calls, as well as less-than-ideal interactions with higher-ups. Some reviews reflect a sense of disappointment or frustration with responses to concerns, including promises that were not followed through or difficulties in getting information. One commenter explicitly states they would not recommend the facility, underscoring that the negative experiences, when taken together, can be significant and disappointment-laden.

    Taken as a whole, the collection shows Hickory Heights as a facility with multiple, compelling strengths: a dedicated, caring staff; a clean and improving environment; comprehensive rehabilitation and long-term care offerings; and abundant, meaningful activities that contribute to a sense of home for residents. At the same time, the reviews reveal real vulnerabilities in management, communication, and accountability. Positive relationships and the day-to-day warmth of the staff are consistently noted, but so are experiences that suggest room for improvement in handling complaints, safeguarding resident belongings, and ensuring consistent, proactive responses from leadership.

    For families evaluating Hickory Heights, the message is nuanced. If you prize a community where compassionate caregivers and a strong care ethic are evident in daily interactions, the facility offers substantial strengths and a welcoming atmosphere that many find reassuring. However, given the serious incidents cited and concerns about responsiveness and security, it would be prudent to ask direct questions about incident reporting, staff training, supervision, and how concerns are escalated and resolved. A visit that includes conversations with nurses, aides, administrators, and, if possible, current residents and family members could illuminate how the facility balances the many positive elements with the areas that have prompted concern. The reviews collectively suggest Hickory Heights can be an excellent home for some residents and families, while also highlighting important cautions to consider and address in any decision-making process.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Adams (13 miles away) Adams (13 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Hickory Heights Health And Rehab in Little Rock, AR is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a variety of amenities such as a beauty salon, cable or satellite TV, computer center, gaming room, small library, and Wi-Fi/high-speed internet. Residents can enjoy delicious meals in the dining room with restaurant-style dining or choose from special dietary options.

    For ease of transportation, Hickory Heights Health And Rehab offers community-operated transportation as well as transportation arrangements for non-medical purposes and doctors' appointments. The wellness center and fitness room are available for residents to maintain their physical well-being. The outdoor space and garden provide a serene environment for relaxation and enjoyment.

    Care services provided at Hickory Heights Health And Rehab include 24-hour call system and supervision to ensure the safety of residents. Assistance with activities of daily living such as bathing, dressing, transfers, medication management, diabetes diet, meal preparation and service are also available. The mental wellness program focuses on the emotional well-being of residents.

    To keep residents engaged and entertained, the community organizes various activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Additionally, concierge services are available to assist residents with any needs or requests.

    Hickory Heights Health And Rehab is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This allows residents easy access to nearby amenities and services.

    Overall, Hickory Heights Health And Rehab provides a comfortable and supportive environment for seniors seeking assistance while maintaining their independence.

    Nearby Places of Interest

    Pharmacies

    • Cornerstone Pharmacy (0.6 miles)
    • Cornerstone Pharmacy (1.1 miles)
    • Walgreens (1.5 miles)
    • The Drug Store (2.8 miles)
    • Bowman Curve I (2.9 miles)
    • Walgreens (3 miles)
    • Dziurkowski, Nicholas - Nicholas Dziurkowski (3 miles)

    Theaters

    • AMC Chenal 9 (0.9 miles)
    • Cinemark Colonel Glenn 18 And Xd (5.4 miles)

    Restaurants

    • Local Lime (0.9 miles)
    • Big Orange (0.9 miles)
    • Slim Chickens (1.5 miles)
    • Chick-Fil-A (2.7 miles)
    • Jimmy John's (2.8 miles)
    • El Porton Mexican Restaurant (3 miles)
    • Chick-Fil-A (3 miles)

    Physicians

    • Pinnacle Dermatology (1.1 miles)
    • Baptist Health Family Clinic-Pleasant Valley (2.7 miles)
    • Endoscopy Center of Little Rock (3.1 miles)
    • Little Rock Family Practice (3.1 miles)
    • Central Arkansas Vein Center (3.1 miles)
    • Premier Gastronenterology (3.2 miles)
    • Epoch Mens Health (3.4 miles)

    Cafes

    • Starbucks (1.4 miles)
    • Panera Bread (4.1 miles)
    • Starbucks (6.5 miles)

    Places of Worship

    • Covenant Presbyterian Church (1.8 miles)
    • Second Presbyterian Church (3.6 miles)
    • Church At Rock Creek (4.6 miles)

    Parks

    • Hounds Lounge Pet Reso (3.5 miles)
    • Woodlands Edge Park (3.6 miles)
    • Two Rivers Park (3.6 miles)

    Hospitals

    • Hickingbotham Outpatient Center (4.7 miles)
    • Arkansas Surgical Hospital (6 miles)
    • The BridgeWay (6.2 miles)

    Frequently Asked Questions

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